• The Journal of Society for e-Business Studies
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• v.18 no.4
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• pp.169-193
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• 2013

This study investigates time series data on internet banking systems and business performances for 5 large-scale banks : Kookmin, Woori, Hana, City, Shinhan. These banks have the common features that they merged with other banks around 2000, hence they experienced massive IS integration between banks. This study adopted VAR and VECM for identifying Granger causality between the quality of internet banking systems and the performances of banks(operating revenue and cost). The main results are as follows. First, internet banking system impacts positively on the revenues as well as costs of banks. Second, the improvement of internet banking system is instigated by cost part more than revenue part. Hence, the results imply that banks tries to reduce operating costs via internet banking systems, however the systems rather increased the costs of banks, although the systems increased operating revenues of banks too.

• Journal of Digital Convergence
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• v.6 no.3
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• pp.75-84
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• 2008

The purpose of our this research, based on the Media Selection Theory, the Technology Acceptance Model, and the Social Influence Theory, is to investigate the influential factors that affect media selection in banking transactions. Analyses showed that for location sensitive bank window's and ATMs (automatic teller machines), defined as offline-based transaction channels, convenience was the variable affecting media selection. However, in the case of online media not related to location, (phone banking, internet banking, and mobile banking) reliability was the significant variable influencing use. The findings show that banking organizations may benefit from identifying traits of media affecting use, and should differentiate customer services for competitive advantage.

• Journal of Internet Computing and Services
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• v.18 no.4
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• pp.69-78
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• 2017

We expect that the accredited certificate-based open banking, which is actively deployed in recent times, will solve the Galapagosization problem of the existing accredited certificate-based closed banking by supporting standard communication protocol and web compatibility. However, it is questionable how much the open banking will answer the security and usability problems of the existing closed banking. This paper is focused on analyzing the differences between the existing closed banking and the open banking, and then evaluates how much the security and usability problems of the existing closed banking are resolved by the open banking. The study firstly analyzes the security vulnerabilities raised in the process of providing closed banking services for the past 15 years or more, the countermeasures applied to enhance security, and the convenience impact of countermeasures. And then, the security and convenience of the open banking is inferred by analyzing the implementation difference between the closed banking and the open banking. The paper also briefly discusses how to improve the open banking to resolve the remaining problems of the open banking.

• Journal of the Korea Society of Computer and Information
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• v.4 no.3
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• pp.107-113
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• 1999

Banking and financial areas are facing on social upheavals by a rapidly advanced Open Network such as Internet, and the crest of a digital boom in the economic side for the 21th century. Electronic banking services has been remarkably changed from the Closed Network into the Open Network which is motivated by the low-cost internet services. This Open Network leads clients to choose banks that offer the best services and goods on the basis of the internet market. Therefore, capability of coping with clients' needs will be rising as one of the main strategies for competitive internet banking system in the near future. For this reason this thesis focuses on issues for banking services that internet influences, internet banking strategy of a developed bank, and expanding services and goods marketing through the internet.

• The Journal of Society for e-Business Studies
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• v.11 no.1
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• pp.25-52
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• 2006

This study focuses on customer perception of security control under Internet banking environment Internet banking customers' understanding of security control is insufficient. They are not fully aware of security technologies for Internet banking. Moreover, they cannot know which control is implemented and maintained on an Internet banking site when visiting the site. This study, therefore, attempts to find the impact of customer perception of security control on Internet banking acceptance. The research model is based on the TAM (Technology Acceptance Model), and introduces trust as an additional belief. Trust has been investigated in the marketing area, and begins to be focused in e-business area. A Web survey of Internet banking users collected 845 cases. Statistical analyses, using SEM (Structural Equation Modeling), partially supported the hypotheses that perceived strength of security control has an impact on three beliefs: trust, perceived usefulness, and perceived ease of use. We also verified the impact of these beliefs on attitude toward using, on behavioral intention to use, and on actual use. It is, therefore, verified that perceived strength of security control is a determinant of Internet banking acceptance.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.4
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• pp.465-473
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• 2021

This research is motivated by the concept of online banking or Internet banking where consumers aren't required to visit a bank branch to complete most of their basic banking transactions. They can do all of this at their own convenience, wherever they want. This research aims to find out the role of e-satisfaction in mediating the influence of e-service quality on the e-loyalty of the customer of a private bank in Indonesia. The method of data collection in this research is by using probability sampling with the simple purposive sampling technique. Data that is collected from 205 respondents is the data that meet the criteria, which are the respondent needs to be a bank customer and must have an Internet banking account. The analysis method that is used is regression analysis through the SEM method with the aid of SmartPLS 3.0 software to test the significance of e-satisfaction role in mediating the relationship between e-service quality and e-loyalty. The research result shows that e-service quality has a significant positive influence on e-satisfaction; e-satisfaction has a significant positive influence on e-loyalty, e-service has a significant positive influence on e-loyalty, and e-satisfaction significantly mediate the influence of e-service quality towards e-loyalty.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2012.05a
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• pp.451-455
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• 2012

In this paper, Nateon, MSN Messenger, including how to hack into the most intimate acquaintance formed as follows, for hacking (keyloggers, remote monitoring, etc.) by sending a bank and ID, PW, certificate, security card, etc. personal financial information obtained after the withdrawal of the account balance to have a personal financial analysis infringement attack vulnerable elements found in internet banking, the vulnerabilities and countermeasures concerning the prevention of accidents, including violations by seeking a more secure Internet banking personal Internet Banking is to devise a deal.

• Informatization Policy
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• v.24 no.2
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• pp.20-42
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• 2017

In this paper, we focus on classification of security threats and definitions of security requirements for Internet banking service. Threats are classified based on the past and potential incidents, based upon which we will be able to propose security requirements. In order to identify security threats, the structure of the Internet banking service is classified into three sections - the financial institutions, the network, and the user-terminal - and we defined arising threats for each section. We focused the analysis especially on the user-terminal section, which is relatively vulnerable, causing difficulties in securing stability of the service as a whole. The analyzed security threats are expected to serve the foundation for safe configuration of various Internet banking services.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.8 no.6
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• pp.2087-2103
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• 2014

What is an ideal authentication method for smartphone banking services? And what are the critical elements to be considered when designing it? To provide valuable insight for these questions, this study investigates various authentication requirements to be considered in smartphone banking service with the aspect of security, convenience and cost. By applying Analytic Network Process (ANP), this study first analyzes priorities among the requirements and then draws an ideal authentication method for smartphone banking service. Moreover, a sensitivity analysis has been conducted by varying the relative importance of several requirements. The results from the judgment of 72 experts revealed that, although Korean government has obliged the use of Public Key certificate, OPT and biometric alternatives may prove to be more appropriate for the smartphone banking service. These results will contribute to the provision of more secured and convenient smartphone banking services.

• East Asian Journal of Business Economics (EAJBE)
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• v.9 no.4
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• pp.113-129
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• 2021

Purpose -This study was based on the TAM and the trust of Bangladeshi in social impact, privacy and security, compatibility, perceived-ease of use, and perceived-usefulness. The purpose of this study is to investigate how these variables affect the acceptance of online banking. Research design, data, and methodology - Internet survey was conducted for individuals who had experience in using the online banking service, and those who have no experience in online banking were excluded from the analysis. The questionnaire was distributed to Bangladesh respectively, and data were collected. Result - Trust is the variable that has the greatest influence on the adaption of online banking service. Perceived-usefulness was found to have a important effect on individuals' behavioral-intention towards the adopting of online Banking services in Bangladesh. It was also found that compatibility, privacy and security were important predictors. Conclusion - The TAM model, which explains individual behavioral intentions toward adopting online banking services in Bangladesh, is sufficiently applicable. Perceived ease of use found an important predictor of trust. Evidently, the current conclusions provide empirical evidence that customers would be more willing to adopt online banking services if they find it useful and reliable. Another very important constructive correlation between trust and perceived-usefulness, suggesting that consumers who realize that online banking is safe and useful.