• 제목/요약/키워드: Integrated Approach

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Kano-SERVQUAL 통합 접근법을 이용한 자동차 서비스 품질에 대한 고객인식 연구 - H사(社)의 자동차 서비스를 중심으로 - (Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of 'H' company -)

  • 김학균;송해근;박영택
    • 품질경영학회지
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    • 제44권4호
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    • pp.965-981
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    • 2016
  • Purpose: This study aims to propose Kano-SERVQUAL integrated approach as an effective tool for evaluating auto service quality attributes to enhance the use of SERVQUAL. Methods: The Kano-SERVQUAL survey was conducted to evaluate customer perception for 28 auto service quality attributes which were obtained from auto service expert in 'H' company. The correlation analysis of SI(Satisfaction Index), DI(Dissatisfaction Index) and expectation values are conducted in this study. Results: The 28 auto service quality attributes are classified into attractive attributes and one-dimensional attributes. The results of this study show that the correlations between the customers' expectation values and DI is strongly positive correlation with 1% significance level, expectation values and SI is negative correlation with 10% significance level. Conclusion: The results show that the purposed Kano-SERVQUAL integrated approach provides a deeper understanding of service quality attributes in that it distinguishes the customers' expectation values between highly expected attributes(e.g. must-be attribute) and less expected attributes(e.g. attractive attribute).

가변 안내익 및 정익을 가지는 소형 터보팬 엔진의 성능예측을 위한 통합 해석법 연구 (An Approach for the Integrated Performance Analysis of a Small Turbofan engine with Variable Inlet Guide and Variable Stator Vane)

  • 김상조;김동현;손창민;김귀순;김유일;민성기
    • 한국추진공학회지
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    • 제16권4호
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    • pp.23-32
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    • 2012
  • 본 연구에서는 가변 안내익과 가변 정익을 가진 압축기가 적용된 소형 터보팬엔진의 통합성능해석법에 대한 연구를 수행하였다. 통합해석을 위해 Isight를 이용하여 엔진성능해석프로그램(NPSS)과 압축기탈 설계점 성능프로그램(STGSTK)을 연계하여 해석할 수 있는 절차 및 연계프로그램을 구축하였다. 각각의 해석프로그램은 실험데이터와 비교하여 타당성을 검증하였다. 이러한 통합 해석법을 적용한 결과 탈설계점에서 요구되는 서지마진을 가지는 가변시스템의 작동 조건을 예측할 수 있었다.

Development of a multi criteria decision analysis framework for the assessment of integrated waste management options for irradiated graphite

  • Abrahamsen-Mills, Liam;Wareing, Alan;Fowler, Linda;Jarvis, Richard;Norris, Simon;Banford, Anthony
    • Nuclear Engineering and Technology
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    • 제53권4호
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    • pp.1224-1235
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    • 2021
  • An integrated waste management approach for irradiated graphite was developed during the European Commission project 'Treatment and Disposal of Irradiated Graphite and other Carbonaceous Waste'. This included the identification of potential options for the management of irradiated graphite, taking account of storage, retrieval, treatment and disposal methods. This paper describes how these options can be assessed using multi-criteria decision analysis (MCDA) for a case study relating to a generic power reactor. Criteria have been defined to account for safety, environmental, economic and socio-political factors, including radiological impact, resource usage, economic costs and risks. The impact of each option against each criterion has been assessed using data from the project and the wider literature. A linear additive approach has been used to convert the calculated impacts to scores. To account for the relative importance of the criteria, example weightings were allocated. This application has shown that MCDA approaches can be used to support complex decisions regarding irradiated graphite management, accounting for a wide range of criteria. Use of this approach by individual countries or organisations will need to account for the specific options, scores, weightings and constraints that apply, based on their national strategies, regulatory requirements and public acceptability.

INTEGRATED LIFE-CYCLE COST ANALYSIS CONSIDERING ENVIRONMENTAL COSTS: A HIGHWAY PROJECT CASE

  • Woo-Sik Jang;Heedae Park;Sungmin Kim;Seung Heon Han;Jong Seo Jeon
    • 국제학술발표논문집
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    • The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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    • pp.273-279
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    • 2011
  • Concerns over the environment have spawned a number of research studies in the construction industry, as the construction of built environments and large infrastructures involves diverse environmental impacts and loads of hazardous emissions. Many researchers have attempted to quantify these environmental loads, including greenhouse gases, carbon dioxide, nitrogen dioxide, and sulfur dioxide, to name a few. However, little research has been conducted regarding integrating the life-cycle assessment (LCA) of environmental loads with the current life-cycle cost analysis (LCCA) approach. This study aims to estimate the environmental loads as a monetary value using the European Climate Exchange (ECX) rate and, then, to integrate those impacts with the pure construction cost. Toward this end, this study suggests an integrated approach that takes into account the environmental effect on the evaluation of the life-cycle cost (LCC). The bill of quantity (BOQ) data of a real highway project are collected and analyzed for this purpose. As a result, considering the environmental loads in the pavement process, the total LCC increased 16% from the traditional LCC cost. This study suggests an integrated approach that will account the environmental effect on the LCC. Additionally, this study is expected to contribute to better decision-making, from the perspective of more sustainable development, for government as well as for contractors.

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청소년을 위한 통합적 자살.폭력 예방 프로그램의 개발 (The Development of an Integrated Suicide.Violence Prevention Program for Adolescents)

  • 박현숙
    • 대한간호학회지
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    • 제38권4호
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    • pp.513-521
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    • 2008
  • Purpose: The purpose of this study was to develop an integrated suicide violence prevention program for adolescents. Another purpose was to evaluate the effects of the integrated suicide violence prevention program on self-esteem, parent-child communication, aggression, and suicidal ideation in adolescents. Methods: The study employed a quasi -experimental design. Participants for the study were high school students, 24 in the experimental group and 25 in the control group. Data was analyzed by using the SPSS/WIN. 11.5 program with $X^2$ test, t-test, and 2-way ANOVA. Results: Participants in the integrated suicide violence prevention program reported increased self-esteem scores, which was significantly different from those in the control group. Participants in the integrated suicide violence prevention program reported decreased aggression and suicidal ideation scores, which was significantly different from those in the control group. Conclusion: The integrated suicide violence prevention program was effective in improving self-esteem and decreasing aggression and suicidal ideation for adolescents. Therefore, this approach is recommended as the integrated suicide violence prevention strategy for adolescents.

사회정의를 위한 수학과 도덕의 통합교수모델 개발 및 효과분석 (Development and effect analysis of an integrated teaching model of mathematics and ethics for social justice)

  • 이예진;박만구
    • 한국수학교육학회지시리즈A:수학교육
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    • 제59권4호
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    • pp.313-329
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    • 2020
  • 이 연구의 목적은 사회정의 주제를 중심으로 수학과 도덕을 통합한 통합교수모델을 개발하고 통합교수모델을 적용한 수업이 학생들에게 주는 효과를 알아보는 것이다. 통합교수모델을 개발하기 위해 2015 개정 수학 교육과과 3~4학년군, 5~6학년군 수학 교과서, 2015 개정 도덕 교육과정에 대한 문헌 연구를 실시하여 수학과 도덕 교과에 사회정의 소재가 얼마나, 어떻게 반영되어 있는지를 알아보고자 하였다. 앞선 교과서 분석 결과를 바탕으로 수학과 도덕, 사회정의를 3개의 축으로 하여 융합모형 틀과 사회정의를 위한 수학과 도덕의 통합교수모델을 구안하였다. 통합교수모델의 효과를 확인하기 위하여 수학과 도덕의 통합수업이 학생들의 수학에 대한 정의적 측면과 사회적 의식, 창의적 사고력 및 비판적 사고력에 어떤 영향을 주는지 확인하였다.

Privacy-Preserving Cloud Data Security: Integrating the Novel Opacus Encryption and Blockchain Key Management

  • S. Poorani;R. Anitha
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제17권11호
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    • pp.3182-3203
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    • 2023
  • With the growing adoption of cloud-based technologies, maintaining the privacy and security of cloud data has become a pressing issue. Privacy-preserving encryption schemes are a promising approach for achieving cloud data security, but they require careful design and implementation to be effective. The integrated approach to cloud data security that we suggest in this work uses CogniGate: the orchestrated permissions protocol, index trees, blockchain key management, and unique Opacus encryption. Opacus encryption is a novel homomorphic encryption scheme that enables computation on encrypted data, making it a powerful tool for cloud data security. CogniGate Protocol enables more flexibility and control over access to cloud data by allowing for fine-grained limitations on access depending on user parameters. Index trees provide an efficient data structure for storing and retrieving encrypted data, while blockchain key management ensures the secure and decentralized storage of encryption keys. Performance evaluation focuses on key aspects, including computation cost for the data owner, computation cost for data sharers, the average time cost of index construction, query consumption for data providers, and time cost in key generation. The results highlight that the integrated approach safeguards cloud data while preserving privacy, maintaining usability, and demonstrating high performance. In addition, we explore the role of differential privacy in our integrated approach, showing how it can be used to further enhance privacy protection without compromising performance. We also discuss the key management challenges associated with our approach and propose a novel blockchain-based key management system that leverages smart contracts and consensus mechanisms to ensure the secure and decentralized storage of encryption keys.

퍼지 평가의 통합특성에 관하여 (On the Fuzzy Approach to Integrated Evaluation of Complex Systems)

  • 이철영;임봉택
    • 한국항만학회지
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    • 제13권1호
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    • pp.79-86
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    • 1999
  • This paper deals with the evaluation problem of complex systems by introducing a fuzzy approach. The authors are functionally supposing a hierarchical structure model of a complex system and give light on the following problems. First for the purpose of clarifying the characteristics of measures the property and differences between two method such as linear and fuzzy viewpoint are discussed through two level-down evaluation process. Second the integrated evaluation process which keeps reversibility between hierarchical levels is discussed and obtained some necessary conditions for reversibility of fuzzy evaluation. From these results it is expected that the fuzzy approach overcomes partly the limitation of reductionism at the hierarchical evaluation of complex systems.

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수리 모형의 표현과 관리를 위한 다면적 접근법 (Multi-facetted Approach to Mathematical Model Representation and Management)

  • 김종우;김형도;박성주
    • 한국경영과학회지
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    • 제23권2호
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    • pp.157-185
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    • 1998
  • One of the essential issues in model systems is how to represent and manipulate mathematical modeling knowledge. As the bases of integrated modeling environments, current modeling frameworks have limitations: lack of facility to coordinate different users perpectives and lack of mechanism to reuse modeling knowledge. In this paper, multi-facetted modeling approach is proposed as a basis for the development of integrated modeling environment which provides facilities for (1) independent management of modeling knowledge from individual models; (2) object-oriented conceptual blackboard concept; (3) multi-facetted modeling; and (4) declarative representation of mathematical knowledge. The proposed multi-facetted approach is illustrated using multicommodity transportation models.

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품질인증시스템과 6시그마의 통합적 추진에 관한 연구 (A Study on the Integrated Implementation of Quality Certification Systems and Six Sigma)

  • 김진규
    • 산업경영시스템학회지
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    • 제23권57호
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    • pp.63-76
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    • 2000
  • In today's competitive, market-driven world, a company's survival rests in its ability to provide quality performance products accompanied by total customer satisfaction. To satisfy the needs of customers, companies strive for defect free performances. This requires companies establish an integrated quality management system based on ISO 9000, ISO 14000, QS-9000, AS-9000, TL-9000, 100 PPM, and six sigma. This paper suggests that how to integrate implementation of quality certification systems and six sigma is an important approach in the continuous quality improvement, and six sigma efforts have become one of the key success approach. Through the various survey of total quality management system approach, it is intended to provide a chance to benchmark or give a cue on how to conduct the quality management innovation.

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