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A Study on the Consumer's Service Quality Perception Based on the Types of Life-style (소비자의 라이프스타일에 따른 서비스품질 지각 차이에 관한 연구)

  • Park, Yoon-Seo;Lee, Seung-In;Choi, In
    • Journal of Global Scholars of Marketing Science
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    • v.19 no.2
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    • pp.53-67
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    • 2009
  • For the last decades, service quality has been studied as one of the most important tools for a service company to compete with the other companies. Based on these past researches, it has been agreed that the service quality is a basic and powerful tool to create the competitive advantage. Due to similar reason, many service marketing practitioners have been also focused on the service quality to retain the existing consumers and collect the new consumers. However, service quality is subjectively perceived by individual consumers. Consumer evaluation of service quality can be different from each other. Especially consumers with one life-style may evaluate the service quality differently from the consumers with the other life-styles. Therefore we need to know whether there are differences in service quality perception on the categories of life-style. Life-style refers to a distinctive mode of living in its aggregate and broadest sense. It embodies the patterns that were developed and emerged from the dynamics of living in a society. Since the concept of life-style and its relationship to marketing was introduced in 1963 by William Lazer, methods of measuring the life-style and their application have been developed. Life-style has been usually used to segment the marketplace because it offers marketers a unique and important view of the market. When Life-style is combined with clustering methods, life-style segmentation can generate identifiable whole persons rather than isolated fragment. Life-style segmentation begins with people instead of products and classifies them into different life-style types, each characterized by a unique style of living based on a wide range of activities, interests, and opinions(Plummer, 1974). In this study we applies the life-style segmentation based on the AIO(Activities, Interests, and Opinions) to the consumers of the large discount stores. In Korea, the large discount store market has entered into maturity stage so that the market differentiation strategy is becoming a more critical issue to the marketing practitioners. One of the most important tools to differentiate from the competitors in large discount store market is continuously to provide service of better quality than competitors. This study tries to find answers about the following questions: 1) How can we categorize the consumer life-styles in the large discount store? 2) What are the characteristics of the categorized groups? 3) Are there any differences in service quality perception among the consumers with different life-styles 4) Are there any differences in consumer behavior among them in the large discount store? For the purpose, we collected survey data from consumers and analyzed the data with the SPSS package where we had $X^2$-test, factor analysis, ANOVA, MANOVA, and cluster analysis. The survey was made during one month in the April of 2008. Among the collected 306 copies of questionnaires, 281 copies were chosen as the effective samples for empirical analysis except 25 copies with wrong responses. To identify the life-style patterns, we used the measures employed by Kim and Kwon(1999), where 44 items on a seven-point scale were used to measure factors of the life-style patterns. The Principal Component Method was used for factor extraction, and the VARIMAX orthogonal factor rotation was employed. The 7 items showing low factor loading were eliminated. The results of the factor analysis suggested that nine factors of the life-style patterns were identified as follows: 1) the equality-of-sexes and pursuit-of-independence tendency 2) self-management tendency 3) sociable tendency 4) self-display tendency 5) degree of a dilettante life 6) pursuit-of-information tendency 7) bargain hunter tendency 8) TV preference tendency 9) pursuit-of-leisure tendency. Next, after the K-means cluster analysis was performed with nine factors of the life-style patterns, the life-styles of the respondents were classified into four groups which are named as the 'progressive practicality-oriented group', 'positive success-oriented group', 'sociable ostentation-oriented group', 'stable conservation-oriented group'. The analysis results for usage behavior between the market segments showed statistically significant differences in the frequency of usage, duration time in the store, consumer satisfaction, and loyalty. Also, we tried to investigate whether the large discount store consumers differently perceive the quality of service based upon the types of life-style. To measure the service quality of large discount store, we adapted several measurement models measuring the service quality such as SERVPERF, BCP, R-SERVPERF, R-BCP. MANOVA and One-Way ANOVA were performed to confirm the difference in service quality perception based on the market segments. The results have also shown significant differences between life-style types in service quality perception. These findings show that the large discount store marketers should consider consumer life-style as one of the most important market segments for marketing and understand the difference in service quality perception between life-style types. Our findings give important implications to marketers of large discount stores as well as life-style researchers. First, this study showed there were significant differences in consumer's service quality perception and usage behavior between the types of life-style. It provides evidence that the life-style approach can be a important basis in segmenting the large discount store market and will make consumers perceive the service quality high. Second, most previous researches on service quality have been in aggregate level. However, our results imply that the future research on service quality have to focus on segment level.

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Clothing Preference Based on the Perceived Body Types (성인여성의 체형인식에 따른 의복 선호도 차이에 관한 연구)

  • Cho, Youn Joo
    • Journal of the Korean Home Economics Association
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    • v.43 no.10 s.212
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    • pp.155-165
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    • 2005
  • The purpose of this study was to analyze difference in clothing preference based on the perceived body types. The objects of this study were to prepare for the establishment of a marketing strategy and alternative plan intended for users operating in a subdivided market, after analyzing the differences in clothing preference based on the perceived body types. The respondents comprised 192 female adults, who were residents in Busan. The questionnaire was composed of three sections: style, textile, and color of clothing. Data were analyzed by frequency, factor analysis, cluster analysis, discriminate analysis, and ANOVA. Cluster analysis was employed to identify groups of respondents based on the five delineated measure items. Based on the findings, three distinct groups were formed: thin, normal, and obese. The result of this study showed statistically significant differences among the three groups in terms of style, textile, and color of clothing, as well as in terms of demographic characteristics. Marketing and management implications for effectively targeting the segments are discussed.

A Study on Personal Adornment Associated with Sexual Orientation and Psychological Characteristics

  • Lee, Eun-Sil;Lee, Myoung-Hee
    • The International Journal of Costume Culture
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    • v.3 no.3
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    • pp.223-234
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    • 2000
  • The objectives of this study were to investigate hair style preferences, and use of cosmetics according to sexual orientation and demographic variables, to examine the relationship among hair style preferences, use of cosmetics, and anxiety and self-esteem. The subjects were 536 men (heterosexual : 353, gay : 183) of 20's and 30's living in metropolitan area of Seoul. Homosexuals preferred individualistic adornments and appearance, and the higher the ability anxieties and the miscellaneous anxieties they in both sexual orientation groups preferred unique individualistic hairstyles and used coloring cosmetics more. In the sales and service workers and students both sexual orientation groups preferred individualistic personal adornment while in the office workers they both preferred conservative appearance. In the same occupations, there were significant differences in the physical adornments according to sexual orientation in the sales and service workers and students groups. Homosexuals used individual adornments according to their sexual orientation. Both homosexuals and heterosexuals had low use of physical adornments.

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The Effects of Didactic Mode of Instruction on the Comprehension among Different Hemispheric Groups and Sex Groups (아동의 두뇌정보처리양식 및 성별에 따른 학습이해도 차이 - 언어중심적 교수법을 사용하여 -)

  • Suh, Young Sook
    • Korean Journal of Child Studies
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    • v.6 no.2
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    • pp.21-33
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    • 1985
  • This study was conducted to ascertain whether a didactic mode of instruction, favored students who indicated a preference for left hemispheric information processing. The subjects were 50 fifth grade students whose California Achievement Test score percentile ranks were between 50 - 80. They were randomly selected from one elementary school in Chapel Hill, NC, USA. All Ss completed the Form CC of "Your Style of Learning and Thinking" (Torrance and McCarthy, 1980) which is a paper/pencil inventory designed to categorize the subjects according to their hemispheric preference for processing information; right hemisphere, left hemisphere, and integrated. Then all Ss received a didactic mode of instruction, a verbal question/answer followed by teacher's reading of a fictional animal story, "The Chinese Bee-eater". After completion of instruction, the Ss were asked to respond to eighteen open-ended questions about the animal. Eight of the 50 subjects were found to fall into the right hemisphere style of information processing group; fourteen into left; and fourteen into integrated. The remaining fourteen could not be assigned to either of these three categories and were not included in the analysis of the results. the mean scores of the comprehensive test among hemispheric groups and among sex groups. A two way analysis of variance also presented no significant differences among the hemispheric preference combined by sex groups. These results failed to prove the research hypothesis that students who indicate a preference for left hemispheric information processing will have higher scores on a comprehensive test after receiving a didactic mode of instruction, the so-called left style of instruction. Some limits in research process and conceptual confusion about hemisphericity were discussed. Finally, it was suggested that educators need to be more careful in drawing educational implications from neurological hemispheric research.

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Differences in Global/Local Processing of Combined Groups of Cultural Dispositions and Analytic-Holistic Thinking Styles (문화성향과 분석적-종합적 사고유형의 조합에 따른 전역/국소처리에서의 차이)

  • Joo, Mi-Jung;Lee, Jae-Sik
    • Korean Journal of Cognitive Science
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    • v.23 no.2
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    • pp.269-293
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    • 2012
  • This study aimed to investigate the interactive effects of individual's cultural disposition (individualism, collectivism, horizontal disposition and vertical disposition) and cognitive style (analytic vs. holistic thinking) combination on differences in global precedence. For this purpose, the participants were divided into 4 different cultural disposition groups based on Singelis et al.'s(1995) INDCOL scale, and 2 cognitive style groups based on Choi et al.'s(2007) AHS, and required to respond selectively to global or local property of two types of compound stimuli (compound figure and compound letter). Reaction time and error rates for both global or local property were analyzed and compared as the dependent measurement. The results can be summarized as followings. First, faster responses were observed in compound figure condition than in compound letter condition, and to global property than to local property. Second, contrasting to individualism-cognitive style or horizontal disposition-cognitive style combinations, significant interaction effects both between collectivism and cognitive style, and between vertical disposition and cognitive style on global/local processing were found. This result indicated that combinations of collectivism-holistic thinking and vertical disposition-holistic thinking can induced larger global precedence effect than other combinations of cultural disposition and cognitive style.

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Analysis on the Characteristics of Interior Coordination Execution by Apartment Residents in Accordance with Lifestyles (공동주택 거주자의 라이프스타일에 따른 실내코디네이션 시행특성 분석)

  • Kim, Ji-Eun;Han, Jeong-Won
    • Journal of the Korean housing association
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    • v.23 no.3
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    • pp.43-52
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    • 2012
  • The purpose of this study is to determine the characteristics of interior coordination in accordance with lifestyles to provide better interior conditions for house dwellers who have many different preferences and needs. For this purpose, this research examined the lifestyles of house dwellers, and their experiences on interior coordination, needs and preferences of dweller groups according to their lifestyles. As the methods of the study, both literature research and empirical survey were conducted. The findings of the study can be summarized as follows; The factor analysis shows that there are five main factors significantly affecting the lifestyles of apartment residents, and the lifestyles of residents were largely classified into four groups. G1 group is characterized by 'demand for luxuriousness' and 'pursuit for beauty', and G2 group has tendency of 'information orientation' and 'pursuit for self-expression', G3 group shows strong tendency for 'pursuit for practicality' and G4 group is characterized by 'pursuit for self-expression' and 'pursuit for beauty'. The four groups showed distinct characteristics in their experiences, needs and preferences of interior coordination. G1 group can be names as 'the style of well-being and luxuriousness', and they are very positive in the interior climate change and prefer artistic items and luxurious atmosphere. G2 group, which can be named as 'the style of expression', tend to have their house interior-coordinated in order to follow fashion trends or express their personality. G3 group is named as 'the style of practicality' and they consider convenience, practicality, and functionality. The last group, G4 can be named as 'the style of personality', and they have much interest in expressing their personality or following trendy fashions.

The Effect of Legitimacy and Fashionability on Females' Control over their Boyfriends' Fashion Style (간섭권한과 패션감각이 남자친구의 패션스타일 통제에 미치는 영향)

  • Sung, Youngshin;Kang, Jungsuk
    • Science of Emotion and Sensibility
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    • v.18 no.4
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    • pp.109-118
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    • 2015
  • People tend to perceive their loved others (e.g., children, spouse, romantic partner) as their extended selves and then control over the loved others' fashion style corresponding to their self-concept. The study conceptually suggested that people's perceptions on legitimacy to interfere the others and their own fashionability would separately or interactively influence their control over the loved others' fashion style. To investigate the suggestions, an experiment with female participants in their 20's was conducted by using a scenario. The results indicated that participants' perception of legitimacy to interfere their boyfriends or their own fashionability did not have a separate effect on control over their boyfriends' fashion style. However, the legitimacy and the fashionability did have an interactive effect on the control. In particular, for high legitimacy groups, there was no difference in the control between low and high fashionability groups. For low legitimacy groups, the control was stronger in high fashionability group than in low fashionability group.

The Influence of the Type of Single Females' Life Style in Their 20s through 30s on the Recognition of the Behavior for Beauty (20-30대 미혼여성의 라이프스타일 유형이 뷰티행동인식에 미치는 영향)

  • Hong, Soo-Nam
    • Journal of the Korea Fashion and Costume Design Association
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    • v.16 no.1
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    • pp.77-89
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    • 2014
  • This study looked into the effect of the life style of single females in 20s and 30s on beauty behavior recognition, and spss 17.0 is used for data analysis method. As for the statistical analysis method in order to validate the measurement tools, reliability verification is conducted and life style groups are sampled using K-means taking into account factor scores by life style. To find out the difference between general beauty behavior recognition and life style, descriptive statistics and One Way ANOVA were carried out, and Duncan Test was implemented for the post examination method. Multiple regression analysis was also carried out to figure out the effect of life style on beauty behavior recognition. The result is as follows. First, according to the results of reliability verification and factor analysis for the lifestyle type and the recognition of the behavior for beauty, the types of the life style of the subjects were divided into Economic Utility, Convention Conservatism, Self Development, Showy Consumption, and Appearance Oriented, and the recognition of the behavior for beauty was named as Makeup and Hair, Cosmetic Surgery, Body Care, and Skin Care. Second, as to the recognition of the behavior for beauty based upon the lifestyle, the Appearance Oriented in Showy Consumption recorded the highest. Third, the analysis of the influence of the style on the recognition of the behavior for beauty showed that the behavior recognition for Makeup and Hair and for Skin Care was affected by the life style of Self Development, Showy Consumption, and Appearance Oriented; the behavior recognition for Cosmetic Surgery was affected by the life style of Conventional Conservatism, Showy Consumption, and Appearance Oriented; and again the behavior recognition for Body Care was by that of Economical Utility and Showy Consumption.

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Development of an Adaptive Instruction System Applying Gregorc's Learning Style (Gregorc 학습 스타일을 적용한 적응형 교수 시스템 개발)

  • Lee, Jaemu
    • Journal of The Korean Association of Information Education
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    • v.17 no.4
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    • pp.383-391
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    • 2013
  • This study developed an adaptive instruction system for individual learning. We applied Gregorc's learning style to support the adaption. This proposed Instruction system provides instruction content based on a more effective instruction method that takes into consideration the learner's individual learning style. We applied Gregorc's learning style to create a clear treatment of differing learning styles. Proposed adaptive instruction system was applied to college students studying computer learning. A t-test indicated that our proposed adaptive instruction system resulted in positive effects in an overall style comparison. In addition, our Abstract-Sequential learning style indicated the most effective results while the Abstract-Random learning style indicated no difference between the experimental and comparative groups in each style analysis for Gregorc's learning style.

A Study o f the Body Weight Perception, Living Habits and Food Intake Frequency by Residence Type in Female College Students of Chenbuk Area (전북지역 여자 대학생의 거주 형태에 따른 체중 인식, 생활 습관과 식품섭취빈도 비교 연구)

  • Park, Eun-Sook
    • Korean Journal of Human Ecology
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    • v.22 no.1
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    • pp.215-230
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    • 2013
  • This study aims at examining perception, life style and food habits by residence type in female college students. The data analysis were conducted by a body fat analyzer and questionnaire survey. The subjects were 230 female college students divided into three groups: home-living group, dormitory group, and self-boarding group. The age of the subjects was 20.3~21.7 years old. Among the subjects, 46.1% were home-living group, 27.4% dormitory group, and 26.5% self-boarding group. There was no significant satisfaction of body weight by residence type. Their exercise frequency were not significant by the groups. The exercise time per day was much in home-living group than dormitory group, and self-boarding group(p<0.05). The meal eating time was regular in dormitory group than in home-living group and self-boarding group at p<0.05. 'Frequency of much food intake', 'frequency of restaurant meal', and 'saltness' were significant by the groups at p<0.05 respectively. Breakfast frequency was significant different by the groups at p<0.05. Intakes frequency of cereals in breakfast, meats in breakfast, vegetables in breakfast was different by the groups at p<0.05.