• Title/Summary/Keyword: Index management

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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline (PCSI Index를 이용한 교육서비스품질 요인 개선 방안에 관한 연구 : K-항공사를 중심으로)

  • Kim, MinKyo;Kim, YounSung;Lim, SungUk
    • Journal of Korean Society for Quality Management
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    • v.48 no.2
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    • pp.329-344
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    • 2020
  • Purpose: The purpose of this study is to measure the Airline Educational Service Quality and to find ways to improve the priority factors that need improvement. Methods: The 267 collected data from the survey of K-airline calculate the Potential Customer Service Improvement Index based on the Kano Model, Timko Customer Satisfaction Index and conduct Focus Group Interview. Results: The satisfaction of Airline Educational Service Quality can be improved if instructor operations are intensively managed considering field experience and contents that can be applied in the field. Conclusion: This study would provide useful information about Airline Educational Service Quality and can be applied to map out strategies to improve the satisfaction of the Airline Educational Service.

The effect of Adversity Index Perceived by Organizational Members on Entrepreneurial Orientation and Organizational Learning Competency

  • Kim, Moon Jun;Kim, Su Hee
    • International journal of advanced smart convergence
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    • v.11 no.2
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    • pp.142-152
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    • 2022
  • We study confirmed the relationship between the adversity index, entrepreneurial orientation, and organizational learning competency perceived by organizational members as follows. First, the adversity index showed a positive (+) effect on entrepreneurial orientation (hypothesis 1) and organizational learning competency (hypothesis 2). Second, the entrepreneurial orientation was statistically significant in organizational learning competency (hypothesis 3). Third, the partial mediating role of entrepreneurial orientation (Hypothesis 4) was confirmed in the process of the adversity index affecting organizational learning competency. Meanwhile, the main implications of this study are as follows. First, it is the aspect that provides additional theoretical implications in the reality that studies on the adversity index and entrepreneurial orientation that affect organizational learning competency are lacking. Second, it is the aspect that the importance of adversity index and start-up orientation was confirmed in improving organizational learning competency based on securing differentiated competitiveness for the advancement of the organization's sustainability management system. In addition, it is the aspect of drawing practical implications for strategic human resource management and human resource development to systematically improve it.

Ecological Attributes of Species Composition by Topographical Positions in the Natural Deciduous Forest

  • Kim, Ji-Hong;Lee, Hye-Seon;Hwang, Gwang-Mo
    • Journal of Forest and Environmental Science
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    • v.27 no.1
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    • pp.17-22
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    • 2011
  • Based upon the vegetation data of woody plants by plot sampling method in the natural deciduous forest of Mt. Jeombong, the study was carried out to examine importance value, rank abundance curve, and species abundance curve, and comparatively evaluate seven different species diversity indices for Shannon-Wiener index, Simpson index, McIntosh index, Log series, Margalef index, Berger-Parker index, and species richness, according to topographic positions. The minimal area which meant only few more species were increased was 3.48 ha in total. The dominant species of valley were Carpinus cordata, Acer pseudo-sieboldianum, Quercus mongolica, Acer mono, and Abies holophylla, and the dominant species of mid-slope were Quercus mongolica, Acer pseudo-sieboldianum, Carpinus cordata, Tilia amurensis, and Fraxinus rhynchophylla. Moreover, the dominant species of ridge were Quercus mongolica, Acer pseudo-sieboldianum, Tilia amurensis, Fraxinus rhynchophylla, and Acer mono. According to rank abundance curve and species abundance curve, species evenness was also low. All of Log series, species richness, Margalef, and Shannon-Wiener index discriminated that valley had the highest diversity, and ridge had the lowest diversity; but, Simpson index, McIntosh index, and Berger-Parker index represented that mid-slope had the highest diversity, and ridge had the lowest diversity. Uniquely, in Berger-Parker index, mid-slope was the higher value than total.

Improvement Index and Characteristic for the Safety Management Level of Domestic Construction Companies (국내 건설회사의 안전관리수준 향상지수 및 특성 분석)

  • Son, Chang-Baek;Lee, Dong-Eun;Choi, Seung-Mo
    • Journal of the Korean Society of Safety
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    • v.22 no.4
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    • pp.51-56
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    • 2007
  • In order to present basic data for the balancing improvement of safety management level in domestic construction companies the improvement index and characteristic of safety management level are offered by comparing the year 2006's safety level with the year 2001's one. The companies under concern are classified into 51 large scale companies and 61 middle and small scale ones. The safety management level of both head office and construction sites is improved for all companies without regard to the scale. Specially, the improvement index of middle and small scale companies shows the higher rate than large ones and head office higher than construction sites.

Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL (6 시그마와 SERVQUAL을 활용한 병원서비스 혁신지표 개발)

  • Oh, Ka-Eun;Bak, Won-Sook;Han, Sang-Sook;Park, Sang-Chan;Lee, Sang-Chul
    • Journal of Korean Society for Quality Management
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    • v.41 no.4
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    • pp.555-566
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    • 2013
  • Purpose: The purpose of this study is to develop innovation index of hospital service integrating 6 sigma and SERVQUAL. Methods: This study used DMA(Define, Measure and Analysis) from 6 sigma and 5 Factors from SEVQUAL. To test data, chi-squire text, association analysis and behavior analysis was conducted. Results: This study indicated the management index through CTQ (Critical to Quality) and Chosen few X using 6 sigma process. Finally, And this study developed 5 Factors; Equipment Utilization in Tangibility, Ratio of Patients/Disease/Behavior/Treatment in Reliability, Survival RAte, Canselation Rate of Reservation, Churn Rate, Interval of Treatment and Confidence in Responsiveness, Frequency of Patients/Disease/Behavior/Treatment in Assurance and Contrast to Best Department/Best Doctor/Best Doctor in Faculty/Average of Mine in Empathy. Conclusion: This study developed innovation index of hospital service. Managing this index, hospital is able to achieve the decline of total treatment cycle, adjustment of patients behavior and increase of equipment utilization. Ultimately, hospital is able to accomplish innovation of healthcare service.

Embedded Node Cache Management for Hybrid Storage Systems (하이브리드 저장 시스템을 위한 내장형 노드 캐시 관리)

  • Byun, Si-Woo;Hur, Moon-Haeng;Roh, Chang-Bae
    • Proceedings of the KIEE Conference
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    • 2007.04a
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    • pp.157-159
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    • 2007
  • The conventional hard disk has been the dominant database storage system for over 25 years. Recently, hybrid systems which incorporate the advantages of flash memory into the conventional hard disks are considered to be the next dominant storage systems to support databases for desktops and server computers. Their features are satisfying the requirements like enhanced data I/O, energy consumption and reduced boot time, and they are sufficient to hybrid storage systems as major database storages. However, we need to improve traditional index node management schemes based on B-Tree due to the relatively slow characteristics of hard disk operations, as compared to flash memory. In order to achieve this goal, we propose a new index node management scheme called FNC-Tree. FNC-Tree-based index node management enhanced search and update performance by caching data objects in unused free area of flash leaf nodes to reduce slow hard disk I/Os in index access processes.

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Evaluation Factors Influencing Construction Price Index in Fuzzy Uncertainty Environment

  • NGUYEN, Phong Thanh;HUYNH, Vy Dang Bich;NGUYEN, Quyen Le Hoang Thuy To
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.195-200
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    • 2021
  • In recent years, Vietnam's economic growth rate has been attributed to the growth of many well-managed industries within Southeast Asia. Among them is the civil construction industry. Construction projects typically take a long time to complete and require a huge budget. Many socio-economic variables and factors affect total construction project costs due to market fluctuations. In recent years, crucial socioeconomic development indicators of construction reached a fairly high growth rate. Also, most infrastructure and construction projects have a high degree of complexity and uncertainty. This makes it challenging to predict the accurate project price. These challenges raise the need to recognize significant factors that influence the construction price index of civil buildings in Vietnam, both micro and macro. Therefore, this paper presents critical factors that affect the construction price index using the fuzzy extent analysis process in an uncertain environment. This proposed quantitative model is expected to reflect the uncertainty in the process of evaluating and ranking the influencing factors of the construction price index in Vietnam. The research results would also allow project stakeholders to be more informed of the factors affecting the construction price index in the context of Vietnam's civil construction industry. They also enable construction contractors to estimate project costs and bid rates better, enhancing their project and risk management performance.

EDGE VERSION OF HARMONIC INDEX AND HARMONIC POLYNOMIAL OF SOME CLASSES OF GRAPHS

  • NAZIR, RABIA;SARDAR, SHOAIB;ZAFAR, SOHAIL;ZAHID, ZOHAIB
    • Journal of applied mathematics & informatics
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    • v.34 no.5_6
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    • pp.479-486
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    • 2016
  • In this paper we define the edge version of harmonic index and harmonic polynomial of a graph G. We computed explicit formulas for the edge version of harmonic index and harmonic polynomial of many well known classes of graphs.

Development of Nursing Home Quality Management Index & Application in the Field (노인간호요양시설의 QMI 개발과 현장 실태분석)

  • Cho, Hye-Sook
    • Journal of Home Health Care Nursing
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    • v.12 no.1
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    • pp.117-135
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    • 2005
  • Purpose: Expecting a new system of nursing security for elderly in operation in 2007, a substantial expansion of nursing facilities for elderly and quality management of those facilities are imperative now. Therefore. specific quality management measures or schemes which could be used for the operation of small-scale nursing homes are in urgent need. The purpose of this study was to develop a Quality Management Index(QMI) to guide Nursing Home management. Method: This study developed a QMI for small-scale nursing homes, which focused on quality management in structural dimensions such as environment, staffs, local community network, atmosphere, and quality management in process dimensions such as nursing, communication, resident satisfaction. The QMI developed in this study is based on extensive review of literature and the actual experiences of nursing home operation. It consists of 7 dimensions, 39 components and 148 indexes, which have been verified by three times validity tests of experts group. Then the QMI was used to evaluate the quality management levels of nursing homes in Korea. Result: In sum, after analyzing all nursing homes in Korea operated by nurses, this study found that there were significant differences of quality management level among facilities in several dimensions such as environment, staffs, local community connections, communication. In dimensions such as nursing, atmosphere, resident satisfaction, however, little differences of quality management level among facilities were reported. It is considered that this result has to do with several factors like the size of facilities, operation expenses, operation forms, the disposition of professional human resources, and philosophy and management policy of the owners. As far as generalization is concerned, however, it needs to be noted here that the sample size for this study is not statistically big enough to generalize the results. Conclusion: Having Developed a QMI for small-scale nursing home with 7 dimensions, 39 components and 148 indexes, this study is expected to be used in developing more elaborated quality evaluation tools for nursing homes, and also function as a practical guide of quality management for those who are opening and managing nursing homes. I hope this quality index could lead to further development of a standardized quality management index, and eventually contribute to quality improvement of nursing homes.

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Development of Site Index Equation and Curves for Site Quality Assessment of Pinus caribea Monoculture Plantations in Southwestern Nigeria

  • Oyebade, Bukola Amoo;Osho, Johnson Sunday Ajose;Adesoye, Peter Oluremi
    • Journal of Forest and Environmental Science
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    • v.30 no.4
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    • pp.315-321
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    • 2014
  • Forest timber production potential of any site is oftentimes measured quantitatively by site index, which is defined as dominant height of a particular stand at a specified age. A site index was developed for estimating site quality of monoculture Pinus caribaea plantations in southwestern Nigeria using a base age of 25 years. Dominant height data were collected from 60 Temporary Sample Plots (TSPs) of $20{\times}20m$ in plantations of 15 to 37 years. Linear and non-linear models as been widely applied in quantitative forest measurements were fitted to dominant height-age data and the best site index equation is : $SI=Exp^{(InHd-23.495(A^{-2}-0.04)}$. The site index curves constructed for the three sites (Omo Forest Reserve - OFR (J4), Oluwa Forest Reserve - OLFR and Shasha Forest Reserve - SFR) across the southwestern Nigeria using the chosen equation revealed that a 15 year old Pinus caribaea in the study area attained average dominant heights of 25, 22 and 21 m in OFR (J4), OLFR and SFR respectively. The site index equation and curves proffer veritable insight into better silvicultural options and management practices for the future plantations suitable sites.