• 제목/요약/키워드: Impression Management Behavior

검색결과 20건 처리시간 0.02초

온라인 쇼핑몰에서 서비스회복 방식이 고객용서를 매개로 고객 행동의도에 미치는 영향 - SOR 모델을 기반으로 (A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model)

  • 왕정;김연성
    • 품질경영학회지
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    • 제47권3호
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    • pp.615-630
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    • 2019
  • Purpose: Based on the theory of "Stimulus-Organism-Response" (S-O-R), this thesis takes customer forgiveness as a medium variable to explore the impact of merchant service remedy on customer behavior intention in the context of online shopping service failure. This thesis divides the merchant service remedy into two dimensions: spiritual recovery and material recovery, and reveals the influence difference of different merchant service remedy methods on customer behavior intention and the mediating role of customer forgiveness. Methods : 325 questionnaires were distributed and 307 valid questionnaires were collected for data analysis. The relationship between potential variables is proposed by using Structural Equations Modeling. Results : The two dimensions of service recovery have significant positive impact on customer forgiveness, and physical recovery has greater impact on customer forgiveness. In the influence of physical recovery on customer behavior intention, customer forgiveness is a partial mediating effect. However, in the influence of spiritual recovery on customer behavior intention, customer forgiveness is a complete mediating effect. Conclusion : In case of service faults, merchants should take the initiative to provide appropriate physical recovery and provide spiritual recovery sincerely and patiently. Only in this way can they regain good impression in the hearts of consumers and promote them to improve the quality of service recovery, so as to increase their willingness to repurchase Intention and positive word of mouth.

The Impact of Autonomous Virtual Work Environments on Job Satisfaction and Organizational Effectiveness

  • Eun Seo Park;Sung-Byung Yang;Arum Park
    • Asia pacific journal of information systems
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    • 제33권4호
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    • pp.1043-1057
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    • 2023
  • The objective of this study is to explore the perceptions of justice regarding the implementation of flexible work arrangements, as well as to analyze the effects of such arrangements on job satisfaction and organizational effectiveness. The present study posits three key aspects, namely distributive justice, procedural justice, and interactional justice, which are hypothesized to influence individuals' impression of justice in relation to flexible work systems. To investigate the influence of job types on an R&D organization, specifically comparing R&D employees and office management employees, a dataset of 190 R&D employees and 50 office management employees was collected. The findings of the investigation provide empirical evidence that distributive justice has a significant impact on the level of job satisfaction among employees in both research and development (R&D) and office administration roles. Moreover, the influence of work satisfaction on organizational performance is noteworthy, particularly with regard to factors such as job dedication, organizational citizenship behavior, and knowledge sharing. The aforementioned findings offer significant insights for research and development (R&D) firms that have incorporated flexible work arrangements. These insights underscore the significance of emphasizing specific justice perceptions in order to augment job satisfaction and overall performance within the organization.

과시소비성향 집단별 뷰티관여가 자기만족도에 미치는 영향 (The Effects of Beauty Involvement on Self-Satisfaction by Conspicuous Consumption Tendency Groups)

  • 박현주;박숙현
    • 한국의류산업학회지
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    • 제16권1호
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    • pp.137-144
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    • 2014
  • This study examined the effect of beauty involvement on self-satisfaction by conspicuous consumption tendency groups. A questionnaire method was used for this study. The subjects of this research were females in their 20s~50s. We distributed 580 questionnaires ets; constantly, 554 sets were used in the final analysis. Data were analyzed by factor analysis, ANOVA, cluster analysis, Cronbach's alpha coefficient and multiple regression analysis. Beauty consumption behavior factors were classified with hair styling, skin management, make-up and body shaping. Self-satisfaction factors were classified with living, appearance, economic and interpersonal relation. This study classified 4 conspicuous consumption groups (active, passive, syntonic and individuality & frugal group). The active conspicuous consumption group was unsatisfied with most of the self-satisfaction factors. The passive conspicuous consumption group was more interested in skin management factors than other factors. The syntonic conspicuous consumption group was interested in make-up, body shaping and skin management in order to provide a positive impression to other people. The individuality & frugal group was most interested in body shaping that could be achieved at low cost through exercise and diet.

Detecting Stress Based Social Network Interactions Using Machine Learning Techniques

  • S.Rajasekhar;K.Ishthaq Ahmed
    • International Journal of Computer Science & Network Security
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    • 제23권8호
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    • pp.101-106
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    • 2023
  • In this busy world actually stress is continuously grow up in research and monitoring social websites. The social interaction is a process by which people act and react in relation with each other like play, fight, dance we can find social interactions. In this we find social structure means maintain the relationships among peoples and group of peoples. Its a limit and depends on its behavior. Because relationships established on expectations of every one involve depending on social network. There is lot of difference between emotional pain and physical pain. When you feel stress on physical body we all feel with tensions, stress on physical consequences, physical effects on our health. When we work on social network websites, developments or any research related information retrieving etc. our brain is going into stress. Actually by social network interactions like watching movies, online shopping, online marketing, online business here we observe sentiment analysis of movie reviews and feedback of customers either positive/negative. In movies there we can observe peoples reaction with each other it depends on actions in film like fights, dances, dialogues, content. Here we can analysis of stress on brain different actions of movie reviews. All these movie review analysis and stress on brain can calculated by machine learning techniques. Actually in target oriented business, the persons who are working in marketing always their brain in stress condition their emotional conditions are different at different times. In this paper how does brain deal with stress management. In software industries when developers are work at home, connected with clients in online work they gone under stress. And their emotional levels and stress levels always changes regarding work communication. In this paper we represent emotional intelligence with stress based analysis using machine learning techniques in social networks. It is ability of the person to be aware on your own emotions or feeling as well as feelings or emotions of the others use this awareness to manage self and your relationships. social interactions is not only about you its about every one can interacting and their expectations too. It about maintaining performance. Performance is sociological understanding how people can interact and a key to know analysis of social interactions. It is always to maintain successful interactions and inline expectations. That is to satisfy the audience. So people careful to control all of these and maintain impression management.

개인검색기반 키워드광고 구매전환모형 개발 (Developing the Purchase Conversion Model of the Keyword Advertising Based on the Individual Search)

  • 이동일;김현교
    • 한국경영과학회지
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    • 제38권1호
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    • pp.123-138
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    • 2013
  • Keyword advertising has been used as a promotion tool rather than the advertising itself to online retailers. This is because the online retailer expects the direct sales increase when they deploy the keyword sponsorship. In practice, many online sellers rely on keyword advertising to promote their sales in short term with limited budget. Most of the previous researches use direct revenue factors as dependent variables such as CTR (click through rate) and CVI (conversion per impression) in their researches on the keyword advertising[14, 16, 22, 25, 31, 32]. Previous studies were, however, conducted in the context of aggregate-level due to the limitations on the data availability. These researches cannot evaluate the performance of keyword advertising in the individual level. To overcome these limitations, our research focuses on conversion of keyword advertising in individual-level. Also, we consider manageable factors as independent variables in terms of online retailers (the costs of keyword by implementation methods and meanings of keyword). In our study we developed the keyword advertising conversion model in the individual-level. With our model, we can make some theoretical findings and managerial implications. Practically, in the case of a fixed cost plan, an increase of the number of clicks is revealed as an effective way. However, higher average CPC is not significantly effective in increasing probability of purchase conversion. When this type (fixed cost plan) of implementation could not generate a lot of clicks, it cannot significantly increase the probability of purchase choice. Theoretically, we consider the promotional attributes which influence consumer purchase behavior and conduct individuals-level research based on the actual data. Limitations and future direction of the study are discussed.

개인적 친밀네트워크의 특성이 직무성과에 미치는 영향에 관한 연구 (The effect of members' intimacy network Character on job performance in organization)

  • 김경원;김영근
    • 경영과정보연구
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    • 제31권2호
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    • pp.61-87
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    • 2012
  • 조직 구성원들은 자신의 가치와 조직의 성과를 높이기 위해 인적자본의 향상을 위한 노력뿐만 아니라 사회적 자본의 확충을 위해서 많은 노력을 하고 있는 추세이다. 이에 따라 본 연구의 목적은 조직 구성원 개인의 사적인 인맥으로 구성된 개인적 친밀네트워크가 성과에 어떠한 영향을 미치는 가에 대하여 검증하는 것이다. 본 연구에서 독립변수로 개인의 친밀 네트워크 특성을, 결과변수로 직무성과와 네트워크에의 협력의도로 설정하여 검증하였다. 본 연구에서 개인적 친밀네트워크가 개인성과에 미치는 영향을 분석한 결과 사회적 네트워크의 특성 중 크기, 강도, 지위가 협력행동에 긍정적인 영향을 미치는 것으로 나타났으며 직무성과에는 크기와 강도만 유의미한 영향을 미치는 것으로 나타났다.

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소셜 미디어에서 정보공유를 위한 애착의 매개역할: 사회적 자본이론 관점 (Mediating Roles of Attachment for Information Sharing in Social Media: Social Capital Theory Perspective)

  • 정남호;한희정;구철모
    • Asia pacific journal of information systems
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    • 제22권4호
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    • pp.101-123
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    • 2012
  • Currently, Social Media, it has widely a renown keyword and its related social trends and businesses have been fastly applied into various contexts. Social media has become an important research area for scholars interested in online technologies and cyber space and their social impacts. Social media is not only including web-based services but also mobile-based application services that allow people to share various style information and knowledge through online connection. Social media users have tendency to common identity- and bond-attachment through interactions such as 'thumbs up', 'reply note', 'forwarding', which may have driven from various factors and may result in delivering information, sharing knowledge, and specific experiences et al. Even further, almost of all social media sites provide and connect unknown strangers depending on shared interests, political views, or enjoyable activities, and other stuffs incorporating the creation of contents, which provides benefits to users. As fast developing digital devices including smartphone, tablet PC, internet based blogging, and photo and video clips, scholars desperately have began to study regarding diverse issues connecting human beings' motivations and the behavioral results which may be articulated by the format of antecedents as well as consequences related to contents that people create via social media. Social media such as Facebook, Twitter, or Cyworld users are more and more getting close each other and build up their relationships by a different style. In this sense, people use social media as tools for maintain pre-existing network, creating new people socially, and at the same time, explicitly find some business opportunities using personal and unlimited public networks. In terms of theory in explaining this phenomenon, social capital is a concept that describes the benefits one receives from one's relationship with others. Thereby, social media use is closely related to the form and connected of people, which is a bridge that can be able to achieve informational benefits of a heterogeneous network of people and common identity- and bonding-attachment which emphasizes emotional benefits from community members or friend group. Social capital would be resources accumulated through the relationships among people, which can be considered as an investment in social relations with expected returns and may achieve benefits from the greater access to and use of resources embedded in social networks. Social media using for their social capital has vastly been adopted in a cyber world, however, there has been little explaining the phenomenon theoretically how people may take advantages or opportunities through interaction among people, why people may interactively give willingness to help or their answers. The individual consciously express themselves in an online space, so called, common identity- or bonding-attachments. Common-identity attachment is the focus of the weak ties, which are loose connections between individuals who may provide useful information or new perspectives for one another but typically not emotional support, whereas common-bonding attachment is explained that between individuals in tightly-knit, emotionally close relationship such as family and close friends. The common identify- and bonding-attachment are mainly studying on-offline setting, which individual convey an impression to others that are expressed to own interest to others. Thus, individuals expect to meet other people and are trying to behave self-presentation engaging in opposite partners accordingly. As developing social media, individuals are motivated to disclose self-disclosures of open and honest using diverse cues such as verbal and nonverbal and pictorial and video files to their friends as well as passing strangers. Social media context, common identity- and bond-attachment for self-presentation seems different compared with face-to-face context. In the realm of social media, social users look for self-impression by posting text messages, pictures, video files. Under the digital environments, people interact to work, shop, learn, entertain, and be played. Social media provides increasingly the kinds of intention and behavior in online. Typically, identity and bond social capital through self-presentation is the intentional and tangible component of identity. At social media, people try to engage in others via a desired impression, which can maintain through performing coherent and complementary communications including displaying signs, symbols, brands made of digital stuffs(information, interest, pictures, etc,). In marketing area, consumers traditionally show common-identity as they select clothes, hairstyles, automobiles, logos, and so on, to impress others in any given context in a shopping mall or opera. To examine these social capital and attachment, we combined a social capital theory with an attachment theory into our research model. Our research model focuses on the common identity- and bond-attachment how they are formulated through social capitals: cognitive capital, structural capital, relational capital, and individual characteristics. Thus, we examined that individual online kindness, self-rated expertise, and social relation influence to build common identity- and bond-attachment, and the attachment effects make an impact on both the willingness to help, however, common bond seems not to show directly impact on information sharing. As a result, we discover that the social capital and attachment theories are mainly applicable to the context of social media and usage in the individual networks. We collected sample data of 256 who are using social media such as Facebook, Twitter, and Cyworld and analyzed the suggested hypotheses through the Structural Equation Model by AMOS. This study analyzes the direct and indirect relationship between the social network service usage and outcomes. Antecedents of kindness, confidence of knowledge, social relations are significantly affected to the mediators common identity-and bond attachments, however, interestingly, network externality does not impact, which we assumed that a size of network was a negative because group members would not significantly contribute if the members do not intend to actively interact with each other. The mediating variables had a positive effect on toward willingness to help. Further, common identity attachment has stronger significant on shared information.

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미용전공 남학생의 특성비교 연구 (A Study on PAI Traits of Beauty Major Male Students)

  • 고성연
    • 한국콘텐츠학회논문지
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    • 제22권8호
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    • pp.587-595
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    • 2022
  • 본 연구는 미용전공 남학생들의 사회심리적 특성을 파악하기 위해 경기도 및 충남북지역에 위치한 대학의 남학생 163명을 대상으로 PAI검사를 실시하였으며 결과는 다음과 같다. 첫째, 미용전공 남학생들과 일반전공 남학생들의 평균척도를 비교하였을 때 미용전공 남학생들은 일반전공 남학생에 비해 전체적으로 높은 프로파일 유형을 보였으며 타당도척도는 부정적인상(NIM)이, 임상척도에서는 신체적 호소(SOM), 우울(DEP)과 음주문제(ALC)에서 치료고려척도에서는 자살관념(SUI)의 척도에서 유의미한 차이가 나타났다. 둘째, PAI검사에서 미용전공 남학생들을 유의미하게 예측해 줄 수 있는 척도를 탐색하기 위해 미용전공 남학생들과 일반전공 남학생들의 비교에서 유의미했던 15개 척도를 탐색요인으로 단계적 회귀분석을 실시한 결과, 미용전공 남학생들을 예측해 줄 수 있는 변인으로서 신체적 호소(SOM)와 우울(DEP) 척도가 추출되었다. 따라서 미용전공 남학생들이 일반전공 남학생들보다 신체적 문제에 더 집착하는 감정 양식을 갖고 있는 것으로 이해할 수 있다. 본 연구의 결과는 미용전공 남학생들을 선발하거나, 교육 및 상담에서 기초자료로서의 활용이 가능할 것이다.

자문의뢰된 섬망환자에 대한 진단 일치율과 정신과 의견의 반영도 (The Rate of Diagnostic Agreement and Concordance Ratings on Psychiatric Recommendation in Consulted Delirious Cases)

  • 오응석;남정현;김석현;박용천;김성목
    • 정신신체의학
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    • 제9권2호
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    • pp.174-181
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    • 2001
  • 연구목적: 신경정신과에 자문 의뢰된 사례 중 섬망상태를 주 증상으로 한 환자들을 대상으로 자문의사와 의뢰의사간의 진단 일치율 및 정신과 권고사항에 대한 반영도를 조사하여 자문시 상호 협조정도를 알아보고 치료 반영도에 영향을 미치는 요인을 밝히려 하였다. 방법: 1995년 7월 1일부터 1997년 12월 31일 사이에 한양대학교 구리병원에 입원하여 신경정신과에 자문 의뢰되었던 583명 중 54명의 섬망환자를 대상으로 하였다. 대상자의 자문요청서와 과거입원기록을 통해서 환자들의 인적사항, 입원진단명, 증상, 의뢰 전 처방, 정신과 처방, 의뢰 후 처방, 섬망에 대해 의뢰의사가 내린 진단과 자문의사의 진단 등에 대한 정보를 얻었다. 권고사항에 대한 반영도는 완전 반영, 부분 반영, 비반영으로 나누어 이중 완전 반영과 부분 반영을 반영한 것으로 평가하였다 의뢰한 과를 각 과별 그리고 내과계와 외과계로 나누어 각각의 반영도를 비교하였다. 결과: 섬망상태의 원인에 대한 진단 일치율은 자문과의 진단 기준으로 보면 원인이 기질성 뇌 증후군 (organic brain syndrome)인 경우가 가장 높았고 (85.7%) 전반적인 의학적 상태(general medical condition)의 경우가 가장 낮았다 (0%). 반영도는 의뢰과별로 유의한 차이가 없었으며, 내과계와 외과계간에도 유의한 차이가 없었다. 반영도에 영향을 미치는 중상을 비교한 결과 충동적 공격적 행동이 동반된 경우에 반영도가 73.5%이고, 행동변화가 동반되지 않은 경우가 40.0%여서 행동상의 문제가 동반되었을 때 정선과 의견에 대한 반영도가 통계적으로 유의하게 높았다. 수면장애가 동반된 경우에도 반영도가 높았는데 행동변화와 수연장애의 두 증상을 하나의 변인으로 비교한 결과, 두 증상이 모두 있는 경우는 반영도가 80.0%, 하나의 증상만 있거나 모두 없는 경우 반영도가 44.8%여서 유의한 차이가 있었다. 의뢰과에서 평가가 용이하지 않은 증상인 의식상태, 지남력상태, 환각의 유무는 반영도와 통계적 유의성이 없었다. 결론: 섬망의 원인에 대한 진단 일치율은 병변의 확인이 용이한 기질성 뇌 증후군의 경우가 가장 높았고 권고사항에 대한 반영도에 영향을 주는 요인은 행동변화와 수면장애의 증상이 나타나는 경우였다.

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일개 지역 치과의사와 치위생학과 학생 간 치과위생사의 업무에 대한 인식의 차이 (Difference of perception of the duties of dental hygienist between dentists and dental hygiene students in an area)

  • 황수정;궁화수;이상훈
    • 대한치과의료관리학회지
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    • 제5권1호
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    • pp.1-12
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    • 2017
  • 치과의료가 새로운 재료와 기자재, 기술의 등장으로 지속적으로 변화하지만 구강보건인력의 업무 범위는 법적 개정이 쉽지 않은 현실이다. 특히 치과위생사의 경우 업무가 체계화 되고 않고 있으며 업무범위에 대한 이견이 존재한다. 본 연구의 목적은 치과의사와 치위생학과에 재학 중인 학생들 간의 치과위생사의 현재와 미래의 업무 범위에 대한 인식의 차이를 알아보아 치과위생사의 법적 업무범위에 대한 검토 자료로 제공하고자 한다. 일개지역 치과의원, 치과병원에 종사하는 치과의사와 치위생학과 4학년에 재학 중인 학생을 대상으로 하였으며 개원치과의사 42명, 치위생학과 4학년 30명이 설문조사에 응하였으며 통계검정은 피셔의 정확검정을 시행하였다. 치과의사와 치위생학과 학생간의 업무 범위 이견은 진료기록부 작성하기, 치주낭 측정, 활력징후 측정하기, 구강위생관리 계획하기, 러버댐장착하기, 도포마취하기, 침윤마취하기, 수술 후 처치하기, 건강보험 청구하기, 치근활택하기, 치주기구 관리하기, 매트릭스 밴드 장착하기, 임시충전하기, 와동내 충전하기, 근관 처치하기, 보철물장착하기, 개인트레이 제작하기, 치면열구전색하기, SP crown 및 제작 및 장착하기, 치간이개하기, 교정용브라켓장착하기, 와이어결찰하기, 엘라스틱 걸기, 고정성교정장치 제거하기, 인력채용참여하기, 인력 교육 및 관리하기에서 나타났다. 치과의사와 치위생학과 학생간의 업무범위에 관해 의견이 차이가 없는 것은 구내외 방사선 촬영 및 현상, 예진하기, 구강보건교육, 진료 후 주의사항 전달하기, 알지네이트 인상채득하기, 모형 만들기, 진료준비하기, 진료보조하기, 감염관리학기, 환자상담하기, 스케일링하기, 연마하기, 치은압배하기, 정밀인상채득하기, 임시치아만들기, 시멘트 제거하기, 불소도포하기, 치과진료비 관리하기, 치과재료 구매하기, 치과기구 관리하기, 치과재료 및 기구 사용상태 기록하기, 폐기물 관리하기, 진료기록부 관리하기이었다. 따라서, 치과의사와 치위생학과 학생은 치과위생사 업무범위에 관한 이견이 존재하므로 관련 단체들의 논의와 합의가 필요할 것으로 사료되었다.