• Title/Summary/Keyword: Heo Jong

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The Impact of Service Quality on Service Satisfaction and Store Loyalty: Service Value as a Moderator (편의점의 서비스품질 요인이 서비스 만족 그리고 점포충성도에 미치는 영향: 서비스가치 조절효과를 중심으로)

  • Han, Sang-Ho;Yang, Heo-Chang;Kim, Jong-Lak
    • Journal of Distribution Science
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    • v.13 no.10
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    • pp.101-108
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    • 2015
  • Purpose - The convenience store business sector in South Korea has contributed to economic growth and job creation, and the growth potential of this market segment remains very high. In addition, service value is a more important factor than price in determining purchase intention. Research in the convenience store market is relatively very low compared to other retail sectors. In particular, research on service quality for the convenience of retailers who examine and analyze customer behavior and service quality factors used in the convenience store side of the situation is very inadequate. We have investigated the relationship of store service quality, service satisfaction, and store loyalty. In addition, we have examined the way service value moderates the relationship among these variables. Research design, data, and methodology - The questionnaire was developed using modified and supplementary questions based on the KD-SQS and RSQS models. The study suggested a theoretical model composed of 15 hypotheses on the relations between theoretic variables, and surveys conducted with consumers in discount stores in the Seoul and Gyunggi Metropolitan area in order to verify the hypotheses. We used the SPSS/PC statistical packages to analyze the results. The number of surveys used was 227. Moreover, a structural equating model was also used to analyze the reliability and validity of the composing elements and to verify the suggested hypotheses. Results - The overall results of this study are as follows. First, all service quality elements have a significant effect on service satisfaction. Second, all service quality elements have a significant effect on store loyalty. Third, service satisfaction has a significant effect on store loyalty. Finally, when the participants were divided into high and low service value the results of the multiple regression analyses showed that only the relationship between policy of service quality and satisfaction, and human interaction and policy of service quality and loyalty were significant. The implications are discussed based on the findings of the study. Conclusions - First, through direct hypotheses testing, we confirmed that the convenience service quality positively impacts the service satisfaction and loyalty of buyers. In particular, the reliability, origin benefit, and promotion were found to have more influence on satisfaction and loyalty of consumers of a convenience store. Further, for the service quality of the convenience for the consumer loyalty, greater human interaction was a high-value and statistically significantly higher than the degree of improvement in consumer loyalty. This underscores the importance of education and human services management of employees working in a convenience store. In particular, frequent changes in personnel generate results that negatively impact loyalty with customers. These results may lead to a serious problem in the economics of the store. Therefore, it should enhance the value of services through the establishment of training and compensation for employees. In addition, a certain educational level is required as well as a basis for compensation and retention.

The Effect of Baby Boomer's Self-Efficacy, Social Capital, and Economic Preparation on Entrepreneurial Intention (베이비부머의 자기효능감, 사회적 자본, 경제적 준비도가 창업의도에 미치는 영향)

  • Lee, Jong-Ryul;Heo, Chul-Moo
    • Journal of Digital Convergence
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    • v.18 no.10
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    • pp.41-50
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    • 2020
  • This study is about entrepreneurial intention of baby boomers who started retirement, starting with the second phase of life. A research model was constructed focusing on factors that will affect the entrepreneurial intention of baby boomers. In order to test the study model, a questionnaire was surveyed on baby boomers, and among them, 204 people, which was valid, was used for analysis. The hypothesis test was a structural equation model using the AMOS 23 statistical package. As a result of the hypothesis test, self-efficacy and social capital had a positive (+) relationship with entrepreneurial intention. Economic preparation was found to have a significant negative (-) relationship with entrepreneurial intention. Social capital was found to have the most influence on baby boomers' entrepreneurial intention. On the other hand, achievement experience and role model learning experience were the antecedent variables affecting self-efficacy. As a result of testing their relationship, achievement experience and role model learning experience had a significant positive (+) influence on self-efficacy. Based on the research results, academic and practical implications were presented.

Efficiency of Activated Carbon Treatment Processing on Raw Water Purification for Nakdong River (활성탄을 이용한 낙동강 상수원수의 수처리 효과)

  • Lim, Young-Sung;Kang, Gwan-Ho;Lee, Hong-Jae;Seo, Dong-Cheol;Heo, Jong-Soo;Sohn, Bo-Kyoon;Cho, Ju-Sik
    • Korean Journal of Environmental Agriculture
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    • v.21 no.3
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    • pp.208-215
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    • 2002
  • This study was carried out to evaluate the pollutant removal efficiencies of the advanced drinking water treatment using activated carbon process. for raw water, Nakdong river was used. from the activated carbon adsorption experiment the fellowing results were obtained The efficiency of water treatment enhanced with increase in empty bed contact time. Variation of pH was not detected to the bed depth, but DO content gradually decreased with the bed depth. Removal efficiency of $KMnO_4$ consumption, UV254 absorption, DOC and THMFP also were increased by increasing in the bed depth. Transition of adsorption zone from upper parts of the bed to the lower parts were detected as treatment periods increased. Large portion of DOCs were degraded and removed by the microbes growing on the surface of activated carbons. Cell numbers of microbes were estimated over $1.1\times10^7\;cell/cm^3$ at the depth of 20 cm from the surface 126 days after starting operation. The results shown that the activated carbon Inter was successfully acted as a biofilm filter.

Effect of Water Treatment for Nakdong River Raw Water by Continuous Ozone Process (연속식 오존처리공정을 이용한 낙동강 상수원수의 정수처리 효과)

  • Lim, Young-Sung;Kang, Gwan-Ho;Lee, Hong-Jae;Seo, Dong-Cheol;Park, Moon-Su;Heo, Jong-Soo;Cho, Ju-Sik
    • Korean Journal of Environmental Agriculture
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    • v.21 no.3
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    • pp.189-196
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    • 2002
  • This study was carried out to evaluate the pollutant removal efficiencies of the advanced drinking water treatment using ozonation process. For raw water, Nakdong River was used. By conducting continuous ozonation experiments, the following results were obtained. Efficiency of water treatment was enhanced with increase in ozone dosage. When ozone dosage of 3 mg/L was used, preozonation ot raw water reduced TDOC, ADOC, A &BDOC and NRDOC as much as 0.6 mg/L, 0.2 mg/L, 0.1 mg/L and 1.0 mg/L, respectively. On the other hand, content of BDOC increased at the level of 0.8 mg/L. Ratio of UV254 absorbance to DOC content by the preozonation with 1, 3 and 5 mg/L dosage were 0.048, 0.044 and 0.037, respectively. In case of postozonation, it were 0.018, 0.015 and 0.012, respectively. When the ratios of consumpted ozone content to 1 mg of initial DOC were 1.5 and 2.3 in preozonation and postozonation treatment, respectively, the highest DOC removal rates of 25% and 32% were obtained by the continuous ozonation.

Effects of Lead and Zinc on the Fertilization and Embryo Development of the Sea Urchin (Hemicentrotus pulcherrimus) (납과 아연이 말똥성게(Hemicentrotus pulcherrimus)의 수정 및 배아 발생에 미치는 영향)

  • Hwang, Un-Ki;Heo, Seung;Park, Jong-Soo;Kang, Han Seung
    • Korean Journal of Environmental Biology
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    • v.30 no.2
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    • pp.128-135
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    • 2012
  • The individual toxicity of lead (Pb) and zinc (Zn) has been investigated by using the sea urchin (Hemicentrotus pulcherrimus) germ cell and pluteus-larvae. The gametotoxic and embryotoxic effects of Pb and Zn on H. pulcherrimus were each investigated at 31, 63, 125, 250, 500 ppb and 16, 31, 63, 125, 250 ppb, respectively. Spawning was induced by 0.5 M KCl solution and the fertilization and normal embryogenesis rates test were performed for 10 min and 64 h after fertilization, respectively. In exposure to Pb, the fertilization rate was not significantly changed compared with control but normal embryogenesis rate was significantly decreased with concentration dependent manner. Fertilization and normal embryogenesis rates showed a significant decreased with concentration dependent manner in exposed to Zn. The normal embryogenesis rates were significantly inhibited in exposed to Pb ($EC_{50}$=45.13 ppb, 95% Cl=40.12~50.05 ppb) and Zn ($EC_{50}$=19.82 ppb, 95% Cl=18.26~21.31 ppb). In exposure to Pb and Zn, the NOEC of normal embryogenesis rate was <31.25 and <15.63 ppb, respectively. The LOEC showed each 31.25 and 15.63 ppb in exposed to Pb and Zn. These results suggest that the early embryo development of H. pulcherrimus is highly sensitive to heavy metals such as Pb and Zn, H. pulcherrimus can be used as a test organism for risk assessment in marine ecosystems.

An Asbestos Risk Assessment and Areal Distribution of Asbestos Containing Materials in Public Buildings (석면함유 공공 건축물의 위해성 평가 및 면적 분포 특성)

  • Song, Su-Jin;Jang, Bong-Ki;Jo, Bong-Hyun;Kim, Yeong-Ji;Heo, Eun-Hyeop;Lee, Joung-Dae;Son, Bu-Soon;Lee, Jong-Wha
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.26 no.3
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    • pp.267-276
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    • 2016
  • Objectives: This study, aims to examine the distribution characteristics of asbestos-containing building materials; risk assessment and area of distribution of asbestos-containing building materials depending on year of construction; building materials; types of building materials; and usage in public buildings in order to create fundamental data for safe management of public buildings. Methods: The asbestos investigation was conducted by an asbestos research institution from March to May 2014, targeting 41 public buildings which were subject to asbestos investigation in South Chungcheong-do Province. With respect to 381 presumed asbestos-containing materials, an investigation was conducted into whether they contained asbestos, asbestos type, content, year of construction, and use in the building were examined, and a risk assessment was performed. Results: Asbestos-containing building materials were used in 35 buildings(85.4%). Among them, 31(88.6%) were public buildings. Asbestos was detected in 73% of 381 suspected asbestos-containing materials, which were mostly ceiling materials (85.2%). The older the buildings, the more they showed a tendency to have a significantly higher risk assessment score. The ratio of average area with asbestos-containing building materials to total floor area was 57.6%, 44.1%, and 17.8% for buildings built in the 1980s, 1990s, and 2000s, respectively. This showed a tendency to be significantly higher with the age of the building. Conclusions: From the results above, it can be concluded that with the age of the buildings, the risk assessment score and the ratio of average area with asbestos-containing building materials to total floor area became significantly higher. Given the concern about the exposure to asbestos of residents and civil petitioners, safety management of older public buildings and measures for dismantling and removal of asbestos-containing building materials should therefore be urgently established.

Case-control Study : Cerebral Blood Flow as Measured by TCD in Patients with Risk Factors for Stroke (TCD를 이용한 정상군과 중풍원인질환군의 혈류측정에 관한 비교연구)

  • Heo, Jeong-Eun;Kwon, Jung-Nam;Shin, Won-Tak;Kim, Jong-Deuk;Lee, Sang-Hee;Son, Yeoun-Hui;Kim, Young-Kyun
    • The Journal of Internal Korean Medicine
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    • v.28 no.2
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    • pp.250-261
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    • 2007
  • Objectives : The purpose of this study was to evaluate the blood flow using doppler ultrasound of the MCA, ACA, PCA, BA, ICA in the patients with risk factor for stroke. Methods : 110 patients with risk factor for stroke were selected who had hypertension, diabetes mellitus, hyperlipidemia, or heart disease, as well as 89 healthy adults who did not have any symptoms of those diseases. To evaluate the blood flow, the Vs and Vm of the MCA, ACA, PCA, BA, and ICA in the two groups were measured. Result : In normal healthy adults, subjects showed a decrease in the Vs and Vm: with advancing in age, there was a significant difference in the Vs of MCA, PCA, BA, and ICA. There was a significant difference in the Vm of MCA, PCA, BA, and ICA. In normal healthy adults, females showed high velocities in all examined vessels. There was a significant difference in the Vs of BA. There was a significant difference in the Vm of BA, and ICA. There was a decrease in the Vs, and Vm of all examined vessels of patients with risk factors for stroke in comparison with normal healthy adults. There was no significant difference in the Vs. There was a significant difference in the Vm of MCA, ACA, and PCA. Results were the same between patients aged under 50 and total patients in the Vs and Vm of examined vessels. There were differences between patients aged over 50 and total patients in the Vs of MCA, PCA, BA and for patients aged over 50; patients with risk factor for stroke who had hypertension, diabetes mellitus, hyperlipidemia, or heat disease has higher Vs than healthy adults. Conclusions : There was a significant difference in the blood flow velocity between patients with risk factors for stroke and healthy adults. However, this result was different from results of comparison of TCD findings between patients and healthy individuals by age. Therefore, more detailed studies about aged patients are needed.

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Development of Quantitative Analysis of the Fluorescent Whitening Agents Used for Surface Treatments (표면처리용 형광증백제의 정량분석법에 대한 연구)

  • Lee, Ji Young;Kim, Chul Hwan;Park, Jong Hye;Kim, Eun Hea;Wi, Sang Wook;Sung, Yong Joo;Heo, Young Jun;Kim, Yeon Oh;Hwang, In Young
    • Journal of Korea Technical Association of The Pulp and Paper Industry
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    • v.47 no.3
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    • pp.34-39
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    • 2015
  • Fluorescent whitening agents (FWAs) are widely applied in the papermaking process to improve the CIE whiteness and the ISO brightness of papers. Large amounts of FWAs are used in the paper and paperboard industry, but no standard method exists for quantitative FWA analysis. Therefore, a new method is needed to analyze the presence of FWAs in paper and paperboard to control their additions and applications. In particular, FWA analysis must concentrate on those used for surface treatment of paper because their use in surface applications has increased recently. The purposes of this study were to measure the optical properties of papers surface-treated with oxidized starch containing FWAs and to deduce the regression equations for the quantitative analysis of FWAs used for surface treatments. Surface sizing was carried out to treat the surface of a base paper with T-FWA and H-FWA, and the pickup weight of the surface sized paper was measured to determine the real weight of FWAs transferred onto the paper surface. After surface sizing and preconditioning, the paper was evaluated for CIE whiteness, ISO brightness, fluorescence index, and reflectance at 440 nm using an Elrepho spectrophotometer. The CIE whiteness and the ISO brightness increased linearly as FWA content increased. The fluorescence index and the reflectance showed linear relationships with T-FWA and H-FWA. Linear regression equations were determined for the quantitative analysis of FWAs used for surface treatments.

Type I immune-mediated polyarthritis with azathioprine therapy in a Shih-tzu dog

  • Jung, Dong-In;Park, Chul;Kang, Byeong-Teck;Kim, Ju-Won;Kim, Ha-Jung;Lim, Chae-Young;Ko, Ki-Jin;Lee, So-Young;Cho, Sue-Kyung;GU, Su-Hyun;Heo, Ra-Young;Park, Hyo-Jin;Jeon, Hyo-Won;Kim, Jung-Hyun;Han, Sung-Kuk;Yoon, Ah-Ram;Sung, Ju-Heon;Yoo, Jong-Hyun;Park, Hee-Myung
    • Korean Journal of Veterinary Research
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    • v.46 no.4
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    • pp.395-398
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    • 2006
  • A 2-month-old female Shih-tzu dog was referred because of lameness, exercise intolerance, depression, elbow and stifle joint swelling. Physical examination, complete blood counts, serum-chemistry, radiography, synovial fluid analysis, antinuclear antibody test, and rheumatoid factor measurement were initiated. On radiography, soft tissue swelling of elbow and stifle joints without erosiveness were founded. The results of synovial fluid analysis revealed severe neutrophilic pleocytosis (nondegenerative), decreased viscosity, increased turbidity, positive on mucin-clot test, and negative on bacterial culture. The results of rheumatoid factor measurement and antinuclear antibody test were negative and below 1 : 40, respectively. Based on all tests, we diagnosed this case as juvenile onset type I immune-mediated polyarthritis. Azathioprine (1 mg/kg body weight, per os q 24 h, for 4 weeks) was then administered and clinical signs improved gradually. Four weeks after azathioprine administration, clinical signs were disappeared. This report describes the clinical findings, imaging characteristics, synovial fluid findings, and other laboratory results of type I immune-mediated polyarthritis and successful management with azathioprine therapy.

Application of Organic Fertilizer Preparation for Increasing of Coverage and Growth of Cool Season Turfgrasses (한지형 잔디의 피복 율과 생육 증진을 위한 유기질비료 제제의 살포)

  • Koo, Jun Hwak;Heo, Hyug Jae;Kim, Yang Sun;Yun, Jeong Ho;Chang, Seog Won;Jeon, Jong Yeob;Chang, Tae hyun
    • Weed & Turfgrass Science
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    • v.4 no.3
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    • pp.268-277
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    • 2015
  • Organic fertilizer preparation was developed with organic materials to improve growth and qualities of cool-season turfgrass species. Organic fertilizer preparation were contained with essential macronutrient elements and organic matter for growth of cool season turfgrass. Four preparations of organic fertilizers were tested on creeping bentgrass (Agrostis palustris Huds) cultivar Penn-A1 and Kentucky bluegrass (Poa pratensis L.) mixed cultivars (Midnight 33%, Moonlight 33%, and Prosperity 33%) by one time application on fifty days after sowing. Two species of cool season turfgrasses were evaluated on turfgrass coverage, growth on NDVI (Normalized Difference Vegetation Index) and qualities from fall season to spring season in sod producing farm. It were found significantly difference found on turfgrass coverage, turf color, chlorophyll contents and growth increase on two species of cool season turfgrasses. Turfgrass coverage, chlorophyll content, turf color and growth increase of organic fertilizer preparation were significantly increased on creeping bentgrass cultivar and Kentucky bluegrass mixed cultivar for six time investigation in spring season. These results may indicate that the use of some preparation is beneficial for sod producing sod and turfgrass management.