• Asia Pacific Journal of Business Review
• /
• 제4권1호
• /
• pp.35-44
• /
• 2019

Service quality is a competitive weapon in the banking industry. Better understanding of customer's perception of service quality in the banking industry and the drivers of such perceptions will be a sound basis for continuous improvement in the quality of service offered to customers, customer satisfaction and customer retention in the industry. An earlier study by the same authors (Ibrahim and Bokkasam, 2016) revealed that the six SERVQUAL determinants are significantly related to and explain about 84% of overall customer satisfaction. It was also observed that the female customers perceived higher level of positive perception towards SERVQUAL determinants. The present study carries out a micro-analysis of the influence of gender on the constituents of the service quality and customer satisfaction for all the six dimensions of the SERVQUAL: Access, Communication, Competence, Tangibility, Empathy and Reliability, in Saudi banking sector. The study also analyses gender-wise levels of satisfactions with regard to individual components constituting various factors of the constituents of SERVQUAL. It was observed that the male customers have significantly low levels of satisfactions with regard to promptness in solving conflicting issues and comfort during waiting time in the bank.

• 부모자녀건강학회지
• /
• 제12권2호
• /
• pp.107-118
• /
• 2009

Purpose: The purpose of this study was to describe the relationship between child abuse experience of childhood and child abuse perception in college students. Methods: The subjects of this study were 231 college students by convenience sampling. The collected data were processed using SPSS program and analyzed using descriptive statistics and Pearson correlation. Results: 93.1% of the college students were abused by their parents during childhood. Child abuse perception was very high with a mean score of 3.22(range 0~4). Child abuse perception was significantly different according to gender, major, perception of frequency for child abuse. There was a significantly negative correlation between child abuse experience and physical abuse perception. Conclusion: It is suggested that intervention programs to enhance child abuse perception will help reduce child abuse.

• 가정과삶의질연구
• /
• 제29권5호
• /
• pp.85-105
• /
• 2011

The purpose of this study was to investigate the variables on adolescents' perception of parents and children's relationship. Independent variables were the expectation of the parents' role, role performance by adolescents' perception and socio-demographic variables. In order to achieve this purpose, the survey was taken by 758 adolescents (middle & high school students) from Daegu. The data were analyzed by frequency, percentage, mean, Factor Analysis, Cronbach's ${\alpha}$, Pearson's correlation coefficient, Multivariate Analysis of Variance, Scheffe test for post hoc, and Multiple Regression. The major findings were: 1) Role expectation had significant differences in the grade, gender, birth order, father's level of education, father's job, mother's age, and household economy of socio-demographic variables. Role performance showed significant differences in the grade, gender, father's age, parents' level of education, father's job, and household economy of socio-demographic variables. 2) Adolescents' perception of parents and children's relationship was affected by role expectation and role performance.

• 아동학회지
• /
• 제38권3호
• /
• pp.65-73
• /
• 2017

Objective: This study aimed to investigate the moderating effects of peer competence between children's perception of parenting attitudes and depression among $5^{th}$ grade elementary students. The differences are examined based by gender. Methods: 'The Children's Perception of the Parenting Attitudes Inventory', 'Children's Depression Inventory', and 'Peer Competence Inventory' were used to collect data from 200 elementary school students from Seoul, Korea. The research hypothesis were analyzed using t-tests, Pearson's correlation analysis, standard linear regression analysis and hierarchical multiple regression analysis via SPSS 21.0. Results: The results are as follows: First, only peer competence showed a difference between the boys and girls, where the boys scored higher than the girls. Second, there was a significant correlation between all the factors. Third, the moderating effect of peer competence on the father's parenting attitude was supported only in the boys. Conclusion: The results denote the need of a gendered approach to understanding problems and developing counseling programs to address depression among children. They also demonstrate that high peer competence can be used to treat depression in boys dissatisfied with their father' parenting attitude.

• 한국보육지원학회지
• /
• 제12권2호
• /
• pp.1-17
• /
• 2016

The purpose of this study was to investigate the difference in elementary school children's human rights sensitivity and the perception of human rights depending on child variables, family variables, school variables, and predictive influences among these variables. The participants were 1,364 elementary school children in the 'Current Status of Korean Children's and Youth's Rights(2013)'. The results of this study were as follows: First, the variables influencing children's human rights sensitivity were school life experience, grade, the degree to which adolescents think they are respected in deciding family issues, gender, experiences of teacher's swear words, experiences of being neglected, and experiences of being bullied at school. Second, the variables influencing children's perception of human rights were gender, experiences of parents' swear words, school life experience, the degree to which adolescents think they are respected in deciding family issues, and father's educational achievements. The results of this study offered fundamental data about the important issues in researching children's rights and the policy implications for enhancing them.

• 여성건강간호학회지
• /
• 제29권2호
• /
• pp.115-127
• /
• 2023

Purpose: The aim of this study was to determine the factors that influence safe sexual behaviors of Korean young adults and identify differences by gender. Methods: This study aimed to determine which factors affected safe sexual behaviors based on the Theory of Planned Behavior. Data from 437 Korean young adults (in their 20s and 30s) were collected via online survey between January 3 and January 28, 2022. The questionnaire included items on sexual body image, sexual role perception, sexual attitudes, sexual socialization, sexual communication, and safe sexual behaviors. Structural equation modeling was performed. Results: According to the overall model fit of the hypothetical model, the final model was acceptable and explained 49% of safe sexual behaviors. Sexual attitudes (β=h-.70, p<.001) and sexual communication (β=.53, p<.001) directly affected safe sexual behaviors, and sexual role perception (β=.42, p<.001) indirectly affected safe sexual behaviors in a combined model. There were gender differences in the path from sexual attitudes (β=-.94, p<.001) and sexual communication (β=.66, p<.001) to safe sexual behaviors and from sexual body image (β=.27, p<.001) to sexual communication. Conclusion: Sexual attitudes and sexual communication were predictors of safe sexual behaviors, which differed by gender. Strategies that consider sexual attitudes, sexual communication, sexual role perception, and differences between men and women should be developed to improve the safe sexual behaviors of young adults.

• 한국게임학회 논문지
• /
• 제15권6호
• /
• pp.65-76
• /
• 2015

아동, 청소년들의 온라인 게임 이용과 관련된 여러 사회 문제들에 대해 효과적으로 예방, 개입하기 위해서는 핵심 이해 당사자인 부모의 온라인 게임 인식 및 이와 관련된 부모-자녀 관계의 속성을 이해할 필요가 있다. 이에 본 연구에서는 아동, 청소년 자녀를 둔 부모를 대상으로 온라인 게임에 대한 인식을 조사하고, 부모가 지각한 부모의 양육태도와 자녀와의 의사소통 방식이 어떠한 영향을 미치는지를 탐색하였다. 이를 위해 온라인 설문조사를 실시하였으며, 총 485명의 자료가 분석되었다. 부모의 온라인 게임 인식 유형은 온라인 게임 인식 질문지를 사용하여 4유형으로 구분하였다. 각 유형별 특성을 비교한 결과, 성별 및 자녀의 온라인 게임 이용에 대한 태도 및 반응에서 유형별 차이가 있었다. 또한 온라인 게임 인식 유형을 예측하는 변인을 알아보고자 다항 로지스틱 회귀분석을 실시한 결과, 어머니 집단에서, 그리고 통제적인 양육태도와 역기능적이지 않은 부모-자녀 간 의사소통 방식이 각 온라인 게임 인식 유형과 관련이 있었다. 본 연구는 부모 환경 및 부모-자녀 관계의 맥락에서 아동, 청소년의 게임 이용 문제를 고찰하고, 부모의 게임 인식에 영향을 미치는 부모-자녀 관련 변인을 탐색하였다는 의의가 있다.

• Human Ecology Research
• /
• 제54권5호
• /
• pp.499-514
• /
• 2016

This study was to determine general trends with respect to work-family balance perception and psychological wellbeing, examine correlations between related variables, investigate differences in related variables, and understand the effect of work-family balance perception on psychological well-being in married employees. The subjects were 300 married employees living in G city. The subjects completed a questionnaire and data were analyzed using IBM SPSS 21.0. The major findings were as follows. First, the average scores of men and women's self-esteem were higher than the median. Men had a more traditional gender role attitude and higher work-family balance perception level than women. The scores of men and women's depression were lower and life satisfaction were higher than the median. Second, the scores of men and women's work-family balance perception were different according to working hours. Men's psychological well-being were different according to the scale of work place and women's psychological well-being were different according to household working time. Third, depression in married employees were negatively related to life satisfaction. Their psychological well-being were significantly related to work-family balance perception. Fourth, men's depression were influenced by self-esteem, social care service, family${\rightarrow}$work conflict, and work${\rightarrow}$family conflict. Depression in women were influenced by health state, self-esteem, gender role attitude, family${\rightarrow}$work conflict, and work${\rightarrow}$family conflict. Men's life satisfaction were influenced by health state, economic state, and self-esteem. Women's life satisfaction were influenced by health state, economic state, weekly working hours, self-esteem, and work${\rightarrow}$family conflict.

• 성인간호학회지
• /
• 제23권5호
• /
• pp.423-433
• /
• 2011

Purpose: The purpose of this study was to describe the facets of gender role identity as reported by several disciplines undergraduate female college students, and to confirm the characteristics and differences according to the types. Methods: A Q sort methodology was utilized to gather responses to gender role identity. Forty subjects' responses were analyzed by QUANL PC program. Results: The subject responses were classified into four gender role patterns: 1) paternity-sensitive type, 2) conviction-sensitive type, 3) sensibility-inhibitive type and 4) sensibility-expressive type. Conclusion: The findings add to the understanding of women college students and their perception of their gender role identify. Further studies need to be done to understand how the four patterns relate to success or satisfaction for female college students.

• Journal of Contemporary Eastern Asia
• /
• 제18권2호
• /
• pp.118-141
• /
• 2019

In South Korea, as awareness of gender equality increased since the 1990s, policies for gender equality and social awareness of equality have been established. Until recently, however, the gap between men and women in social and economic activities has not reached the globally desired level and led to social conflict throughout the country. In this study, we analyze the content of online news comments to understand the public perception of gender equality and the details of gender conflict and to grasp the emergence and diffusion process of emerging issues on gender equality. We collected text data from the online news that included the word 'gender equality' posted from January 2012 to June 2017 and also collected comments on each selected news item. Through text mining and the temporal semantic network analysis, we tracked the changes in discourse on gender equality and conflict. Results revealed that gender conflicts are increasing in the online media, and the focus of conflict is shifting from 'position and role inequality' to 'opportunity inequality'.