• Title/Summary/Keyword: Involvement theory

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The Acquisition and Utilization of Customer Knowledge in the Healthcare Service Industry : The Theory of Service Failure (의료서비스산업에서의 고객지식 획득과 활용방안 : 기대 불일치 이론을 중심으로)

  • Kim, Sang-Man;Lee, Yeon-Joo
    • Knowledge Management Research
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    • v.11 no.3
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    • pp.59-76
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    • 2010
  • The knowledge of customer in healthcare service industry is widely accepted as one of the key information for the customers' satisfaction. Previous studies on the customer knowledge about service recovery showed that service providers are having difficulties with standardizing interaction with customer, This study investigated the attribution according to the failure in providing medical services and customer's participation as preceding variable of attribution. A survey was carried out targeting an obesity clinic having high participating rate from May 10 to May 28, 2010. The research results revealed that from whom the responsibility of the service failure originated between the patients and the medical institutions depending on the extent of the patients involvement in service process.

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Dynamic instability analysis for S-FGM plates embedded in Pasternak elastic medium using the modified couple stress theory

  • Park, Weon-Tae;Han, Sung-Cheon;Jung, Woo-Young;Lee, Won-Hong
    • Steel and Composite Structures
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    • v.22 no.6
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    • pp.1239-1259
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    • 2016
  • The modified couple stress-based third-order shear deformation theory is presented for sigmoid functionally graded materials (S-FGM) plates. The advantage of the modified couple stress theory is the involvement of only one material length scale parameter which causes to create symmetric couple stress tensor and to use it more easily. Analytical solution for dynamic instability analysis of S-FGM plates on elastic medium is investigated. The present models contain two-constituent material variation through the plate thickness. The equations of motion are derived from Hamilton's energy principle. The governing equations are then written in the form of Mathieu-Hill equations and then Bolotin's method is employed to determine the instability regions. The boundaries of the instability regions are represented in the dynamic load and excitation frequency plane. It is assumed that the elastic medium is modeled as Pasternak elastic medium. The effects of static and dynamic load, power law index, material length scale parameter, side-to-thickness ratio, and elastic medium parameter have been discussed. The width of the instability region for an S-FGM plate decreases with the decrease of material length scale parameter. The study is relevant to the dynamic simulation of micro structures embedded in elastic medium subjected to intense compression and tension.

Hermeneutics in Architectural Pedagogy of History and Theory in the West - Focused on Joseph Rykwert, Dalibor Vesely and Alberto Pérez-Gómez - (서양의 건축 역사 및 이론의 교육에 있어서 '해석학' - 조셉 리쿼트, 달리보 베슬리, 알베르토 페레즈-고메즈를 중심으로 -)

  • Seo, Myengsoo
    • Journal of the Architectural Institute of Korea Planning & Design
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    • v.35 no.10
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    • pp.31-39
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    • 2019
  • This research analyzes the involvement of hermeneutics in architectural history and theory studies and its pedagogy in the West after the 1950s. The research focuses on representative architectural schools in the West. In particular, this paper examines from the curricula of Joseph Rykwert and Dalibor Vesely at the University of Essex to their former students who played a significant role in expanding the history and theory courses in the late 20th century in the North America such as Alberto $P{\acute{e}}rez-G{\acute{o}}mez^{\prime}s$ (McGill University) and David Leatherbarrow (University of Pennsylvania). Through their leadership and other related architectural historians' efforts: 1) hermeneutics have been applied in architectural history studies from the critical perspectives of post-modern philosophy; 2) hermeneutics help stimulate discussions of thoughtful architectural design, enabling strong interactions between design theories and the embodied meanings of buildings; 3) these schools have produced and involved many prominent scholars who actively practice and develop the discourse of architectural history and theory from the perspectives of hermeneutics; 4) Finally, the hermeneutic approach in architectural history studies has enlightened many achieved architects' thoughtful design practice and theories within the emerging context of regional criticism and international cross-cultural architecture.

The Antecedents of Need for Self-Presentation and the Effect on Digital Item Purchase Intention in an Online Community (온라인 커뮤니티에서 자기표현욕구의 영향요인과 디지털 아이템 구매의도에 미치는 효과)

  • Koh, Joon;Shin, Seon-Jin;Kim, Hee-Woong
    • Asia pacific journal of information systems
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    • v.18 no.1
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    • pp.117-144
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    • 2008
  • Lots of virtual communities and online businesses presently derive their primary sources of revenues through advertising, but nevertheless are plagued with marginal profitability though they might possess a significant user base. In the light of the need for an efficacious business model, there have been recent insights of an online community in particular reaping profits through an innovative and lucrative revenue generation method that earns by selling digital items. There have been some obvious evidences (e.g., Cyworld, SecondLife, Habo Hotel, etc.) that online communities can be profitable through their unique business model of selling digital items. However, there is lack of understanding about the motivation of purchasing digital items. This study tries to identify the main motivators of digital item purchases based on social/individual identity theory and self-presentation theory. "Digital items", otherwise known as "virtual assets", may include online avatars, accessories for the avatars, decorative ornaments like furniture, digital wallpapers, skins, background music and virtual weapons used for Internet games. These digital items are employed by users for representation and articulation in the online space, especially to create and enhance their online profiles in web pages and games. Prices for digital items typically range from a few cents to a few dollars each. Based on the theoretical framework like social identity theory and self-presentation theory, we developed the research model and proposed seven hypotheses. An analysis of 225 members of Cyworld found that digital item purchase intention in virtual world is affected by both members' need for self-presentation and need for affiliation. We also found that the need for self-presentation is significantly increased by innovativeness of members, community group norm, and community involvement. We concluded that the need for self-presentation could be a key variable for profitable business model in online community service industry. However, neither individual self-efficacy nor the need for affiliation significantly influenced the need for self-presentation which triggers purchase intention of digital items. In term of the theoretical and practical contribution, this study can be a pioneering empirical research that investigates the purchase intention of digital items based on social identity theory and self-presentation theory in the online context. Also, the findings of our study are valuable and practical for practitioners in the market who wish to adopt or improve the business model of selling digital items in an online community. From the findings, it can be seen that innovativeness of users, community group norm, and community involvement are three significant factors that influence need for self-presentation of users which ultimately leads to their intentions to buy digital items. These findings put forth that virtual community providers and online businesses selling digital items should prioritize their efforts and focus on these three factors if they want to increase the sales of these digital items and generate greater revenues. This study provides important implications for academic researchers and practitioners to understand why the community members pay money for their digital items in virtual world and how the practitioners can increase the sales of digital items in an online community. A couple of limitations of the study and future research directions are also discussed.

Outcome Expectations and Social Entrepreneurial Intention: Integration of Planned Behavior and Social Cognitive Career Theory

  • LUC, Phan Tan
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.6
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    • pp.399-407
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    • 2020
  • The paper examines social entrepreneurial intention through outcome expectations. The proposed model incorporates outcome expectations from social cognitive career theory and theory of planned behaviors. The study also introduces a scale for outcome expectations in social entrepreneurship, including solving social problems, innovation, family tradition of social involvement, meaning in life, prestige and social recognition, competitive and favorite job and wealth. A survey of 279 students was conducted through face-to-face structured interviews. The confirm factor analysis and technique of structural equation modeling were used to explore relationships among latent constructs. Research results show that the outcomes impact only through three determinants of theory of planned behavior and do not have significant impact to social entrepreneurial intention. It suggests that outcome expectations may be a flexible factor. Individual outcome expectations can shift to motivations when facing favorable conditions such as family support, government support, etc. The findings suggest that the ability to predict social entrepreneurial intention of attitude toward behavior, subjective norms, and perceived behavioral control. The proposed model in this study contributes importantly to the emerging literature on entrepreneurial intention, particularly to social entrepreneurial intention. This study is also the first quantitative study to measure the impact of outcome expectations on social entrepreneurial intention.

Knowledge Contribution through online Relationship in Social Network Site: Personal Relationship Theory Perspective (소셜 네트워크 사이트에서 온라인 관계를 통한 지식공헌: 개인관계이론 관점)

  • Chung, Namho;Han, Heejeong;Koo, Chulmo
    • Knowledge Management Research
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    • v.12 no.5
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    • pp.25-40
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    • 2011
  • Today, Internet users start off using heavily SNS(Social Network Site) such like, Facebook, Twitter. The reason of the growth of using SNS would be closely related to the various services of gaming, playing, entertainment items, sharing information etc., provided by the SNS, technically, the most important one out of the services provided would be behaving of sharing knowledge among people who connected and networked in the site. In sum, we assume that the users may communicate well each other and pay attention to build closely a social network using that kind of activities. However, nevertheless the new trends of communications and sharing knowledge become popular, researchers have just began the research issues in explaining why Internet user rush into SNS and enjoy the time in there. Therefore, we investigate on the reasons of posting knowledge voluntarily in the SNS and how others response to the posted information and actually affected by the behavior. We appled personal relation and social identity theory for this study, which personal relation in SNS may affect on social identity and make them produce knowledge generation. We found that social identity and involvement in SNS is closely related and influence knowledge creation and generation. This empirical study resulted in the importance of social relations in SNS, which leads to a sharing knowledge.

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Multicriteria Decision-Making Mehtodology Using Fuzzy Dependence Relations and Fuzzy Measure (퍼지종속관계 및 퍼지측도를 이용한 다기준평가방법)

  • 정택수;정규련
    • Journal of the Korean Institute of Intelligent Systems
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    • v.4 no.2
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    • pp.24-34
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    • 1994
  • Scientific involvement in complex decision-making system, characterized by multicriteria phenomena and fuzziness inherent in the structure of information, requires suitable methods. Especially, when powerful dependent criteria are introduced and their weighted value structure is ignorant, the systems are become more complex. This paper presents a fuzzy dependenced relation model and fuzzy measure model for this kind of multicriteria decision-making. The model we propose is based on fuzzy relation and fuzzy measure in fuzzy systems theory. For the application of the model, a numdrical example is quoted.

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Weighted value method for multicriteria decision-making using fuzzy dependence relations (퍼지종속관계를 이용한 다기준평가문제의 가중치 책정방법)

  • 정택수;정규련
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1994.04a
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    • pp.742-748
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    • 1994
  • Scientific involvement in complex decision-making systems, characterized by multicriteria phenomena and fuzziness inherent in the structure of information, requires suitable methods. Especially, when powerful dependent criteria are introduced, the systems are become more complex. This paper presents a fuzzy dependence relation model for this kind of multicriteria decision-making. The model we propose is based on fuzzy relation in fuzzy system theory. For the application of the model a numerical example is quoted.

Selective impairment of the rapid eye movements in myotonic dystrophy

  • Kim, Sung-Hee;Park, Jin-Sung
    • Annals of Clinical Neurophysiology
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    • v.21 no.2
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    • pp.94-97
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    • 2019
  • The patients with myotonic dystrophy (MD) show ocular motor abnormalities including strabismus, vergence deficits, and inaccurate or slow saccades. Two theories have been proposed to explain the oculomotor deficits in MD. The central theory attributes the defects of eye movements of MD to the involvement of the central nervous system while the muscular theory attributes to dystrophic changes of the extraocular muscles. A 58-year-old woman with MD showed selective slowing of horizontal saccades and reduced peak velocities for both horizontal canals in head impulse tests, while smooth-pursuit eye movements and vertical head impulse responses were normal. This case suggests that the extraocular muscles-as a final common pathway of the voluntary saccade and reflexive vestibular eye movements-may better explain the defective rapid eye movements observed in MD.

Designer-User Interaction without Actual Users: A Lesson from a Field Study

  • Jaehyun Park
    • Asia pacific journal of information systems
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    • v.28 no.3
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    • pp.220-239
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    • 2018
  • The purpose of the paper is empirically to explore 'design manner', focusing on the designer's knowledge boundary on the designer-user interactions in the design process. This study conducts a field study and observed designer's interactions with actual users in a leading user-centered design firm over three months. The observations revealed how designers bring ideas about users into design without physically interacting with users during the design process. Based on Bourdieu's theory of practice and the concept of boundary objects, this study introduces the concept of 'design manner', by which designers incorporate user's ideas into the design process without actual involvement of users in the process. This paper contributes to the body of knowledge by introducing the design manner in-between designer's and user's knowledge boundaries and argue bridge between theoretical and actual designer-user interactions in the IS design process.