• 제목/요약/키워드: Internal Relationship

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The Effect of Internal Control on Employee Performance of Small and Medium-Sized Enterprises in Jordan: The Role of Accounting Information System

  • ALAWAQLEH, Qasim Ahmad
    • The Journal of Asian Finance, Economics and Business
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    • 제8권3호
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    • pp.855-863
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    • 2021
  • This study explores the role of the Accounting Information System (AIS) in mediating the relationship between internal control and the performance of employees. This study examines whether internal control would influence the performance of employees and whether the AIS would impact the performance of employees in Jordan's industrial small and medium-sized enterprises (SMEs). Internal control is expected to impact employee performance. The survey questionnaire was used to gather data. A random sampling approach was used to survey the respondents. A total of 270 questionnaires were distributed; only 203, with a 75% response rate, were available. The data was analyzed using AMOS and SPSS. The result from the analyses provides support for the hypothesis that AIS mediates the relationship between internal control and the performance of the employee. Specifically, this study found evidence that internal control yielded a strong positive relationship with employee performance and a positive relationship with AIS. The study also found that AIS had a positive relationship with the performance of the employee. In brief, internal control has major effects on employee performance. Also, the AIS mediates the relationship between internal control and the performance of the employee. The result of this research found that in the relationship between internal control and employee performance, AIS plays an important role.

의류전문 점포에서 내부마케팅과 내부고객관계관리가 종업원들의 변화에 대한 태도에 미치는 영향 (The Effects of Apparel Stores' Internal Marketing and Internal Customer Relationship Management on Employees' Attitude toward Change)

  • 노영;박재옥;이규혜
    • 한국의류학회지
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    • 제31권3호
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    • pp.387-397
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    • 2007
  • Due to the recent trend of relationship marketing and characteristics of the apparel retail industry that relys heavily on employees' performance, internal marketing toward the employees gives a critical influence on firms' overall performance. This study is aiming at the factors of internal marketing and relationship management that enhance positive attitude toward change. A survey questionnaire was developed and about two hundreds department store sales staffs working for apparel brands participated in the empirical study. Factor analysis ensured the existence of five aspects of internal marketing: educational training, internal communication, power endorsement, management capability and incentive system. Results indicated that age, marital status, years of employment, position rank, and salary types of salespersons had significant influence on internal marketing factors. Incentive system had significant influence on internal customer relationship management. Internal customer relationship management had significant impact on employees' attitude toward change. Educational training had significant influence on employees' perceived importance of change. Educational training, power endorsement and incentive system affected employees' perceived outcome of change.

임부의 내적 작동모델에 따른 산전애착과 친모와의 관계 및 배우자와의 관계 (The Relationship Among Mother-Daughter Relationship, Husband-Wife Relationship and Prenatal Attachment according to Pregnant Women's Internal Working Model)

  • 정영숙
    • 여성건강간호학회지
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    • 제10권3호
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    • pp.210-217
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    • 2004
  • Purpose: The purpose of this study was to identify the relationship among mother-daughter relationship, husband-wife relationship, and prenatal attachment according to pregnant women's internal working model. Method: A convenience sample of 68 pregnant women was recruited from two OBGYN hospitals in M city. Data collection was conducted through the use of an Adult Attachment Interview and questionnaires. This study used a descriptive correlational design and the period of investigation was from July 3-20, 2002. 41 of the 68 women were in a secure pregnant women's internal working model and 27 of the 68 in insecure ones. The data were analyzed by Chi-square test, t-test, and Pearson Correlation Coefficient. Result: The results of this study were as follows: Mean score of the prenatal attachment of the secure pregnant women and mean score of the mother-daughter relationship of the secure pregnant women was significantly higher than that of insecure ones. 3) Prenatal attachment was negatively and significantly related to mother-daughter attachment and husbandwife attachment in the secure pregnant women's internal working model. However it was not significantly relationship in insecure pregnant women's internal working model. Conclusion: It is found in this study that there is an intergenerational attachment relationship during pregnancy. Further findings support the development of creative strategies to enhance positive attachment relationships for pregnant women. It is recommended to develop nursing education of attachment for the insecure pregnant women's internal working model.

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Effects of CRM Success Factors on Job & Customer Performance in Banking Sectors: Focused on the Mediating Effect of Internal Member Satisfaction

  • Byun, Yoon-Sang;Park, Cheong-Yeul
    • 유통과학연구
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    • 제15권1호
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    • pp.57-70
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    • 2017
  • Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

중소기업에서의 내부마케팅과 구성원들의 점진적 혁신의 관계에 대한 연구 (The relationship between internal marketing and incremental innovation in small business)

  • 안관영
    • 대한안전경영과학회지
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    • 제13권4호
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    • pp.171-177
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    • 2011
  • This paper reviewed the relationship between internal marketing and incremental innovation, and the moderating effect of firm size. The results of hierarchical multiple regression analysis, based on the responses from 322 employees in small business, showed that almost internal marketing factors effects positively on incremental innovation. All internal marketing factors(CEO support, compensation system, education & training, internal communication, authority delegation) appeared to be related positively with process innovation and service innovation. And all other factors(compensation system, education & training, internal communication, authority delegation) except CEO support showed to have positive relationship with operation innovation. In the moderating effects, internal communication effects more positively on incremental innovation in large firm-size than in small firm-size. But delegation effects more positively on incremental innovation in small firm-size than in large firm-size.

A Study on the Relationship between Temperament and Mathematics Academic Achievement

  • Li, Mingzhen;Pang, Kun
    • 한국수학교육학회지시리즈D:수학교육연구
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    • 제11권3호
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    • pp.197-207
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    • 2007
  • Based on a survey on 1620 students in primary school and secondary school., by adopting Eysenck Personality Questionnaire (EPQ), we got the following findings : 1. There is close relationship between emotionality characteristics of temperament and mathematics academic achievement of the subjects at Grade 5 (Primary 5), Grade 8 (Junior Secondary 2), and Grade 10 (Senior Secondary 2). Also there is close relationship between internal-external directivity characteristics of temperament and mathematics academic achievement at Grade 5 and Grade 8. While there is not close relationship between internal-external directivity characteristics of temperament and mathematics academic achievement at Grade 10; 2. There is close relationship between temperament types and mathematics academic achievement of the subjects from the three grades. Superior temperament, which benefit learning mathematics, are sanguine, sanguine-phlegmatic and phlegmatic; While inferior temperament types, which don't benefit learning mathematics, are choleric, melancholic and choleric-melancholic. With the rising of grade, temperament types of benefiting learning mathematics converts from external directivity emotion balance to balance of internal-external directivity emotion stability. While temperament of no benefiting learning mathematics converts from internal directivity emotion balance to balance of internal-external directivity emotion instability; 3. In mathematics education, students' temperament difference, which affects learning mathematics, should be recognized. Mathematics teachers should find out the best teaching ways, forms and methods which are suitable for student's temperament type, so that the students with different temperament types can gain better mathematics academic achievement.

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호텔종사자의 내부마케팅과 고객만족의 관계에서 서비스품질의 매개효과 (The mediating effect of service quality between internal marketing and customer satisfaction)

  • 안관영
    • 대한안전경영과학회지
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    • 제9권6호
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    • pp.97-103
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    • 2007
  • This paper reviewed the relationship among internal marketing, service quality and customer satisfaction, and the mediating effect of service quality. Based on the responses from 163 hotel employees and 489 customers who encountered them, the results of hierarchical regressional analysis showed that all internal marketing factors have positive relationships with service quality, and service quality has positive relationship with customer satisfaction. Also, service quality has mediating effect between four internal marketing factors(education, compensation, delegation of authority, and internal communication) and customer satisfaction.

중학생들이 지각하는 가족응집력이 정서·행동문제에 미치는 영향: 교사, 교우 관계를 매개변인으로 (The Effects of Family Cohesion Perceived by Middle School Students on Emotional and Behavioral Problems: by the Mediater Variable with Teachers and Relationship with Peers)

  • 이경호
    • 디지털융복합연구
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    • 제17권12호
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    • pp.575-582
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    • 2019
  • 본 연구는 중학교 1, 2, 3학년 375명을 대상으로 가족응집력이 중학생들의 정서, 행동문제(내재화문제, 외현화문제)에 미치는 인과관계를 규명하고자 하는데 목적이 있다. 또한 청소년기인 중학생의 사회적 관계가 교사 및 교우로 확대되고 또한 중요해지는 발달단계임을 고려하여 교사관계와 교우관계의 매개효과를 확인하고자 한다. 본 연구 결과는 다음과 같다. 가족응집력은 중학생들의 내재화문제, 외현화문제에 모두 직접효과가 있는 것으로 나타났다. 또한 교사관계도 내재화문제, 외현화문제에 직접효과가 있는 것으로 나타났다. 하지만 교우관계는 내재화문제에는 직접효과가 있으나, 외현화문제에 통계적으로 유의하지 않은 결과를 나타내고 있다.

The Influence of customer orientation on the Social Welfare Hall workers of internal marketing

  • Cho, Woo-Hong
    • 한국컴퓨터정보학회논문지
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    • 제21권2호
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    • pp.131-136
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    • 2016
  • This study aims to present suggestions on the causes and effects between internal marketing and customer-oriented trends of social welfare halls based on the issue that internal marketing should be activated based on previous studies on the relationship between internal marketing and customer-oriented trends. For this purpose, as a result of analysing the research hypothesis through a questionnaire, this study has meaning in that it supported the results of previous studies on internal marketing and customer-oriented trends as theoretical suggestions and analysed the relationship between internal marketing and customer-oriented trends. It was politically suggested and emphasized that internal marketing is needed in social welfare halls and to encourage social welfare workers to be customer-oriented, components of internal marketing should be established in an organic and systematic manner.

급성기 중풍환자의 사상체질과 중풍 경고증상, 전조증상과의 상관성 연구 (Relationship between Warning Signs and Sasang Constitution(SC) in Early Stroke Patients)

  • 최인영;김용형;최동준;한창호;이원철;전찬용;조기호;최선미
    • 대한한방내과학회지
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    • 제28권4호
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    • pp.733-740
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    • 2007
  • Objective : This study investigated the relationship between warning signs and Sasang constitution (SC) in acute stroke patients. Methods : From October in 2005 to March in 2007, 629 acute stroke patients were studied. Patients were hospitalized within 14 days after the onset ofstroke at one of 3 oriental medical hospitals in Seoul and Kyong-gi province. We assessed the type of SC of acute stroke patients by Questionnaire for Sasang Constitution Classification II (QSCC II). We investigated warning signs (motor weakness, blindness, dysarthria, sensory disturbance, finger dullness, facial & eyelid spasm, neck stiffness), general characteristics, etc. Results : This study showed a higher proportion of Tae-eum & So-eum experience upper extremity sensory disturbance but So-yangexperience lower extremity sensory disturbance. Smoker So-eumexperience 1st & 2nd finger dullness more than non-smoker So-eum. So-eum women experience motor weakness more than So-eum men. Conclusion : Besides these results, we could observe almost no relationship between warning signs and Sasang constitution (SC) in acute stroke patients. More data from prospective cohort studies will help people better understand the relationship between warning signs and Sasang constitution (SC) in acute stroke patients.

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