• Title/Summary/Keyword: Integrated Approach

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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of 'H' company - (Kano-SERVQUAL 통합 접근법을 이용한 자동차 서비스 품질에 대한 고객인식 연구 - H사(社)의 자동차 서비스를 중심으로 -)

  • Kim, Hakgyun;Song, Haegeun;Park, Young T.
    • Journal of Korean Society for Quality Management
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    • v.44 no.4
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    • pp.965-981
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    • 2016
  • Purpose: This study aims to propose Kano-SERVQUAL integrated approach as an effective tool for evaluating auto service quality attributes to enhance the use of SERVQUAL. Methods: The Kano-SERVQUAL survey was conducted to evaluate customer perception for 28 auto service quality attributes which were obtained from auto service expert in 'H' company. The correlation analysis of SI(Satisfaction Index), DI(Dissatisfaction Index) and expectation values are conducted in this study. Results: The 28 auto service quality attributes are classified into attractive attributes and one-dimensional attributes. The results of this study show that the correlations between the customers' expectation values and DI is strongly positive correlation with 1% significance level, expectation values and SI is negative correlation with 10% significance level. Conclusion: The results show that the purposed Kano-SERVQUAL integrated approach provides a deeper understanding of service quality attributes in that it distinguishes the customers' expectation values between highly expected attributes(e.g. must-be attribute) and less expected attributes(e.g. attractive attribute).

An Approach for the Integrated Performance Analysis of a Small Turbofan engine with Variable Inlet Guide and Variable Stator Vane (가변 안내익 및 정익을 가지는 소형 터보팬 엔진의 성능예측을 위한 통합 해석법 연구)

  • Kim, Sang-Jo;Kim, Dong-Hyun;Son, Chang-Min;Kim, Kui-Soon;Kim, You-Il;Min, Seong-Ki
    • Journal of the Korean Society of Propulsion Engineers
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    • v.16 no.4
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    • pp.23-32
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    • 2012
  • The present study is aimed to develop an integrated performance analysis approach for the application of a compressor with variable inlet guide vane (VIGV) and vairable stator vane (VSV) in a small turbofan engine. For the integrated analysis approach, an engine performance analysis program, NPSS and a computer program used for predicting of axial flow compressor performance based on stage stacking method, STGSTK were linked with an optimisation package, Isight. This enables off-design performance analysis for the turbofan engine with VIGV and VSV hence provides the capability to predict stable operation condition of the engine with acceptable surge margin.

Development of a multi criteria decision analysis framework for the assessment of integrated waste management options for irradiated graphite

  • Abrahamsen-Mills, Liam;Wareing, Alan;Fowler, Linda;Jarvis, Richard;Norris, Simon;Banford, Anthony
    • Nuclear Engineering and Technology
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    • v.53 no.4
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    • pp.1224-1235
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    • 2021
  • An integrated waste management approach for irradiated graphite was developed during the European Commission project 'Treatment and Disposal of Irradiated Graphite and other Carbonaceous Waste'. This included the identification of potential options for the management of irradiated graphite, taking account of storage, retrieval, treatment and disposal methods. This paper describes how these options can be assessed using multi-criteria decision analysis (MCDA) for a case study relating to a generic power reactor. Criteria have been defined to account for safety, environmental, economic and socio-political factors, including radiological impact, resource usage, economic costs and risks. The impact of each option against each criterion has been assessed using data from the project and the wider literature. A linear additive approach has been used to convert the calculated impacts to scores. To account for the relative importance of the criteria, example weightings were allocated. This application has shown that MCDA approaches can be used to support complex decisions regarding irradiated graphite management, accounting for a wide range of criteria. Use of this approach by individual countries or organisations will need to account for the specific options, scores, weightings and constraints that apply, based on their national strategies, regulatory requirements and public acceptability.

INTEGRATED LIFE-CYCLE COST ANALYSIS CONSIDERING ENVIRONMENTAL COSTS: A HIGHWAY PROJECT CASE

  • Woo-Sik Jang;Heedae Park;Sungmin Kim;Seung Heon Han;Jong Seo Jeon
    • International conference on construction engineering and project management
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    • 2011.02a
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    • pp.273-279
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    • 2011
  • Concerns over the environment have spawned a number of research studies in the construction industry, as the construction of built environments and large infrastructures involves diverse environmental impacts and loads of hazardous emissions. Many researchers have attempted to quantify these environmental loads, including greenhouse gases, carbon dioxide, nitrogen dioxide, and sulfur dioxide, to name a few. However, little research has been conducted regarding integrating the life-cycle assessment (LCA) of environmental loads with the current life-cycle cost analysis (LCCA) approach. This study aims to estimate the environmental loads as a monetary value using the European Climate Exchange (ECX) rate and, then, to integrate those impacts with the pure construction cost. Toward this end, this study suggests an integrated approach that takes into account the environmental effect on the evaluation of the life-cycle cost (LCC). The bill of quantity (BOQ) data of a real highway project are collected and analyzed for this purpose. As a result, considering the environmental loads in the pavement process, the total LCC increased 16% from the traditional LCC cost. This study suggests an integrated approach that will account the environmental effect on the LCC. Additionally, this study is expected to contribute to better decision-making, from the perspective of more sustainable development, for government as well as for contractors.

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The Development of an Integrated Suicide.Violence Prevention Program for Adolescents (청소년을 위한 통합적 자살.폭력 예방 프로그램의 개발)

  • Park, Hyun-Sook
    • Journal of Korean Academy of Nursing
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    • v.38 no.4
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    • pp.513-521
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    • 2008
  • Purpose: The purpose of this study was to develop an integrated suicide violence prevention program for adolescents. Another purpose was to evaluate the effects of the integrated suicide violence prevention program on self-esteem, parent-child communication, aggression, and suicidal ideation in adolescents. Methods: The study employed a quasi -experimental design. Participants for the study were high school students, 24 in the experimental group and 25 in the control group. Data was analyzed by using the SPSS/WIN. 11.5 program with $X^2$ test, t-test, and 2-way ANOVA. Results: Participants in the integrated suicide violence prevention program reported increased self-esteem scores, which was significantly different from those in the control group. Participants in the integrated suicide violence prevention program reported decreased aggression and suicidal ideation scores, which was significantly different from those in the control group. Conclusion: The integrated suicide violence prevention program was effective in improving self-esteem and decreasing aggression and suicidal ideation for adolescents. Therefore, this approach is recommended as the integrated suicide violence prevention strategy for adolescents.

Development and effect analysis of an integrated teaching model of mathematics and ethics for social justice (사회정의를 위한 수학과 도덕의 통합교수모델 개발 및 효과분석)

  • Lee, Yejin;Park, Mango
    • The Mathematical Education
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    • v.59 no.4
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    • pp.313-329
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    • 2020
  • The purpose of this study was to develop an integrated teaching model that integrates mathematics and ethics with social justice theme centric approach. To solve the research problems, the investigator conducted literature studies on the 2015 revised mathematics curriculum, 2015 revised mathematics 3rd to 6th grade textbooks, and the 2015 revised ethics curriculum.. Based on the results of analysis, the mathematics and ethics integrated model for social justice was devised by using the three axes of mathematics subject, ethics subject, and social justice. The integrated class of mathematics and ethics for social justice consists of the steps of problem recognition (ME 1), analysis (ME 2), discussion (ME 3), inquiry and practice (ME 4), and it can be implemented in a total of 27 ways. In order to confirm the effectiveness of the integrated model, two classes of sixth grade were selected as experimental and comparative classes. As a result of the study, the integrated class of mathematics and ethics can be used as a tool to improve the value perception of mathematics, However, it should be conducted with full consideration of students' mathematical tendencies in advance. Also, it can improve students' social consciousness. However, practice and experience-oriented classes are effective to overcome 'reserved agency' problem. Finally, it can improve students' perception of integrated classes and their creative thinking and critical thinking skills.

Privacy-Preserving Cloud Data Security: Integrating the Novel Opacus Encryption and Blockchain Key Management

  • S. Poorani;R. Anitha
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.17 no.11
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    • pp.3182-3203
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    • 2023
  • With the growing adoption of cloud-based technologies, maintaining the privacy and security of cloud data has become a pressing issue. Privacy-preserving encryption schemes are a promising approach for achieving cloud data security, but they require careful design and implementation to be effective. The integrated approach to cloud data security that we suggest in this work uses CogniGate: the orchestrated permissions protocol, index trees, blockchain key management, and unique Opacus encryption. Opacus encryption is a novel homomorphic encryption scheme that enables computation on encrypted data, making it a powerful tool for cloud data security. CogniGate Protocol enables more flexibility and control over access to cloud data by allowing for fine-grained limitations on access depending on user parameters. Index trees provide an efficient data structure for storing and retrieving encrypted data, while blockchain key management ensures the secure and decentralized storage of encryption keys. Performance evaluation focuses on key aspects, including computation cost for the data owner, computation cost for data sharers, the average time cost of index construction, query consumption for data providers, and time cost in key generation. The results highlight that the integrated approach safeguards cloud data while preserving privacy, maintaining usability, and demonstrating high performance. In addition, we explore the role of differential privacy in our integrated approach, showing how it can be used to further enhance privacy protection without compromising performance. We also discuss the key management challenges associated with our approach and propose a novel blockchain-based key management system that leverages smart contracts and consensus mechanisms to ensure the secure and decentralized storage of encryption keys.

On the Fuzzy Approach to Integrated Evaluation of Complex Systems (퍼지 평가의 통합특성에 관하여)

  • 이철영;임봉택
    • Journal of Korean Port Research
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    • v.13 no.1
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    • pp.79-86
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    • 1999
  • This paper deals with the evaluation problem of complex systems by introducing a fuzzy approach. The authors are functionally supposing a hierarchical structure model of a complex system and give light on the following problems. First for the purpose of clarifying the characteristics of measures the property and differences between two method such as linear and fuzzy viewpoint are discussed through two level-down evaluation process. Second the integrated evaluation process which keeps reversibility between hierarchical levels is discussed and obtained some necessary conditions for reversibility of fuzzy evaluation. From these results it is expected that the fuzzy approach overcomes partly the limitation of reductionism at the hierarchical evaluation of complex systems.

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Multi-facetted Approach to Mathematical Model Representation and Management (수리 모형의 표현과 관리를 위한 다면적 접근법)

  • 김종우;김형도;박성주
    • Journal of the Korean Operations Research and Management Science Society
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    • v.23 no.2
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    • pp.157-185
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    • 1998
  • One of the essential issues in model systems is how to represent and manipulate mathematical modeling knowledge. As the bases of integrated modeling environments, current modeling frameworks have limitations: lack of facility to coordinate different users perpectives and lack of mechanism to reuse modeling knowledge. In this paper, multi-facetted modeling approach is proposed as a basis for the development of integrated modeling environment which provides facilities for (1) independent management of modeling knowledge from individual models; (2) object-oriented conceptual blackboard concept; (3) multi-facetted modeling; and (4) declarative representation of mathematical knowledge. The proposed multi-facetted approach is illustrated using multicommodity transportation models.

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A Study on the Integrated Implementation of Quality Certification Systems and Six Sigma (품질인증시스템과 6시그마의 통합적 추진에 관한 연구)

  • 김진규
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.23 no.57
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    • pp.63-76
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    • 2000
  • In today's competitive, market-driven world, a company's survival rests in its ability to provide quality performance products accompanied by total customer satisfaction. To satisfy the needs of customers, companies strive for defect free performances. This requires companies establish an integrated quality management system based on ISO 9000, ISO 14000, QS-9000, AS-9000, TL-9000, 100 PPM, and six sigma. This paper suggests that how to integrate implementation of quality certification systems and six sigma is an important approach in the continuous quality improvement, and six sigma efforts have become one of the key success approach. Through the various survey of total quality management system approach, it is intended to provide a chance to benchmark or give a cue on how to conduct the quality management innovation.

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