• 대한물리치료과학회지
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• 제21권1호
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• pp.1-12
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• 2014

Purpose : This study aims to provide fundamental information for increasing a physical therapist's empowerment and suggesting effective ways to incorporate humor into the physical therapist's organizations by investigating a level of perceived sense of humor and empowerment, as well as examining the relationship between them. Method : This study was conducted in the country's 9 general hospitals, 11 rehabilitation hospitals, 20 clinics. The data of general characteristics, sense of humor, and empowerment were collected from 1 August 2012 to 25 August 2012. A total of 300 clinical instructors were distributed and collected. The call response rate was 94.7%(n=284). The collected data were analyzed by spss/pc + 12.0 Result : 1. The mean score of the physical therapist's sense of humor was $56.53{\pm}05.58$ out of 84 and each of the sub-dimensions were scored in order of emotional expressiveness, liking of humor and metamessage sensitivity. 2. The mean score of the physical therapist's empowerment was $56.67{\pm}12.72$ out of 84 and each of the sub-dimensions scored in order of meaning, competence, self-determination and impact. 3. There was no significant difference between the sense of humor and the empowerment(r=0.093, p=0.118). 4. There were no significant difference in sense of humor. 5. There were significant differences in the levels of the empowerment by sex, marriage, workers satisfaction, age, attainment in scholarship, workplace, and duration of work. Conclusion : Although there was no significant difference between the sense of humor and the empowerment. the sub-dimension of human preference was significant.

• 치위생과학회지
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• 제19권1호
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• pp.31-38
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• 2019

Background: This study aimed to investigate the effects of critical thinking and good communication skills on the problem-solving abilities of dental hygiene students. Methods: A total of 508 dental hygiene students were convenience-sampled from 3 universities. Results: The results revealed that critical thinking had the highest intellectual fairness score of 3.60, and systematicity was the lowest at 3.19. The values for communication skills were high in reaction, social adequacy, and concentration, with an average of 3.65. Problem-solving abilities were in the following order: clarification of the problem, seeking solutions, and decision making. According to general characteristics, more extroverted personalities possessed higher levels of critical thinking, communication skills, and problem-solving abilities (p<0.01). Critical thinking scores were high (p=0.016) in students who responded that peer relationship was difficult; however, their communication skills were the lowest (p<0.001). Additionally, problem-solving abilities were highest among students who reported a difficult peer relationship (p=0.001). The higher the satisfaction with dental hygiene academics, the higher the critical thinking, communication skill, and problem-solving ability (p<0.001). Critical thinking showed a high positive correlation with variables in the following order: clarification of the problem, performing the solutions, seeking solutions, decision making, and evaluation and reflection. The communication skills were also related to these variables listed above (p<0.01). With critical thinking, confidence, watchfulness, intellectual passion/curiosity, sound skepticism, objectivity, and systematicity all influenced the problem-solving ability. Conclusion: Communication skills were influenced by noise control, putting on the other's shoe, social tensions, and efficiency, which affected the problem-solving ability. Dental clinics require dental hygienists to have critical thinking to make analytical judgments and effective communication skills to solve human relation problems with patients and care-givers. Therefore, these skills should be developed in dental hygiene students to improve their problem-solving abilities.

• Asia Marketing Journal
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• 제20권3호
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• pp.83-103
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• 2018

The purpose of this research is to investigate the effect of customer-contact employees support on service recovery efforts. Service companies should try to prevent the service failure situation from occurring, but it is realistic that the service failure occurs due to the characteristics of the service. Service recovery efforts of service providers are important because effective responses to service failures can enhance customer satisfaction despite service failures. Social support for customer-contact employees needs to improve service recovery efforts. Specifically, this study focuses on the mediation roles of job burnout and customer orientation in relationship between social support for customer-contact employees and service recovery efforts. Social exchange theory was used as the theoretical underpinning of the research model. Based on reciprocity principle, this paper suppose that support for customer-contact employees and service recovery effort are a kind of social exchange relationship. Social supports for customer-contact employees are categorized into internal and external organization. Internal organization is POS(perceived organizational support) and external organization is customer support. The research model was tested with the data gathered from the flight attendants whose emotional labor intensity was relatively high and the service failure frequently occurred. As a result of analysis, social supports for customer-contact employees classified into organizational support, supervisor support, and customer support are found to have differential impacts on job burnout and customer orientation. It has been found that job burnout of service providers is negatively affecting service recovery efforts. On the other hand, customer orientation of service providers has a positive influence on service recovery efforts. Based on the results of the analysis, we provide practical implications for effective service recovery efforts in service failure situations, and suggest the theoretical implications to explain the process of service recovery effort. Finally, limitations of the study and directions for future research are suggested.

• 한국식생활문화학회지
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• 제22권2호
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• pp.191-200
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• 2007

This study was designed to investigate the correlation between perceived TQM performance and organizational culture of dietitians. The objective of the study is to help the management of foodservice by providing a direction which will elevate perceived TQM performance of dietitians and presenting plans which will ensure effective dietitians. Questionnaires handed out to 308 dietitians worked in institutional foodservice operation including elementary, middle and high schools, hospitals, business and industries. In terms of TQM importance and performance, the more important dietitians perceived, the higher their performance level rose. Data form the IPA, external and internal customer satisfaction, executive ability, communication system and technology, information technology and application ability, food process, strategy, and leadership were required further improvement by dietitians. Of present organizational culture model, human relations model and open systems model were more likely to be adopted by dietitians in middle and high schools. According to the type of foodservice management, the open systems model was more preferred by dietitians from self-operated operations rather than respondents from contracted operations. Canonical correlation analysis between TQM performance and organizational culture showed canonical correlation to be higher (canonical correlations coefficient: .66). In conclusion, TQM performance-organizational culture showed higher canonical correlation. In the organizational culture, foodservice operation is capable of improving the aims for the rational goal model and the open systems model. The results showed that TQM performance and organizational culture had significant relationship, especially positive organizational culture emphasizing on internal process and rational goal model would have influence on TQM performance of dietitians. Foodservice operation, however, should recognize importance of open and development culture to improve dietitians' TQM performance. To apply open system foodservice organization should encourage dietitian and foodservice employees to challenge and compete for the works, Moreover, organizational effort such as information exchange program and support system should be established.

• 한국콘텐츠학회논문지
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• 제14권4호
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• pp.368-378
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• 2014

본 연구는 서울에서 대학재학 및 어학연수중인 외국인 유학생을 대상으로 이문화에 대해 어떤 태도를 갖고 있으며, 문화적응에 어떤 영향을 미치는지 분석하여 이들이 대학생활과 한국생활에 잘 적응하고, 향후 기업의 인적자원으로 활용하기 위한 가이드라인을 제공하고자 한다. 실증분석을 통해 도출된 결과는 첫째, 이문화 태도의 '문화적 거리감'은 '사회관습문화'요인에 영향을 미치고,'문화적 유연성'과 '이문화 인식'은 인간관계요인에 유의적인 영향을 미치는 것으로 나타났다. 둘째, 이문화 태도에서 '문화적 유연성'과 '이문화 인식'이 한국생활 만족도에 유의적인 영향을 미치는 것으로 나타났다. 셋째, 체류기간이 3-4년 정도인 유학생은 '사회관습'요인, 2-3년은 '전통문화'요인을 가장 높게 인지하는 것으로 나타났다. 넷째, 외향적인 성향과 여성이 '인간관계'요인, 동양인이 '생활문화'요인을 더 높게 인지하는 것으로 나타났다.

• 한국산학기술학회논문지
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• 제8권6호
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• pp.1613-1624
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• 2007

첫인상이 대인관계에 있어서 유연성을 갖기 때문에 첫인상은 $4{\sim}10$초 정도의 짧은 시간에 결정되어진다고 볼 수 있다. 첫 만남에서 결정된 이미지를 새롭게 바꾸려 할 때에는 많은 시간과 노력이 필요하며 첫 만남에서 호감과 신뢰를 갖도록 하는 '라포형성'은 고객관리에 있어 매우 중요한 요소 중 하나이다. 본 논문은 이러한 경영환경의 변화에 따른 시대적 요구에 따라 고객만족경영에 매우 중요한 '라포 형성'에 관해 연구, 이를 상품판매 현장에 적용하여 판매 제고를 도모코자 한다. 본 연구를 위해서 인간 성격체계 중 가장 효과적인 도구로 평가되는 9가지 성격유형을 설명하는 '에니어그램'을 활용하였고 9가지 유형들의 각 특성 중에서 판매현장에서 적용가능 하리라 판단되는 특성들을 선별하고 이 요인들은 판매현장에서의 라포형성에도 영향을 미칠 것이라는 생각했다. 그리고 한국에니어그램 영성연구소에서 설문과 워크숍을 통해 자기 유형을 찾은 사람들 375명을 대상으로 설문을 통해 적용여부를 증명하였다.

• 패션비즈니스
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• 제25권3호
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• pp.90-107
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• 2021

This study concludes that communication based on interaction between broadcasting hosts and consumers is differently characterized by fashion live commerce types. Subcategories of the types of fashion live commerce were created and used in the analyses of domestic consumer awareness. Three subcategories were created: The department store type, Designer brand type, and Influencer host type. Comments representing consumers' awareness that appear immediately during real-time broadcasting were collected and used for the analyses. The frequency and TF-IDF-based top keywords were selected to analyze the semantic network and CONCOR, and the top keywords were analyzed by deriving the values of degree of centrality. The analysis identified that a group of product attributes and a group of live commerce offered value were common between the three types. As for the group characteristics classified by type, for the department store types, brand attributes, benefits, and values from pursuing the products were identified. For designer brand types, a group of viewers' responses and inquiries were identified. It is interpreted that the satisfaction value gained from hosts with product expertise has been clustered. Influencer host types have affirmed a group of external product values. A close relationship is formed and it is thought to have led a group of values to trust the external image of the product. This study carries significance in analyzing real-time comment data from consumers using fashion live commerce to empirically reveal the characteristics of each type.

• 한국치위생학회지
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• 제12권2호
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• pp.307-315
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• 2012

Objectives : This study is to make basic materials for an effective human resource management plan by understanding relationship between self-esteem and intention of transfer of dental hygienists who are working in dental diagnostic institutions and to contribute to human resource program development for promoting development into a dental hygienic profession. Methods : This survey was carried out for dental hygienists who are engaging in dental diagnostic institutions in part of Cheonbuk Area by survey researchers for 10 days from September 14 to September 24, 2011 by visiting dental clinics after respondents replied to a questionnaire after listening to explanations of study purposes. Total 210 copies of questionnaire were retrieved and 201 copies were used as materials for the final analysis excluding 9 copies with insincere replies. Results : 1. The total average grade for self-esteem of study objects was 32.83(${\pm}3.08$) points. The total average of intention of transfer was found to be 32.91(${\pm}7.50$) points. 2. Self-esteem by satisfaction on the current workplaces was shown to be high with 'very satisfactory'(p=0.028), which has significant difference statistically (p<0.05). 3. In the intention of transfer by general characteristics, 20-25 years ($35.15{\pm}7.17$) was higher than over 40 years old ($23.44{\pm}3.47$) by age to show significant difference statistically (p=0.000). As for married status, single ($34.42{\pm}6.64$) was found to have higher intention of transfer than married ($30.28{\pm}8.11$), which showed significant difference statistically (p=0.018). As for the education background, 3 year course college graduates ($33.49{\pm}7.25$) showed more intention of transfer than over undergraduate students ($22.75{\pm}9.43$) to show significance statistically (p=0.002) and in the working years 1~3 years ($34.40{\pm}7.07$) was found to have more intention of transfer than over 10 years ($25.13{\pm}5.08$) to be significant statistically (p=0.000). The annual income less than 25 million won ($34.10{\pm}6.54$) showed more intention of transfer than over 40 million won ($21.00{\pm}0.00$) (p=0.000). 4. Intention of transfer by satisfaction of current workplaces was found to be high in 'very unsatisfactory', which showed significant difference statistically (p<0.001). 5. Pure correlation between self-esteem and intention of transfer came into existence and intention of transfer was found to be higher as self-esteem is higher. Conclusions : Through results as above, intention of transfer of dental hygienists was found to be higher as self-esteem is higher. Various follow-up studies which are to perform empirical verification by analyzing various factors which can affect intention of transfer based on this and using them as control variables are thought to be tried.

• 한국가정과교육학회지
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• 제25권3호
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• pp.79-91
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• 2013

본 연구는 고등학생이 인식하는 친구지지, 가족건강성과 자기통제력의 관계를 분석함으로써 자기통제력을 향상시킬 수 있는 방안을 모색하며 가정과 학교에서 고등학생을 지도하는 데 있어 기초적인 자료를 제공하고자 한다. 본 연구의 결과를 요약하면 다음과 같다. 첫째, 고등학생들의 친구지지와 가족건강성은 중간값(3.0)보다 높았고, 자기통제력 중 장기적인 만족을 추구하는 정도는 중간값보다 높고, 즉각적인 만족을 추구하는 정도는 중간값보다 낮았다. 둘째, 친구지지는 성별에 따라 유의미한 차이가 나타났고, 가족건강성은 생활수준과 부모의 학력에 따라 부분적으로 차이가 나타났다. 또한 자기통제력은 성별과 부학력에 따라 유의미한 차이가 나타났다. 셋째, 가족건강성과 자기통제력 사이에 유의한 상관이 있는 것으로 나타났고 친구지지와 자기통제력 사이에는 유의한 상관이 나타나지 않았다. 넷째, 자기통제력에 유의미한 영향을 미치는 변인들은 역할공유 및 문제해결력, 의사소통 및 가족유대, 부학력이었으며, 이 변인들은 자기통제력을 15% 설명해 주었다. 이와 같은 연구 결과를 살펴볼 때 고등학생의 자기통제력에는 가족건강성의 영향력이 크다는 것을 알 수 있다. 따라서 가정의 역할이 중요하므로 가족 간의 유대를 강화하고 긍정적인 의사소통을 하도록 가정과교육을 강화하며, 고등학생의 자기통제력을 증진시킬 수 있는 프로그램을 개발하여 제공할 필요가 있다.

• 시큐리티연구
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• 제28호
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• pp.7-31
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• 2011

이 연구는 시큐리티 요원의 심리적 임파워먼트와 서비스지향성 및 조직성과의 관계를 규명하기 위하여 2011년 천안, 아산시 소재 민간경비회사에 재직 중인 경비원을 모집단으로 선정한 후 유의표집법(purposive sampling method)을 이용하여 300명의 표본을 추출하였으나, 연구에 사용된 사례 수는 총 271명이다. 이 연구는 SPSSWIN 18.0을 이용하여 요인분석, 신뢰도분석, 다중회귀분석, 경로분석을 실시하여 다음과 같은 결론을 얻었다. 첫째, 심리적 임파워먼트는 서비스지향성에 영향을 미친다. 즉 의미성과 자기결정성이 높을수록 서비스인적자원관리, 서비스리더십, 서비스접점관리의 수준이 높아진다. 둘째, 심리적 임파워먼트는 조직성과에 영향을 미친다. 즉 영향력과 의미성이 높을수록 조직몰입, 직무만족, 성과의 수준이 높아진다. 셋째, 서비스지향성은 조직성과에 영향을 미친다. 즉, 서비스인적자원관리, 서비스리더십, 서비스접점관리가 증가할수록 조직몰입, 직무만족, 성과의 수준이 높아진다. 넷째, 심리적 임파워먼트는 서비스지향성 및 조직성과에 직 간접적인 영향을 미친다. 이러한 결과를 바탕으로 시큐리티 기업의 관리자들은 종업원들의 특수한 근무환경을 이해하고 획일적이고 형식적인 관리체계에서 벗어나 종업원들이 근무환경의 변화에 따라 직무수행능력과 잠재력을 활용할 수 있도록 권함과 책임을 부여함으로써 고객에 대한 서비스 마인드가 향상되어 조직의 성과도 향상 될 수 있을 것이다.