• Proceedings of the Korea Inteligent Information System Society Conference
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• 1999.10a
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• pp.111-120
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• 1999

Although the concept of viewing knowledge as a critical resource has been widely accepted in prior studies, it is not fully understood how to acquire available knowledge in order to improve organizational effectiveness. However, it si sure that organizational knowledge management should pursuit the achievement of the business goal by delivering relevant and useful information to the right person at the right time. Group Support System (GSS) can play an important role to transfer scatter information into meaningful business knowledge for supporting strategic corporate decision-making. This study proposes a fuzzy GSS framework for acquiring workgroup knowledge from individual memory and aggregating workgroup knowledge to organizational knowledge. This study also proposes an architecture to support the fuzzy GSS framework. The architecture consists of user agents, information management agents, and a fuzzy model manager. To illustrate how the fuzzy GSS framework can be used to support the whole process of organization knowledge acquisition, an Internet-based GSS was developed and applied in a marketing decision process. It showed that the framework was effective for acquiring organizational knowledge.

• Journal of Information Technology Services
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• v.7 no.1
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• pp.63-87
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• 2008

This study investigates the effects of individual and group level factors on the use of GSS (Group Support System) and task performance from GSS use. GSS facilitates the group work, so that GSS adoption is not necessarily influenced only by individual perceptions on information systems as TAM insists. Adaptive Structuration. Theory (AST) joins with TAM in our study to explain the adoption and success from GSS use. AST contends that the success of IS is not necessarily the technical fit between tasks and technology, instead the political outcome among user socializations. We found that collected data from 303 individual IT staffs in a national bank. Our results demonstrate that traditional theories on TAM (Technology Acceptance Model) need to be refined, when considering the TTF(task-technology fit). TTF render high influences on PU(perceived usefulness). PEU(perceived ease of use) and FOA(faithfulness on appropriation). And FOA influences highly on our dependent variable. Implications and directions for future research are discussed.

• Journal of Korea Technology Innovation Society
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• v.10 no.4
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• pp.755-788
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• 2007

This study investigates the effects of individual and group level factors on the use of GSS (Group Support System) and task performance from GSS use. GSS facilitates the group work, so that GSS adoption is not necessarily influenced only by individual perceptions on information systems. Adaptive Structuration Theory (AST) in our study to explain the adoption and success from GSS use. AST contends that the success of IS is not necessarily the technical fit between tasks and technology, instead the political outcome among user socializations. We have the following two research inquires: Are the IS use and performance maximized when information technologies are provided properly?; and, Does TTF always influence positively on IS use (or performance)? To research these issues, we investigate the influence of TTF (Task-Technology Fit) on use and performance of GSS, which is introduced to foster collaboration among organizational members. Drawing insights from the AST, we examine if COA (Consensus on Appropriation) among group members and FOA (Faithfulness of Appropriation) between those who use technology and who design it show any moderating effect. A questionnaire survey was conducted on firms using the GSS for one month from June 2 to June 27 2005 and a sample of 303 responses was used for a statistical analysis. The result demonstrates that TTF exerts a positive influence on use and performance of GSS. We find that the stronger the COA, the greater the effect of W on use of GSS and performance. FOA likewise has a positive effect on both use of GSS and performance. The TTF model has been widely applied to studies on individual performance of information system, whereas the AST theory specifically explains members' adaptation process to information system. By integrating the AST theory with the TTF model, the study contributes to heightening our understanding on if and how individual performance varies with the use of GSS.

• Asia pacific journal of information systems
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• v.9 no.1
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• pp.143-163
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• 1999

This study investigates the effect of group size on group performance, here the quality of group decision, Four effects are proposed and tested in a field experimental setting : (1) the relationship between the group size and the distribution of individual's problem-solving ability ; (2) the change of the group decision quality as group size increases ; (3) the relationship between the group decision quality and the quality of the best/worst member as group size increases ; (4) the relationship between the group decision quality and the average quality of individuals in the group as group size increases. Data showed that contrary to the exiting results, group decision quality was not improved with the group size. Rather, it showed a little tendency that group decision quality was worsened with the group size. Data also showed that consensus-oriented group decision making process produced the compromised output. Thus, group decision quality was not better than the average group members'. The opinion of the best member was not accepted. The implications of the findings are discussed for the development of a Korean GSS.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1998.10a
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• pp.689-699
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• 1998

시공을 초월한 커뮤니케이션의 요구가 늘어나면서 업무환경은 개인단위에서 그룹단위로 변해가고 있으며 조지구성원들이 회의에 참석해야 하는 시간이 급증하고 있다. 이에 따라 모두가 회의실에 모여 회의를 진행함으로써 발생하는 부정적 효과를 감소시키고, 회의의 효율성을 높이기 위한 그룹지원시스템(Group Support Systems : GSS)의 중요성은 날로 높아지고 있다. 그러나 기존의 GSS제품은 사용자의 플랫폼(platform0이 제한되고 사용이 어려웠다. 본 연구에서는 개발비용이 저렴하고 개방시스템(open system)을 지향하는 Web기술을 이용함으로써 시스템개발을 위한 새로운 접근을 시도하였다. 프로토타입으로 개발된 WebGss는 비동기 분산회의를 지원하며 사전회의, 회의단계, 회의이후까지 관리할수 있도록 설계되었다. 향후 연구과제로써 보안장치를 강화하는 등 완전한 시스템을 구현하여 그 효과성의 효율성을 현장에서 실험해 보는 연구가 있어야 할 것이다.

• 한국IT서비스학회:학술대회논문집
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• 2006.11a
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• pp.483-490
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• 2006

본 연구에서는 조직 구성원의 협업을 위하여 도입되는 그룹지원시스템(group support system; GSS)를 대상으로 GSS의 사용에 미치는 영향과 GSS의 사용으로 인한 개인의 성과의 관계에 대한 연구를 실시하였다. 본 연구를 위해 개인의 기술수용 요인에 대한 연구에서 보편적으로 널리 사용되어 온 기술수용모델(technology acceptance model; TAM)과 사용자의 과업과의 연관성을 고려한 과학기술적합(task-technology fit; TTF) 개념, 그리고 적응구조화이론(adaptive structuration theory; AST)을 통합하여 그룹 구성원들이 GSS의 도입의도에 맞게 사용하는 것이 개인과 조직의 성과를 향상시키는지 검증하였다. 연구결과, 높은 TTF는 사용자들이 GSS에 대하여 지각하는 유용성과 용이성에 영향을 미친다는 것을 검증하였다. 또한, TTF가 사용자들의 적절한 사용을 이끌고 있음을 검증하여 TTF 중심의 연구와 AST의 적절한 사용(faithfulness on appropriation; FOA)을 중심으로 하는 두 연구에 대한 통합 모델을 제시하였다.