• Journal of Korean Society for Quality Management
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• v.30 no.3
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• pp.139-149
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• 2002

A successful product development process can not be achieved without a proper focus and prioritization. For this research, the priority is defined as the relative urgency of a system compared to other system in order to develop and launch a successful product. The process of integrated approach for prioritization using ID and Goal Programming is developed. The development of a mid-size car by an internationally reputed automotive company is described as a case study.

• Journal of Korean Society for Quality Management
• /
• v.30 no.3
• /
• pp.150-167
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• 2002

Normative theory suggests that control systems should be designed to complement management's objectives and strategies. However, few empirical studies have focused on how control systems have been modified to complement new manufacturing techniques, such as zero-defect strategy. The major purpose of this study is to examine the effects of the attributes of quality strategy and control system on performance. The previous studies have subdivided quality strategy into the ECL(economic conformance level) and ZD(zero-defect) strategy. To accomplish the purpose, this study empirically analysed the data based on the questionnaires from manufacturing department personnel of 67 Korean companies. The major results are as follows. The companies that had implemented the ZD strategy and its control system outperformed the companies that had implemented ECL strategy. Also, the ZD strategy differs from ECL strategy in control system, the criteria of performance evaluation and feedback frequence variable. There is no difference in quality performance monitoring and communication variable. From this results, although many companies have strived for continuous improvement of quality, it was restricted in improvement activities that dont's required much investment cost, quality performance monitoring and communication.