• Title/Summary/Keyword: IT Service Performance

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The Relationship Between the Empowerment and the Job Satisfaction of 119 Emergency Medical Technician (119 구급대원의 임파워먼트와 직무만족과의 관계)

  • Han, Song-Yi
    • The Korean Journal of Emergency Medical Services
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    • v.14 no.1
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    • pp.47-63
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    • 2010
  • Objective : The objective of this study was to survey the job-related empowerment and job satisfaction of 119 emergency medical technicians provide emergency patients with first aid, to examine the correlation between their empowerment and job satisfaction, and to provide basic materials for developing programs to enhance 119 emergency medical technicians' empowerment and job satisfaction. Methods : The survey was conducted with 249 119 emergency medical technicians working at fire stations in an area of Gyeonggi-do during the period from June 26 to August 21, 2009. Using SPSS 14.0 program, we obtained frequencies percentages, means, and standard deviations, and performed independent two sample t-test, one way ANOVA, and Pearson correlation analysis, and Cronbach's ${\alpha}$. Results : 1) The mean score of the subjects' empowerment was 3.32, and that of their job satisfaction was 2.94. 2) As to difference according to general characteristics, no statistically significant difference was observed in empowerment but job satisfaction was statistically significantly different according to gender(t = 2.296, p = .023). 3) As to difference according to job related characteristics, empowerment was significantly different according to license type(F = 3.767, p = .011), and job satisfaction was statistically significantly different according to position(t = 3.222, p = .042), fire fighting experience(t = 2.689, p = .035), and first aid experience(t = 3.991, p = .007). 4) Empowerment was in a positive correlation with job satisfaction(r = .502, p = .000) in general, and by the sub areas of job satisfaction, the correlation with empowerment was high in order of job itself(r = .695, p = .000), interaction area(r = .493, p = .000), organizational demand area(r = .328, p = .000), working condition area(r = .153, p = .015), and wage area(r = .137, p = .031). By the sub areas of empowerment, the correlation with job satisfaction was high in order of significance(r = .424, p = .000), influence(r = .397, p = .000), competence(r = .372, p = .000), and self determination(r = .259, p = .000). Conclusion : The 119 emergency medical technicians' empowerment was in a high correlation with their job satisfaction, and had a strong effect on it. This suggests that 119 emergency medical technicians' job performance can be enhanced by improving their empowerment. These results are expected to be useful in making human resource management plans to enhance 119 emergency medical technicians' job satisfaction by empowering them.

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Generator of Dynamic User Profiles Based on Web Usage Mining (웹 사용 정보 마이닝 기반의 동적 사용자 프로파일 생성)

  • An, Kye-Sun;Go, Se-Jin;Jiong, Jun;Rhee, Phill-Kyu
    • The KIPS Transactions:PartB
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    • v.9B no.4
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    • pp.389-390
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    • 2002
  • It is important that acquire information about if customer has some habit in electronic commerce application of internet base that led in recommendation service for customer in dynamic web contents supply. Collaborative filtering that has been used as a standard approach to Web personalization can not get rapidly user's preference change due to static user profiles and has shortcomings such as reliance on user ratings, lack of scalability, and poor performance in the high-dimensional data. In order to overcome this drawbacks, Web usage mining has been prevalent. Web usage mining is a technique that discovers patterns from We usage data logged to server. Specially. a technique that discovers Web usage patterns and clusters patterns is used. However, the discovery of patterns using Afriori algorithm creates many useless patterns. In this paper, the enhanced method for the construction of dynamic user profiles using validated Web usage patterns is proposed. First, to discover patterns Apriori is used and in order to create clusters for user profiles, ARHP algorithm is chosen. Before creating clusters using discovered patterns, validation that removes useless patterns by Dempster-Shafer theory is performed. And user profiles are created dynamically based on current user sessions for Web personalization.

An Analysis of Fall Incidence Rate and Its Related Factors of Fall in Inpatients (입원환자 낙상 발생 실태와 원인에 관한 분석 연구)

  • Kim, Chul-Gyu;Suh, Moon-Ja
    • Quality Improvement in Health Care
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    • v.9 no.2
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    • pp.210-228
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    • 2002
  • Background: The purpose of this research was to examine the fall incidence rate and its related factors of fall in inpatients. Methods: The data were collected from the 138 fall incident reports in one tertiary hospital in Seoul from April 1st 1999 to September 30th 2001. The Fall Incident Report Form was originally developed based on that of Massachusetts General Hospital revised in 1995. And this was modified for this survey by the collaborating work of QI team including researcher and department of nursing service of this particular hospital. The contents of Fall Incident Form were general characteristics of patient. factors related to fall. types and places of fall. circumstances, nursing interventions. and outcome. Results: 1) The incidence rate of fall was 0.08% of total discharged patients and 0.081 per 1000 patient-day. This incidence rate is much lower than that of several hospitals in USA. This finding might result from the different incidence report system of each hospital. 2) The characteristics of fall-prone patient were found as follows. They were mostly over 60 years old, in alert mental status, ambulatory with some assistance, and dependent on ambulatory device. The types of diseases related high incidence rate were cerebrovascular disease(3.2), hypertension(1.6), cardiovascular disease(1.4), diabetes(1.3) and liver disease(0.6). 3) The majority of fall events usually occurred m bed. bedside(walking or standing) and bathroom in patient room. Usually they were up on their own when they fell. And there were more falls of elderly occurred during night time than day or evening. 4) 63.8% of fall events resulted in physical injuries such as fracture and usually the patients had diagnostic procedures and some treatment(ex. suture) which caused additional cost to the patients and their families. 5) The found risk factors of fall were drugs(antihypertensive drug, diuretics) and environmental factors like too high bed height, long distance of bedside table and lamp switch, and slippery tile of bathroom floor. Conclusion: Considering these results, every medical and nursing staff should be aware of the risk factors of patients in hospital, and should intervene more actively the preventive managements, specially for the elderly patients during night. Therefore, it is recommended that the development of Fall Prevention Programs based on these results.

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Analysis of Duty-Free Shopping Attributes and Shopping Satisfaction of Chinese Tourists : Focusing on duty free shops in Busan (중국인 관광객의 면세점 선택속성과 쇼핑 만족도 분석 : 부산지역 면세점을 중심으로)

  • Hwang, Seong-Jun;Kim, Dong-Il
    • Journal of Digital Convergence
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    • v.15 no.12
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    • pp.137-145
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    • 2017
  • The purpose of this study is to suggest the measures to measure the shopping satisfaction and to increase the shopping satisfaction. We conducted surveys and conducted empirical analysis on Chinese tourists visiting duty free shops in Busan using direct survey method. The results of this study are as follows. First, factor analysis for subdividing the duty - free choice attribute was analyzed as store attribute, product attribute, and service attribute. Second, based on this analysis, the effect of each attribute on shopping satisfaction showed statistically significant positive results. Third, the analysis of the relative size of the effects of analytic attributes on satisfaction showed that store attributes were the highest. That is, the quality of duty-free shops, services, and products increases overall shopping satisfaction. Therefore, it can be said that the strategy implementation that improves the quality of the attributes affecting the satisfaction is expected to contribute to the improvement of the management performance, and suggests the management implications for the activation of the operation of the duty - free shop. Future studies will be more meaningful if more variety of shopping places are studied.

Development of Business Process Model for Overseas Natural Gas Pipeline Project at the Project Planning Phase (해외 천연가스 파이프라인 사업 진출을 위한 사업계획단계 의사결정 프로세스 모델 구축)

  • Sin, Eonill;Han, Seung-Heon;Jang, Woosik;Lee, Yong-Wook
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.32 no.5D
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    • pp.473-481
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    • 2012
  • Demand of Natural Gas (NG) consumption is continuously increasing by long service life and low environmental impact than other fossil fuels. Because of this reasons, Gas wells exploration and huge LNG plant construction project are being boosted world-widely. Especially, overseas NG pipe-line projects are emerging by considering safe and efficiency at the inter-country sections. At the same time, Korean contractors are being achieved to record-breaking performance at 2011's overseas construction market and 80% of new-record was attained from overseas plant construction projects. Nevertheless, Korean contractors are behind than overseas leading contractors by geographical distance from gas wells and concentrated demand for storage plant. In these reasons, this paper aims to develop the standardized business process model(BPM) for overseas NG pipe-line project at project planning phase to support the project entry. To this aim, first of all, extract the BPM through the broad literature and overseas construction market review and domestic/overseas pipe-line project analysis. Second, Test-bed was performed to confirm of practical applicability by 4 experts. And then 15 experts survey were performed to validate the usability and effectiveness of BPM for overseas NG pipe-line project. Consequently, if Korean contractors are using this BPM with their own know-how and experiences, it will be returned to more reasonable and rational references for decision making in overseas NG pipe-line project.

The effect that social welfare officials' awareness of welfare has on their sense of duty value and duty efficiency (사회복지공무원의 복지의식이 직무가치관과 직무효과성에 미치는 영향)

  • Cho, Eoun-Suk;Kim, Chong-Tae
    • Journal of Digital Convergence
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    • v.11 no.11
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    • pp.133-141
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    • 2013
  • The objective of this study is to empirically examine the effect that social welfare officials' awareness of welfare, who play the core role in delivering public welfare service, has on their sense of duty value and duty efficiency. The implications this study suggests are as follows; First, this study has a meaning in that it empirically proved the social welfare officials' awareness level of welfare. Second, this study provided the specific theoretical basis for the approaches and alternatives for the need to improve social welfare officials' awareness of welfare and operate the desirable welfare policy and system, by examining the effect that social welfare officials' awareness of welfare has on their sense of duty value and duty efficiency. Third, we can find the political implication from this study that welfare policy should be established and operated toward the direction of enhancing equalization effect of welfare system, and minimizing free ride or hampering the will to work, if we intend to improve social welfare officials' awareness of welfare. Fourth, this study presented the need to improve the work system of social welfare officials, through the fact that the shorter their work period is, the lower sense of welfare, duty value and duty efficiency they have. Based on the study results above, we suggest the activation of studies on social welfare officials' awareness of welfare, the need to regularly educate social welfare officials about welfare policy, system and value, the need to improve social welfare officials' positive awareness of welfare and their duty performance through deciding welfare policy toward the direction of enhancing social equality and equalization, and the need to improve social welfare officials' work system.

Wear Characteristics of Cylinder-Liner Materials for Diesel Engine at Elevated Temperature (디젤엔진용 실린더 라이너 소재의 고온 마모특성)

  • Kim, Jin-Yeol;Kim, Jae-Hoon;Oh, Kwang-Keun;Lee, Seung-Hak;Chang, Joon-Yong
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.39 no.11
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    • pp.1131-1136
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    • 2015
  • In a diesel engine, the wear of the cylinder liner occurs because of the continuous reciprocating motion of the piston ring. This wear reduces the performance of the diesel engine and shortens its service life. This study evaluated the wear characteristics of GT metal and a conventional metal used for cylinder liners using a ship's diesel engine. Wear tests were performed at temperatures of $25^{\circ}C$, $175^{\circ}C$, and $325^{\circ}C$, and under loads of 10 N, 30 N, and 50 N. The amount of wear, specific wear rate, and friction coefficient were evaluated for each condition. To analyze the wear mechanism, observations were made on an SEM. In the case of both metals, abrasive and adhesion wear occurred on the wear surfaces at room temperature, and corrosion wear was observed at high temperatures. The amount of wear and the specific wear rate of the GT metal were lower than those of the conventional metal at all temperatures, and hence it can be concluded that the wear characteristics of the GT metal are much better.

Effect of TESPT Silane Coupling Agent on Mechanical Properties of Precipitated Silica Filled NBR Compound for Oil Seal (TESPT 실란커플링제가 침전 실리카로 보강된 오일씰용 NBR복합소재의 기계적 물성에 미치는 영향)

  • Lee, Young-Seok;Hwang, Ki-Seob;Lee, Jong-Cheol;Kim, Tae-Geun;Ha, Ki-Ryong
    • Elastomers and Composites
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    • v.46 no.1
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    • pp.45-53
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    • 2011
  • The effect of the silane coupling agent, bis(triethoxysilypropyl)tetrasulfide (TESPT), on mechanical properties of a silica-filled NBR compound for oilseal was investigated. Curing behavior and crosslinking density of the compounds were measured using ODR (oscillating disk rheometer) and swelling ratio in toluene. UTM (universal testing machine) and shore A hardness tester were used in order to study the characteristics of mechanical properties of original vulcanizates and aged ones with heated air and ASTM No. 3. oil. Recovery of elasticity which influences the performance and service life of oilseal was investigated by giving bending deformation to vulcanizates in aging condition. After bending aging test, recovery distance was measured and calculated angle of recovery from it. TR (temperature retraction) test was performed on these vulcanizates to determine the low temperature recovery behavior. Wear resistance was measured by Taber type abrasion tester. In addition, SEM was used to characterize the morphology of the worn surface of vulcanizates. The result showed that addition of TESPT into silica-filled compound improves not only compound flow-ability, interaction between NBR and silica and crosslinking density, but also hardness, 100% modulus, recovery of elasticity, wear resistance, heat resistance and ASTM No.3 oil resistance of vulcanizates.

Nonnegative Matrix Factorization Based Direction-of-Arrival Estimation of Multiple Sound Sources Using Dual Microphone Array (이중 마이크로폰을 이용한 비음수 행렬분해 기반 다중음원 도래각 예측)

  • Jeon, Kwang Myung;Kim, Hong Kook;Yu, Seung Woo
    • Journal of the Institute of Electronics and Information Engineers
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    • v.54 no.2
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    • pp.123-129
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    • 2017
  • This paper proposes a new nonnegative matrix factorization (NMF) based direction-of-arrival (DOA) estimation method for multiple sound sources using a dual microphone array. First of all, sound signals coming from the dual microphone array are segmented into consecutive analysis frames, and a steered-response power phase transform (SRP-PHAT) beamformer is applied to each frame so that stereo signals of each frame are represented in a time-direction domain. The time-direction outputs of SRP-PHAT are stored for a pre-defined number of frames, which is referred to as a time-direction block. Next, In order to estimate DOAs robust to noise, each time-direction block is normalized along the time by using a block subtraction technique. After that, an unsupervised NMF method is applied to the normalized time-direction block in order to cluster the directions of each sound source in a multiple sound source environments. In particular, the activation and basis matrices are used to estimate the number of sound sources and their DOAs, respectively. The DOA estimation performance of the proposed method is evaluated by measuring a mean absolute error (MAE) and the standard deviation of errors between the oracle and estimated DOAs under a three source condition, where the sources are located in [$-35{\circ}$, 5m], [$12{\circ}$, 4m], and [$38{\circ}$, 4.m] from the dual microphone array. It is shown from the experiment that the proposed method could relatively reduce MAE by 56.83%, compared to a conventional SRP-PHAT based DOA estimation method.

Effect of Legume Cover Crops and Nitrogen Fertilization Rates on Yield and Nitrogen Use Efficiency of Waxy Corn (Zea mays L.) in No-Tillage System

  • Choi, Jong-Seo;Kim, Min-Tae;Ryu, Jin-Hee;Kim, Kwang Seop;Kim, Sook-Jin;Park, Ki-Do
    • Korean Journal of Soil Science and Fertilizer
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    • v.49 no.5
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    • pp.531-540
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    • 2016
  • The adoption of legume cover crops in no-tillage system can contribute to improve soil fertility by providing several benefits, including reduction in soil erosion, suppression of weed growth and N supply to subsequent crops. We conducted a field study to investigate the effect of cover crops and nitrogen fertilization rates on yield and nitrogen use efficiency of waxy corn (Zea mays L.) in no-tillage upland field. Two legume cover crops, hairy vetch (Vicia villosa Roth) and crimson clover (Trifolium incarnuturn L.) were mechanically terminated with roller in early June. For each cover crop treatment, nitrogen (N) fertilizer was applied at three different rates (145, 72.5 and $0kg\;N\;ha^{-1}$). The growth and yield characteristics of corn were significantly affected by the N fertilization rates in crimson clover plots, which suggest N mineralization from the cover crop residue was not sufficient. In contrast, N fertilization rates had no significant effect on growth and yield of corn in hairy vetch plots, indicating that the amount of N released from the cover crop is large enough to meet most of the N requirement of corn. However, the application of N fertilizer in hairy vetch cover plots resulted in slight increase of crop yield, though not statically significant, and high levels of N concentration in corn plant tissue possibly due to luxury consumption of N. Organic residues on the soil surface in hairy vetch cover plots had substantial amounts of N after harvest, ranging from 100 to $116kg\;N\;ha^{-1}$, which is presumably retained during winter season and released by microbial mineralization in subsequent year. The highest nitrogen yield efficiency was achieved in the plot with hairy vetch cover and no N fertilizer application, followed by the plot with hairy vetch cover and $72.5kg\;N\;ha^{-1}$ fertilization rate. In conclusion, hairy vetch showed better performance in corn productivity as compared with crimson clover. In addition, it was concluded that the application of N fertilizer between 0 and $72.5kg\;N\;ha^{-1}$ in combination with hairy vetch cover crop might be most efficient for corn yield under no-tillage system with climatic and soil characteristics similar to those of the experimental site.