• Journal of Construction Engineering and Project Management
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• 제3권4호
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• pp.26-34
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• 2013

Customer satisfaction and customer relationship are crucial aspect in any enterprises including housing construction projects. In general, the housing developers are facing a number of new challenges in different countries including Libya. The construction industries/housing developers need to continuously improve their products and services to meet customers' satisfaction desires and to remain in the current competitive market. This paper focuses on analysing the satisfaction factors of customers including qualityaspects of products and services in the construction projects. A framework was developed to evaluate the dynamics relationship between customer satisfaction and quality products or services, aiming to help companies' managers and policy makers to understand the needs and points of view of their customers. Apragmatic analysis was conducted to explore and analyse the customer satisfaction factors in construction industry considering different aspect of customer groups in Libya. Results indicate that there is a high demand of improvements in the contractor's performance in terms of cost, time and quality of products. It was also found that Libyan construction companies have been forced to transform their policies after on Libyan war 2011 to focus on client and customer satisfactory policies, or say centric for the purpose of improving client requirements and turn the business into more advantageous for any company.

• 한국주거학회논문집
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• 제19권5호
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• pp.85-92
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• 2008

The aim of this research is to develop the sentiment indicators of housing welfare for evaluating housing welfare policies conducted by the Korean government. The methods of this research are used by analysis of related documents, FGI (Focus Group Interview), and survey. The survey was made by experts and consumers. To analyze the survey, this research also uses confirmatory factor analysis by SPSS (Statistical Package for the Social Science) program, AHP (Analytical Hierarchy Process) by Expert Choice program, frequency, average, percentages, Factor analysis etc. As a result of this research, selected housing welfare indicators are settled as follows: In the housing welfare aspect, 11 indicators in the department of 'Housing Satisfaction' and 11 indicators in the department of 'Community Satisfaction' (22 in total) are suggested. The indicators are 1) Water Supply and Distribution Equipment 2) Heating equipment 3) the size of the exclusive residential area 4) the number of rooms 5) Ventilation and Lighting 6) Sound Insulation (Indoor Noise) 7) Air Pollution/Odor 8) House Deposit 9) Rent Paid 10) Maintenance (Dwelling) Cost 11) The length of Occupation 12) Proximity to Welfare Facilities 13) Educational Environment 14) Convenience of Facilities (shops, hospitals etc.) 15) Convenience of Transportation and Commuting 16) Distance from Workplace 17) Landscape and Green Space (Tree, Flowers, Grass etc.) 18) Vandalism (Destruction Behavior, graffiti etc.) 19) Privacy 20) Noise in Public Places (Drinking, Loudly Talking etc.) 21) Safety from Crime 22) Safety from a Disaster. As of 2007, the housing welfare sentiment index is measured by the survey of 1,000 inhabitants in the public housing, which shows 3.51.

• 유통과학연구
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• 제5권1호
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• pp.89-105
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• 2007

아파트시장의 환경변화와 소비자 특성의 변화로 인해 아파트 선택시 소비자의 구매의사결정도 과거와는 매우 다른 양상을 보이고 있다. 아파트 건설업체들은 고객만족도를 높이기 위해서는 주거환경을 이해하고, 차별화된 주거가치를 고객들에게 제공하여야 한다. 그러나 지금까지의 선행연구에서는 주거환경이 주거가치, 주거만족, 재구매의도간의 관계에 대한 통합적 연구가 거의 없었다. 따라서 본 연구에서는 부동산뿐만 아니라 마케팅 분야의 관련 선행연구들을 토대로 주거환경이 주거가치, 주거만족, 재구매의도에 어떠한 영향을 미치며, 이러한 주거가치와 주거만족은 재구매의도에 어떤 영향을 미치는지를 분석하여 향후 아파트 건설업체의 경쟁력 강화를 위한 유용한 전략적 시사점을 제공하고자 하였다.

• Asian Journal for Public Opinion Research
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• 제8권1호
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• pp.3-21
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• 2020

This study examined the relationship between residential environmental satisfaction and quality of life, and how the relationship between variables differed depending on housing type. Residential environments can affect a person's life in a variety of ways. However, there have not been many studies on the relationship between quality of life and residential environments, which increases the importance of this study. In this study, residential environments were categorized according to amenities, safety, and neighborhood relationships, which enabled the comparison of influence between these elements. In addition, this study analyzed the moderating effect of housing type to look for improvements for low-rise housing residents. For testing the hypotheses, moderating regression analysis was conducted with data from the 1^st Gyeonggi Province quality of life survey that had 18,953 subjects. Results showed that residential environmental satisfaction had a positive effect on quality of life, with amenities having the largest influence. Furthermore, housing type had a significant moderating effect on the relationship between safety and quality of life. In other words, safety was proven relatively important in improving quality of life for low-rise housing residents. Today, with the limits to quantitative growth, qualitative development has become more important. In this respect, this study provides important implications for many developing countries undergoing urbanization.

• 가정과삶의질연구
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• 제14권3호
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• pp.1-20
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• 1996

The purposes of this study are to investigate the living environments, focused on economic and housing environments, of the elderly households in Chungbuk and to provide for the suggestions from the perspective of the well-being of the elderly. The results are as follows: for the economic environment, 70% of the elderly households receive the economic help from children, but the amount of the help is not much. Less than 20% of the households receive the pension and public assistance. Most elderly households had more assets than debt. The households tend to spend more for the necessties than for the non-necessities. The higher the income, the more the assets and the higher the consumption expenditures the higher is the life satisfaction. Therefore it is necessary to provide the elderly with opportunities to increase their income. For the housing environment, most elderly live in their own detached house with average size of 23 pyung. And there is 1.6 households per house. The condition of housing facilities is poor. The elderly prefer staying in the same place to moving, and invest little for their housing even though being able to afford to do so. The housing satisfaction, which is significantly influenced by the ownership the size the quality change in moving and the housing facilities, is correlated with the satisfaction of their condition as elderly households and their living satisfaction. Therefore, thoughtful policy is required to improve the standard of housing condition for the elderly households.

• 문화기술의 융합
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• 제9권4호
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• pp.707-715
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• 2023

본 연구는 주택 및 주거환경 만족도 영향 요인의 지역별 특성 비교 분석하기 위해서, 2020년 국토교통부 주거실태조사 데이터를 활용하여 Decision Tree 분석 중 CART 알고리즘을 적용하였다. 연구 결과는 첫째, 주거환경 만족도에서 의료복지시설 만족도, 교육시설 접근성 만족도가 광역시 및 수도권에서 높은 중요도를 보이지만 변의 사고 및 범죄로부터 안전한 환경 만족도 요인이 그 이외의 지역에서 더 높은 중요도를 보여, 권역에 따른 차이가 두드러졌다. 둘째, 주택 만족도에서는 주택 특성 요인이 중요하고 실내 환경 수준 만족도와 실내 안전 및 위생 상태 만족도가 대부분의 시도에서 중요도를 보였지만 주거환경 만족도에서는 주거 외부 정주 환경 특성 요인의 중요도가 더 높고 영향 요인이 상대적으로 균등하게 분포하여 종속변수에 따른 차이를 보였다. 이러한 권역별 특성의 일반화를 위해서는 시계열 데이터를 활용한 연구가 추후에 진행될 필요가 있다.

• 한국주거학회논문집
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• 제15권1호
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• pp.103-112
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• 2004

The object of this study is to offer a basic reference for improving students' housing into a desirable living environments at small-sized local city. To do so, this study is to analyze residential choice elements and interior environment satisfaction of students around Samcheok national university at user's point. Trough the field survey and questionnaire about students' housing, the student's residential environment is almost composed of one room type of multifamily housing. But students' housing of this type is insufficient to the housing level which they demand. To obtain the real features as theirs housing, the development of the plan type to reflect the their actual demand is necessary. The results of this study can be applied to the actual design of hiring students' housing.

• 한국주거학회논문집
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• 제26권2호
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• pp.29-38
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• 2015

The purpose of this study is to understand the actual condition of Bogumjari Housing Complex residents' management consciousness and to provide suggestions on ways to induce residents' volunteer participation and practice of the apartment management. This study was performed on Bogumjari Housing Complex which was occupied in 2012 and the similar-sized apartment complex of the private condominium to compare and analyze their actual condition of management and consciousness of their residents. The results of the analysis could be summarized as follows: 1) In terms of management of operation, there is no distinct difference. In terms of maintenance management, Bogumjari Housing Complex has difficulty in maintenance because of lack of management manpower. Also, the apartment complex of the private condominium has higher spontaneous participation rate, which seems to be influenced by activation of various organizations. 2) In terms of the satisfaction of management process, Bogumjari Housing Complex has have higher satisfaction with promotion of the apartment Management Rules, but it has lower satisfaction with public hygiene, community facility maintenance and operation of program than that of apartment complex of the private condominium. 3) Bogumjari Housing Complex has higher maintenance and participation consciousness, drawing conclusion that Bogumjari Housing Complexs' residents have higher expectations for apartment, a keen interest and strong will.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2008년 추계학술발표대회 논문집
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• pp.379-384
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• 2008

The purpose of the study was to supply the demand prediction of housing market with useful information by identifying housing preferences as housing norms of family levels. The survey uses questionnaires which are delivered to the 329 households who live in more $66m^2$-less than $99m^2$(2 0pyoung) or more $99m^2$-less than $132m^2$(30 pyoung) multi-family dwellings in Ulsan. The frequency test, t-test, factor analysis and One-Way analysis were used for the analysis of the results. more than half of households have held house-moving plan within 3 years. most of them have desired to live at the high-rise apartment in Nam-Ku area and have wanted wide size through an average of $3.3m^2$(10 pyoung) than present house size. It was revealed that the characteristics of moving behaviors, residential areas and housing preferences were significant variables which affected to housing satisfaction.

• 대한건축학회논문집:구조계
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• 제34권2호
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• pp.83-90
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• 2018

This study was conducted to investigate the living environment of semi-basement housing units in multi-household houses. It analyzed measurements of temperature and humidity obtained from the housing units. For this study, temperature and humidity sensors were installed in 10 semi-basement housing units to measure interior temperature and humidity for 13 months. A survey was conducted to get information about the occurrence of dew condensation and mildew and to investigate residents' satisfaction level with the residential environment. According to the result, all the housing units under study had dew condensation and mildew. The average summer temperature of the 10 housing units was $27.84^{\circ}C$, and average humidity was 64.91%RH, while the average winter temperature was $20.6^{\circ}C$, and the average humidity was 40.12%RH. Depending on the condition of each housing unit, deviation was big. Residents' average level of satisfaction with the living condition was 2.03 which shows a low satisfaction (on a scale of 1-5 with 5 being completely satisfied.).