• Title/Summary/Keyword: KM success

Search Result 62, Processing Time 0.025 seconds

An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance (고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로)

  • Hong, Byung Sun;Koh, Joon;Cheong, Ki Ju
    • Knowledge Management Research
    • /
    • v.17 no.3
    • /
    • pp.93-116
    • /
    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

Impact of Anti-Tuberculosis Drug Use on Treatment Outcomes in Patients with Pulmonary Fluoroquinolone-Resistant Multidrug-Resistant Tuberculosis: A Nationwide Retrospective Cohort Study with Propensity Score Matching

  • Hongjo Choi;Dawoon Jeong;Young Ae Kang;Doosoo Jeon;Hee-Yeon Kang;Hee Jin Kim;Hee-Sun Kim;Jeongha Mok
    • Tuberculosis and Respiratory Diseases
    • /
    • v.86 no.3
    • /
    • pp.234-244
    • /
    • 2023
  • Background: Effective treatment of fluoroquinolone-resistant multidrug-resistant tuberculosis (FQr-MDR-TB) is difficult because of the limited number of available core anti-TB drugs and high rates of resistance to anti-TB drugs other than FQs. However, few studies have examined anti-TB drugs that are effective in treating patients with FQr-MDR-TB in a real-world setting. Methods: The impact of anti-TB drug use on treatment outcomes in patients with pulmonary FQr-MDR-TB was retrospectively evaluated using a nationwide integrated TB database (Korean Tuberculosis and Post-Tuberculosis). Data from 2011 to 2017 were included. Results: The study population consisted of 1,082 patients with FQr-MDR-TB. The overall treatment outcomes were as follows: treatment success (69.7%), death (13.7%), lost to follow-up or not evaluated (12.8%), and treatment failure (3.9%). On a propensity-score-matched multivariate logistic regression analysis, the use of bedaquiline (BDQ), linezolid (LZD), levofloxacin (LFX), cycloserine (CS), ethambutol (EMB), pyrazinamide, kanamycin (KM), prothionamide (PTO), and para-aminosalicylic acid against susceptible strains increased the treatment success rate (vs. unfavorable outcomes). The use of LFX, CS, EMB, and PTO against susceptible strains decreased the mortality (vs. treatment success). Conclusion: A therapeutic regimen guided by drug-susceptibility testing can improve the treatment of patients with pulmonary FQr-MDR-TB. In addition to core anti-TB drugs, such as BDQ and LZD, treatment of susceptible strains with later-generation FQs and KM may be beneficial for FQr-MDR-TB patients with limited treatment options.

An Exploratory Case Study on the Factors Affecting the Knowledge Management System Performance (지식관리시스템 성과에 영향을 미치는 요인에 관한 탐색적 사례 연구)

  • 김주희;유성호;김영걸
    • Korean Management Science Review
    • /
    • v.20 no.1
    • /
    • pp.1-23
    • /
    • 2003
  • Knowledge Management System is defined as an Information system to support the integrated knowledge management process for maximizing value of the knowledge assets in organizations. From that point of view, the system performance - the usage level of the system and user satisfaction - can be an available measure of the knowledge management system success. Many previous research were focused on the application of a new technological component for knowledge management processes or the construction of the overall system architecture in spite of the importance of the system performance. The purpose of this study is to Identify the factors affecting the knowledge management system performance. To do this, we conducted an exploratory case studies of eight companies. We applied theories of information system success to knowledge management system and investigated some specific strategic components as additional affecting factors. Finally, we proposed research model and ex propositions regarding the factors affecting the knowledge management system performance. The implication of the findings and future research directions were discussed.

Organizational Memory Formulation by Inference Diagram

  • Lee, Kun-Chang;Nho, Jae-Bum
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 1999.10a
    • /
    • pp.42-46
    • /
    • 1999
  • Knowledge management(KM) is emerging as a robust management mechanism with which an organization can remain highly intelligent and competitive in a turbulent market. Organization memory(or knowledge) is at the heart of KM success. How to create organizational memory has been debated among researchers. In literature, a wide variety of methods for creating organizational memory have been proposed only to prove that its applicability is limited to decision-making problems which require shallow or non-causal knowledge type. However, organizational memory with a sense of causal knowledge is highly required in solving complicated decision-making problems in which complex dynamics exist between various factors and influence each other with cause and effect relationship among them. In this respect, we propose a new approach to creating a causal-typed organizational memory (CATOM), which has a form of causal knowledge and is represented in a matrix form, by using an inference diagram. An algorithm for CATOM creation is suggested and applied to an illustrative example. Results show that our proposed KM approach can effectively equip an organization with semi-automated CATOM creation and inference process which is deemed useful in a highly competitive business environment.

  • PDF

Status of Sub-Orbital Space Tourism Business (지구 저궤도를 목표로 하는 우주여행 사업 현황)

  • Kim Kyoung-Ho
    • Journal of the Korean Society of Propulsion Engineers
    • /
    • v.9 no.3
    • /
    • pp.145-152
    • /
    • 2005
  • Worldwide there is strong interest in the field of commercial space business, especially 100km altitude sub-orbital Space Tourism. This was soared to by the two-times flight success of SpaceShipOne by Scaled Composites Inc. It reached an altitude of 100km at Oct. 4, 2004. This demonstrates a paradigm change from government-driven space challenge and exploration to commercial space business. Therefore this report provides various insights into the commercial space tourism market, such as current demand for space travel, size of the market, growth potential of the market, technology, etc.

Home Range and Behavioral Characteristics of the Endangered Korea Gorals(Naemorhedus caudatus) With GPS Collar (GPS Collar를 이용한 멸종위기 한국 산양(Naemorhedus caudatus)의 행동 특성)

  • Cho, Chea-Un;Gyun, Gu-Hee;Yang, Jung-Jin;Lim, Sang-Jin;Lee, An-Na;Park, Hee-Bok;Lee, Bae-Keun
    • Korean Journal of Environment and Ecology
    • /
    • v.28 no.1
    • /
    • pp.1-9
    • /
    • 2014
  • This study was to understand the ecological characteristics of the goral through the study on goral behavioral characteristics and to be carried out to provide basic behavioral data such as annual home range, seasonal home range and monthly used altitude with 4,752 locations obtained during the study period through home range analysis of three long-tailed gorals (Naemorhedus caudatus) in Soeraksan. For this study, gorals who were rescued from heavy snow in Seoraksan were used. The gorals were equipped with GPS Collar, released at their natural habitats, and then monitored from May, 2010 to September, 2011. According to our results, annual home ranges of the gorals (n=3) have $0.88km^2$ of MCP 95%, $0.27km^2$ of MCP 50%, $0.43km^2$ of FK 95%, and $0.09km^2$ of FK 50% respectively. Seasonal home range of MCP 95% was $0.47km^2$ in spring, $0.45km^2$ in summer, $0.63km^2$ in fall and $0.50km^2$ in winter respectively and home ranges of fall was the largest. In the case of FK 95% analysis, home ranges were $0.23km^2$ in spring, $0.19km^2$ in summer, $0.33km^2$ in fall, and $0.22km^2$ in winter respectively and the largest seasonal home range was fall. Female and male annual home ranges of the gorals were $1.03km^2$ for female and $0.58km^2$ for male. In analysis of the monthly used altitudes which were used Jun, July, and August were higher than in the other months and the altitudes which were used in Dec, Jan, and Feb were lower than in the other months. This study was to secure basic data for the habitat management policy, restoration, and conservation of Korea gorals and to be conducted to contribute to the success in doing or planning stage of the wild animal restoration.

Evaluating Home Ranges of Endangered Asiatic Black Bears for In Situ Conservation (멸종위기종 반달가슴곰의 현장 내 복원을 위한 행동권 평가)

  • Kang, Hye-Soon;Paek, Kyung-Jin
    • The Korean Journal of Ecology
    • /
    • v.28 no.6
    • /
    • pp.395-404
    • /
    • 2005
  • A project has recently begun to reintroduce endangered Asiatic black bears to the Jirisan National Park. However, information on home range that is necessary to maintain the Minimum Viable Population (MVP) of those bears does not exist. Based on point data of two bears that were released for trial in Jirisan in 2001, we identified the movement pattern of bears and estimated their home ranges with two different methods Finally, the possibility of conserving the MVP of bears was evaluated by comparing the location and size of the home range with habitats which have been found to be suitable for bears. The frequency of bears' appearance reduced drastically as road densities of both paved roads and legal trails increased. The midpoint of home ranges of the two bears was 376.85 $km^2$ and 50.76 $km^2$ based on 100% MCP (Minimum Convex Polygon) and 95% AK (Adaptive Kernel Home Range Method), respectively, with an overlapped area of 126.0 $km^2$ and 3.99 $km^2$ each. The core areas of their home ranges are located not in the no-entry zone, where major trails were open to the public - despite being designated as no -entry zone - but in areas where most trails were closed to the public. A discrepancy between core areas of home ranges and potentially suitable habitats suggests the effects of vehicles and tracking people through roads within the park. Thus, for the success of in situ conservation of endangered bears, well-planned management of habitats is needed to protect bears and to ensure the home ranges to support the MVP.

Implementation of Automatic Identification Monitoring System for Fishing Gears based on Wireless Communication Network and Establishment of Test Environment (무선통신망 기반 어구자동식별 모니터링 시스템 구현 및 시험환경 구축)

  • Joung, JooMyeong;Park, HyeJung;Kim, MinSeok;Kwak, Myoung-Shin;Seon, Hwi-Joon
    • Journal of IKEEE
    • /
    • v.25 no.1
    • /
    • pp.193-200
    • /
    • 2021
  • In order to prevent illegal fishing and reduce lost fishing gear, it is necessary to develop a constant and continuous fishing gear monitoring system in the marine environment. In this paper, we design a long-term operational, reliable system model with communication coverage of more than 25Km considering the reality of gradually expanding fishing activity due to the depletion of fishery resources and marine environments. The design results are implemented to verify the operability of the system by separating the communication success rate of SKT and private LoRa networks and verifying the control function of each control system through the collected location information, respectively.

A Study on the Global Market Success through the Customer Value-based Corporate Strategy : The Case of Hilti (고객가치 기반 기업전략을 통한 글로벌 시장성공 : 전동공구기업 힐티의 사례)

  • Hong, Song Hon
    • International Commerce and Information Review
    • /
    • v.16 no.5
    • /
    • pp.151-178
    • /
    • 2014
  • The objective of the present case study is to analysis how effectively Hilti, which is a former family firm owned and managed by a family in Liechtenstein as a tiny european country, a land sandwiched between Switzerland and Austria, has made a global market success. Liechtenstein has $160km^2$ land and about 36,000 residents. Despite its small size of country, however, Hilti Corporation doesn't view its location as a liability in its business strategy. Hilti is a global leading provider of professional power tools in building, mining, civil engineering etc. Also, Hilti is a firm with a clear vision to become the leading industry partner for construction professionals and building installations through customer focus, high quality equipment, and tools and systems specially designed for specific jobs. This study considered Hilti as a good case, which verifies that born-conditions, endogenous factors according to Michael Porters diamond model does not decisive role more for international competitiveness of firms. Lessons from Hilti are that in order to obtain and sustain the global competitiveness of small and medium-sized firms in Korean manufacturing sector under high production cost, they have to do actively innovative. Also they can give to customers newer and higher customer-values than competitors in abroad give. The case summarizes that the strategy of Hilti for the global market success is comprised of several factors: Technological and organizational innovation, and a clear customer-value oriented business strategy and its implementation. Innovation and its integration into marketing for the customers value creation is central to Hilti's Success. The present case study is expected to provide insights and implication for many firms in Korea that are seeking to secure global presence and market success.

  • PDF

A Case Study for Implementing Next-Generation Knowledge Management at POSCO through Creative Community of Practice (창의적 학습동아리 활동을 통한 차세대 지식경영 구현사례 : 포스코)

  • Choi, Jong-Jin;Chung, Namho;Jo, Yong-mal
    • Knowledge Management Research
    • /
    • v.9 no.1
    • /
    • pp.147-161
    • /
    • 2008
  • In the previous KM (Knowledge Management) studies, it has been repeatedly pointed that CoP (Community of Practice) should be used as a platform for boosting up corporate innovative activities. Despite this, it is very rare to find relevant literature in which real-world cases are introduced showing critical success factors, implemented strategies, and objective analysis of results. In this sense, main objective of this paper is very timely- to introduce a real-world CoP case in which POSCO, world-leading steel company, sorted out creative CoP strategies to nurture knowledge-sharing activities to solve various kinds of problems at hand, and maintain appropriate level of knowledge circulation throughout all the working units of company. In a nutshell, POSCO has been successful in any measure in utilizing the creative CoP activities as strategic means to change the paradigm of innovation and extract fruitful outcomes from integrating three important individual activities such as work, learning, and innovation.

  • PDF