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Quality Improvement Priorities for Cosmetic Medical Service Using Kano Model and Potential Customer Satisfaction Improvement Index (Kano 모델 및 잠재적 고객만족 개선 지수를 이용한 미용성형의료서비스 품질 개선 우선순위)

  • Park, Youyoung;Jung, Hunsik
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.42 no.3
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    • pp.176-183
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    • 2019
  • The environmental changes in the Korean cosmetic medical service industry in the $21^{st}$ century are forming intense competition among medical institutions due to the quantitative expansion of its market. For stable growth of the cosmetic medical service industry, continuous quality improvement is necessary based on empirical research on the quality of cosmetic medical services rather than external expansion. The purpose of this study is to classify the quality attributes of cosmetic medical service using Kano model and to derive the degree of satisfaction and dissatisfaction of each quality attributes through Customer Satisfaction Coefficient (CSC). Through this, the study identified strategic priorities and suggested specific step-by-step approaches and quality improvement priorities that can increase customer satisfaction using the Potential Customer Satisfaction Improvement Index (PCSI Index). Based on SERVPERF, this study used measurement tools consisting of five dimensions : tangibles, reliability, responsiveness, assurance, and empathy. In addition, it was used of measurement items reconstructed into positive, negative, and satisfaction questions for Kano model analysis, CSC analysis, and PCSI Index analysis. A total of 300 medical consumers who experienced cosmetic medical services for the past one year in medical institutions such as plastic surgery and dermatology were collected with convenient sampling. As a result, urgent items for improving the quality of service using the PCSI Index, 'Consideration for customer benefits' in empathy category was followed by 'Immediate help' and 'Sincere response' in responsiveness category, and 'Understanding customer needs' in empathy category, respectively. That is, it is required to improve human service quality attributes such as empathy and responsiveness rather than physical service quality attributes. This study contributes practically in that it provides specific and discriminatory approaches to improve customer satisfaction on cosmetic medical service quality and suggests improvement priorities.

A Study on the Digitalization of the Fashion Industry

  • Lee, Mi-Ryang;Kim, Moon-Sook
    • The International Journal of Costume Culture
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    • v.4 no.2
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    • pp.124-137
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    • 2001
  • The digitalization of the fashion industry refers to 'the reception of the digital environment by the industry.'Re paper presented 3 conceptual categories of 'technological environment','information environment'and 'business environment'concerning the scope of digitalization, including from the introduction and use of new technical media to new ways of thinking following the paradigm changes. And it demonstratively analyzed digitalization factors and digitalization level of fashion businesses related to the factors by 7 fashion categories. The analytic result and its suggestions are as follows. First, the five digitalization factor of the fashion industry are defined : manufacturing Process automation, computer systemization, information networking, e-business, and small batch production. Second the digitalization degree of fashion firms decreases in the order of information networking, small batch Production, manufacturing Process automation, computer systemization, and e-business, with information networking on the top and e-business, recent focal point of interest, at the bottom. Third, as for the digitalization of each clothing category, men's formal dress and unisex display the highest level of the general digitalization.

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Estimation of National Greenhouse Gas Inventory in Wetland (Flooded Land) (국내 습지(침수지) 온실가스 배출량 산정)

  • Lee, Sun Jeoung;Son, Yeong Mo;Kim, Raehyun
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.18 no.5
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    • pp.61-72
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    • 2015
  • This study was reviewed the national greenhouse gas inventory report (NIR) of Annex I countries and estimated national greenhouse gas inventory on wetlands in Korea. Annex I countries submitted National Inventory Report which are focused on land converted to wetlands category and wetland remaining wetland (mainly peat lands) because IPCC did not suggest a formal methodology on flooded land. So we conducted a study on estimating of national greenhouse gas inventory in wetland (flooded land). The total annual $CO_2-eq.$ emission of wetland remaining wetland (flooded land) was ranged from 99.9 Gg $CO_2-eq.$ to 237.1 Gg $CO_2-eq.$ from 1990 to 2012. The $CO_2-eq.$ emissions was declined after peaking in 1995, however, it slightly increasing in recently years. The latest total $CO_2-eq.$ emission from flooded land was 117.7 Gg $CO_2-eq.$ in 2012 which was covered only 0.00002% of national GHG inventory. This means that flooded land is not key-category in Korea. We will consider an improvement for emissions of flooded land, if IPCC suggest formal or complementary methodology.

A study on hamburger button UI of smart phone (스마트 폰의 햄버거 버튼 UI 연구)

  • Kim, Hwoikwang;Lee, Youngju
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.13 no.4
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    • pp.171-178
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    • 2017
  • The controversy about the burger button triggered in 2013 is that it is difficult to know what the hamburger button itself means and that it is difficult to predict what will happen when the button is clicked, Could. This controversy was found to be fundamentally out of touch, and it could be seen that it caused conflict with Apple's navigation structure with iOS. Therefore, in the case of Apple, it is often used in the form of a tab at the bottom instead of using the slide menu, but it is preferable to be used for the purpose of the hamburger button. I've looked through a variety of documents and found that the amount of content you want to offer on your app or the web is large, and there are five or more categories. And if a sub-category needs to exist in the main category like a large shopping mall, the hamburger button could provide the best UI. Apps and webs that can be curated, such as news and pinterest, are better used to enhance the search filter than to place a hamburger button, and for apps or the web that has a longer amount of content on a page Scrolling was available as an alternative to the burger button. In other words, depending on the amount of content to be provided, it is possible to decide whether to use the hamburger menu from the time of designing the information architecture.

Effects of Innovativeness of External Networks on Corporate Innovativeness and Innovation Performance - Focusing on Comparison of Business Categories according to the Technology Level of the Manufacturing Industry -

  • Yoh, Eun-Ah
    • The International Journal of Costume Culture
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    • v.12 no.2
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    • pp.129-140
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    • 2009
  • In this study, the effect of innovativeness of external networks on the corporate innovativeness and innovation performance were explored based on web survey data collected from 230 manufacturing companies. Specifically, according to the manufacturers' business categories divided by the technology level, three groups such as advance technology (electronic/IT), mid- to high technology (automobile/machine), and low technology (textile/clothing) companies were investigated to find out which external network influences corporate innovativeness and innovation performance. In the result, textile/clothing companies were not different in company size, history, and innovation effort from advanced technology and mid- to high technology companies. Collectively, the innovativeness of external networks affected corporate innovativeness and innovation performance. In the result by a business category, innovativeness and innovation performance of textile/clothing companies were affected by the innovativeness of competitors, whereas automobile/machine companies in the mid- to high technology group were affected by suppliers. In addition, advanced technology (electronics/IT) were affected by buyers and competitors. These differences suggest that the way to use vertical networks toward upstream (e.g., suppliers) and downstream (e. g., buyers) as well as horizontal networks toward competitors can be different by the business category of manufacturers. The result would provide implications for the academia and the industry.

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The Design of Two-Way Automatic Communication System using Mobile Instant Messenger (모바일 인스턴스 메신저를 이용한 양방향 자동화 통신 시스템 설계)

  • Lee, Daesik;Lee, Yongkwon;Jang, Chungryong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.11 no.1
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    • pp.97-109
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    • 2015
  • In this paper, we design and implement a two-way automatic communication system using a mobile instant messenger that can provide a customized service through a real-time two-way communication using a mobile instant messaging service. Two-way automatic communication system using a mobile instant messenger can improve the quality and quantity of information in real-time update of the information through the feedback. In addition, since it is communicated by using a mobile Instant Messanger in 1:1 there is no concerns that is recognized as spam, as well as it is possible to provide customized information for each user. Two-way automatic communication system using a mobile instant messanger shows the difference of the speed according to the data input time in typing by hands in result of comparing the time to input a date and the processing speed to search a data. Therefore in category treatment, command processing and natural language processing, Category treatment way is the most excellent in aspect of data processing speed, otherwise in aspect of the total speed to combine the data input time and the processing time, the command processing way is the best method.

A Study on the Effect of Industrial Category and Organizational Characterisitics on the Use of IT Infrastructure Services (산업유형과 조직특성 요인이 정보기술 인프라스트럭처 서비스 이용에 미치는 영향에 관한 연구)

  • Choi, Jae Young;Kim, Hyeon Seop
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.4 no.1
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    • pp.71-87
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    • 2008
  • In order to survive in a competitive environment, many companies are taking much interest in building IT infrastructure and are investing in that area. But, despite of all the interest and investments, many companies are unsatisfied and confused because of the lack of guidance and understandings of IT infrastructure. Therefore the purpose of this study is to prove that the level of IT usage is different according to organizational characteristics and industrial categories, and to give a guideline to companies' planning on newly building IT infrastructure. In conclusion, companies newly planning on building IT infrastructure should consider the amount of information technology functional uses according to the organizational characteristics and industrial category and they follow the below guidelines. On building the IT infrastructure the organization having the characteristics of formalization should consider and provide the standardization function first. The companies having the characteristics of decentralization should consider and provider firstly the application and communication function. And the companies having the characteristics of specialization should consider and provider the security function.

Franchisees' Perception of Environment Dynamics and Franchisors' Market Orientation and Transaction Relationship - Focused on Franchisee's Territory and Category of Business - (프랜차이지의 환경 동태성과 프랜차이저의 시장 지향성 및 거래 관계에 대한 인식 - 프랜차이지의 지역과 업태를 중심으로 -)

  • Lee, Eun-Yong;Yoon, Hye-Hyun;Kim, Tae-Hee
    • Journal of the East Asian Society of Dietary Life
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    • v.18 no.5
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    • pp.861-872
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    • 2008
  • Despite the recent increase in the prevalence of the franchise system in the foodservivce industry is increased recently, the its variation the exigencies of the industry itself requires that franchise systems to be fully equipped with various a variety of business strategies which is indispensable to run franchise system. In the previous studies, most the majority of researchers have been likely to gathered samples from only one region, or all from a similar type of business. However, considering the difference between Seoul and other areas or categories of business type, there could be may be differences different with in these conditions (market orientation, transaction specific assets, environmental dynamic, and trust and trust). Therefore, the principal objective of this study aims was to verify the differences among areas and categories of franchise business. The results of this article are as follows : the variables of customer orientation, competitor orientation, environmental dynamics, and trust and transaction- specific assets show evidence regional differences (p<0.01), and these variables are differ significantly different by category of business (p<0.05). However, the present paper is limited in its scope. Further studies on into different largesclae assessments are needed required.

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Implementation of an O-RAN-Compliant Base Station System Using Commercial Off-the-Shelf Components (상용 기성부품을 이용한 O-RAN 호환 기지국 시스템 구현)

  • Du, Hongxin;Zhang, Zhongfeng;Choi, Seungwon;Lee, Taehoon
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.18 no.1
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    • pp.11-24
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    • 2022
  • Open Radio Access Network (O-RAN) standard has been proposed to separate the baseband signal processing unit from the Radio Frequency (RF) unit at base station system mainly for reducing the cost of base station systems through open-source interfaces between the two units. To satisfy the performance metrics in various scenarios, several fronthaul functional split options were presented by O-RAN. Amongst these options, the split option 7-2x is widely adopted in practical applications due to its excellent trade-off between the required bandwidth and RU overhead. In this paper, we present a hardware implementation of a base station system that is compliant with the Category B of O-RAN split option 7-2x. It consists of O-DU and O-RU implemented with a commercial off-the-shelf Digital Signal Processor and RF transceiver, respectively. The performance of the proposed base station system is evaluated in terms of Bit Error Rate and received signal power as well as the required fronthaul bandwidth. Through various experimental tests, we have observed that the proposed system reduces the fronthaul bandwidth nearly by 89.7% compared to the conventional system that dose not employ the O-RAN standard.

Factors Influencing Corporate Donations Among Shariah-Compliant Companies in Malaysia

  • SHAARI, Nur Diyana Izzati Mohamed;ALI, Mazurina Mohd;HASNAN, Suhaily;AHMAD, Nassr Saleh Mohamad
    • The Journal of Asian Finance, Economics and Business
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    • v.10 no.1
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    • pp.145-156
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    • 2023
  • Within the context of publicly traded Sharia-compliant companies in Malaysia, this study investigated the influence that board and company characteristics have on corporate donations. The primary focus of the study was (i) two board characteristics derived from upper echelons theory, namely gender composition and education level, and (ii) four firm variables derived from stakeholder theory, specifically company size, profitability, leverage, and industry category. This study used a total of 402 Shariah-compliant companies that operated in accordance with Shariah law. The information utilized in this study was culled by hand from the annual reports of various companies covering the years 2017 through 2019. According to the findings, the educational level of a company's board of directors has a significant impact on the amount of money donated to charitable organizations by Shariah-compliant companies. The level of expertise possessed by board members can be of assistance to businesses in becoming more aware of the necessity of making contributions or donations. Corporate contribution practices among Shariah-compliant companies in Malaysia were also significantly influenced by the firm's size, profitability, and the industry category in which the business was classified. The findings of the study contribute to a better understanding of the impact that board and company variables have on the activities of corporate donors.