• Title/Summary/Keyword: Infrastructure service

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Optimisation of Infrastructure within the Melbourne Urban plan

  • Koorosh Gharehbaghi;Vincent Raso
    • International conference on construction engineering and project management
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    • 2011.02a
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    • pp.299-303
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    • 2011
  • Congestion is a growing concern of many global cities and the demands on Infrastructure services within a locale coupled by the rising expectations from the growing population places stress on these cities. This entails the ability to build a sustainable community that requires an understanding and recognition of Population growth, changing demographics and the ever changing urban development on both a macro and micro level. Infrastructure is an integral part of Australian economy, particularly the 'Infrastructure Assets Management' which highlights the importance towards the development of sustainable communities for Melbourne's future. Melbourne 2030 is a comprehensive representation of government's response to a wide-ranging population growth within Melbourne metropolitan and surrounding areas. Urban plan and specific Infrastructure Assets Planning needs not only to provide sufficient Infrastructure to a community, but it must also be efficient and innovative so that it produces an optimised management system. A system that incorporates engineering techniques that will be sustainable for decades to come by maintaining an acceptable level of services to its intended community in an effective manner, which also strengthens service delivery. The fundamental challenges for optimization of Infrastructure with the Melbourne urban plan is, the ability to manage and sustain maintenance of Infrastructure to provide the acceptable level of service required by the community in a most effective manner which also strengthens service delivery to contribute towards Melbourne 2030. This paper particularly investigates some of the fundamental issues within the Melbourne urban plan such as Infrastructure Asset Management, AusLink and the Australian Road Management Act 2004, which the Governments at all levels must deal with to provide an economically viable solution to the changing Infrastructure so it may suits the needs and services the strategies of a metropolis.

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Enhancing the Customer Service Process through Information Technologies and Customer Knowledge in Call Centers : The Moderating Role of Computer Self-Efficacy (콜센터에서 정보기술과 고객지식을 이용한 고객서비스 프로세스 향상 : 컴퓨터 자기효능감의 조절역할)

  • Choi, Sujeong
    • Journal of Information Technology Services
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    • v.16 no.3
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    • pp.185-203
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    • 2017
  • Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

Implementation of Cloud-Based Virtual Laboratory using SOI and CIMP on Virtual Machines

  • Ferdiansyah, Doddy;Hwang, Mintae
    • Journal of information and communication convergence engineering
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    • v.20 no.1
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    • pp.16-21
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    • 2022
  • In this research, we create a network infrastructure based on a service-oriented infrastructure (SOI) for the virtualization technology and integrate it with a cloud technology that applies the cloud integration management platform (CIMP) concept. In CIMP, the server and storage will be separated. The server will be adopted for virtualization while the storage will be used by students and teachers to store data. As long they save their data in the storage module, every time, everywhere, and on every device, they can access their data. This research will implement the design of the network infrastructure and be applied to the remote practical learning system in the laboratory. Students and teachers will ultimately adopt this network infrastructure for remote practice using their respective devices without physically meeting in the laboratory. In the future, if the implementation phase is successful, then in addition to laboratory environments, it can be implemented in all learning activities at our campus.

A STUDY OF DISTRIBUTED DENIAL OF SERVICE ATTACK ON GOVERNMENT INFRASTRUCTURE

  • Kim, Suk-Jin;Jeong, Gisung
    • International Journal of Internet, Broadcasting and Communication
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    • v.8 no.2
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    • pp.55-65
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    • 2016
  • Distributed Denial of service attack is one of the major threats nowadays especially to the government infrastructure that give huge impact to the reputation and interrupt the services and resource. Our survey start with brief introduction about DDoS attacks, we illustrate the trends and incident happened at government from various countries. We then provide an extensive literature review on the existing research about implication, types of attacks and initiative to defence against the DDoS attacks. Our discussion aims to identify the trends in DDoS attacks, in depth impact of DDoS attacks to government infrastructure, classification of attacks and techniques against the attacks. And we will use for a fire fight safety and management.

An Assessment of Infrastructure Investment Policies in Korea (사회간접자본 정책의 성과와 문제)

  • 손재영
    • Journal of the Korean Regional Science Association
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    • v.10 no.1
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    • pp.105-125
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    • 1994
  • This paper reviews the achievements of the infrastructure investment policies since around 1990 and identifies policy area in which further efforts should be made. Traditional definition of social overhead capital has implied that the government should be the main, if not sole, supplier of the service. However, many sectors or sub-sectors of infrastructure investment and service allow room for private sector involvement. Expanding the role of the private sector will supplement the resources of the public sector, but more importantly, introduce competition in infrastructure provision. Competition will enhance the efficiency even a particular service remains in the hand public supplier. Private sector involvement, however, raises special problems in Koran context. They are the concentration of the Capital region and regional imbalance; excessive economic powers of large business conglomerator, so-called land problems. We examine each problems in detail and suggests possible solutions.

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Development of Diagnosis System about Services and Infrastructure for Rural Welfare and Culture (농촌 복지·문화 서비스 및 인프라 진단체계 개발)

  • Kim, Soo-Jin;Bae, Seung-Jong;Kim, Dae-Sik;Im, Sang-Bong
    • Journal of Korean Society of Rural Planning
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    • v.25 no.1
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    • pp.51-65
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    • 2019
  • This study developed diagnostic system to understand the level of welfare cultural service and infrastructure in rural areas. The applicability was reviewed through the Delphi survey and the sample survey of 60 villages. The diagnostic indicators consist of three areas: the demand area, supply area, and delivery area. The demand area consists of 8 indicators, 25 indicators for welfare services and infrastructure (healthcare, social welfare) and 32 indicators for cultural services and infrastructure (culture, education, leisure sports). The service delivery area was divided into service supply area access and traffic accessibility (public transport use status and rural transport model status) by each indicator. A diagnostic system was applied to 60 villages. Services and infrastructure for rural welfare and culture were supplied more in the Si area than Gun area. The delivery area was easier to access the Gun area than Si area. In the case of traffic access, public transportation was more frequently used in the Si area than Gun area, and the rural transportation model was found to have a relatively large amount in the Gun area compared to Si area. The diagnosis system about services and infrastructure for rural welfare and culture will provide information necessary for establishment and decision making of regional development policy taking into account characteristics of rural areas in the future.

LED Illumination Infrastructure for Ubiquitous Society based on the Visible Light Communication (가시광통신 기반 u-Society 구현을 위한 LED 조명 인프라)

  • Jeon, Jeong-U
    • 한국정보통신설비학회:학술대회논문집
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    • 2008.08a
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    • pp.273-276
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    • 2008
  • This article describes a LED illumination infrastructure for ubiquitous society based on the Visible Light Communication technology. The VLC is one of the advanced communication system using "Visible Light". The VLC system has a lot of advantageous features and can be used in various places for the next future generation. So, we analyzed ubiquitous service model based on the VLC system and some applications. And we renewed discussion about LED illumination infrastructure for u-Society.

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A Study on the Performance Evaluation of C-ARS(Cooperative Automated Roadway System) in Infrastructure to Vehicle (I2V) Communication Based Service Scenario (인프라-차량(I2V) 통신 기반 서비스 시나리오에 따른 자율협력주행 도로시스템 성능평가 방안 연구)

  • Bae, Myoung Hwan;Kwon, Oh Yong;Kim, Jung Min;Jeong, Hong Jong
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.17 no.4
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    • pp.112-123
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    • 2018
  • The C-ARS(Cooperative Automated Roadway System) refers to a road infrastructure system that links automated vehicles with road infrastructure and communicates with each other via V2X communication to support automated vehicles. The purpose of this study is to suggest a performance evaluation method of C-ARS service. This study exemplifies the 'Work zone information service' among I2V service that provide information to automated vehicles in road infrastructure. First, we define the requirements and service scope needed to check the use case analysis and service performance of the service, and propose an evaluation system for performance evaluation of these services. In addition, the evaluation system was used to verify the feasibility of evaluation through the field test of 'Work zone information service'.

A Study on the Basic Requirements and Operation Plan of E-trade Platform (전자무역 플랫폼의 기본요건과 운영방안에 관한 연구)

  • Lee, Sang-Jin
    • International Commerce and Information Review
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    • v.6 no.2
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    • pp.107-127
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    • 2004
  • The rapid development of internet information technology has increased interest in e-Trade these days, but it is not activated greatly up to now. In order to promote e-Trade, it is essential to construct cooperative process such as connecting systems among trade related parties. Building e-Trade platform which is based on the infrastructure of the past trade automatic system is key point of promoting e-Trade. To do this, a study on the basic concept and specific components of e-Trade platform is needed absolutely. At this point of view, after this paper has examined domestic and foreign studies on the fundamental technologies about electronic commerce, it drew several key technologies that could be applied to e-Trade considering the current IT trend. Then it evaluates these technologies according to Technology Reference Model(TRM) of the National Computerization Agency. This will help us to show the operation strategy as well as the concept of future e-Trade platform and its composition. On the basis of the theoretical background, this paper classified NCA's technology model into 6 fields, which are application. data, platform, communication, security and management. Considering the key technologies, e-Trade platform has to be mutually connected and accept international standards such as XML. In the aspect of business side, trade relative agencies' business process as well as trading company's process has to be considered. Therefore, e-Trade platform can be classified into 3 parts which are service, infrastructure and connection. Infrastructure part is compared of circulating and managing system of electronic document, interface and service framework. Connecting service (application service) and additional service (application service) consist of service part. Connecting part is a linking mutual parts and can be divided into B2B service and B20 service. The organization operating this e-trade platform must have few responsibilities and requirements. It needs to positively accept existing infrastructure of trade automatic system and improving the system to complete e-trade platform. It also have to continuously develop new services and possess ability to operate the system for providing proper services to demanders. As a result, private sector that can play a role as TTP(Third Trust Party) is adequate for operating the system. In this case, revising law is necessary to support the responsibility and requirement of private sector.

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Proposing m-Government Service Architecture Design Using Enterprise Architecture in Mongolia

  • Erdenebold, Tumennast
    • Journal of Information Technology and Architecture
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    • v.11 no.3
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    • pp.261-270
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    • 2014
  • The utilization of the Mobile Government system is having more than a few challenges including complexity of different mobile technologies, determining interoperability among existing systems and infrastructures, and establishing services with secured networks. To get over those challenges, integrated standard, innovative and comprehensive system architecture is required by the M-Government. Hence this study proposed reference EA framework for M-Government system in order to avoid unnecessary duplication of infrastructure deployment and integrate services among different government instructions. The study based on literature review, and current infrastructure and mobile network situation for delivering Government services of Mongolia. The study recommends innovative m-Government system framework used EA, and scope covered mobile service delivery area centered on G4C and C2G perspectives. The Federal Enterprise Architecture Framework has used in this research, and the proposed system service architecture defines the interoperable standards, infrastructure components, applications, and technologies for government institutions in Mongolia to aid interactions necessity among them to provide m-Service.