• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.330-336
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• 2000

This paper discusses the potential of system dynamics modelling to support balanced scorecard. The balanced scorecard is a conceptual framework for translating an organisation's strategy into a set of performance indicators. These performance indicators are distributed across the 'classic'model's four perspective: Customers, Internal Business Processes, Financial, and Learning and Growth. This balanced scorecard, whilst having significant strength, suffers from the limitation of all performance indicator systems, namely that the interrelationships between indicators are overlooked and there is no way of taking into account the impact of delayed feedback which flows from introduction of new policy and legislative changes. System Dynamics is a methodology for understanding complex problems where there is dynamic behaviour and where feedback impacts significantly on system outcomes. System dynamics provides a rigorous basis for qualitative testing of the effects of performance indicators in complex environments such as health or social security. This can be supplemented with quantitative system dynamics simulation tools that further test the validity of indicators and the business rules implicit in them. System dynamics modelling has an important role to play in extending feedback cycle in performance measurements to a full systems approach.

• Journal of the Korean Operations Research and Management Science Society
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• v.25 no.3
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• pp.137-154
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• 2000

This paper suggests a balanced scorecard (BSC) framework for measuring and evaluating the performance of knowledge workers in professional service firms(PSFs) which are typical knowldege-based organizations. As a strategic learning system, the balanced scorecard allows business leaders to drive and modify their business strategies based on the balanced measurement of key performance indicators(KPIs), which are basically divided into four domains such as financial achievement, customer orientation, internal business process, and innovation and learning. Conducting a focused case study on performance evaluation of knowledge workers from a balanced viewpoint, we could evaluate their competency and potential in more comprehensive manner. We also employ the analytic hierarchy process (AHP) approach for derive relative weights of key performance indicators and link it to a spreadsheet model for rating the individual performance of knowledge workers in a systematic way.

• Journal of the Korean Operations Research and Management Science Society
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• v.26 no.2
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• pp.111-130
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• 2001

This study aims to examine the difference between market orientation, organizational service orientation, performances (employee satisfactions and business performances) across the type of hotel grade, and investigate the effect on performances of market orientation, organizational service orientation, and interaction of these two factors. For these purposes the authors developed 13 research proposals. The data for this research which were collected from Korean hotel firms’ managers and employees were analyzed with one-way ANOVA, regression analysis. The findings can be summarized as follows. First, five-star hotels display higher levels of market orientation, organizational service orientation, performance (employee satisfaction, business performance) than four-star and three-star hotels. Second, market orientation, organizational service orientation, and interaction of these two variables have significant effects on performances(employee satisfaction, business performance).

• Journal of the Korean Operations Research and Management Science Society
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• v.28 no.1
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• pp.11-23
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• 2003

This study Investigates the short and long-run dynamic relationships between the domestic and U.S. stock markets for the period of declining stock prices. It Is well known that the domestic stock market variations are largely caused by the U.S. stock market movements. Multivariate causal tty test Is utilized to examine the lead-lag relationships among four stock prices of KOSPI and KOSDAQ In the domestic part and DOWJONES and NASDAQ In the U.S. part. When the stock prices tend to decrease In the long run, It Is found that both KOSPI and KOSDAQ have closer relations with NASDAQ than DOWJONES. When both of domestic stock markets are severely fluctuate, bidirectional causal relationships appear to exist between NASDAQ and each of KOSPI and KOSDAQ. On the other hand. when the domestic stock markets are relatively stable, unidirectional causality Is found to exist between NASDAQ and each of KOSPI and KOSDAQ. which is explicitly validated by the analysis of variance decomposition.

• Journal of the Korean Operations Research and Management Science Society
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• v.22 no.3
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• pp.175-190
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• 1997

Organizational change projects such as Business Process Redisign (BPR) have been perceived to incur high risk due to their high management complexity, enterprise-wide impace, and steep project cost. This research intends to reduce such risk by developing a systematic process redesign methods, called Dynamic Process Modeling (DPM) method. DPM integrates the customer-oriented business process modeling technique with computerized visual simulation technique to promote better understanding of the target process and enable performance simulation of the proposed redesign alternatives prior to actual BPR implementations. For the cusstomer-oriented process modeling, we propose Dynamic-Event Process Chain (Dynamic-EPC) extending from the conceptual customer process model, Event-Process Chain (EPC). We compare DPM with four other implementation-level process modeling methods over eight criteria and demonstrate its effectiveness by applying it to the real-world hospital BPR case.

• Journal of the Korean Operations Research and Management Science Society
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• v.28 no.1
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• pp.79-95
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• 2003

This paper investigates how the weights of performance measures vary depending on corporate life cycle, such as birth, growth, maturity, revival, and decline. Balanced Scorecard performance measures are employed for this investigation. Balanced Scorecard has been widely used for measuring a corporate Performance by incorporating financial and non-financial measures simultaneously. Because these performance measures are related to the compensation and promotion of employees, research of weights of performance measures would be instrumental. Questionnaires from 218 companies are analyzed. Depending on the corporate life cycle, our survey results demonstrate that the weights of the business Performance measures differ In the four Perspectives - financial. customer, Internal Process, and learning/growth. Our results can be used for enhancing the Duality of performance measurement systems.

• Proceedings of the Korea Air Pollution Research Association Conference
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• 2004.11a
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• pp.151-154
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• 2004

The estimated emissions from proposed four ESTs for each measurement period were compared with the estimated emissions from baseline farms, after the later are adjusted for the average environmental parameters (lagoon temperature and air temperature) observed at the EST sites. The ESTs at Barham Farm and Grinnell's Laboratory were more effective in reducing the ammonia emission during one of the two sampling periods. However, based on the current research results and analysis, and available information in the scientific literature, the evaluated alternative technologies may require additional technical modifications to be qualified as Environmentally Superior as defined by the NC Attorney General Agreements.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1995.04a
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• pp.797-806
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• 1995

An ergonomic evaluation model which can properly evaluate the design of a product or workplaces was developed to evaluate a new product in the early stage of design. Although several evaluation models have been developed and are in use in the field of ergonomics, they lack an integrated framework and analysis techniques. In this research, an ergonomic evaluation model was developed according to the framework which accommodates desirable components of the model. The framework represents the integration of four components: man model, workplace modeller, ergonomic evaluation functions and knowledge bases, which interact with a common object-oriented database. Components were developed individually and integrated with the workplace modeller. The generation and manipulation of man models, workplace modelling, and ergonomic evaluation features such as reach and visibility were implemented. The developed evaluation model has demonstrated distinct advantages of the flexibility to adapt another features for the ergonomic evaluation model and the better usability for users.

• Journal of the Korean Operations Research and Management Science Society
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• v.27 no.3
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• pp.21-40
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• 2002

Recently, IT outsourcing has become a very important management strategy which implements information systems in organizations. This paper investigates the risks and strategic recognition as a key factors affecting on the degree of IT outsourcing. Specifically the risks of IT outsourcing and its four components-risk of control, risk of economical, risk of technical, risk of relational - are examined to be a negative effect on the degree of outsourcing. And strategic recognition about outsourcing is examined how to affect en the risks and the degree of IT outsourcing. To empirically test these relationships, data ere gathered from senior IT managers in 86 corporations. Results of this study show that the degree of outsourcing is strongly influenced by risk of control, risk of economical, risk of relational. But risk of technical does not influence on the degree of outsourcing. And strategic recognition about outsourcing is found that is negative effect on the risks of IT outsourcing and positive effect on the degree of IT outsourcing. The results provide a good framework to minimize the risks for IT outsourcing success.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1995.04a
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• pp.79-90
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• 1995

The material handling equipment selection, that is a key task in the material handling system design, is a complex, difficult task, and requires a massive technical knowledge and systematic analysis. It is invaluable to justify the selected equipment model by the performance evaluation before its actual implementation. This paper presents an intelligent knowledge-based expert system called "IMESE" created by authors, for the selection and evaluation of material handling equipment model suitable for movement and storage of materials in a manufacturing facility. The IMESE is consisted of four modules: a knowledge base to select an appropriate equipment type, a multiple criteria decision making procedure to choose the most favorable commercial model of the selected equipment type, a database to store the list of commercial models of equipment types with their specifications, and simulators to evaluate the performance of the equipment model. The whole process of IMESE is executed under VP-Expert expert system environment.vironment.