• 한국조리학회지
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• 제23권4호
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• pp.43-55
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• 2017

The purpose of the study is to provide data for an efficient human resources management of hotel corporation by examining if the emotional intelligence with affective involvement and continuous involvement could impact work performance. For the field test and verification, the non-regular hotel staffs from November $1^{st}$ to $30^{th}$, 2016 were selected as the research objects. The research result is summarized as follows. First, the emotional intelligence of non-regular hotel staff impacted positively on affective involvement and continuous involvement. Second, the continuous involvement had a positive influence on work performance. Lastly, the emotional intelligence of non-regular hotel staff appeared to have a positive effect on the work performance. With this research, it may have an opportunity to utilize this study result as an educational material to enhance emotional intelligence of hotel corporation. In conclusion, it may need to introduce an emotional intelligence enhancement program in the hotel corporation. Also, in order to improve work performance, intensive efforts in organizational level would be required by enabling employees to make an affective involvement. Finally, to cope with rapidly changing circumstances, additional empirical study should be conducted that the affective involvement of non-regular hotel staff impacts the work performance.

• 한국산학기술학회논문지
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• 제8권3호
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• pp.654-659
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• 2007

본 논문은 호텔기업이 많이 활용하고 있는 CRM의 운용성과를 측정하기 위한 측정 요인에 대한 연구를 하였다. 이를 위해 통계적인 방법인 요인분석(Factor Analysis)과 AHP(Analytic Hierarchy Process)분석 기법을 연계하여 분석하는 방법을 연구하였다. 요인분석은 서로 상관있는 변수들만을 그룹화하고, 상관도가 낮은 변수는 또 다른 그룹으로 묶는 결과를 도출한다. 그러나 요인분석은 요인의 분류 외에는 주요 정보를 제공하지 못한다. 그렇기 때문에 이를 극복하기 위해서 분산분석, 회귀분석 등 다른 통계분석 방법을 시도한다. 그러나 이러한 분석은 요인분석 결과와 연계되는 것이 아니라 독립적인 분석을 하게 되는 것이다. 그렇지만 호텔기업의 CRM 운용성과 분석에서는 요인의 중요도 분석이 중요하다. 따라서 AHP 분석기법을 연계하여 호텔기업의 CRM 운용 성과를 측정하기 위한 요인 분석방법에 대해 고찰하였다.

• 한국가정과학회지
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• 제6권2호
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• pp.41-48
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• 2003

The purpose of this research was to analyze the sexual discrimination level of woman employee in hotel industry. This research was based on a survey. The survey was conducted on 130 individuals who were working in hotels in Seoul. With collected data, regression analysts, T-Test and analysis of variances were utilized using SAS program. The results showed that there were no evidences of sexual discrimination among tile individuals' educational levels and the departments. Whereas, there were evidences of sexual discrimination, sexual harassment. discrimination against employment, and workload among the position levels within a corporation. Finally. the analysis showed that there were sexual discrimination in a promotion policy. retirement policy. workload. and employment during employment period. However, there were no evidences of sexual discrimination in ether areas.

• 국제초고층학회논문집
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• 제4권3호
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• pp.199-207
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• 2015

Abeno Harukas is the tallest building in Japan and is located in Abeno, which is one of the three main railway transport nodes in Osaka. This building has a height of 300 meters, and its lowest levels are 30 meters below ground. It contains a department store, museum, offices, a hotel, and an observatory. In this urban renewal project, a section of the department store that encloses the station was dismantled and replaced by a supertall building complex, while infrastructure was simultaneously constructed, including: upgrades to the station and the existing department store, improved connections to the subway and pedestrian bridges, and a new pedestrian walkway over the road. In this paper, the ingenious erection processes, newly developed technologies, and precise construction management techniques are introduced for Japan's tallest building.

• 유통과학연구
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• 제10권10호
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• pp.17-24
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• 2012

Purpose - This study aimed to (a) investigate the effects of emotional intelligence on customer orientation, (b) examine the impact of customer orientation on customer relationship management (CRM) performance (including CRM-related variables such as 'relationship commitment,' 'image of corporation,' and 'customer loyalty'), and (c) identify the conceptual framework of emotional intelligence. Research design, data, and methodology - The data were collected using a questionnaire given to a sample of employees of luxury hotels in the metropolitan area. To test the hypotheses, AMOS were conducted for the 271 respondents of the sample using the SPSS Win 17.0 software. The concept of emotional intelligence (EI) has been on the radar of many leaders and managers over the past few decades. Emotional intelligence is generally accepted to be a combination of emotional and interpersonal competencies that influence behavior, thoughts, and interactions with others. Emotional intelligence consists of four factors: understanding the self's emotion, understanding other people's emotions, emotion utilization, and emotion control. Understanding the self's emotion means to understand of my own emotions. Understanding other people's emotions is to understand of the emotions of the people around me and to know how my friends feel based on their behavior. The concept of emotion utilization means to set goals for myself and then try to achieve them, encouraging myself to do my best. The concept of emotion control means I can control my temper, handle difficult situations rationally, and calm down quickly when I am very angry. Results - As a result of the analysis, three factors (understanding the self's emotion, understanding of other people's emotions, and emotion utilization) were shown to have a significant effect on customer orientation. Emotion control had an insignificant effect on customer orientation. Only emotion control makes it difficult to solve customers' problems because it is a passive behavior. In order to solve the customers' problems, hotel employees have to show a positive attitude. Second, customer orientation had a significant effect on customer relationship management performance (customer relationship commitment, corporate image, and customer loyalty). In other words, customer orientation increases commitment to customer relationships. For example, employees who have a customer-orientated perspective provide good service to their customers, while employees who don't have a customer-orientated perspective can't satisfy their customers. Customer orientation can also generate a good image among customers, because they evaluate the image of a hotel through the behavior of hotel employees. So it is very important for employees to show excellent customer orientation. Conclusions - It is very important for hotel CEOs to manage their employees' emotional intelligence. In order to increase their employees' emotional intelligence abilities, CEOs have to manage the overall corporate culture and reward programs to achieve what they want. This is because the system can lead to a customer-orientated mind-set and CRM performance among employees. As a result, the hotel CEO has to pay attention to the emotional intelligence of employees to achieve strong CRM performance. The sentence as originally written was a bit unclear. If this edit does not retain your intended meaning please consider: "Only emotion control does not have a significant impact on customer orientation, and therefore on the ability of an employee to solve customer problems, because it is a passive behavior." Please use the version of the sentence that best captures your original meaning.

• 경영과정보연구
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• 제29권4호
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• pp.45-65
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• 2010

본 연구의 목적은 호텔기업의 서비스지향성이 경쟁우위와 CRM성과에 미치는 영향을 규명하고자 하였다. 연구의 목적을 달성하기 위해서 수도권 소재의 특급호텔을 중심으로 현장에서 서비스를 제공하는 직원들을 대상으로 설문조사하여 최종표본 379매를 가지고 분석하였다. 분석결과에 따르면 서비스지향성 요인인 종업원의 권한, 서비스훈련, 서비스보상 등은 경쟁우위에 유의적인 영향을 미치는 것으로 확인되었다. 특히 경쟁우위를 결정하는 가장 중요한 요인은 서비스보상, 서비스훈련, 종업원의 권한 순으로 나타났다. 이는 호텔기업에 종사하는 종업원들이 명확한 보상시스템이 없이는 자발적 서비스행동과 서비스품질제공이 쉽지 않다는 것을 의미한다. 이는 서비스훈련 프로그램을 만드는 시점에서 훈련당사자인 종업원들의 참여와 기대되는 보상수준 정도를 사전협의하고 공개하는 것이 경쟁우위확보를 위해 필요하다는 것을 알 수 있다. 또한 경쟁우위 확보는 고객과의 결속관계, 기업이미지, 고객충성도인 CRM성과에 모두 유의한 영향을 미치고 있음을 확인하였다. 이것은 기존 연구에서 주로 밝힌 서비스지향성이 재무적 성과에 영향을 준다는 것 외에 정성적인 CRM성과에도 영향을 주고 있음을 확인한 것이다. 이를 위해 호텔기업은 정량적 재무성과 이외에도 고객 개개인의 정성적인 부분에 관심을 기울여야 하고 경쟁우위 확보를 위한 전략구축이 필요하다는 것을 시사하고 있다.

• 국제초고층학회논문집
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• 제12권3호
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• pp.241-249
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• 2023

Azabudai Hills is located in the area connecting Kamiyacho on the Hibiya Line and Roppongi 1-chome on the Nanboku Line, and was planned as a district with three skyscrapers arranged around a plaza. Based on the concept of a "Modern Urban Village", the project integrates a variety of urban functions, including offices, residences, a hotel, an international school, commercial and cultural facilities. The construction of the 64-story and 330-meter-high, "A block" was extremely difficult due to its large scale and diverse uses. This paper presents a case study of DX challenges to improve productivity and ensure quality, as well as the resulting benefits and future challenges.

• 한국콘텐츠학회논문지
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• 제7권10호
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• pp.302-310
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• 2007

본 연구는 서울시 소재의 특1, 2등급 호텔의 식자재구매관리에 관한 실증분석을 통하여 등급간의 차이를 검증하여 이에 따른 전략을 수립하고자 하였다. 실증분석결과 식자재 구매관리 수준을 높이기 위해서는 특2급의 경우과학적 기법과 시스템이 구축되어야 하며 전문검수원의 육성과 과학적 검수방법의 활용이 개선되어야함을 알 수 있었으며, 구매계약과 효율적인 구매방법의 강구가 이루어져야 함을 알수 있었다. 저장관리 분야에 있어서는 등급간의 차이가 낮게 나타났다. 연구결과를 토대로 한 시사점으로는 첫째, 전산시스템을 도입하여 인력운영의 효용성을 높여야 한다. 둘째, 식자재구매 매뉴얼을 토대로 한 교육훈련이 이루어 져야 한다. 셋째, 인력순환배치를 통한 검수담당자의 전문성을 높여야 한다.

• 동아시아식생활학회지
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• 제21권2호
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• pp.250-256
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• 2011

The findings of this study into the quality of fresh pasta noodles containing different amounts of the lyophilized citrus peel powder are as follows. The higher the amount of the citrus peel powder in the pasta, the higher was its WRC. The Hunter's values, whether L, a, and b all increased in both cooked and raw noodles. The higher the amount of the citrus peel powder, the less the level of tensions and the lower the setback values. These results suggest that the citrus peel powder might have a controlling effect on retrogradation. As for the characteristics of cooked pasta noodles, the weight decreased; the volume increased; and the moisture absorptive power also increased. The tasters' preferences were in the following order: 3%>0%>5%>7%>1%. In other words, a citrus peel powder content of 3~5% appears to be most appropriate.

• 한국조리학회지
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• 제12권2호
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• pp.1-17
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• 2006

This study is to develop a viable measurement tool of crowdedness in restaurants. First, to measure customer’s awareness of crowdedness related to each different environmental factor in a restaurant, 49 factors of crowdedness awareness were selected based on the previous studies and then properties of each factor affecting customer’s satisfaction for crowdedness were analyzed. To analyze effects of each factor upon the satisfaction rate, a Multiple Regression Analysis was conducted with the crowdedness awareness as an independent variable and satisfaction of crowdedness as a dependent variable. The results showed that when an analysis of the environmental factors in the crowdedness awareness was conducted in an effort to develop a measurement tool of crowdedness awareness in restaurants, that would be fit for the domestic food service market, based upon 49 factors of restaurant environment. Focusing on expectation and satisfaction rate, it was found that rating the satisfaction level would be a much more effective tool to measure crowdedness awareness because satisfaction rate appeared to be more closely related to the awareness than the results obtained from the Multiple Regression Analysis with a difference between expectation and satisfaction scores as an independent variable.