• Journal of the Korean Data and Information Science Society
• /
• 제19권2호
• /
• pp.597-608
• /
• 2008

Marketing has been used the power of data and information technology in the pursuit of personal marketing of products and service to customers, based on their preferences and needs. We analyzed the performance of twenty six combined(RFM and Confidence) response modeling methods that were proposed by Zahavi and Levin(l997) and Sho, et al.(1999). As a result, we were able to increase about 3.5%p. forecasting accuracy of customers response through combination with confidence(C) that is able to consider characteristics of product than using the single RFM model that is practically the most widely used.

• 한국비블리아학회지
• /
• 제22권1호
• /
• pp.193-210
• /
• 2011

현대 마케팅의 특징은 소비자지향성에 있다. 일반기업이 소비자만족을 목표로 모든 경영활동을 통합하듯이 도서관경영에서도 이용자만족을 목표로 모든 도서관업무를 계획하고 조직하고 지휘하고 통제하는 경영마인드가 필요하다. 본 논문에서는 마케팅지향적 경영철학의 실행을 위하여 소비자의사결정과정모델을 이용하여 도서관 이용자의 행동을 깊이 있게 이해하고 그 결과를 도서관 마케팅전략 수립에 활용하는 방안을 연구하였다.

• 한국정보통신학회:학술대회논문집
• /
• 한국정보통신학회 2015년도 추계학술대회
• /
• pp.603-606
• /
• 2015

The post-production of smart farming defines the stage that the final products are delivered from producer to consumers via market on ICT network. It deals with the process of product packaging and distribution from producer to consumer with marketing strategy. This focus on reference model for post-production service including specialization, centralization of product delivery, and just-in-time delivery, and marketing system on the network. It defines a significant function component on post-production stage. The producer plays a significant role in economy being one of the main contributors to the many customers. This articles suggest the effective product distribution service which requires delivering the right product, in the right quantity, in the right condition, to the right place, at the right time, for the right cost, and encompassing global marketing based on ICT network, will be provided[1].

• 한국IT서비스학회:학술대회논문집
• /
• 한국IT서비스학회 2008년도 추계학술대회
• /
• pp.112-115
• /
• 2008

CRM is one of fields that come into the spotlight in academic circles. A Marked changes of business environment makes it get a various information about competitive products unlike in the past and makes it understand the customer needs. Also, Market boundary become to be uncleared. Insurance industry is lied in the age of limitless competition due to uncleared market boundary. Channels for getting customer information and understandings become to be various. In this study, we collect the customer information using various channel and we analyze out a primary factor. Using this results, we present the method that cluster target customers. It is the object of this paper that analyze out the effects when we execute the One-to-One-Marketing using clustered target customer based customer pattern.

• Asia Marketing Journal
• /
• 제15권2호
• /
• pp.1-27
• /
• 2013

The main goal of this study is to examine the competition intensity in the Korean bakery franchise industry and to identify the core competencies of the industry's leading company, Paris Baguette. The frameworks of PEST analysis, Cross Impact analysis, a Five Forces Model, a Value Chain, and VRIO analysis. PEST and Cross Impact analysis were employed to investigate the industry's external environment, and the results indicated that 'increased attention on corporate's Creating Shared Value (CSV) activities' is the most influential factor among others. The analysis using the Five Forces Model found industry rivalry and substitutes were the greatest threats. Finally, the results of Value Chain and VRIO analysis identified four core competencies of Paris Baguette: its CEO's craftsmanship, e-procurement system, quality of dormant dough, and hub system. Multiple managerial implications are suggested for practitioners in the marketing area, especially in the saturated market environment.

• 마케팅과학연구
• /
• 제6권
• /
• pp.167-184
• /
• 2000

Previous models of consumer post-purchase evaluation behavior have treated customer satisfaction as a transaction-specific construct. In the present paper, a conceptual framework that describes customer satisfaction measurement as a process is developed. The framework explains customer satisfaction as a dynamic process encompassing five stages-search, interaction, experience, service, and longevity. It is proposed that organizations should develop information systems to measure customer satisfaction during all five of the stages and disseminate such information throughout the organization as part of their Total Quality Management efforts.

• 통상정보연구
• /
• 제10권1호
• /
• pp.73-95
• /
• 2008

The most important instrument to declare oneself publicly in cyberspace is to use a homepage or website. Nowadays most of Korean as well as overseas art museums have their own websites, through which they provide consumers with essential information and strive to declare themselves publicly in cyberspace. A homepage is composed of various components and the most crucial component is the interface. The objective of this paper is to present a proposal to help get a program for efficient website management and consumer satisfaction.

• Journal of the Korean Data and Information Science Society
• /
• 제15권1호
• /
• pp.141-172
• /
• 2004

This paper studied the theory and methodology of CRM for insurance business and perform empirical analysis to verify causes of success. It considered five factors as variables to explain success of CRM which are (1) Integration through the partnership among organization and members. (2) Utilization of customers' information. (3) Strategy through marketing channel and interaction with customers. (4) Investment and IT infrastructure to construct CRM system. (5) Interaction among organizations for CRM. The success is defined as four terms; effectiveness of organization, curtailment of cost, improvement of customer service and sale of insurance.

• 유통과학연구
• /
• 제19권7호
• /
• pp.5-17
• /
• 2021

Purpose: The distribution of goods and the flow of information, determined by consumer behavior toward online shopping, is drastically popular worldwide. This study examines some factors such as brand trust, online sales promotion, consumer personality, delivery service, quality assurance, information search, and online consumer satisfaction influence online shopping behavior. Research design, data, and methodology: A constructed questionnaire in an online survey was conducted with 241 random cluster respondents in the greater Jakarta Area. Structure equation model was utilized to analyze and verify all the data. Results: Research finding indicates online sales promotion, delivery service, quality assurance, and online consumer satisfaction positively influence information search. Meanwhile, brand trust, quality assurance, and information search positively influence online shopping behavior. However, the result illustrates that consumer personality negatively influences both information search and online shopping behavior. Conclusions: To influence online shopping behavior, the most important factors that need to be considered by marketplaces are quality assurance. It positively motivates Indonesia's citizens to collect information and make unplanned purchases. The study finding can be a reference for brands to maintain and build outstanding product quality, an informational website, and an excellent marketing strategy so that customers can meet their expectations. Besides, it also broadens both companies' and individuals' knowledge about the digital revolution on consumer behavior.

• 디지털융복합연구
• /
• 제12권8호
• /
• pp.157-173
• /
• 2014

본 연구는 소셜미디어를 통한 홍보마케팅이 기업브랜드확장에 미치는 영향의 요인을 알아봄으로써, 이를 통해 초기 기업들의 성장을 위한 마케팅의 한 방법으로써 소셜미디어를 활용한 기업의 마케팅은 새로운 주목을 받고 있는 가운데 브랜드 확장 유형에 따른 마케팅 전략에 관한 연구가 요구되어 기업브랜드 확장에 미치는 영향의 요인을 연구함으로써 기업의 홍보마케팅을 하는데 있어서 자료를 제공하고자 한다. 제1장은 서론으로 연구의 필요성과 목적을 기술하고, 제2장에서는 소셜미디어의 개념과 특성, 발달과정, 소셜미디어의 마케팅으로써 필요성과 장단점을 고찰하였고 3장에서는 기업브랜드 확장에 대한 개념과 유형과 특징, 장단점에 대하여 알아보았다. 4장에서는 이러한 이론들을 검증하기 위한 사례들로 국내 및 해외 소셜마케팅 사례들과 현재 소셜마케팅 현황을 제시하였다. 마지막으로 제5장은 결론으로 지금까지 고찰한 내용을 바탕으로 소셜미디어 홍보마케팅이 기업브랜드 확장에 미치는 요인에 관한 결론을 제시하였다.