• 한국가구학회지
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• 제14권1호
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• pp.47-58
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• 2003

Italian furniture companies play a leading role in the world furniture market and are acknowledged as good design trend leader. Their craftsmanship which has been handed down from the past is thoroughly applied to the process of design and production. Two well-known furniture companies in Italy, 'B&B Italia' and 'Kartell', are chosen as a case study model to grasp the key of their success. In general and objective material collecting and researching, this study aims at understanding the method of the advanced corporations' design development, marketing strategy and brand identity This study is expected to use as a research material for Korean furniture industry to escape from the serious depression after IMF shock.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2008년도 춘계학술대회
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• pp.401-415
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• 2008

Upon the basis at the end of March 2005, we have the 38.91 million cellular phone subscribers over the country and the total diffusion rate of the cellular phone is reached up to 76.1%. At this moment, it can be said the most people use it since the demand is still going on. Turning to the operation company, this is serviced by the SK Telecom, LG Telecom, and KTF, and there are at least 6 manufactures producing it including Samsung, LG, KTF ever, Motorola an d SKY. Most users periodically change the service vendor to the others for buying new model or changing the service vendor. It is understood the customer's action occurred by the differences of the brand cognition. In this study, along with some parameters including the difference of the vendor's difference of satisfaction (mobile telecommunication, product), and the possibility to buy the product again, I am going to find out the relationship between the satisfaction of the provider's service.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2011년도 추계학술대회
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• pp.683-694
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• 2011

This study analysed impact of service quality on customer satisfaction and loyalty in the take-out coffee shop. The switching barrier was also studied as a moderating effect. Particularly, this study focused on relationships between customer loyalty and switching barriers. A lot of previous studies interest only in customers satisfaction. This study also analysed relationships among service quality, customer satisfaction, switching barriers and brand loyalty. Eventually, service quality significantly affects customer satisfaction, moderating effects, brand loyalty and marketing performance. SERVQUAL model which was established by PZB (1988) was used as a service quality factors. The impact on customer satisfaction was analysed using multiple regression analysis. Simple regression analysis was used to find effects of customer satisfaction and customer loyalty. Additional factors of switching barriers was classified based on previous studies. Hierarchical multiple regression analysis was used to find factors of customer loyalty among switching barriers. In the result, we can find that the importance of tangibles, responsiveness in service quality factors and contract cost, search cost and continuous cost in moderating effects.

• 패션비즈니스
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• 제10권6호
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• pp.131-145
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• 2006

The study used 24 clothing salespersons who had turnover experiences. It used a qualitative research method, through which the following turnover motives were found. The turnover motives can be classified into two: voluntary and non-voluntary. The voluntary turnover motives include marriage, career change, wages, human relationship, family moving, study abroad, health problems, and so forth. This study finds that some salespersons made a turnover because they did not like the products and brand or they preferred another products and brand. This kind of turnover is unique in the field of clothing sales and seldom found in the motives of salesperson turnover in other fields. The non-voluntary turnover motives are caused by non-personal, circumstantial factors which include the bankruptcy of companies due to economic depression, withdrawal of salesroom from department stores due to low sales, etc. This means that the creation, rise, and fall of fashion brands are closely related to frequent turnover of clothing sale associates. As there are various motives for the salesperson turnover, so it is necessary for the clothing industry to examine and investigate the trends of its salespersons and establish an appropriate policy to cope with the matter.

• 한국컴퓨터정보학회논문지
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• 제5권3호
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• pp.208-214
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• 2000

This paper presents a direction that can help PC sales manager establish more effective marketing strategy by understanding how they get information on the products and what they consider most when the consumers purchase personal Computer. The survey was conducted on the two groups of OSAN College students classified according to their computer handling skill. Frequency analysis has shown that consumers largely got information on the products through word of mouth of friends or family members rather than mass media advertisement. And factor analysis has shown that consumers consider the qualify of after service has brand name most when they buy PC. Particularly, the consumers who are good at dealing with PC are more concerned with the quality of after service, brand name, salesman's kindness and delivery-installation than the ones having poor PC skills are. This survey results indicate that PC sales managers need to set up different marketing strategies in accordance with the consumer's PC utilizing capability.

• 대한지역사회영양학회지
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• 제25권4호
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• pp.280-290
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• 2020

Objectives: This study investigated the menu and nutritional contents of convenience store lunchboxes, and evaluated the nutritional content by meal type, price, and store brand. Methods: In September 2019, 93 convenience store lunchboxes from the top five franchise stores were purchased. Relevant information on price, food weight, food ingredients, cooking methods, and nutrition labeling were subsequently collected. Nutritional content was evaluated based on the daily value (DV) and Index of Nutritional Quality (INQ), and energy contribution of carbohydrate, protein, fat, saturated fat and sugar was compared with the recommended range. Results: Most lunchboxes included the food groups; grains/starches, meats/fish/eggs/legumes, and vegetables. However, none provided fruits, and only a few lunchboxes provided milk/milk products. Stir-frying, deep-frying, and pan-frying were the most frequent methods of cooking. The average energy content of the lunchboxes was 736.6 kcal, whereas the average contents of protein, fat and saturated fat were higher than 40% of the DV, and sodium content was 66.8% of the DV. The contents of most nutrients in traditional type lunchboxes were higher, as compared to nutrients in onedish type lunchboxes. Considering pricing of lunchboxes, protein and sodium contents were higher in the higher-priced lunchboxes as compared to lower-priced lunchboxes, but there were no differences in the INQs. The contents of energy, protein, fat, saturated fat, and cholesterol significantly differed by brand. Conclusions: Our results indicate that convenience store lunchboxes contain high levels of protein, fat, saturated fat, and sodium. The nutritional contents differed by meal type, price, and store brand, and higher price did not imply higher nutritional quality. We propose the need to educate consumers to check nutrition labels and purchase appropriate lunchboxes. Manufacturers also need to make efforts to reduce the amounts of fat, saturated fat, and sodium, and not provide protein in excess.

• 디지털융복합연구
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• 제17권4호
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• pp.299-307
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• 2019

본 연구는 3D 가상현실(Virtual Reality) 기술을 활용하여 디지털 사이니지 광고를 경험하고 이를 통한 실재감과 상호작용성이 브랜드 경험과 디지털 사이니지 태도에 어떠한 차이가 나타나는지를 실험을 통해 규명하였다. 인지적 실재감, 감성적 실재감, 미디어 실재감과 상호작용성 수준(고 vs. 저)을 독립변인으로 하고 브랜드 경험과 태도를 종속 변인으로 하는 Two-Way MANOVA분석을 실시하였다. 연구결과, 첫째, 인지적 실재감은 상호작용성이 낮은 경우 행동적 경험을 통해 가장 효과적으로 형성되는 것으로 나타났다. 둘째, 감성적 실재감 역시 상호작용성 수준이 낮은 경우 감성적 경험에 긍정적인 영향을 주는 것으로 나타났다. 셋째, 미디어 실재감은 상호작용성 수준이 낮으면 감성적 경험에 긍정적인 영향을 미치는 것으로 나타났다. 본 연구는 디지털 기술을 이용할 경우 적절한 수준의 상호작용성 수준을 통해 미디어 전략과 기술의 특성에 따른 실재감을 전달하는 커뮤니케이션 전략이 요구된다. 향후 연구에서는 상호작용성 수준에 있어 양적 차원이 아닌 질적 차원에서의 접근이 필요하다.

• 한국식생활문화학회지
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• 제24권1호
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• pp.51-57
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• 2009

The purpose of the study was to assess the relative preference for hot & spicy sauces using conjoint analysis, with focus on English consumers. From the results of the study, we were able to derive a standard with the best sauce attributes. The respondent group was selected from the CCFRA's customer database. The qualification criteria for inclusion in the sample were: the primary grocery shopper in the household, a consumer of a range of home cooked oriental & far eastern cuisines, enjoyed hot & spicy chili-based foods, and willing to buy hot chili-based oriental sauces. A total of 676 respondents completed the survey in which 76% were women, and all respondents were between the ages of 18 and 65 years. An online survey method was used and a conjoint analysis was adopted. In conjoint analysis, a product is described as a combination of a set of attribute levels, where a utility value is estimated for each attribute level. In summing up the results of this study, the sensory property (flavor) attribute was most important, the second was brand, and the third was price. For the sensory property attribute, a mild chili sauce of blended garlic, sugar, and lime scored highest. In terms of brand, Blue Dragon was selected as the best. The lesser known Korean Kochujang brand of "Hot&Joy" scored lowest with respect to brand value. Encouraging, however, was the description based on the Hot&Joy product: a hot chili sauce blended with ginger and garlic, which held appeal across age groups and genders. In terms of price, 75p per bottle had the best score.

• 서비스연구
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• 제12권4호
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• pp.30-49
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• 2022

최근 COVID-19로 인한 언택트 시대로의 전환이 가속화되고 사람들이 실내에 머무는 시간이 증가함에 따라 개방된 인터넷을 통해서 영화, 방송 프로그램 등 미디어콘텐츠를 제공하는 OTT(Over-The-Top) 서비스 시장이 크게 확대되었으며 이는 디지털 환경과 기기에 익숙한 MZ세대에게 큰 주목을 받고 있다. 본 연구에서는 OTT 서비스의 특성이 국내 MZ세대 이용자의 몰입 및 만족도와 브랜드 충성도에 미치는 영향에 대해 대표적인 OTT 서비스 브랜드 중 하나인 넷플릭스 국내 이용자를 중심으로 살펴보았다. 본 연구를 수행하기 위해 총 216명의 넷플릭스 OTT 서비스를 이용해본 경험이 있는 사람들의 설문 조사 자료를 분석에 활용하여 수립한 가설을 실증적으로 검증하였다. 분석결과, OTT 서비스의 특성 중 콘텐츠 다양성, 편의성, 신뢰성은 몰입에 정(+)의 영향을 미치는 것으로 나타났다. 또한 몰입은 만족도에 정(+)의 영향을 미치고, 만족도는 브랜드 충성도에 정(+)의 영향을 미치는 것으로 나타났다. 그러나 OTT 서비스의 특성 중 추천 서비스는 몰입에 정(+)의 영향을 미치지 않았으며 몰입은 브랜드 충성도에 직접적으로 정(+)의 영향을 미치지 못하고 만족도를 통해서 브랜드 충성도에 정(+)의 영향을 미치는 것을 확인하였다. 본 연구를 통해서 OTT 서비스 관련 산업의 시장 활성화 및 점점 증가하고 있는 OTT 서비스 브랜드들의 MZ세대 소비자들을 위한 마케팅 전략 수립에 기여할 수 있을 것을 기대하며 포스트 코로나 시대에 대비한 실무적인 시사점을 제공하고자 한다.

• 유통과학연구
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• 제5권2호
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• pp.101-117
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• 2007

최근 유통산업의 성장과정에서 신유통업태의 등장과 대형할인점의 다점포화 전략으로 유통환경이 급변하고 있다. 경쟁이 격화됨에 따라 대형할인점들은 저가격 전략 및 상품차별화 등을 위해 유통업체브랜드(Private Brand: PB) 개발을 확대하고 있다. 그러나 장기적 경기불황으로 인해 실용적이고 합리적 사고를 가지고 있는 신세대 주부 및 직장인이 주요 고객층으로 자리 잡으면서 과거 지향해 오던 저가전략은 더 이상 새로운 것이 될 수 없게 되었다. 한편, 최근 대형할인점들은 신규고객 확보를 위해 지방 출점을 강화하고 있다. 그러나 지역간 소비자 태도, 소득 및 소비패턴 등의 격차로 인하여 지방출점의 어려움을 겪고 있다. 이에 대형할인점들은 출점지역의 고객 특성에 대한 체계적인 이해와 유통업체브랜드(PB)의 소비자 선호의 지역간 특성 차이를 확인하는 것이 필수적인 과제가 되었다. 즉, 이러한 유통업체의 경쟁적 지방 점포확장과 소비자의 가치관의 변화는 지역간 출점을 앞두고 있는 대형할인점에 대한 PB상품 선호와 구매행동에 대한 연구를 요구하고 있다. 이에 본 연구는 소비자의 관점에서 선행연구를 토대로 PB상품 선호도와 선택된 변수들을 중심으로 유통업체 브랜드 제품의 구매의도와 관련하여 경기지역 도시의 지역간 차이가 존재하는지를 분석하는데 그 목적을 두고 있다.