• 제목/요약/키워드: Heo Jong

검색결과 1,506건 처리시간 0.024초

편의점의 서비스품질 요인이 서비스 만족 그리고 점포충성도에 미치는 영향: 서비스가치 조절효과를 중심으로 (The Impact of Service Quality on Service Satisfaction and Store Loyalty: Service Value as a Moderator)

  • 한상호;양회창;김종락
    • 유통과학연구
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    • 제13권10호
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    • pp.101-108
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    • 2015
  • Purpose - The convenience store business sector in South Korea has contributed to economic growth and job creation, and the growth potential of this market segment remains very high. In addition, service value is a more important factor than price in determining purchase intention. Research in the convenience store market is relatively very low compared to other retail sectors. In particular, research on service quality for the convenience of retailers who examine and analyze customer behavior and service quality factors used in the convenience store side of the situation is very inadequate. We have investigated the relationship of store service quality, service satisfaction, and store loyalty. In addition, we have examined the way service value moderates the relationship among these variables. Research design, data, and methodology - The questionnaire was developed using modified and supplementary questions based on the KD-SQS and RSQS models. The study suggested a theoretical model composed of 15 hypotheses on the relations between theoretic variables, and surveys conducted with consumers in discount stores in the Seoul and Gyunggi Metropolitan area in order to verify the hypotheses. We used the SPSS/PC statistical packages to analyze the results. The number of surveys used was 227. Moreover, a structural equating model was also used to analyze the reliability and validity of the composing elements and to verify the suggested hypotheses. Results - The overall results of this study are as follows. First, all service quality elements have a significant effect on service satisfaction. Second, all service quality elements have a significant effect on store loyalty. Third, service satisfaction has a significant effect on store loyalty. Finally, when the participants were divided into high and low service value the results of the multiple regression analyses showed that only the relationship between policy of service quality and satisfaction, and human interaction and policy of service quality and loyalty were significant. The implications are discussed based on the findings of the study. Conclusions - First, through direct hypotheses testing, we confirmed that the convenience service quality positively impacts the service satisfaction and loyalty of buyers. In particular, the reliability, origin benefit, and promotion were found to have more influence on satisfaction and loyalty of consumers of a convenience store. Further, for the service quality of the convenience for the consumer loyalty, greater human interaction was a high-value and statistically significantly higher than the degree of improvement in consumer loyalty. This underscores the importance of education and human services management of employees working in a convenience store. In particular, frequent changes in personnel generate results that negatively impact loyalty with customers. These results may lead to a serious problem in the economics of the store. Therefore, it should enhance the value of services through the establishment of training and compensation for employees. In addition, a certain educational level is required as well as a basis for compensation and retention.

베이비부머의 자기효능감, 사회적 자본, 경제적 준비도가 창업의도에 미치는 영향 (The Effect of Baby Boomer's Self-Efficacy, Social Capital, and Economic Preparation on Entrepreneurial Intention)

  • 이종열;허철무
    • 디지털융복합연구
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    • 제18권10호
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    • pp.41-50
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    • 2020
  • 베이비부머들의 대량 은퇴를 맞이하여 이들의 진로 전환이나 창업이 새로운 연구 과제로 부각되고 있다. 본 연구는 은퇴를 시작한 베이비부머들이 인생 2막으로 시작하는 창업에 대해 연구를 한 것이다. 베이비부머들의 창업의도에 영향을 미칠 요인들을 중심으로 연구 모형을 구성하였다. 연구 모형을 검정하기 위해 베이비부머를 대상으로 설문조사를 하였으며, 그중 유효한 204명을 분석의 대상으로 삼았다. 가설 검정은 AMOS 23 통계 패키지를 활용하여 구조방정식으로 하였다. 가설 검정 결과 베이비부머의 창업과 관련한 자기효능감, 사회적 자본은 창업의도에 정(+)의 유의한 영향 관계가 있었다. 경제적 준비도는 창업의도에 유의한 부(-)의 영향 관계가 있는 것으로 나타났다. 사회적 자본이 베이비부머의 창업의도에 가장 영향을 미치는 것으로 나타났다. 한편, 성취 경험이나 롤 모델 학습 경험 등이 자기효능감에 영향을 미치는 선행 변수였다. 이들의 관계를 검정한 결과 성취 경험, 롤 모델 학습 경험은 자기효능감에 정(+)의 유의한 영향 관계가 있는 것으로 나타났다. 연구 결과를 바탕으로 학술적 시사점과 실무적 시사점을 제시하였다.

활성탄을 이용한 낙동강 상수원수의 수처리 효과 (Efficiency of Activated Carbon Treatment Processing on Raw Water Purification for Nakdong River)

  • 임영성;강관호;이홍재;서동철;허종수;손보균;조주식
    • 한국환경농학회지
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    • 제21권3호
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    • pp.208-215
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    • 2002
  • 상수원수를 보다 효과적으로 처리함으로서 양질의 수돗물을 공급하기 위한 기초자료를 얻고자 낙동강 상수원수를 대상으로 활성탄처리에 의한 공탑체류시간 및 활성탄 여층 깊이에 따른 수처리 효율과 생물활성탄으로서의 이용 가능성을 조사한 결과는 다음과 같다. 공탑체류시간(EBCT)에 따른 수처리 효율은 EBCT가 증가 할수록 증가되었으나 운전시간이 경과함에 따라 활성탄 흡착능력은 감소되어 처리효율도 서서히 감소하였다 활성탄 여층 깊이에 따른 pH 변화는 활성탄 층 깊이에 따라 거의 없었으며, DO는 활성탄 층 깊이가 깊을수록 서서히 감소하였다. $KMnO_4$ 소비량, UV254 흡광물질, DOC 및 THMFP 처리효율은 활성탄 표층으로부터 하부로 내려갈수록 증가하였으며, 운전시간이 경과할수록 활성탄 상층부에 형성되어 있던 흡착대가 하부로 이동하였다. DOC의 상당 부분이 활성탄여과지에 서식하는 미생물 작용에 의해 분해 제거되는 것으로 나타났으며, 운전개시 126일 후의 BAC에서 활성탄 표층으로 부터 깊이 20 cm부근에 미생물이 $1.1\times10^7\;cell/cm^3$ 이상 존재하는 것으로 관찰되어 생물활성탄 조건을 만족시키고 있었다.

연속식 오존처리공정을 이용한 낙동강 상수원수의 정수처리 효과 (Effect of Water Treatment for Nakdong River Raw Water by Continuous Ozone Process)

  • 임영성;강관호;이홍재;서동철;박문수;허종수;조주식
    • 한국환경농학회지
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    • 제21권3호
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    • pp.189-196
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    • 2002
  • 낙동강 상수원수를 대상으로 연속적 오존처리에서 오존주입농도에 따른 유기물 분해 특성을 조사하기 위하여 오존처리에 의한 DOE성분변화, UV254/DOC의 변화와 소비오존에 따른 DOC 제거효율을 조사한 결과는 다음과 같다. 유입원수의 수질변화에 따라 다소 차이는 있었으나 전반적으로 오존주입농도가 증가할수록 DOC 처리효율도 증가되었다. 오존처리에 따른 DOC 성분변화는 전오존을 3 mg/L 농도로 처리시 TDOC, ADOC, A &BDOC 및 NRDOC는 각각 0.6, 0.2, 0.1 및 1.0 mg/L 정도 오존처리에 의하여 감소되었으나 BDOC는 0.8 mg/L 증가하였다. UV254/DOC의 분율은 오존주입농도를 1, 3 및 5 mg/L처리하였을 때 전오존의 경우는 각각 0.048, 0.044 및 0.037 이였고, 후오존의 경우는 각각 0.018, 0.015 및 0.012로 나타나 오존주입농도가 증가할수록 감소하는 경향을 보였다. 초기 DOC mg당 소비되는 오존량에 대한 DOC 제거율은 전오존과 후오존처리의 초기 DOC에 대한 소비오존량이 각각 약 1.5와 2.3일 때 각각 25%와 32%로 서 최대의 DOC 처리효율을 나타내었다. 낙동강 상수원수에 전오존을 처리할 경우 오존주입량은 초기 DOC mg당 소비된 오존이 1.5 mg 이내의 농도가 되도록 주입하구 후오존은 유입수인 모래여과수의 초기 DOC mg당 소비된 오존이 2.3 mg 이내의 농도가 되도록 조절하여 주입하면 적당할 것으로 생각되었다.

납과 아연이 말똥성게(Hemicentrotus pulcherrimus)의 수정 및 배아 발생에 미치는 영향 (Effects of Lead and Zinc on the Fertilization and Embryo Development of the Sea Urchin (Hemicentrotus pulcherrimus))

  • 황운기;허승;박종수;강한승
    • 환경생물
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    • 제30권2호
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    • pp.128-135
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    • 2012
  • 본 연구는 말똥성게(Hemicentrotus pulcherrimus)의 생식세포 및 pluteus 유생을 이용하여 중금속인 납(lead, Pb)과 아연(zinc, Zn)의 독성을 조사였다. H. pulcherrimus 배우자 및 배아에 미치는 Pb과 Zn의 독성은 각각 31, 63, 125, 250, 500 ppb 및 16, 31, 63, 125, 250 ppb의 농도에서 조사하였다. 0.5 M KCl 용액을 이용하여 방란 및 방정을 유도하였고, 수정률 및 정상 배아발생률의 조사는 수정 후 각각 10분 및 64시간째 관찰하여 시행하였다. Pb 노출 시 수정률은 대조군과 비교하여 유의적인 변화가 없었다. 그러나 정상 배아발생률은 농도가 높을수록 농도의존적으로 유의적인 감소를 보였다. Zn을 노출시켰을 경우 수정률과 정상 배아발생률은 농도가 높을수록 농도의존적인 유의적 감소를 나타냈다. H. pulcherrimus의 정상 배아 발생에 대한 독성치는 각각 Pb (반수 영향농도 ($EC_{50}$) 45.13 ppb, 95% Cl 40.12~50.05 ppb), Zn (반수영향농도 ($EC_{50}$) 19.82 ppb, 95% Cl 18.26~21.31 ppb)로 나타났다. 또한 Pb과 Zn의 무영향농도(NOEC)는 각각 <31.25 ppb 및 <15.63 ppb로 나타났고, 최소영향농도(LOEC)는 31.25 및 15.63 ppb로 나타났다. 본 연구 결과, H. pulcherrimus의 초기 배아발생 과정은 Pb과 Zn 등의 중금속에 높은 민감성을 보인다. 따라서 H. pulcherrimus는 해양생태계 위해 평가를 위한 시험생물로서 사용이 가능하다고 사료된다.

석면함유 공공 건축물의 위해성 평가 및 면적 분포 특성 (An Asbestos Risk Assessment and Areal Distribution of Asbestos Containing Materials in Public Buildings)

  • 송수진;장봉기;조봉현;김영지;허은협;이종대;손부순;이종화
    • 한국산업보건학회지
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    • 제26권3호
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    • pp.267-276
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    • 2016
  • Objectives: This study, aims to examine the distribution characteristics of asbestos-containing building materials; risk assessment and area of distribution of asbestos-containing building materials depending on year of construction; building materials; types of building materials; and usage in public buildings in order to create fundamental data for safe management of public buildings. Methods: The asbestos investigation was conducted by an asbestos research institution from March to May 2014, targeting 41 public buildings which were subject to asbestos investigation in South Chungcheong-do Province. With respect to 381 presumed asbestos-containing materials, an investigation was conducted into whether they contained asbestos, asbestos type, content, year of construction, and use in the building were examined, and a risk assessment was performed. Results: Asbestos-containing building materials were used in 35 buildings(85.4%). Among them, 31(88.6%) were public buildings. Asbestos was detected in 73% of 381 suspected asbestos-containing materials, which were mostly ceiling materials (85.2%). The older the buildings, the more they showed a tendency to have a significantly higher risk assessment score. The ratio of average area with asbestos-containing building materials to total floor area was 57.6%, 44.1%, and 17.8% for buildings built in the 1980s, 1990s, and 2000s, respectively. This showed a tendency to be significantly higher with the age of the building. Conclusions: From the results above, it can be concluded that with the age of the buildings, the risk assessment score and the ratio of average area with asbestos-containing building materials to total floor area became significantly higher. Given the concern about the exposure to asbestos of residents and civil petitioners, safety management of older public buildings and measures for dismantling and removal of asbestos-containing building materials should therefore be urgently established.

TCD를 이용한 정상군과 중풍원인질환군의 혈류측정에 관한 비교연구 (Case-control Study : Cerebral Blood Flow as Measured by TCD in Patients with Risk Factors for Stroke)

  • 허정은;권정남;신원탁;김종득;이상희;손연희;김영균
    • 대한한방내과학회지
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    • 제28권2호
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    • pp.250-261
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    • 2007
  • Objectives : The purpose of this study was to evaluate the blood flow using doppler ultrasound of the MCA, ACA, PCA, BA, ICA in the patients with risk factor for stroke. Methods : 110 patients with risk factor for stroke were selected who had hypertension, diabetes mellitus, hyperlipidemia, or heart disease, as well as 89 healthy adults who did not have any symptoms of those diseases. To evaluate the blood flow, the Vs and Vm of the MCA, ACA, PCA, BA, and ICA in the two groups were measured. Result : In normal healthy adults, subjects showed a decrease in the Vs and Vm: with advancing in age, there was a significant difference in the Vs of MCA, PCA, BA, and ICA. There was a significant difference in the Vm of MCA, PCA, BA, and ICA. In normal healthy adults, females showed high velocities in all examined vessels. There was a significant difference in the Vs of BA. There was a significant difference in the Vm of BA, and ICA. There was a decrease in the Vs, and Vm of all examined vessels of patients with risk factors for stroke in comparison with normal healthy adults. There was no significant difference in the Vs. There was a significant difference in the Vm of MCA, ACA, and PCA. Results were the same between patients aged under 50 and total patients in the Vs and Vm of examined vessels. There were differences between patients aged over 50 and total patients in the Vs of MCA, PCA, BA and for patients aged over 50; patients with risk factor for stroke who had hypertension, diabetes mellitus, hyperlipidemia, or heat disease has higher Vs than healthy adults. Conclusions : There was a significant difference in the blood flow velocity between patients with risk factors for stroke and healthy adults. However, this result was different from results of comparison of TCD findings between patients and healthy individuals by age. Therefore, more detailed studies about aged patients are needed.

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표면처리용 형광증백제의 정량분석법에 대한 연구 (Development of Quantitative Analysis of the Fluorescent Whitening Agents Used for Surface Treatments)

  • 이지영;김철환;박종혜;김은혜;위상욱;성용주;허영준;김연오;황인영
    • 펄프종이기술
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    • 제47권3호
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    • pp.34-39
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    • 2015
  • Fluorescent whitening agents (FWAs) are widely applied in the papermaking process to improve the CIE whiteness and the ISO brightness of papers. Large amounts of FWAs are used in the paper and paperboard industry, but no standard method exists for quantitative FWA analysis. Therefore, a new method is needed to analyze the presence of FWAs in paper and paperboard to control their additions and applications. In particular, FWA analysis must concentrate on those used for surface treatment of paper because their use in surface applications has increased recently. The purposes of this study were to measure the optical properties of papers surface-treated with oxidized starch containing FWAs and to deduce the regression equations for the quantitative analysis of FWAs used for surface treatments. Surface sizing was carried out to treat the surface of a base paper with T-FWA and H-FWA, and the pickup weight of the surface sized paper was measured to determine the real weight of FWAs transferred onto the paper surface. After surface sizing and preconditioning, the paper was evaluated for CIE whiteness, ISO brightness, fluorescence index, and reflectance at 440 nm using an Elrepho spectrophotometer. The CIE whiteness and the ISO brightness increased linearly as FWA content increased. The fluorescence index and the reflectance showed linear relationships with T-FWA and H-FWA. Linear regression equations were determined for the quantitative analysis of FWAs used for surface treatments.

Type I immune-mediated polyarthritis with azathioprine therapy in a Shih-tzu dog

  • Jung, Dong-In;Park, Chul;Kang, Byeong-Teck;Kim, Ju-Won;Kim, Ha-Jung;Lim, Chae-Young;Ko, Ki-Jin;Lee, So-Young;Cho, Sue-Kyung;GU, Su-Hyun;Heo, Ra-Young;Park, Hyo-Jin;Jeon, Hyo-Won;Kim, Jung-Hyun;Han, Sung-Kuk;Yoon, Ah-Ram;Sung, Ju-Heon;Yoo, Jong-Hyun;Park, Hee-Myung
    • 대한수의학회지
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    • 제46권4호
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    • pp.395-398
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    • 2006
  • A 2-month-old female Shih-tzu dog was referred because of lameness, exercise intolerance, depression, elbow and stifle joint swelling. Physical examination, complete blood counts, serum-chemistry, radiography, synovial fluid analysis, antinuclear antibody test, and rheumatoid factor measurement were initiated. On radiography, soft tissue swelling of elbow and stifle joints without erosiveness were founded. The results of synovial fluid analysis revealed severe neutrophilic pleocytosis (nondegenerative), decreased viscosity, increased turbidity, positive on mucin-clot test, and negative on bacterial culture. The results of rheumatoid factor measurement and antinuclear antibody test were negative and below 1 : 40, respectively. Based on all tests, we diagnosed this case as juvenile onset type I immune-mediated polyarthritis. Azathioprine (1 mg/kg body weight, per os q 24 h, for 4 weeks) was then administered and clinical signs improved gradually. Four weeks after azathioprine administration, clinical signs were disappeared. This report describes the clinical findings, imaging characteristics, synovial fluid findings, and other laboratory results of type I immune-mediated polyarthritis and successful management with azathioprine therapy.

한지형 잔디의 피복 율과 생육 증진을 위한 유기질비료 제제의 살포 (Application of Organic Fertilizer Preparation for Increasing of Coverage and Growth of Cool Season Turfgrasses)

  • 구준학;허혁재;김양선;윤정호;장석원;전종엽;장태현
    • Weed & Turfgrass Science
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    • 제4권3호
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    • pp.268-277
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    • 2015
  • 유기질비료의 원료를 이용하여 한지형 잔디의 종자 파종후 피복율, 생육 및 질의 증진을 위한 유지질비료 제제를 개발하였다. 개발 제제는 한지형 잔디의 생육에 필수적인 무기영양소와 유기물을 함유하고 있다. 유기질비료로 개발한 제제는 4종류로 creeping bentgrass "Penn-A1" 품종과 Kentucky bluegrass 혼합품종(Midnight 33%, Moonlight 33%와 Prosperity 33%)의 종자를 파종 후 50일에 1회 토양 시비로 시험하였다. creeping bentgrass와 Kentucky bluegrass의 피복율, 생장(생장지수) 및 잔디의 질은 2013년 가을부터 2014년 봄철기간 동안 경시적으로 평가를 하였다. 개발제제의 파종 후 1회 토양살포로 잔디 피복율, 잔디 엽색, 엽록소 함량 및 생장에서 통계적인 유의성의 차이를 보였다. creeping bentgrass와 Kentucky bluegrass의 피복율, 엽록소 함량, 잔디 엽색 및 생장은 봄철 6회 조사까지 통계적으로 유의성 있게 증가하였다. 이 결과에 의하면 일부 개발 제제의 사용은 한자형 잔디의 뗏장잔디의 생산과 잔디관리에 도움의 줄 것으로 생각한다.