• Asia Pacific Journal of Business Review
• /
• 제4권1호
• /
• pp.61-77
• /
• 2019

This article explored the status of E-Government initiative in developing countries by taking the case of Ethiopia. The study had analyzed the practice, challenges and the future prospect of the E-Government initiative in the country. The paper had used both secondary and primary sources of data. In identifying the practice and future prospects of the E-Government imitative, related works in the area were reviewed and appraised. In ascertaining the major challenges, structured and semi-structured interviews were carried out with selected stakeholders from the government office and the private sector. The result of the study had shown that the country had registered a promising progress in E-Government index in the past four years ranking at 157th in the year 2014, which was standing at 172nd in the year 2012. Above all, high- level political commitment and the design of specific actions plans that are linked to the national sustainable development priorities were the key success factors. Nevertheless, there are still enormous challenges that have to be tackled for citizens to drive the benefits arising from the implementation of E-Government initiative. The study had identified limited cross-sectoral connectivity, lack of intra-organizational connectivity, low human resource capacity, language barrier, lack of awareness and absence of appropriate legal and regulatory framework as major challenges. Finally, the study forwarded constructive suggestion that can be adopted in the way forward of the E-Government initiative.

• 디지털융복합연구
• /
• 제10권2호
• /
• pp.37-45
• /
• 2012

21세기의 행정은 급속도로 변화하고 있다. 정보사회의 고도화를 통해 제시되고 있는 유비쿼터스 기반의 재구성은 정보지식사회로의 패러다임 환경 변화를 반영하고 있다. 공공부문에서의 행정조직의 재구조화(restructuring)와 조직혁신(organization reengineering)을 통해 행정서비스를 개선시키려는 시도도 역시 지속되고 있다. 이에 본 연구에서는 지금까지 추진되어 온 전자정부의 진행과정을 정리해보고, 진단과 성과 측정을 위한 시론적 접근을 시도하고 있다. 이는 앞으로 대두될 미래의 전자정부가 지속성을 유지하기 위한 차원에서 점검이 필요하다. 또한 향후 보다 분석적 연구를 통해 전자정부에 관한 명확하고 다양한 성과관리 및 평가가 이루어져야 할 것이다.

• International Journal of Advanced Culture Technology
• /
• 제5권3호
• /
• pp.56-66
• /
• 2017

E-Government is an administrative innovation that utilizes information technology and is the most powerful means to strengthen government competitiveness. At this moment, countries around the world are continuously improving government competitiveness by continuously implementing government innovation through the implementation of e-Government. Many scholars argue that e-Government should be changed in response to the Fourth Industrial Revolution. Therefore, Korea adopted the government 3.0 instead of the e-Government and promoted the information policy. But the result was a failure. Korea was once a leading country in e-Government, but now it is falling due to government 3.0. The reason can be analyzed in various ways. First of all, over the past decade, Korea's e-Government has been neglected without obtaining the permanence of policy. And the Korea government pursued a new strategy under the name of disconnecting from the past and lost policy permanence. Therefore, future information policy, especially e-Government policies, should be pursued from a politically neutral point of view. The lesson of government 3.0 failure in Korea is clear. Regardless of the government's replacement & regime change, the information policy should be pursued with consistency.

• 정보화정책
• /
• 제23권3호
• /
• pp.3-25
• /
• 2016

우리나라의 전자정부서비스 이용 실태조사는 2007년부터 시작되었으며, 2012년부터는 통계청 승인통계로 인정받아 매년 엄격한 방법론에 따라 실시되고 있으나, 조사결과에 대한 심층 분석과 함의 도출은 아직 미진한 상태이다. 이 논문에서 2012년부터 2015년까지의 이용 실태조사 결과에 나타난 추세를 분석한 결과, 우리나라 전자정부서비스의 인지도와 이용률이 증가하여 저변 확대에는 성공하였으나, 이용 비중이나 빈도는 정체 또는 후퇴하고 있음을 발견하였다. 국민들은 아직도 직접방문에 크게 의존하고 있으며, 이를 전자정부 채널로 바꾸는 속도도 느린 편이다. 또한 전자정부서비스 이용에 대해 긍정적인 의향을 갖고 있었으나, 실제 이용은 부진하였다. 이용 활성화 방안으로 모바일 전자정부서비스의 확대, 연계서비스의 확대, 맞춤형 서비스의 확대, 기존 전자정부서비스의 이용률 제고, 전자정부서비스에 대한 인지도 제고 및 대한민국정부포털 개선 등을 제시하였다.

• 산업경영시스템학회지
• /
• 제39권2호
• /
• pp.119-128
• /
• 2016

Use of ICT in Government has ability to improve service delivery to its citizens, and yet many developing countries have lagged behind in the implementation of e-Government. Many e-Government initiatives also failed to achieve their objectives in developing countries. This paper therefore aims to identify critical failure or success factors in Kenya, using Heeks' Factor Model. A survey questionnaire was developed and data were collected and analyzed from officials and interested citizens. The analysis results enabled to highlight seven specific success and failure factors, and their constituent elements in Kenya. The Kenyan overall e-Government implementation score belongs to the Zone of Improvement (3.52 of total 5.0), which means partial success or failure. The enablers of e-Government projects are good strategy formulation, and internal and external drive, whereas main failures of e-Government are weak ICT infrastructure. The areas for improvement are project management, design, competencies and funding. Data analysis highlights both strengths and weaknesses for each factor or variable. In particular, Kenyan government excels at the drive for change by top to bottom government officers as well as external stakeholders, while the government officers who are using e-Government are satisfied with the availability of vision, strategy and plan of e-Government implementation. Both technologies and e-transactions laws were the worst of all the variables in e-Government implementation. Two areas should be improved using immediate corrective action. In-depth study reveals that government officers and citizens can't fully use their laptop and mobile devices due to the lack of both ICT network and its operating technology, and legal system associated with the transaction of business information. Finally, the study ends up with recommendations for policy makers to shape the future of e-Government system in both developing and developed countries.

• 정보화정책
• /
• 제17권2호
• /
• pp.45-67
• /
• 2010

본 연구는 유비쿼터스 컴퓨팅기술을 이용한 홈네트워크기반을 바탕으로 수요자중심의 전자정부서비스를 재설계하고자 한다. 전자정부의 핵심과제로 전자정부 로드맵 31대 과제가 추진되었는데, 이를 홈네트워크기반과 연계하여 제공된다면, 공급자와 수요자입장에서 어떤 정책과제가 우선되어야 하는지 설문조사를 통해 정책설계를 제언하고자 하였다. 전반적으로 홈네트워크기반에서 전자정부가 구현된다면, 행정업무의 효율성과 국민참여를 비롯한 대국민서비스의 개선이 이루어져야 한다고 보았다. 또한, 유비쿼터스정부를 구현함에 있어 홈네트워크기반을 강화하기 위해서 먼저, 정부는 홈네트워크기반을 활성화하는 법 제도를 정비하여야 하며, 관련 기술을 개발하도록 기업을 지원하고, 국민의 서비스 이용을 높이기 위한 안전한 인프라를 구축하여야 한다. 둘째, 기업은 다양한 컨텐츠의 홈네트워크기술을 개발하고, 국민이 전자정부서비스를 이용하기 쉽도록 홈네트워크시스템을 설계하여야 한다. 셋째, 국민은 홈네트워크기반의 전자정부서비스에 관한 관심과 참여가 있어야 하며, 정부와 기업이 제공하는 홈네트워크기기 및 인프라를 적극적으로 활용하여야 한다.

• 적정기술학회지
• /
• 제5권1호
• /
• pp.2-7
• /
• 2019

이 글은 2016년 3월에 설립되어 운영되고 있는 한-인도네시아 전자정부 협력센터의 추진배경을 설명하고, ODA(정부개발원조) 사업의 새로운 정부간 협력모델로서, 동남아시아의 개발도상국 중의 하나인 인도네시아에서의 센터 역할과 성과를 공유하였다. 이를 통해, 향후 전문성이 필요한 ODA 분야에 대한 새로운 협력모델이 될 수 있음을 보여주고자 한다.

• Asia pacific journal of information systems
• /
• 제21권3호
• /
• pp.19-49
• /
• 2011

The multifarious array of benefits to the e-Government systems research, from evaluative frameworks and conceptual models to guidelines for initiatives, adoption, and assimilation, evidences the requirement, both from the researcher's and the practitioner's standpoint, of sound theoretical foundations that can be applied directly in practice. Grounded upon structuration theory, this paper proposes a framework for e-Government systems assimilation through the structuration of its organizational factors. Upon this proposition, we map the factors of e-Government systems assimilation with the organizational meta-structures of signification, domination and legitimization. The framework is then tested for the case of one particular e-Government systems of Korean government. The juxtaposition of the theoretical position and the practical findings leads us to isolate the organizational, technological, and inter-organizational factors that shape the meta-structures for the assimilation of e-Government systems. This framework offers interesting possibilities to researchers in exploring the relationships and insights into the complex interactions that shape the relationships among government, people and technology. Thus, the paper's contribution lies on three axes: first, the furthering of a theoretical perspective of e-Government systems assimilation; second, a detailed exposition of the structuration theory and an illustration of its application to the issues of e-Government systems assimilation in the organizational context; and finally, developed framework through the isolation of a usable set of theoretically grounded factors affecting e-Government systems assimilation that can be applied in future research and practice.

• 디지털융복합연구
• /
• 제3권2호
• /
• pp.73-116
• /
• 2005

When people contact the government they can use a variety of channels. That is, they go in person to an office, use a telephone service, access information via the Internet, send a letter, or use a third party. Since the Australian Government first recognised the potential of online technology to improve service delivery in its 1997 Investing for Growth statement, it has articulated its policies and strategies for e-government in a number of papers. E-government involves government agencies delivering better programs and services online through the use of new information and communication technologies. The policy papers included Government Online-The Commonwealth's Strategy, launched in April 2000, and a new framework for e-government, Better Services. Better Government, launched in November 2002. Most recently, the Government released Australia's Strategic Framework for the Information Economy in July 2004. These papers outlined the broad directions and priorities for the future of e-government in Australia, and sought to maintain the momentum of agencies' actions under Government Online. One of its key objectives was for agencies to achieve greater efficiency in providing services and a return on their investments in ICT (Information and Communication Technology)-based service delivery. They also stated that investing in e-government should deliver tangible returns, whether they take the form of cost reductions, increased efficiency and productivity, or improved services to business and the broader community Implementation of the Government policy has led to considerable agency investment in ICT-based service delivery. However government policy also requires managers to ensure that program and service delivery is efficient and effective. Efficient and effective use of ICT has the potential to improve service delivery and to make financial savings. This paper outlines how people are using the channels to contact the government in Australia. It also examines the level of satisfaction they have with those services and their preferences and expectations. In addition, this paper aims at identifying the methods used by Australian Government to measure the efficiency and effectiveness of their delivery of services, and at assessing the adequacy of these methods.

• 정보화정책
• /
• 제30권3호
• /
• pp.3-28
• /
• 2023

이 연구는 전자정부 성숙도 모델의 서비스 유형에 기반하여 사용자들의 이용 행태를 시계열적으로 분석하고, 전자정부 서비스의 발전을 위한 제언을 하는 것을 목표로 한다. 이를 위하여 한국의 전자정부 서비스의 변화를 1) 한국의 공공서비스에서 전자정부 서비스 사용의 비중, 2) 전자정부 서비스 유형/단계별 활용, 3) 플랫폼(웹, 모바일)별 서비스 활용, 4) 전자정부서비스에 대한 이용자들의 반응(만족도, 효과, 지속 사용 의도), 5) 전자정부 서비스 이용 방법에 대한 이용자들의 요구 등을 중심으로 분석하였다. 분석을 위하여 한국의 2012-2020년의 9년간 전자정부 이용행태 실태조사 데이터를 사용하였다. 분석 결과, 첫째, 전자정부 서비스의 비중이 지속적으로 증가하고 있으며, 둘째, 전자정부 서비스 활용에서 온라인 정보제공, 상호작용, 거래에 비해 온라인 참여의 활용이 상대적으로 저조한 것으로 나타났다. 셋째, 플랫폼별로는 서비스가 웹 중심에서 모바일과 키오스크(kiosk), SNS 등과 같은 다양한 접근 플랫폼으로 확장되어 가고 있었다. 넷째, 이용자들의 만족도는 매우 높은 편이며, 서비스 활성화를 위해 원스톱 통합서비스 제공, 인증절차 간소화 등의 개선을 요구하였다. 분석결과를 토대로 이 연구는 전자정부의 성숙 모델에서 사용자 관점의 반영, 디지털 기술 발전에 따른 다양한 플랫폼 접근성의 고려, 사용자 이용행태 등 데이터 기반 분석을 통한 전자정부 성숙도 평가와 개선의 필요성을 제안하였다.