• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.139-141
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• 2016

With the introduction of national standards (KS) for call centers, customers are expected to have access to better-quality services in the future. The purpose of this study is to evaluate the relative importance of certification criteria for call center services using the Fuzzy AHP(Analytic Hierarchy Process) approach. Fuzzy AHP is the combination of the fuzzy set theory and AHP to deal with the uncertainty or ambiguousness of the decision-making process. The evaluation method proposed in this study can be applied to the KS services certification promoted by government.

• Journal of Digital Convergence
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• v.15 no.4
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• pp.461-468
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• 2017

The current available recommendation systems for mobile games have a couple of problems. First, there is no knowing whether they make a pattern recommendation for games that actual users prefer or for games that they are simply interested in. It is also impossible to know the subjective preference of users in a direct manner. An AHP(Analytic Hierarchy Process)-based recommendation system for mobile games was thus developed to reflect the subjective preference of users directly, but it had its own problem since the degree of preference could vary among users in spite of the same scale for their preferable items. In an effort to solve those problems, this study implemented a recommendation system for mobile games by applying triangular fuzzy numbers of the Fuzzy-AHP technique and the independence of evaluation items in the Bayesian Network. The findings show that the proposed recommendation system recorded the highest accuracy of recommendation results and the highest level of user satisfaction.

• Journal of the Korean Institute of Intelligent Systems
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• v.10 no.2
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• pp.83-93
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• 2000

This paper proposes the use of the analytic hierarchy process(AHP) controller for obtaining optimal cycle time of traffic intersection signal. By means of simulations that have data from expert traffic estimators, the performance of AHP controller is compared with a fixed-time controller and fuzzy controller. A simulation was executed using data obtained from many expert interviewer of Ansan City hall rotary. The principal issue is how AHP controller algorithm can aid traffic signal supervisor to construct an expert system for traffic intersection signal control. This paper has two steps: (I) we shall present a new methodology based on the work of Satty for calculating a scale of importance of each of the objectives, (2) we also consider that the human's decision mechanism is represented by approximating reasoning where the fuzzy integral is used.

• Journal of Korea Society of Industrial Information Systems
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• v.16 no.4
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• pp.107-117
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• 2011

Smartphones are widely used as a mobile communication devices with more advanced computing ability and connectivity than a contemporary feature phone. As the market expands, many brand-new smartphones are released and chosen by (potential) smartphone users. In spite of smartphone's popularity, little research of the factors affecting the evaluation of smartphones and their influences on smartphone choice have been performed. Therefore, we aim to analyze evaluation factors of smartphone selection and use in this research. We use Fuzzy Analytic Hierarchy Process method, a Multi-Criteria Decision Making (MCDM) model, to find the relative importance among the factors considering the fuzziness of pair-wise comparison using AHP. After reviewing related works and interviewing the focus group, we extract the five independent factors influencing the choice and use of a smartphone. Pair-wise comparison and triangle fuzzy numbers are used to calculate the relative importance of factors. We analyze not only the whole interviewees' responses, but the differences between smartphone users and non-users. Practical implications are delivered in concluding remarks.

• Journal of the Ergonomics Society of Korea
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• v.17 no.2
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• pp.33-48
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• 1998

This paper illustrates the application of Fuzzy Theory and Analytic Hierarchy Process(AHP) for developing Occupational Stress Index(OSI). The purpose of the OSI development is for future prediction and problem solving of prevailing occupational stress. In developing OSI, the concept of fuzzy set theory was introduced to determine the existence and level of perceived occupational stress instead of actually measuring the strain parameters. The AHP is adopted to collect different weighting factors, since there exist various perceptions and responses to the occupational stress by different individuals. The validation study revealed that the OSI is a reliable predictor of work-related accident and illness and the physiological health of employees. Creating preventive measures, such as early detection of stress, proper placement and promotion of employees, and job enlargement will be possible by using this OSI effectively.

• Proceedings of KOSOMES biannual meeting
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• 2006.11a
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• pp.245-251
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• 2006

This is paper aims to evaluate allocation order of SRU using Analytic Network Process. For evaluation, in this paper, assess about person, ship and environment related risk by fuzzy logic and AHP(Analytic hierarchy Process). Also, quantity and quality operation efficiency assess by DEA (Data Envelopment Analysis) and Liquate scale. finally total weight calculate by ANP. At the result, Rescue Units of MP, YS RCC/RSC is order higher. Thus, it needs to have more rescue ships and rescue devices for relieving the risk in the future.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 1998.06a
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• pp.352-357
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• 1998

Conventional marketing research generally focuses on a single layer's benefit. A notable example is the consumer layer providing managers with partial market information to evaluate relevant strategies. As generally known, marketing management encounters complex supply and demand behaviors, thereby necessitation that a successful marketing strategy adopt multi-layer considerations, such as the consumer layer, channel-retailer layer, and marketing planner layer. In light of above situation, this study applies fuzzy theory and the analytic hierarchy process(AHP) technique to analyze the performances of marketing strategies under multi-layer benefits, In addition, conventional marketing research has difficulty in efficiently allocating the limited budget so that each desired criterion can be significantly enhanced by a group of events. Therefore, a weighting structure among the goal, layers, criteria, and strategies(i.e. a group of events) is also developed herein to trace the influential process and assist marketing managers in efficiently allocating resources(i.e.budget).

• Journal of Agricultural Extension & Community Development
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• v.22 no.4
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• pp.385-393
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• 2015

This study is to develop evaluation indicator for brand self-diagnosis of agricultural management organizations and analyze importance weight to be used in the field. Self-diagnosis evaluation indicator of brand equity of agricultural management organizations were selected by brainstorming of brand specialists. As a result, six evaluation indicator of communication, organization, responsiveness, clarity, customer relations and quality control were selected. Importance weight of self-diagnosis evaluation indicator of brand equity of agricultural management organizations was analyzed by AHP(Analytic Hierarchy Process) and Fuzzy AHP. The results of Fuzzy AHP were as follows. Communication for 13.9%, organization for 6.5%, responsiveness for 9.9%, clarity for 7.7%, customer relations for 26.5%, and quality control for 35.5% respectively. In order to enhance brand equity of agricultural management organizations, first, cultivation guidelines should be set up to produce equal quality products among members. Second, quality levels need to be subdivided, brands and packages should be different by level. Third, persistent efforts to find new clients and distributors. Fourth, various efforts to maintain the existing excellent clients and distributors.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.236-242
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• 2006

세계적으로 각 분야에서 SERVQUAL 모형과 SERVPERF 모형 등을 이용한 서비스품질에 대한 측정과 관련된 연구들이 많이 수행되어 오고 있지만 서비스품질을 계량화시키기 위한 연구는 활성화되고 있지 못하는 상황이다. 따라서, 본 연구의 목적은 불확실하고 주관적인 환경에서 서비스품질을 객관성있게 측정하고 계량화시키기 위해서 L.A. Zadeh가 제안한 퍼지이론의 Triangular Fuzzy Number(TFN) 와 T.L. Saaty가 제안한 Analytic Hierarchy Process (AHP)를 이용하여 서비스품질을 측정하기 위한 방법을 제안하는 것이고, 본 연구를 통해서 조직의 제한적 자원으로 고객만족 극대화를 실현하기 위한 경쟁우위적 전략의 일환으로써 서비스품질을 제고시키는데 효율적이며 효과적인 의사결정안이 도출될 것으로 사료된다.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.1
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• pp.162-169
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• 2015

In this research, technology innovation capability evaluation model for small and medium enterprises was developed. To develop technology innovation capability evaluation model, two analytic technic was used. First one is AHP (Analytic Hierarchy Process) to give weight to each main index. Second one is fuzzy set theory to represent ambiguous index to numerical value. Finally, technology innovation capability evaluation model was achieved in combination with the same weight to AHP analysis and fuzzy set theory. With these results, small and medium enterprises can know important point in terms of strengthening the innovation capability evaluation.