• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제21권4호
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• pp.27-36
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• 2015

Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.

• 한국멀티미디어학회논문지
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• 제17권8호
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• pp.995-1011
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• 2014

In consideration of the rapid changes in the so-called information society of the $21^{st}$ century, about 80% of a total population in Korea has used the Internet. However, the social effect of the Internet and related devices has not been yet systematically studied in the literature. In healthcare as well, consumers' efficient use of the Internet for their positive health outcomes is becoming an issue. The purpose of this study was to analyze the medical subject headings keywords of the selected studies on consumers' use of Internet and mobile health information. For the analysis, social network analysis was used to provide basic information to present directions for future research on the field of interest.

• 융합경영연구
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• 제8권4호
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• pp.27-35
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• 2020

Purpose - This study is aiming to understand the critical role of employees' organizational citizenship behavior in evaluation of employee service quality. This paper examined what emotional intelligence and empowerment affect to their organizational citizenship behavior and service quality. Research design - Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results - Emotional intelligence and empowerment have direct effects on organizational citizenship. Service quality is a function of organizational citizenship. The results showed that emotional and motivated capabilities of individuals influenced organizational citizenship behavior. Managerially, this study contributes to the understanding of the role of organizational citizenship behavior in service sector. Conclusions - The relationship between service quality and organizational citizenship behavior and also examined the effect of combination of creative and voluntary behavioral attributes such as emotional intelligence and psychological empowerment have on voluntary organizational citizenship behavior. The results showed that in order to induce organizational citizenship behavior, emotional intelligence should be facilitated and empowerment enlarged.

• 디자인융복합연구
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• 제15권5호
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• pp.185-197
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• 2016

본 연구에서는 게이미피케이션을 활용한 헬스 커뮤니케이션 서비스를 제안하는 것을 목적으로 한다. 하루 일과의 대부분을 직장에서 보내게 되는 직장인들은 올바르지 못한 생활습관과 정신적 스트레스로 인해 만성질환에 이환될 가능성이 높다. 이러한 문제를 해결하기 위해 직장인들을 위한 건강 관리 프로그램이 다수 등장하고 있지만 단기간의 변화만을 가져왔을 뿐, 건강한 생활 습관을 유지할 수 있도록 도움을 주는 데까지는 이르지 못하고 있다. 게이미피케이션은 사용자가 게임을 플레이하는 것과 같은 즐거움을 느끼면서, 자발적으로 특정 행동을 지속적으로 할 수 있도록 유도하는 기법으로, 생활습관의 자발적인 개선 및 유지에 있어 효과적으로 활용될 수 있다. 따라서 본 연구에서는 게이미피케이션 요소를 인터페이스 디자인 단계와 플레이 경험 디자인 단계로 구분하고, 특히 후자의 플레이 경험에 주목했다. 그리고 직장인들의 블로그를 통해 조사한 사용자 니즈들을 4가지 유형으로 총 13개의 인사이트로 도출하였다. 그리고 이를 바탕으로 게이미피케이션이 직장인들의 건강행태 증진을 위해 적용될 때 이루어질 수 있는 UX 시나리오를 제언하였다.

• 한국과학예술포럼
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• 제19권
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• pp.417-424
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• 2015

최근 한국 내에서 서비스 디자인을 가장 활발히 연구하고 적용하는 분야 중 하나가 의료서비스 업계이다. 건강에 대한 관심의 고조로 의료서비스는 치료, 간호뿐 아니라 예방, 관리, 재활의 주체로 그 영역이 넓어지고 있다. 보건 의료 종사자는 서비스 공급자이며. 서비스를 제공받는 고객에게는 서비스 제공자의 전문적인 지식과 능력, 그리고 의료기술에 대한 신뢰가 가장 중요하다. 또한 그에 못지않게 의료기관의 시스템, 종사자들의 태도, 정보의 전달, 터치 포인트 등의 경험은 고객의 만족도를 좌우하는 주요한 요소가 되므로 이를 다루는 서비스 디자인은 더욱 주목 받고 있다. 특별히 다른 서비스업보다 고객의 예민한 상황과 감정을 다루어야 하는 의료서비스분야의 특성상 전문성이나 환경, 그리고 제품의 개선만으로는 충분한 만족감을 주기 어렵다. 그것은 감정 노동자라고 할 수 있는 서비스 제공자인 의료 종사자의 서비스 마인드와 태도의 변화가 함께할 때 실질적인 효과를 얻을 수 있기 때문이다. 따라서 이를 위한 교육이나 문제의식을 갖고 자체적으로 해결할 수 있는 시스템 등이 궁극적인 솔루션이라고 할 수 있다. 이 논문에서는 서울대학교병원에 적용된 서비스 제공자들을 위한 서비스 디자인 시스템과 교육 등을 포함한 몇 가지 방법을 소개하고 그 효과에 대해 다루고 있다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제15권12호
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• pp.4400-4419
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• 2021

In the 4th Industrial Revolution, the healthcare industry is undergoing a paradigm shift from post-care and management systems based on diagnosis and treatment to disease prevention and management based on personal precision medicine. To optimize medical services for individual patients, an open ecosystem for the healthcare industry that allows the exchange and utilization of personal health records (PHRs) is required. However, under the current system of hospital-centered data management, it is difficult to implement the linking and sharing of PHRs in practice. To address this problem, in this study, we present the design and implementation of a patient-centered PHR platform using blockchain technology. This platform achieved transparency and reliability in information management by eliminating the risk of leakage and tampering/altering personal information, which could occur when using a PHR. In addition, the patient-consent system was applied to a PHR; thus, the patient acted as the user with ownership. The proposed blockchain-based PHR platform enables the integration of personal medical information with scattered distribution across multiple hospitals, and allows patients to freely use their health records in their daily lives and emergencies. The proposed platform is expected to serve as a stepping stone for patient-centered healthcare data management and utilization.

• 한국융합학회논문지
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• 제3권2호
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• pp.13-17
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• 2012

현재 u-healthcare서비스가 활발하게 이루어지기 위해서는 통합의료정보시스템이 갖추어져야한다. 또한 통합의료정보시스템이 안전한 환경에서 구현되기 위해서는 인증시스템이 기반이 되어야 한다. 하지만 아직 여러가지 요구사항을 개발하는 단계에 있다. 본 논문에서는 통합의료정보시스템에 한발 나아갈 수 있도록 u-healthcare 서비스를 위한 생체인식 이용 인증시스템을 설계하여 제안하고자 한다.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제27권3호
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• pp.17-26
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• 2021

Purpose: This study is a case study in which the space was improved by applying the design direction derived through the theoretical basis and service design process to the outpatient department and health examination center in mental health facilities used by various stakeholders. And it aims to present implications through this. Methods: The research method is based on the analysis of the service design process with a focus on literature review. Results: As a result of deriving the design direction, it was organized into 1) improvement of spatial arrangement, 2) improvement of wayfinding system, and 3) creation of comfortable environment. The design improvement plan suggested division of areas, change of nurse station location, creation of a pleasant waiting space for the outpatient department, reinforcement of access, improvement of room relocation and flow, and increased comfort of common spaces for the health examination center. Implications: First, it is necessary to expand research and application of spatial planning and environmental design reflecting the characteristics of patients and environments of mental health institutions. Second, in the medical environment, the divided territoriality should be reviewed for various stakeholders as well as the coexistence. Third, it is necessary to promote medical service and environmental improvement through the service design process.

• 산경연구논집
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• 제10권6호
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• pp.19-27
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• 2019

Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

• 한국통신학회논문지
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• 제36권3B호
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• pp.275-286
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• 2011

21세기 의료서비스 패러다임이 사후 치료에서 사전 예방 및 관리 중심으로 바뀜에 따라 M2M 기반의 U-헬스케어 응용 서비스가 점차로 중요 해지고 있다. M2M 기반의 U-헬스케어 응용 서비스는 휴대단말에 장착된 센서를 통해 생체 정보를 측정하여, 원격지에 있는 의료진이 만성 질환자 혹은 일반인의 건강 상태를 실시간에 관리가 가능 하도록 한다. 본 논문에서는 국제 표준 기반의 M2M을 위한 U-헬스케어 응용 서비스 기반 IEEE 11073/HL7 변환게이트웨이 구조를 설계 및 구현 하였다. 구체적으로, 생체 신호 측정을 위한 에이전트 장치와 처리를 위한 매니저 장치간의 생체 정보 교환을 위한 ISO/IEEE 11073 표준과 다양한 보건의료 정보시스템 간의 데이터 교환을 위한 ANSI HL7 간 프로토콜 변환 게이트웨이를 설계 및 구현 하였다. 최종적으로 제안된 구조의 기능 검증을 위해, 개발된 게이트웨이를 사용하여 생체신호측정 센서 (ECG, SpO2)를 활용하여 측정, 수집 및 처리하는 M2M을 위한 U-헬스케어 응용 서비스 가반 IEEE/HL7 변환게이트웨이를 개발하였다.