• 제목/요약/키워드: Hospital Service Quality

검색결과 902건 처리시간 0.027초

방사선사의 감정노동이 이직의도 및 직무 만족도에 미치는 영향 (Effect of Radiographer Emotional Labor on Turnover Intention and Job Satisfaction)

  • 박주현
    • 한국환경보건학회지
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    • 제44권6호
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    • pp.591-598
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    • 2018
  • Objectives: Radiologists are the service worker with emotional labor who works within a relatively small space of the hospital, dealing with multiple patients. The purposes of this study were to search the turnover intention and job satisfaction through the work of emotional labor of radiologists. Methods: A questionnaire survey was conducted on 109 radiologists working at university hospitals, general hospitals, clinics and other facilities across the domestic. The regions were aggregated according to Quality Function Deployment (QFD) method, which was applied in proportion to the population distribution. A questionnaire was composed of 26 questions which were used in Korean Emotional Laboratory Scale (K-ELS). Results: The overall emotional labor score was $48.3{\pm}15.8$. The most pressing requirement of radiologists to improve emotional labor was the topic about the exchange of colleagues ($75.8{\pm}15.6$ score, ${\beta}=0.78$, p<0.001). Conclusions: In order to resolve the emotional labor of radiologists, it could be necessary to have a meeting through training and workshops where the exchange of colleagues can take place.

외래 환자경험에 영향을 주는 요인 (Factors Affecting Patient Experience with Outpatient Care)

  • 김경훈
    • 보건행정학회지
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    • 제31권2호
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    • pp.207-216
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    • 2021
  • Background: Good patient experience is positively associated with adherence to treatment recommendations, better clinical effectiveness, and health outcomes. This study aims to find out the key factors affecting positive patient experience to improve the quality of care using nationally representative survey data. Methods: The data was collected from the 6th National Health Nutrition Survey in 2015. Four patient experience items were investigated for patients with visiting outpatient care over the past year. Positive patient experience was defined as a case of responding always or usually yes. The t-test, chi-square test, and multiple logistic regression were performed to determine the key factors affecting the outpatient experience. Results: More than 80% of the respondents reported their care experience as positive excluding doctor spending enough time during the consultation. Male, poor health status, and single/divorced, and the longer time interval between outpatient care visit and survey were found to be significantly correlated with negative care experiences in the multiple logistic regression. Patients who received outpatient care at the oriental medicine clinic had a positive experience compared to those received outpatient care at the general hospital. However, patient factors including age, income, job, and insurance type had no significant association with patient experience. Conclusion: Health care providers should prioritize patients who report negative patient experiences and implement management decisions to improve the patient experience.

외국인 암 환자를 위한 국내 방사선치료 영문 텍스트 가독성 분석 (Analysis of Readability of Text in English for Radiation Therapy for Foreigner Patient with Cancer in South Korea)

  • 김대건;김성철
    • 대한방사선기술학회지:방사선기술과학
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    • 제45권6호
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    • pp.543-552
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    • 2022
  • This study compared and analyzed with the United States(USA) to evaluated the level of readability of radiotherapy information (English text) provide to foreign patients with cancer by medical institutions in South Korea (KOR). A total of 20 the KOR and USA medical hospitals in 10 each provide information for radiation therapy technology were selected. The readability was comparatively analyzed a total of three aspects (lexical, syntactic, cohesion and readability) by using a Coh-Metrix on-line web program. In readability respect, the mean of the Flesch Reading Ease (FRE) was lower in the KOR (8.3) than in the USA (23.2), Flesch-Kincaid grade level (FKGL) was higher in the KOR than in the USA (14.2) indicating that KOR was less readable than the US (p<.05). In both KOR and USA, the reading level (literacy) of the English text for the radiation therapy was found to be higher than high school (FRE level 50 or lower). Therefore, text information in English for the radiation therapy to foreign patients with cancer should be lowered to elementary school level and read to improve the quality of medical services.

환자 및 시설 특성이 장기요양서비스 이용 노인의 자원소모량에 미치는 영향 (The Effects of Patient and Facility Characteristics On the Resource Use by the Elderly in Long-term Care Services)

  • 권순만;김홍수;김선민
    • 보건행정학회지
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    • 제12권1호
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    • pp.21-53
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    • 2002
  • The purpose of this study is to measure the resource use of the elderly in long-term care services and to examine the effects of patient and facility characteristics on their use of resources. The data were collected from 510 old people over sixty years of age, residing in five long-term care hospitals and two skilled nursing homes during the period between December 1, 2000 and February 28, 2001. For a full sample, when the first level of RUG(Resource Use Group)-III categories were employed as the proxy of patient severity, facility characteristics, such as location, size and ownership, have large effects on the resource use measured by service intensity, whereas patient characteristics such as severity have little or no effect. The resource use is significantly high if the facility: (1) is located in rural areas (gun): (2) has mare than 200 beds; (3) is a long-term care hospital; (4) is private; and (5) has a low percentage of medical aid patients. The analysis of the resource use in each RUG-III categories, for which ADL(Ability of Daily Living) were employed as the prosy of patient severity, shows a similar result. The loose relationship between the needs of residents and the resource use seems to be closely associated with the ineffective reimbursement system for providers. The current reimbursement system has no provision for quality improvement and reimburses facilities simply according to their types: fee-for-service for long-term care hospitals, and monthly-flat-rate or full-coverage-national-aid for skilled nursing facilities. It will be necessary to develop a more reasonable reimbursement system that takes patient's severity into account and gives incentives for long-term care providers to offer cost-effective services.

일본인의 모 한방병원 체험에 관한 분석 (Analysis on Oriental Medical Tour Experience of Japanese)

  • 김두희;이동은;김형길;조웅희;홍선기;최은주;유준상;박원형;차윤엽;이선구;이우천
    • 동의생리병리학회지
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    • 제25권5호
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    • pp.914-918
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    • 2011
  • This survey was designed to analyze questionnaire of Japanese who experienced Oriental Medical Tourism and to facilitate it afterwards. The survey was organized for 38 Japanese participants in oriental medicine hospital from Feb. 10 to Mar. 7 in 2011. According to the research, most of them didn't know about oriental medicine but they were interested. They preferred preventive medication through health improvement to medical treatment. When making decisions on which tourism products to use, the quality of medical service came first consideration for them. The most appropriate length of visit was 4~7days and cost per day was 7100~14000 yen. We need to gather more information on their various fields of interest in order to provide customized medical service and more surveys should be conducted henceforth.

방사선(학)과 재학생의 임상적응 향상을 위한 개방형 임상실습 프로그램의 제안 (Development of Open Clinical Training Program to Improve Radiology-Major Students' Clinical Competency)

  • 김선칠
    • 대한방사선기술학회지:방사선기술과학
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    • 제33권3호
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    • pp.193-201
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    • 2010
  • 본 연구는 환자 중심의 의료서비스를 강화하고 있는 현 병원 이미지에 부합하는 개방형 임상실습 프로그램을 개발하여 방사선(학)과 졸업생의 임상 적응력과 전문성을 높이는데 목적을 두고 있다. 개방형 임상실습 프로그램은 학습모형 개발과정과 유사하여 ADDIE학습모형을 근간으로 각 단계별 요소를 구성하여 개발하였다. 문헌고찰과 임상의 요구사항을 수렴하여 일부 학생을 대상으로 1차 시안을 통해 예비수업을 시행하였으며, 관련 전문가의 자문과 수정을 거쳐 프로그램을 개발하였다. 개발된 프로그램은 전문가 그룹을 통해 내용 타당도의 검증을 받고자 하였다. 분석, 설계, 개발, 실행, 평가의 다섯 단계가 순환적으로 구성되어 있는 프로그램은 임상의 변화와 요구사항에 적절한 학습과제에 대해 적용할 수 있는 단계별 과정으로 구현되었다. 프로그램의 유용성과 단계별 내용 타당도는 유의 수준에서 만족한 결과를 도출하였다. 개방형 임상실습 프로그램은 의료계의 요구사항과 효과적인 학습 프로그램 적용을 통해 임상에 있는 방사선사가 환자 중심의 의료서비스에 좀 더 적극적으로 임상에 적응하고 이를 통해 전문적인 전공기술을 활용하는데 도움을 주고자 제안되었다.

국내 모돈에 대한 발굽 병변 조사 (Survey on claw lesions of sows in Korea)

  • 김빈;정종화;정현규;한정희
    • 한국동물위생학회지
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    • 제42권4호
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    • pp.183-191
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    • 2019
  • Claw lesion is one of the major causes of lameness in sows and the lameness is one of the reasons for culling of sows from the swine herd. This survey was conducted on sows in total of 8 farms with a total of 684 pigs. The lesions observed in the study were horizontal and vertical claw cracks (CWH & CWV), differences in the length of toes (T) and/or in the length of dew claws (DC) according to crates, breeds and parity of sows. Scores of claw lesions were assigned on 0, 1, 2, and 3 at each foot depending on the severity of the claw lesions. The sows' parity was classified into 1 to 2, 3 to 4, 5 to 8. Prevalence rate of claw lesions in sows raised on punched plastic crate was higher than that in sows raised on tribar crate. In prevlence rate by breeds, inbreed Landrace sows showed higher than that of Yorkshire sows. According to 4 claw lesions, the length of DC was the highest at parity 3~4 and CWV was the lowest at parity 3~4 in F1 crossbred sows raised on punched plastic crates, respectively. In Yorkshire breeds raised on punched plastic crates, the length of DC at parity 5~8 was the lowest and CWH was the highest at parity 3~4, respectively. In Landrace breeds raised on tribar crates, CWH was the highest at parity 1~2 and CWV was the lowest at parity 3~4, respectively. The high parity in F1 crossbred sows showed high prevalence rate of claw lesions than that of low parity and other inbreed sows, respectively. These results may be useful as elementary data in establishment of welfare quality protocol and preventive measures to reduce economic losses from craw lesions in sows.

원발성 월경곤란증에 대한 침구치료 관련 무작위배정 임상시험의 체계적 고찰: 한국 문헌을 중심으로 (Acupuncture and Moxibustion for Primary Dysmenorrhea in Korean Literatures: A Systematic Review of Randomized Controlled Trials)

  • 김정완;박봉기;전종익;임윤경
    • Journal of Acupuncture Research
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    • 제32권2호
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    • pp.123-130
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    • 2015
  • Objectives : Primary dysmenorrhea is one of the most common female gynecological diseases. Acupuncture and moxibustion therapy have been used to treat dysmenorrhea in Korea. The aim of this review was to examine the effectiveness of acupuncture and moxibustion therapy for primary dysmenorrhea as described in studies in Korea. Methods : A total of 8 databases were searched, with the search concluding February 15, 2015. These were the Oriental Medicine Advanced Searching Integrated System, DBpia, Korean Studies Information Service System, National Digital Science Library, Korean Traditional Knowledge Portal, Research Information Sharing Service, and Pubmed. Randomized controlled Trails(RCTs) comparing acupuncture or moxibustion therapy with non acupoints stimulation or medication were selected. Data abstraction and assessment of methodology was conducted by authors and disagreements were resolved by discussion. Results : 7 trials were included in this review, with a total of 308 participants. 4 trials reported on acupuncture, 1 trial reported on acupress by magnet, 1 trial reported on pharmacopuncture, and the other trial reported on moxibustion. Quality of methodology was low. 2 trials showed that experimental therapy was effective for pain relief compared to the controlled group. However, 5 trials did not show a significant difference in pain relief. Conclusions : Acupuncture and moxibustion therapy may reduce period pain, however, it is needed for well designed RCTs in Korea.

부산·경남지역 의무기록사 직무분석 (A Study on the Job Description of Medical Record Administrator in Busan and Gyeongnam)

  • 정미영;김혜숙;김경나
    • 보건의료산업학회지
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    • 제6권4호
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    • pp.61-72
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    • 2012
  • The purpose of this study was to propose how to improve and develop the college curriculum of medical record administration, satisfying requirements from hospitals having medical record administrators. For the purpose, this researcher surveyed medical record administrators serving at hospitals located in Busan, Changwon, Masan and Jinju. Finally analyzed were responses from 100 medical recorders. The frequency of searching medical records to support information use was statistically different among hospitals according to the number of sick beds(p=.041), or $3.16{\pm}1.75$ for fewer than 300 sick beds, $4.28{\pm}2.42$ for 300 to 500 and $4.86{\pm}3.18$ for more than 500. The college course that was regarded as most important by most of the surveyed medical record administrators, or 53(37.2%) was medical terminology, followed by statistics by 36 of the respondents(18.5%) and EMR, 25(12.8%) in order. To make EMR truly effective requires reforming the university curriculum of medical record administration and giving more attention and more supports to training for better computerization, realizing that medical record administrators serve as a true manager of health and medical information, not a person who just paper-based medical information. In addition to managing health and medical information, medical record administrators are expected to have more roles in the future, for example, providing high-quality clinic knowledge and medical information that are necessary for efficient hospital management and medical research to survive competition.

Proposed Data-Driven Approach for Occupational Risk Management of Aircrew Fatigue

  • Seah, Benjamin Zhi Qiang;Gan, Wee Hoe;Wong, Sheau Hwa;Lim, Mei Ann;Goh, Poh Hui;Singh, Jarnail;Koh, David Soo Quee
    • Safety and Health at Work
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    • 제12권4호
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    • pp.462-470
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    • 2021
  • Background: Fatigue is pervasive, under-reported, and potentially deadly where flight operations are concerned. The aviation industry appears to lack a standardized, practical, and easily replicable protocol for fatigue risk assessment which can be consistently applied across operators. Aim: Our paper sought to present a framework, supported by real-world data with subjective and objective parameters, to monitor aircrew fatigue and performance, and to determine the safe crew configuration for commercial airline operations. Methods: Our protocol identified risk factors for fatigue-induced performance degradation as triggers for fatigue risk and performance assessment. Using both subjective and objective measurements of sleep, fatigue, and performance in the form of instruments such as the Karolinska Sleepiness Scale, Samn-Perelli Crew Status Check, Psychomotor Vigilance Task, sleep logs, and a wearable actigraph for sleep log correlation and sleep duration and quality charting, a workflow flagging fatigue-prone flight operations for risk mitigation was developed and trialed. Results: In an operational study aimed at occupational assessment of fatigue and performance in airline pilots on a three-men crew versus a four-men crew for a long-haul flight, we affirmed the technical feasibility of our proposed framework and approach, the validity of the battery of assessment instruments, and the meaningful interpretation of fatigue and work performance indicators to enable the formulation of safe work recommendations. Conclusion: A standardized occupational assessment protocol like ours is useful to achieve consistency and objectivity in the occupational assessment of fatigue and work performance.