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The Effect of Bakery Customers Product and Service Quality Factors on Value Perception, Customer Satisfaction and Behavioral Intentions: Focused on Famous Bakery Customers

  • HONG, Pil-Tae
    • The Korean Journal of Franchise Management
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    • v.11 no.3
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    • pp.7-18
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    • 2020
  • Purpose: Recently, information on 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' can be obtained through various media such as TV, Internet search, and SNS, and the culture of finding and sharing them has become a trend. Since PZB's SERVQUAL, there have been many studies measuring service quality, leading to hotels, restaurants and coffee shops. These studies of service quality include product quality in the service quality dimension. Hotels, restaurants, and coffee shops are provided with intangible services while customers visit and stay, but 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' often stop by to buy products and return home. Therefore, the study on the effect of quality on customer behavior on 'Delicious Restaurants (Mat-zip)' should consider product quality separately. In this study, we want to study how each quality element affects the perceived value and response of customers by separating product quality and service quality. Research design, data, and methodology: This study tested the structural model of how the quality of products and services of famous bakeries affect customers' perceived value and response. As the quality factors, products, tangible services, and employee services were adopted, and perceived values adopted utilitarian and hedonic values, and customer responses adopted customer satisfaction and behavior intention. For this study, 203 survey data with experience using famous bakeries were analyzed using SPSS 22.0 and AMOS 22.0. Result: The research results are as follows. First, product quality positively influenced utilitarian value, hedonic value, and customer satisfaction, tangible service quality positively influenced utilitarian value, and employee service quality positively influenced hedonic value. Second, utilitarian value had a positive effect on behavioral intention, and hedonic value had a positive effect on customer satisfaction. Conclusions: In a famous bakery, it is basic that product quality should be given priority, and for customer satisfaction, employee service quality is half as important. In addition, for Behavior Intension (revisit by the customer), in addition to product quality, the quality of tangible services and employee services should be maintained at a quarter level.

A Study for Used Transaction Analysis System using Big Data (빅데이터를 이용한 중고 거래 분석 시스템 연구)

  • Ahn, Byeongtae
    • Journal of Digital Convergence
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    • v.19 no.6
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    • pp.259-264
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    • 2021
  • Recently, as the number of used trading sites supporting used trading increases, users want to search for a variety of information in real time. This new change has enabled a new type of C2C (Commerce to Commerce) transaction in the e-commerce base. However, since each used trading site has its own characteristics, it is difficult to standardize the whole. Therefore, in this paper, we studied a system that provides the transaction data used by the user in real time and provides the desired information quickly. In this paper, we researched the crawler system necessary for the development of the integrated trading system for used goods through Internet e-commerce, and made it possible to provide information in the web environment desired by the user through the defined morpheme analyzer. Therefore, in this study, we designed a system that provides information desired by users without accessing various used goods sites.

Information Technologies of Accounting and Analysis in Modern Companies

  • Yaremenko, Liudmyla;Hevchuk, Anna;Vuzh, Tetiana;Vashchilina, Elena;Yermolaieva, Maryna
    • International Journal of Computer Science & Network Security
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    • v.21 no.5
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    • pp.151-159
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    • 2021
  • This article addresses the issue of finding optimal solutions using the information technologies of accounting and analysis in modern companies. The aim of the study is to reveal available information technologies for the needs of small, medium and large businesses operating in modern conditions. This goal is achieved by using systematization, comparison, and analysis of information, obtained under the survey and open management statistics. For the first time, the paper systematizes up-to-date information of 2021 about the most popular programs, online services, platforms and cloud services that are used to improve accounting and analytical processes in enterprises of various sizes. The main global trends in software development in terms of COVID-19 pandemic have been identified. In particular, the study defines the countries that occupy the leading positions in the informatization of business processes. An attempt was made to classify information technologies by their use by various volume of businesses. The analysis of research results of the Internet search query frequency regarding the use of information technologies enabled to determine the most popular software products worldwide. The peculiarities of information technologies, their advantages and disadvantages were examined and the common and distinctive features were compared. It was determined that for the new enterprises to implement information technologies, it is necessary to conduct a step-by-step study of all available software products. The software evaluation algorithm was described to help select the optimal software for the specific business processes. The paper also describes the way to solve the problem of using accounting and analysis software for the businesses of a specific kind of activity.

The Analysis on Trend of Articles about Strabismus in Journal of Korean Medicine (국내 한의학 학술지에 게재된 사시 관련 논문들의 경향성 분석)

  • Kim, Young-Bin;Kwon, Kang
    • The Journal of Korean Medicine Ophthalmology and Otolaryngology and Dermatology
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    • v.34 no.1
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    • pp.13-28
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    • 2021
  • Objectives : Strabismus is a disease that can be observed and treated directly from the outside. Therefore, it is very important in Korean medicine ophthalmology in accessibility to treatment. This study is designed to investigate the trends of strabismus-related studies published in Journal of Korean medicine. Methods : 5 Internet databases were selected to search for the study subject. The following 9 keywords were used; Strabismus, Heterophoria, Binocular vision, Visual acuity, Diplopia, Paralytic, Cover test, Oculomotor nerve paralysis, Abducens nerve paralysis. Through this process, a total of 45 studies were found and analyzed into 5 categories ; publication year, publication journal, number of author, type of article, analyzation of case report. Results : There were 2 review articles, 1 original article and 42 case reports. 5 studies(11.1%) were published in 2004 year. Journal of Korean Oriental Medical Ophthalmology & Otolaryngology & Dermatology were the most common with 40%. The authors were often 2 and 3 (each 22.2%). In the case report study, the treatment period was most often 1-30 days (35.7%). Conclusions : 42 studies were on paralytic strabismus and 1 study was on paralytic and non-paralytic strabismus. These results represent that the studies are concentrated in case reports about paralytic strabismus, but this seems to be an area to be improved in future research.

Design and Implementation of Real Time Device Monitoring and History Management System based on Multiple devices in Smart Factory (스마트팩토리에서 다중장치기반 실시간 장비 모니터링 및 이력관리 시스템 설계 및 구현)

  • Kim, Dong-Hyun;Lee, Jae-min;Kim, Jong-Deok
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.25 no.1
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    • pp.124-133
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    • 2021
  • Smart factory is a future factory that collects, analyzes, and monitors various data in real time by attaching sensors to equipment in the factory. In a smart factory, it is very important to inquire and generate the status and history of equipment in real time, and the emergence of various smart devices enables this to be performed more efficiently. This paper proposes a multi device-based system that can create, search, and delete equipment status and history in real time. The proposed system uses the Android system and the smart glass system at the same time in consideration of the special environment of the factory. The smart glass system uses a QR code for equipment recognition and provides a more efficient work environment by using a voice recognition function. We designed a system structure for real time equipment monitoring based on multi devices, and we show practicality by implementing and Android system, a smart glass system, and a web application server.

Analysis of Dental Hygienist Job Recognition Using Text Mining

  • Kim, Bo-Ra;Ahn, Eunsuk;Hwang, Soo-Jeong;Jeong, Soon-Jeong;Kim, Sun-Mi;Han, Ji-Hyoung
    • Journal of dental hygiene science
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    • v.21 no.1
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    • pp.70-78
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    • 2021
  • Background: The aim of this study was to analyze the public demand for information about the job of dental hygienists by mining text data collected from the online Q & A section on an Internet portal site. Methods: Text data were collected from inquiries that were posted on the Naver Q & A section from January 2003 to July 2020 using "dental hygienist job recognition," "role recognition," "medical assistance," and "scaling" as search keywords. Text mining techniques were used to identify significant Korean words and their frequency of occurrence. In addition, the association between words was analyzed. Results: A total of 10,753 Korean words related to the job of dental hygienists were extracted from the text data. "Chi-lyo (treatment)," "chigwa (dental clinic)," "ske-illing (scaling)," "itmom (gum)," and "chia (tooth)" were the five most frequently used words. The words were classified into the following areas of job of the dental hygienist: periodontal disease treatment and prevention, medical assistance, patient care and consultation, and others. Among these areas, the number of words related to medical assistance was the largest, with sixty-six association rules found between the words, and "chi-lyo," "chigwa," and "ske-illing" as core words. Conclusion: The public demand for information about the job of dental hygienists was mainly related to "chi-lyo," "chigwa," and "ske-illing" as core words, demonstrating that scaling is recognized by the public as the job of a dental hygienist. However, the high demand for information related to treatment and medical assistance in the context of dental hygienists indicates that the job of dental hygienists is recognized by the public as being more focused on medical assistance than preventive dental care that are provided with job autonomy.

Design and Implementation of an Automatic Update System for Website Maintenance (웹사이트 유지보수를 위한 자동 업데이트 시스템의 설계 및 구현)

  • Hang, DaeHyeon;Yoo, JaeSoo
    • The Journal of the Korea Contents Association
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    • v.21 no.5
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    • pp.129-138
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    • 2021
  • Today we are getting a lot of information and various activities on our website through the internet. These websites are maintained by individuals or by website specialists. The basic method is to change the files that make up the running website. Changing the entire file in this process takes a long time and changes the files that do not need to be changed, so the efficiency is greatly reduced. When only the files that need to be changed are changed, it takes a lot of effort as a person must manually search each path to check the files and change the files one by one. To solve this problem, automatic distribution systems were developed. Additional resources and learning are required, resulting in additional cost, time and labor. Therefore, in this paper, we propose an automatic update system to minimize resource consumption by using the resources and technologies of the existing website. The proposed system does not require learning new skills. This aims to improve reliability and reduce time compared to human work.

Hazelcast Vs. Ignite: Opportunities for Java Programmers

  • Maxim, Bartkov;Tetiana, Katkova;S., Kruglyk Vladyslav;G., Murtaziev Ernest;V., Kotova Olha
    • International Journal of Computer Science & Network Security
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    • v.22 no.2
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    • pp.406-412
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    • 2022
  • Storing large amounts of data has always been a big problem from the beginning of computing history. Big Data has made huge advancements in improving business processes by finding the customers' needs using prediction models based on web and social media search. The main purpose of big data stream processing frameworks is to allow programmers to directly query the continuous stream without dealing with the lower-level mechanisms. In other words, programmers write the code to process streams using these runtime libraries (also called Stream Processing Engines). This is achieved by taking large volumes of data and analyzing them using Big Data frameworks. Streaming platforms are an emerging technology that deals with continuous streams of data. There are several streaming platforms of Big Data freely available on the Internet. However, selecting the most appropriate one is not easy for programmers. In this paper, we present a detailed description of two of the state-of-the-art and most popular streaming frameworks: Apache Ignite and Hazelcast. In addition, the performance of these frameworks is compared using selected attributes. Different types of databases are used in common to store the data. To process the data in real-time continuously, data streaming technologies are developed. With the development of today's large-scale distributed applications handling tons of data, these databases are not viable. Consequently, Big Data is introduced to store, process, and analyze data at a fast speed and also to deal with big users and data growth day by day.

Latest Information Technologies in the UK Adults Education System

  • Tverezovska, Nina;Bilyk, Ruslana;Rozman, Iryna;Semerenko, Zhanna;Orlova, Nataliya;Vytrykhovska, Oksana;Oros, Ildiko
    • International Journal of Computer Science & Network Security
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    • v.22 no.8
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    • pp.25-34
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    • 2022
  • Today, further education of adults in the UK is one of the developing areas of continuing education. The Open University with distance learning, in the process of which innovative forms and methods based on computer and telecommunication technologies are used, is particularly successful in the organization of additional education of the adult population. The advantages of distance learning, multimedia - the latest information technologies, which provide the combination of graphic images, video, sound with the help of modern computer tools, are noted. The basic principles and forms underlying the technologies and forms of work with the elderly are defined. The international experience of implementing "Universities of the Third Age" is summarized. The most widespread approach in adult education in Great Britain is informational. The use of computer technologies motivates a new paradigm in educational methods and strategies, which requires new approaches, forms of learning, and innovative ways of delivering educational materials to adult learners. Information technologies have gained great popularity in such activities as distance learning, online learning, assistance in the education management system, development of programs and virtual textbooks in various subjects, online search for information for the educational process, computer testing of students' knowledge, creation of electronic libraries, formation of a single scientific electronic environment, publication of virtual magazines and newspapers on pedagogical topics, teleconferences, expansion of international cooperation in the field of Internet education. The information technology of synchronous distance learning "online" has gained considerable popularity in the educational process today. A promising direction is the use of multimedia technologies in educational activities to create a design of a virtual computer environment by decoding audiovisual information.

Watch One, Do One? A Systematic Review and Educational Analysis of YouTube Microsurgery Videos, and a Proposal for a Quality Assurance Checklist

  • Fernandez-Diaz, Oscar F.;Navia, Alfonso;Berner, Juan Enrique;Ahmad, Fateh;Guerra, Claudio;Ragbir, Maniram
    • Archives of Plastic Surgery
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    • v.49 no.5
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    • pp.668-675
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    • 2022
  • Background Educational resources on the internet are extensively used to obtainmedical information. YouTube is the most accessed video platform containing information to enhance the learning experience of medical professionals. This study systematically analyzed the educational value of microsurgery-related videos on this platform. Methods A systematic review was conducted on YouTube from April 18 to May 18, 2020, using the following terms: "microsurgery," "microsurgical," "microsurgical anastomosis," "free flap," and "free tissue transfer." The search was limited to the first 100 videos, and two independent reviewers screened for eligible entries and analyzed their educational value using validated scales, including a modified version of the DISCERN score (M-DISCERN), Journal of the American Medical Association (JAMAS) benchmark criteria, and the Global Quality Score (GQS). Evaluation of video popularity was also assessed with the video power index (VPI). Results Of 356 retrieved videos, 75 (21%) were considered eligible. The educational quality of videos was highly variable, and the mean global scores for the M-DISCERN, JAMAS, and GQS for our sample were consistent with medium to low quality. Conclusions A limited number of videos on YouTube for microsurgical education have high-educational quality. The majority scored low on the utilized criteria. Peer-reviewed resources seem to be a more reliable resource. Although the potential of YouTube should not be disregarded, videos should be carefully appraised before being usedas an educational resource.