• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.129-132
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• 2002

• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.133-137
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• 2002

• 한국IT서비스학회:학술대회논문집
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• 2002.11a
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• pp.138-142
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• 2002

• The Journal of the Korea Contents Association
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• v.12 no.1
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• pp.275-298
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• 2012

Holding conventions and exhibitions are deemed as a highly valued-added services. The conventions and exhibitions industry (CEI) contributes to the development of the region in which the venues are located by creating jobs, boosting the local economics, attracting dollars and increasing tax incomes. At the same time, the international awareness of the region rises after holding an international exhibition or convention. This study investigated the effects of outsourcing services quality that employed by corporations organizing conventions and exhibitions on business performance and customer satisfaction of organizing corporations. It was found that many convention organizing corporations relied on outsourcing services for the most of the process. Given that the staff members of outsourcing companies serve as the major source of services for events, the quality of their services has much effects on the business results of hiring corporations. In this study, major factors influencing the service quality and the importance of the service quality were addressed. And the ideas for effective method for controlling the outsourcing sources were also suggested for hiring corporations and outsourcing companies.

• Information Systems Review
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• v.7 no.2
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• pp.229-255
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• 2005

The Korea Development Bank promoted a total outsourcing for IT operation in 1999 for the first time in the banking industry. The Korea Development Bank became the center of public attention because the most banks were unwilling to take an outsourcing with external sources for the reason of financial operation accidents, securities, and threats of strikes. After the introduction of the total IT outsourcing, the Korea Development Bank has continuously diagnosed the problems of the IT outsourcing and adopted various proper complements for the enhancement of the IT outsourcing. As the result of the enhancement, the IT outsourcing of the Korea Development Bank marched into the joint liability operation period after going through the outsourcing operation period and the co-operation period. The joint liability operation which is the most leading outsourcing system which is adopted by the Korea Development Bank for the first time in the banking industry. Through the joint liability operation, the Korea Development Bank could accept the most up-to-date IT, concentrate internal manpower on the core capability, and secure flexibility of manpower. Also, the bank changed the relationship between the bank and the external sources from the one-sided relationship between a producers and a consumer to the joint liability relationship on which both sides are responsible for the operation, and could integrate the internal capacity with the professional know-how of the external IT outsourcing company. In this paper, we testified the soundness and validity for the worries of banks about the total IT outsourcing with external sources. And, we arranged the advantages and outcomes of the total IT outsourcing with external sources compared to the IT outsourcing with internal sources. Moreover, we expect that we can improve the closed financial IT outsourcing industry structure and raise the world competitive power of domestic IT outsourcing companies by correcting wrong ideas on the IT outsourcing with external sources.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.301-308
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• 2003

본 연구의 목적은 IT 아웃소싱의 효익을 정성적이고 정량적으로 측정 가능하게 해 주고, 성과를 지속적으로 관리하게 해 주는 IT BSC 기반의 성과측정 프레임웍을 제안하고자 함이다. BSC는 전통적인 재무적 성과측정 방법에 고객, 내부 비즈니스 프로세스, 학습과 성장과 같은 무형의 효익 보완해 준다는 측면을 가지고 있어, IT 성과를 측정하는데 적용되어 왔다. 본 연구는 IT BSC를 통해 비즈니스 전략과 연계한 성과를 측정하기 위해 지표의 도출, 측정 데이터의 수집에서, 분석 보고에 이르는 전 과정을 제시하고 있다. 이는 IT 아웃소싱의 성과를 정량적, 정성적으로 측정하는 것을 가능하게 해 주는 방법론의 제시라는 데 의의가 있다.

• Spatial Information Research
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• v.20 no.3
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• pp.67-81
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• 2012

Due to the recent advancement of cloud computing, the research on database outsourcing has been actively done. Moreover, the number of users who utilize Location-based Services(LBS) has been increasing with the development in w ireless communication technology and mobile devices. Therefore, LBS providers attempt to outsource their spatial database to service provider, in order to reduce costs for data storage and management. However, because unauthorized access to sensitive data is possible in spatial database outsourcing, it is necessary to study on the preservation of a user's privacy. Thus, we, in this paper, propose a spatial data encryption scheme to produce outsourced database from an original database. We also propose a k-Nearest Neighbor(k-NN) query processing algorithm that efficiently performs k-NN by using the outsourced database. Finally, we show from performance analysis that our algorithm outperforms the existing one.

• Journal of Korea Port Economic Association
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• v.25 no.3
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• pp.93-116
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• 2009

As the popularity of logistics service outsourcing has been continuously growing, one of the most frequently addressed issues is how to estimate the effect of cost reduction for users and profit gains from outsourcing contract for providers. Many manufacturing companies agree that logistics outsourcing helps to reduce their operating costs, but some other companies still do not achieve the cost saving or do not trust logistics service providers, so they keep up in-house logistics operations. On the other hand, logistics service providers have low profitability from domestic business activities since they should meet the requirements for highly customized and diverse services from customers and unstable market situation. This study provided the status report dealing with logistics service contracts in Korea. From the focused group interview with logistics professionals, we found out that service scope, scale and cost structure are the most influential factors affecting logistics service contracts. Also, logistics service providers are more sensitive than users regarding value-added logistics service, contract duration and process. Moreover, this study also proposed the standard clauses for logistics service contract and types of logistics contract applied in current logistics fields. As a result, it is expected that these achievements from this study can be utilized to improve the satisfaction of logistics outsourcing in upgrading service quality and customer service level.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.70-77
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• 2003

본 연구는 아웃소싱 상황에서 정보시스템 개발프로젝트의 관리에 대한 이해를 목적으로, 시스템개발 프로젝트에 대한 관리를 통제(control) 또는 조정(coordination)의 관점에서 보는 기존의 연구 흐름과 같은 선상에서, IS 아웃소싱 프로젝트 관리의 문제를 조직간 통제관점에서 살펴보고자 한다. 본 연구에서는 다음의 두 가지 측면에서, 기존 연구의 확장을 시도하였다. 첫번째, 조직내부의 시스템 개발프로젝트 관리의 연구결과를 아웃소싱 상황으로 확장하여 적용하였다. 두번째, 기존 연구들이 개별 통제유형에 주목하였으나, 현실적으로는 다양한 통제유형이 동시에 존재하기 때문에, 조합적 측면에 초점을 맞추어 확장하였다. 이를 위하여 공식적 통제와 비공식적 통제를 두 가지 기준을 사용하여, 네 가지의 통제조합에 대한 이론적 유형(typology) - 역동적, 계약중심, 파트너쉽중심, 수동적 유형 - 제시하여, 35개 기업의 66개 프로젝트를 통하여 실증적으로 검증하였다. 연구결과는 파트너쉽중심 유형을 제외하고는 이론적 유형과 유사한 네 가지의 통제조합에 대한 실증적 유형(taxonomy) - 역동적, 계약중심, 중간형, 수동적 유형-이 도출되었다. 각 실증적 유형간의 차이는 역동적 유형과 계약중심 유형이 높은 것으로 나타났으며, 중간형 유형과 수동적 유형의 성과가 상대적으로 낮은 것으로 나타났다.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.155-161
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• 2003

해외에서는 교육/훈련 영역에서도 최신 정보기술과 아웃소싱을 통해 기업들이 교육/훈련에 대한 투자로부터 더 많은 성과를 높일 수 있도록 하는 새로운 접근방법이 시도되고 있다. 그러나 이러한 새로운 접근 방법의 도입을 통한 효과성 향상을 위해서는 해당 기업의 상황에 맞게 적절히 활용할 수 있도록 하는 비즈니스 목적과의 연계, 성과측정, 니즈 세분화 등을 수행하여야 하며, 관계 나침반 같은 프레임워크를 활용하여 핵심 교육/훈련 프로세스에서 회사의 전략에 부합하는 혁신을 달성할 수 있도록 아웃소싱 업체와의 관계 형성을 하여야 한다.