• 한국항공우주학회지
• /
• 제45권5호
• /
• pp.393-400
• /
• 2017

본 논문에서는 회전익 무인항공기의 조종성 평가를 수행하기 위한 가상모의시험용 프로그램을 MATLAB GUIDE(Graphic User Interface Development Environment)를 활용하여 개발하였다. ADS-33E에 기반을 둔 조종성 평가 프로그램은 비행제어시스템을 개발하고 조종성을 평가하는 데에 있어 시간과 비용을 경감시킬 수 있을 것으로 사료된다. 또한, Linear Quadratic Regulator(LQR)기반의 Linear Quadratic Tracker with Integrator(LQTI) 자세제어기를 BO-105C 회전익 항공기에 적용하여 조종성을 평가하고 Q와 R의 가중치에 따른 조종성에 대한 경향을 분석하였다.

• 한국작물학회:학술대회논문집
• /
• 한국작물학회 2004년도 추계학술발표회
• /
• pp.36-41
• /
• 2004

Postharvest handling of sweetpotatoes is inevitable procedure for the maintenance, storage, management and utilization of high fresh quality of storage roots. It ranges in degree from simple lifting of roots, carrying them from field to storage house and immediate consumption after cooking, to sophisticated methods of curing, and storage under controlled conditions followed by processing into a high quality food products. Postharvest saleability, quality and nutritional value of roots and the presence or absence in roots of bitter, toxic furanoterpenoid phytoalexins or mycotoxins depends greatly on the degree and types of treatment to which produce is subjected. Climatic and soil conditions before harvest and contamination or attack by microorganisms or insect pests in the field may initiate or enhance subsequent postharvest deterioration. Careless postharvest handling can lead to both quantitative and qualitative losses which may be extremely high in some circumstances. Research has concentrated on the improvement of preharvest conditions to increase yield and lower decrease rates. However, such efforts are wasted unless they go hand in hand with others designed to reduce the high degree of loss associated with careless postharvest handling.

• 한국인공지능학회지
• /
• 제8권2호
• /
• pp.23-28
• /
• 2020

Purpose: Today, we often hear complaints from customers: poor quality, poor service, expensive prices, etc. Customer complaints are an indication that the company's products and services do not meet customer requirements, which in turn causes customer complaints. An important content of corporate marketing practice is how to use the opportunity of handling customer complaints to win the trust of customers and gain a competitive advantage. According to the concept of marketing, the way for an enterprise to obtain profits is to continuously meet the needs of customers. However, with increasingly fierce market competition and the overall formation of a buyer's market, providing high-quality products and high-efficiency and high-level services have become the eternal theme of enterprises. Therefore, meeting the actual needs of customers and effectively handling customer complaints are issues that we must take seriously. Research design, data, and methodology: This article mainly analyzes the causes of customer complaints, proposes relevant solutions for different types of complaints, builds a customer complaint management system, improves the efficiency and ability of handling complaints, and provides more references and basis for enterprises to solve customer complaints. Conclusions: To further improve the quality of enterprise products and service standards, to help enterprises increase customer loyalty and satisfaction, and to enable enterprises to gain advantages in the increasingly competitive global market.

• 한국축산시설환경학회지
• /
• 제17권2호
• /
• pp.101-106
• /
• 2011

출하취급과 출하차량 형태가 출하돈의 혈액성상과 도체품질에 미치는 영향을 분석하기 위하여 개방형 트럭과 밀폐형 박스 트럭으로 구분하고 각각의 차량형태에 대하여 출하취급을 최대한 부드럽게 혹은 상차, 하차, 계류 과정에 전기봉 사용을 포함하여 고의적으로 거칠게 하는 그룹으로 나누어 체중 약 110kg에 출하되는 삼원교잡종 비육돈 144두를 공시하여 조사, 분석하였다. 모든 출하돈은 계류장 도착 후 3시간 동안 계류하였다. 혈액은 도축직후에 채취하였고 배최장근 시료는 도축 12시간 후 (overnight)에 채취하여 분석에 사용하였다. 출하돈의 스트레스와 관련된 혈중 glucose, cortisol, creatine kinase 및 lactate dehydrogenase 농도는 출하취급을 부드럽게 한 그룹에 비하여 고의적으로 거칠게 취급한 그룹에서 높았으며 결과적으로 PSE 발생율이 높게 나타났다. 그러나 출하차량은 출하돈의 스트레스 관련 혈액성상과 도체품질에 영향을 미치지 않는 것으로 나타났다. 결론적으로 부드러운 출하취급은 PSE 발생을 줄이기 위한 좋은 방법이 될 수 있다. 그러나 출하취급이 거칠면 혈중 스트레스 관련 지표들의 농도가 증가하여 동물복지를 나쁘게 할 수 있어 거친 취급은 반드시 피해야 할 것이다. 또한 출하차량은 출하돈의 스트레스와 도체품질 등 직접적인 측면보다는 외관, 악취 등 간접적인 측면에서 검토되어야 할 것으로 판단된다.

• 항공우주시스템공학회지
• /
• 제15권5호
• /
• pp.8-15
• /
• 2021

본 논문은 고기동 제트항공기의 종축 비행성 요구도를 만족하기 위해 최적화 기법을 이용한 설계 방법에 관해 기술한다. 대상 항공기는 모델 역변환 기법이 적용되었으며, 제어이득 최적화로 종축 단주기 비행성 요구도를 만족하지만, 안정성 여유 항목이 고려되지 않았다. 안정성 여유를 만족하지 못하는 경우 개선을 위해 시행 착오법 등을 통한 이득의 직접 재조정이 필요하며, 이를 개선하기 위해 추가적인 보상기와 최적화 구속조건을 추가한 제어이득 최적화 방안을 제시하였다. 또한, 최적화 결과에 대한 비행성 만족도를 재평가하였으며, 최적화 구속조건으로 설정된 비행성 요구도가 반영하지 못하는 시간 반응의 수렴성과 정상상태 오차에 대한 추가적인 제어법칙 평가 기준 설정 및 그 결과에 관해 기술한다.

• 산업기술연구
• /
• 제24권B호
• /
• pp.73-81
• /
• 2004

The development of efficient and precise handling of an liquid crystal display (LCD) panel has been addressed as the sizes of LCD panels become much larger than ever. The majority part of LCD panel handling is conducted by industrial robots for the cost reduction and the quality control. A challenging problem, vibration of the panel, can be found when the robots are utilized for handling LCD panels. The vibration causes the poor product precision and the low productivity. The characteristics of LCD panels, which are the high size-to thickness ratio, the high elasticity, and the high brittleness, are the major sources of the vibration This paper introduces the vibration attenuation techniques to overcome the difficulties encountered in the LCD production using the industrial robots.

• 한국식생활문화학회지
• /
• 제17권1호
• /
• pp.49-56
• /
• 2002

The purpose of this study was to analyze staff satisfaction with staff foodservice in hospitals. The study compared the hospital staff's expectations and perceptions of foodservice. The quality satisfaction values were indicated as the differences between their expectations and perceptions. The subjects were 643 hospital staff in 11 Daegu . Kyungpook hospitals. Written questionnaires were used to collect the data. The completion rate was 76.9%. There were 17 attributes for foodservice quality, which were divided by factor analysis into four main quality factors; sensory, nutrition, sanitation and service. The high expectation and low perception items on the expectation and perception grid were: seasoning of the meals, taste of the meals, variety of the menu, nutritional considerations, cleanliness of the dishes, and prompt handling of meal complaints. On all the attributes measured, expectations were higher than perceptions. The quality satisfaction values were all negative. There were highly significant(p<0.001) correlations between quality satisfaction and variety of the menu(r=0.783), nutritional considerations(r=0.770), prompt dealing with meal complaints(r=0.762), cleanliness of meals(r=0.689), and courtesy of employees (r=0.653). There is a need to improve taste, menu variety, nutrition, sanitation, speed of handling meal complaints, and courtesy.

• The Journal of Asian Finance, Economics and Business
• /
• 제8권7호
• /
• pp.533-543
• /
• 2021

The purpose of this research is to examine and analyze the effect of Relationship Marketing on service quality and customer loyalty, especially in the context of the retail industry. In retail industry, Relationship Marketing is the key to increase and maintain a large pool of customers. This research was conducted in North Sulawesi Province with a sample size of 155 supermarket customers. The sampling technique used for the study is the purposive sampling. Data was analyzed using SEM based on GeSCA components. The results showed that Relationship Marketing had a significant positive effect both on service quality and customer loyalty. The commitment, communication, conflict handling, and competence play an important role in improving service quality which ultimately makes customers loyal. In addition, the relationship between service quality and customer loyalty, also has significant positive findings. These findings are in line with the concept of SERVQUAL and The Commitment-Trust Theory. The implication of the managerial research is that supermarket managers in North Sulawesi must focus and emphasize more on the Relationship Marketing dimension especially in terms of commitment, communication, conflict handling, and competence. Once these factors can be met, the quality of service will increase, and it causes an increase in customer loyalty to shop more at the supermarket.

• 한국항공우주학회지
• /
• 제40권8호
• /
• pp.678-687
• /
• 2012

우천, 안개 낀 날씨 및 먼지 등에 의해 시계가 확보되지 않는 비행 환경에서의 헬리콥터의 안정성(stability) 및 비행성(flying quality)을 향상시키기 위해 모델 역변환 제어(Model Inversion Control) 방식의 전자식 비행제어시스템(Fly-By-Wire Flight Control System)의 적용은 필수적이다. 선진 항공사인 미국의 Bell-Sikorsky사와 유럽 컴소시움인 NHI(NH Industries)사는 FBW 비행제어시스템을 V-22와 NH-90의 헬리콥터 양산에 적용한 바 있다. 본 논문에서는 BO-105 모델을 기반으로 CONDUIT(Control Designer's Unified Interface)을 활용하여 제자리 비행영역에서 모델 역변환 비행제어법칙을 설계하였으며, 헬리콥터 비행조종성 국제규격인 ADS-33E-PRF을 기준으로 평가하였다. 설계된 비행제어법칙을 CONDUIT과 HETLAS(HElicopter Trim Linearization And Simulation)를 기반으로 평가한 결과, ADS-33E-PRF에서 제시하고 있는 예측 조종성(predicted handling quality) 규격에 대해 비행조종성 Level 1을 만족시킬 수 있었다.

• 한국생활과학회지
• /
• 제21권5호
• /
• pp.957-973
• /
• 2012

This study analyzed consumer public complaint behaviors and the satisfaction of complaint handling among credit card users who availed of credit card services. Relatively little research has been done in this area, despite the obvious importance of understanding and improving credit card market conditions. The purpose of this study was to examine consumer compliant behaviors with a focus on public actions, such as voice responses and the third party actions among credit card users. With the goal of providing consumers with more positive expectations of credit card companies' complaint handling process, this study investigated the status of public actions and the negative effect of complaints on the overall satisfaction of post-complaint behavior toward credit card services. The responses from 1,000 credit card users were analyzed using descriptive analysis, factor analysis, multi-logit analysis, and Heckman selection estimate. The analysis provided three major results: (1) perceived service quality among credit card users was conceptualized into groups such as responsiveness, innovation, company, additional service, and fee, (2) perceived service qualities, age, residential area, employment status, and subjective economic status had significant effect on public compliant action behaviors, and (3) unidimensional factors resulting from post-complaint behaviors were analyzed and several variables, such as period of credit card use, average amount used, and perceived service quality had significant effects on the degree of satisfaction associated with complaint handling in terms of credit card services. Several implications and directions for further research are discussed.