• Title/Summary/Keyword: Help Desk

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Development of Desk top Tug-barge Simulator and Evaluation Module

  • Jeong, Tae-Gwoen;Song, Chae-Uk;Chen, Chao;Lee, Shin-Geol;Lee, Jeong-Jin
    • Journal of Navigation and Port Research
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    • v.35 no.2
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    • pp.113-119
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    • 2011
  • This paper is a part of the development on the safe navigation model of tugs and barges in Korea waters. desk-top tug-barge simulator is to train the crew of tugs and barges, especially tugs' crew. It is connected with steering and engine telegraph console and winch control console, and can describe three types of operation mode for a tug-barge working unit, towing mode, side by side and push mode. It can also record and assess each simulation run. The evaluation module can confirm the result of a finished simulation run and help trainees to find and correct their faults, and it is composed of result evaluation and process evaluation.

Validating MEDIQUAL Constructs: Reliability, Empathy, Assurance, Tangibles, and Responsiveness

  • Lee, Sang-Gun;Sangjin Yoo;Lee, Hu-Hyuk
    • Journal of Korea Society of Industrial Information Systems
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    • v.8 no.1
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    • pp.121-130
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    • 2003
  • In this paper, we validate MEDIQUAL constructs through different media users in help desk. In a previous paper only two end-users' constructs were used: assurance and responsiveness. In this paper we extended MEDIQUAL constructs to include reliability, empathy, assurance, tangibles, and responsiveness, which are based on the SERVQUAL theory. The results suggested that: 1) five MEDIQUAL constructs were validated through the factor analysis. That is, importance of the constructs have relatively high correlations between measures of the same construct using different methods and low correlations between measures of construct that are expected to differ (Cronbach, 1971; Campbell and Fiske, 1959) 2) five MEDIQUAL constructs are statistically significant on media users' satisfaction in help desk service by regression analysis.

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A study on the size of science laboratory of middle school (중학교 과학실험실 크기 결정에 관한 연구)

  • Kim, Dai-Shik;Yun, Jae-Keun
    • Journal of The Korean Association For Science Education
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    • v.9 no.2
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    • pp.47-53
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    • 1989
  • The standard of chair and desk is decided to design a science laboratory which would help students giving the chance to show their ability and participating spontaneously. The standard is come by the middle school students physical size of the 1986 national physical standard and they are classified into large, medium and small size. The size of laboratory is determined by the size of desk. the distance between desks and the number of students accommodated. By the middle school students physical standard, the heights of chair are 32, 34, 37cm and the widths of chair are 35, 37, 40cm. The desks heights are 53, 58, 63cm and the size is $110{\times}160cm$. The distance between rear and front of desk is 120cm and the left and right side of desk is 150cm. When 24, 36, 60 students are accommodated in laboratory, the size of laboratories are $9.6{\times}10.5m$, $12.7{\times}10.5m$ and $18.8{\times}10.5m$ respectively.

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Suitability of classroom chairs from standpoint of body dimensions of school children in Korea (한국 아동의 신체치수에서 본 아동용 학교 의자의 적합성)

  • Cho, Am;Kim, Myung-Jin;Lee, Sang-Bong;Lee, Yoon-Dong;Oh, Byung-Wan
    • Journal of the Ergonomics Society of Korea
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    • v.9 no.2
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    • pp.55-63
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    • 1990
  • School children sit long on chairs in their classrom. Their posture is closely related to their chairs. Study of this relationship is very imporant for the health and education of school children. This report presents the results of study condcuted to determine the present status of classroom chairs and solve any problems identifede. The study involved 125 teachers in Seoul and Pusan, 175 fourth graders in Seoul, and 109 fourth graders in Puasn. The body dimensions of the school children and the dimensions of their chairs and desks were measured, and their postures while they studied at their desk were photographed. The following problems were identified as a result of the investigation: (1) Chairs are allocated to pupils according to their stature. (2) The teachers are not satisfied with the chairs and the method by which the chairs are allocated to their pupils. (3) The pupils complain of low seat height, narrow seat, and hard backrest, among other conditions. (4) The pupils select a chair one size larger than that suggested by their body size. (5) The poor posture of the pupils is traced to the seat height and sasyaku$(sitting height {\times} 1/3-1)$ of their chairs, their habit, their way of holding pencils, and lack of instruction by their teachers. The following recommendations are made to solve these problems: (1) Adjust the seat height and desk height to accommodate the pupils. (2) Provide both teachers and pupils with adequate knowledge of chails. (3) Provided each pupil with one desk and make the desk adjustable to sit his or her body dimensions. (4) Allocate a chair and desk to each pupil for his or her exclusive use. (5) Reserch and develop conversion tables that help to find suitable chails for individual pupils. New values of sasyaku and desk height, not specified in Korean Industrial Standards(KS), are proposed.

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The Relationship of Complaining Type, Complaining Behavior, and Subsequent Purchase Intention of the Visitors to the Help-desk Centers in General Hospitals (종합병원 민원접수자의 불평유형과 불평행동 및 재구매의사간의 관계)

  • Lee, Ji-Hyun;Lee, Dong-Myong
    • Korea Journal of Hospital Management
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    • v.5 no.2
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    • pp.120-141
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    • 2000
  • The purpose of this study is to identify and clarify the factors which affect the complaining type, the complaining behavior, and the subsequent purchase intention. The data in this study is collected through questionnaires from patients with grievances who visited the help desk centers of :1 general hospitals in Seoul. Total 70 questionnaires were collected. The conclusions from this study can be summarized as follows; 1. The complaining type(related with medical service) have relatively correlation with the having of occupation among demographic characteristics and select motivation of hospital. 2. The complaining type(related with medical service) has an effect un the official complaining behavior. And the older persons take action with the official complaining behavior. 3. The complaining type(related with medical service) has an effect on the negative purchase intention. Therefore the most important thing in hospitals management is that hospitals improve their medical service quality. And hospital managers should station the complaining center and try to ease the complaining behavior and negative purchase intention.

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Effects of Shopping Mall Attributes and Shopping Values on Online Purchase Intentions (온라인 패션 쇼핑몰에서 쇼핑몰 속성과 쇼핑가치가 구매의도에 미치는 영향)

  • Park, Eun-Joo;Kang, Eun-Mi
    • Journal of the Korean Society of Clothing and Textiles
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    • v.29 no.11
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    • pp.1475-1484
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    • 2005
  • The purposes of this study were 1) to examine the dimension of fashion shopping mall attributes and shopping value related to online shopping, and 2) to investigate the effects of fashion shopping mall attributes and shopping value on purchase intention in online shopping. Data were obtained from 423 online fashion shopping mall consumers who have experiences of buying products or visiting to online fashion shopping mall in Busan, and were analyzed using by factor analysis, Cronbach's alpha, path analysis of LISREL 8.53. The results showed online fashion shopping mall attributes were composed of Visual information, Loading speed Space composition, Product assortment, Checkout service, and Help desk. Shopping value perceived by online fashion shopping mall consumers were consisted two factors: Hedonic value and Utility value. Hedonic value and Utility value Perceive by online consumers were influenced by Product assortment, Visual information, Help desk, and Space composition of shopping mall. Additionally, hedonic and utility shopping values perceive by online consumers impacted online purchase intention. Findings suggest that fashion shopping mall attributes mediated by shopping values are important in predicting purchase intention of online shopping mall. Implications are drawn for the information useful to consumer behavior researchers and retailers of online fashion shopping mall.

Effect of Space Order on New Product Adoption: Moderated by Product Newness (공간 정리가 소비자의 신제품 수용 의도에 미치는 영향: 제품의 새로움의 조절 효과)

  • Zhou, Xiaobin;Joo, Jaewoo
    • Journal of Distribution Science
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    • v.17 no.2
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    • pp.71-76
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    • 2019
  • Purpose - People have long thought that disorderly space would influence their lives negatively. However, disorderly space may have positive impact such as increasing sales for new products for store managers. Borrowing the prior findings that disorderly space enhances creativity, we developed two hypotheses regarding space order, product newness, and new product adoption. We hypothesize that space order negatively influences new product adoption and that the proposed negative effect of space order on new product adoption is moderated by product newness. Research design, data, and methodology - We conducted a pre-test in China using 70 undergraduate students to test whether two newly developed cosmetic products were appropriate for the experimental stimuli. We confirmed that a fragrance patch concept, which is unavailable in the market, is a RNP (Really New Product), and an edible fragrance, which is available in the market, is an INP (Incrementally New Product). Next, we conducted a main experiment with a 2 (Space order: orderly vs. disorderly) × 2 (Product newness: RNP vs. INP) between-subjects design in China using 100 undergraduate students. Half of the participants answered questions on the disorderly desk and the other half answered questions on the orderly desk. Results - We obtained evidence from the main experiment that consumers' new product adoption is the function of space order and product newness. First, participants were more likely to adopt the RNP when they were in the disorderly space than in the orderly space. However, the effect of space order on new product adoption disappeared when the product was INP; the adoption rates for the INP did not differ between the participants who answered questions on the disorderly desk and the participants who did so on the orderly desk. Conclusions - Our findings are counter intuitive. Contrary to the conventional wisdom that neat and tidy space benefits store managers, the research demonstrated that disorderly space increases sales, providing fresh insights into store managers to manage their stores and shops to sell new products. In order to help store visitors understand the value of really new products, store managers will have to sacrifice space order to some extent.

A Study on the Color Scheme of Workstation Based on the Color Image Types (색채이미지유형에 따른 워크스테이션의 색채배색에 관한 연구)

  • Han, Hye-Sun;Park, Hyo-Chul
    • Korean Institute of Interior Design Journal
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    • v.19 no.5
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    • pp.105-112
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    • 2010
  • The purpose of this study is to suggest the color scheme based on the color image types through the color analysis of workstation furniture which is on the market. This color scheme of the workstation furniture is expected to be give the comfort to office environment when planning office. For this study, It is selected the three furniture firms that have a brand of office furniture and their web site that is showed color sample of furniture. The following researches are drawn based upon the purpose. First, the color image types of interior space is classified and the color image words that are suitable for each types is extracted based on the results of existing literature. Second, the distribution of its hue and tone is analysed after collecting the each firm's color sample of desk top, panel and chair. Third, the color image appearing in each furniture color is analysed by color image scale positioning. Forth, the color scheme of desk top, panel and chair is suggested by its color scheme palette. The result of this study is expected to help comfortable environment by providing the color scheme for selection of furniture color in work space. Not all color of each furniture is sufficient to be combined color scheme, the result is indicated that the color scheme of workstation by color image types is possible for color planning in office environment.

Development of a Portal System for Information Integration of Construction Business Processes (건설사업 프로세스의 통합 정보화를 위한 포털시스템 개발)

  • Jang, Seok-Woo;Yoon, Hoi-Su;Kim, Jin-Uk;Huh, Moon-Haeng
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.8
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    • pp.33-41
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    • 2009
  • In this paper, we develop a construction business information portal system. Our portal system consists of two major parts including a institution portal and a public portal. The institution portal is for the people working at governmental agencies and the public one is for general users. This paper adopted Method/1 as the development methodology of the portal system and made the portal using Java-based web application framework. After the development of the portal. we tested it step by step to improve its quality and run Help-desk for the stable operation and maintenance. In the future, we will develop some additional contents required by users.

A Case Study on Hotel Uniform Design Development Focused on I Hotel Enterprise (호텔기업 I업체의 유니폼 디자인개발연구)

  • Kim, Ji-Young
    • Journal of the Korea Fashion and Costume Design Association
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    • v.18 no.3
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    • pp.213-228
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    • 2016
  • This study is performed the design and production of the real hotel uniforms around the actual case. The purpose of the study is to research and develop the uniform design which is partially utilized for image integration. After reviewing and making up a theoretical background of general hotel uniforms, we designed I hotel's uniforms based on the uniform design process. Research Scope of uniform design is up to the development of it for practicians who have many opportunities to meet customers directly at front desk, banquet reservation office and restaurant. Based on logo of company C.I.(Corporate Identity) and symbol colors, the concept and an illustration according with I hotel are drawn up. Also design is planed and a real is produced. This like objective design development becomes the basis for building a uniform image suitable for C.I.(Corporate Identity) of hotel I and realizing a positive service. Also this study associated with the company would help the design development of corporate uniform.

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