• 대한영양사협회학술지
• /
• 제8권4호
• /
• pp.398-407
• /
• 2002

This study is for confirming and finding which kinds of parameter is on Service Quality and Customer Loyalty of Foodservice Operation. For this, the purpose of the study is investigating the relationship between A Customer Loyalty and the factors which would affect it, relative influence-relation about meditate roles of influence-factors. A study model and several hypotheses were developed regarding the relationships. Moreover, after making a question sheet, based on the collected and analyzed 250 of them. The study model was analyzed with, SPSS 10.0 and AMOS 4.0 program. At first, when the quality of service is high, it directly affects Customer satisfaction. With the result from the study, it is prove that the service quality is very important. On the other hand, the service quality do not directly affect the Customer Loyalty. The second, when the value of service is high, it affects the customer-satisfaction. But, although the value of service is high, it doesn't directly affect the Customer Loyalty. So, it is clear that the value of Service on Foodservice Operations is the variable precedent of customer-satisfaction. The third, when the customer-satisfaction is high, customer loyalty is high. It is necessary to make the strategy about the management of Foodservice for keeping customer-satisfaction steadily. According to this study, the important variables are the value of service, the service quality and customer-satisfaction. With these results, we have to manage the factors for keeping the Customer Loyalty in Foodservice Operations.

• 한국생활과학회지
• /
• 제7권1호
• /
• pp.217-233
• /
• 1998

Foodservice management practices in 52 educare centers in Jeonbuk province were evaluated in order to provide basic informations and guidelines for the standardization of foodservice management and facilities in the educare centers. The survey was conducted using the structured questionnaire. The results are summarized as follows: 1. Only 10% of the centers investigated had the stationed dietitian, therefore most of foodservice management was not conducted by a professional personnel. The average number of kitchen employees was 1.3 and significantly different with type(p<0.05) and size(p<0.001) of the centers, which was not enough to meet the regulation. 2. Menu planning was performed mostly(59.6%) by managers and teachers of educare centers. Food items were purchased(94.7%) and recieved(91.6%) by kitchen employees or center managers and teachers. Produced foods were also evaluated(97.7%) and distributed(100%) by kitchen employees or center managers and teachers depending on their experience without any supervision of the professional personnel for the mass production. 3. Among the centers studied, 84.6% of them conducted nutrition education programs regularly by teachers. About 77.3% of them evaluated that these programs did not accomplish the proper training for good food habit because of the lack of nutritional knowledge(54.5%) and educational media(27.3%). 4. In general, the hygienic maintenance was evaluated as fair state to need the improvement. 5. Kitchen facilities and equipments were similar to those of home cooking and did not meet the standards for institutional practices. Besides, automated machinery and tools for safety, sanitation and improvement of work efficiency were far short. 6. Log book for the foodservice management was not prepared properly, which made the systematic planning and operation of the foodservice facilities difficult.

• 한국식품조리과학회지
• /
• 제15권6호
• /
• pp.579-585
• /
• 1999

This study was conducted to evaluate the recognition of HACCP(Hazard Analysis Critical Control Point) concept by the industry foodservice managers in Pusan and the Kyung Nam areas and to suggest a guideline for an effective HACCP education program. A survey was conducted from 133 foodservice managers by using a questionnaire. The results were as follows; 68.0% industry foodservice managers were educated about HACCP concept, 33.8% didn't understand the concept, and only 13.4% understood the concept fully. On the application of HACCP program to the foodservice operation, 15.0% of managers always applied HACCP program, 35.4% often, and 49.6% did not. The reasons for not applying HACCP were the ignorance HACCP implementation method(36.7%), poor facilities of foodservice operations(34.7%), shortage of time(l4.3%), and difficult of HACCP principles(6.1%). The mean score of HACCP knowledge for all manager was 64.1, in which the educated manager showed significantly higher score than noneducated CP(0.01). The ratio of correct answers concerning HACCP was 80.5% for the pre-preparation stage, 60.3% for the receiving and storage stage, 57.0% for the hot and cold holding stage, 54.5% for the facilities sanitation stage, and 46.0% for the preparation stage. The mean score of HACCP knowledge was positively correlated with understanding of HACCP program as well as the application. Also, the implementation of HACCP program was positively correlated with the understanding of HACCP.

• 대한영양사협회학술지
• /
• 제23권3호
• /
• pp.240-262
• /
• 2017

This study examined the experience of administrators of home-based child care centers about CCFSM (Center for Children's Foodservice Management) service using a qualitative approach. Eight administrators of home-based child care centers in Seoul with more than one year's experience of CCFSM were interviewed regarding their opinions on support activities, standards, and foodservice management. The interviews were semi-structured with open-ended questions and they were transcribed and classified according to the subjects. There were negative opinions regarding the indications after a hygiene inspection leaving photographs or records behind, but most positive opinions were about round visits for foodservice sanitation and nutrition management. The participants thought that it is not enough that the number of nutrition education sessions for children be twice a year, and there was a suggestion to increase the rentals of nutrition educational materials. There was a complaint about the menus in that were difficult to prepare for lunch time or to obtain food ingredients for. The administrators poorly recognized how to use the standardized recipes and chlorine-based disinfectants, so they could not be applied properly. They also pointed out the problems of joint purchasing as low quality and high prices in the food service operation. They felt discriminated against compared to with larger scale child care centers because of their size and expressed concerns regarding the fact that many home-based child care centers were not included due to the lack of publicity and budget. Through the results, the CCFSM should provide a differentiated service and management by creating a dedicated team or staff for home-based child care centers so they will not feel left out. In addition, It is also important to constantly gather opinions to improve the menus and to use standardized recipes practically. In addition, it will be necessary to develop nutrition educational materials corresponding to the infants' age for home-based child care centers and increase the rent to expand nutrition education.

• 동아시아식생활학회지
• /
• 제20권5호
• /
• pp.823-835
• /
• 2010

The research aimed to measure the efficiency of using multi stores in a foodservice company using by DEA (data envelopment analysis) which is a new management science technique. The study also attempted to identify relevant variables affecting DEA efficiency in order to suggest methods for improving efficiency. The data were collected from 148 contract foodservice operations, which were operated in similar fashion in October 2009. The DEA efficiency was calculated as an output-oriented BCC Model. Sales, and CSI (customer satisfaction index) were used as output variables whereas food cost, labor cost, and management expense were used as input variables to calculate the DEA efficiency. Operation process variables of the unit consisted of the were consist of ratio of regular employee, ratio of housekeeper, meal counts, meal price, food cost per meal, contract period, number of menu items, forecasting accuracy, order accuracy, inventory turnover, use of processed food, deviation of food cost, number of new menus, and number of events. According to the BCC score and profitability, units were classified into four groups: High efficiency-high profitability (HEHP), High efficiency-low profitability (HELP), Low efficiency-high profitability (LEHP), and Low efficiency-low profitability (LELP). The HEHP group contained 54 units, which mostly contracted management fee type and had a high meal price. The units were also very large and, served three meals. Twenty of the units were operated with high labor cost: most of these were factories and hospitals. The LEHP group contained 20 units, that were mainly office stores of large scale and medium price. Fifty-four LELP group had a low meal price. A high performance group must have high efficiency, profitability, and satisfaction. The BCC score was over 0.969, the meal price was over 4,116 won, the food cost was over 2,077 won, and meal counts per month were over 10,212 meals.

• 한국조리학회지
• /
• 제18권1호
• /
• pp.104-119
• /
• 2012

본 연구에서는 대학교 학생식당의 효율적인 운영과 개선방안을 모색하기 위해 대학교 학생식당과 외부 식당과의 거리가 가까운 대학교와 외부식당과의 거리가 먼 대학교 각각 1곳씩 선정하여 대학교 학생식당 선택속성의 중요도와 성과를 IPA를 통해 집단 간의 차이를 분석하고, 또한 각 학생식당별 선택속성과 만족 간의 관계를 검증하여 효율적이고 경쟁력 있는 대학교 학생식당 운영전략을 제안하고자 한다. 표본은 비확률 표본 추출방법인 편의표본추출법을 이용하여 해당 대학교 재학생을 대상으로 하였고, 자료수집 방법은 자기기입식 설문조사를 사용하였으며, 설문지는 A대학교에 120부, B대학교에 124부를 배포하여 불성실하게 응답한 설문지(A대학교에 12부, B대학교에 20부)를 제외하고 최종적으로 A대학교에 108부 B대학교에 104부를 최종분석에 사용하였다. IPA에 의해 각 대학의 중요도와 성과를 분석한 결과, 노력집중에 해당하는 항목으로 A대학의 경우 맛, 다양성, 음식 청결도, 테이블 청결도, 식기 청결도 등으로 나타났으며 B대학의 경우 맛, 다양성, 테이블 청결도 등으로 나타났다. A, B 두 대학의 요인 차이검정 결과 '인적서비스'에 대해서 유의한 차이가 나타났다. 회귀분석 결과 A대학 B대학 모두 각 요인들이 만족에 미치는 영향에 대해 검정한 결과 음식품질이 만족에 유의한 영향을 미치는 것으로 나타났다. 연구결과에 근거한 본 연구의 시사점은 다음과 같다. 우선 이론적인 시사점으로는 IPA를 통해 대학교 학생식당의 선택속성에 대한 중요도와 성과에 대한 평가를 했다는 것에 의의를 둘 수 있다. 다음으로 실무적인 시사점으로는 요인 차이검정결과에서 확인된 낮은 고객만족도의 원인이 학생식당을 이용하는 고객의 니즈에 대해 집중하지 못하고 있기 때문이라는 것을 확인하였다.

• 한국지역사회생활과학회지
• /
• 제22권1호
• /
• pp.5-20
• /
• 2011

It is very important that the development of rural tourism resources and contents for agritourism increases rural household income and vitalizes local economy. In this sense, accelerating the rural traditional food materials into resources plays significant roles for the local economy. The farm-restaurant project, as a part of a development of rural traditional foods can not only help popularize the rural food-culture, but it also promote the consumption of local products by urban customers. It is difficult to manage both types of restaurants which are the dining type and the experience-centered farm restaurants as a farmer. In particular, the managers of the farm restaurants have some operational problems in developing a new menu and an experiential-program using their local farm products. The purpose of this study was to present steps that can be used for the existing menu-improvement and developing new menu processes of the farm restaurants that have been in operation for more than two years. By the purpose of menu developing for a restaurant, this research is designed for the case study. For collecting date for the study, we gained knowledge about the issues concerning menus from in depth interviews with the managers in two subject farm restaurants. The results suggested that a new menu, such as table d'h$\^{o}$te, $\`{a}$ la carte meals, specialties, kids meal, various dressing, are based on solving issues such as a limitation of food materials and the necessity of a kids meal in dining type of farm restaurants. Also, the suggested new menu, such as seasonal specialties and side dishes, are based on solving issues such as urgent development of various experiential programs and necessity of seasonal specialties in experiential type of farm restaurants.

• 대한영양사협회학술지
• /
• 제4권2호
• /
• pp.225-234
• /
• 1998

Nutrition during childhood is essential for growth and maintenance of health. Good food habits developed during the childhood will contribute both to the healthy growth and the prevention of the degenerative disease of later life. Both parents and the providers in child care centers play an important role for children's good eating behavior. Therefore all child care programs should achieve recommended standards for meeting children's nutritional and educational needs in a safe, sanitary, and supportive environment to promote the healthy growth and development of children. The purposes of this study were to evaluate the foodservice management practices and assess the needs for a Central Production Unit by contacting the child care center' providers. This approach was achieved using a variety of qualitative and quantitative information including the general foodservice management practices and the needs for a Central Production Unit. An indepth face-to-face interview with structured-questionnaires was undertaken at 32 representative child-care centers in Seoul. Statistical data analysis was done using the SAS program for descriptive analysis and ANOVA. The number of national/public and private sectors were 11 respectively, followed by 10 licensed home day-care centers. Total average number of children in child-care centers was 54.3 $\pm$48.5. The foodservice productivity index in child-care centers was 4.8 minutes per meal for public child care centers, 6.0 for private child-care centers, and 9.8 for home child care centers. Home child care centers were found to have the lowest productivity index which indicated inefficient foodservice practice. The important factors in group purchasing were menus(39.6%) or close distance(39.6%) > type of foodservice operation(32.8%) > total number of meals(19.9%) > food costs(16.2%) in order. Average score of the efficiency for central food production in child-care centers was 3.80 $\pm$0.84 out of 5.

• Journal of Nutrition and Health
• /
• 제38권10호
• /
• pp.880-894
• /
• 2005

The purposes of this study were to a) measure the IC identified of CFMC (contract foodservice management company) ,b) examine IC circumstance of CFMC, c) evaluate practically IC measurement tool of CFMC, and d) present information for selecting an adequate CFMC to clients. The questionnaires of IC measurement were handed out to 108 CFMCs, there composing of main office employees, foodservice managers, customers, and clients of 207 school,38 hospital, and 86 husiness/industry foodservices. The statistical data analysis was completed using SPSS Win (ver 12.0) for descriptive analysis, t-test, Mann-Whitney U test. First, CFMCs had operational experience for an average of 8 years and 8 months, and served an average of 38,540 meals a day. Most of the respondent companies specialized in the school foodservice field and managed an average of 66 clients for the contract period of 2 years and 3 months. Second, the respondent companies had gotten a score of 77.78 points for the total average, 77.7 points in the large enterprise group and 78.1 points in the small and medium-sized enterprise group. Therefore, the minimum number of points for the accrediting license on Qualification is suggested to be over 70 out of a 100 point scale; this study would be serve as reference for the certification license on qualification. On the level of evaluation category, the scores were 14.15 to 20 points on $\ulcorner$finance$\urcorner$, 19.24 to 25 points on $\ulcorner$customer$\urcorner$, 19.33 to 25 points on $\ulcorner$process$\urcorner$, 14.31 to 20 points on $\ulcorner$human resource$\urcorner$, and 8.6 to 10 point on $\ulcorner$renewal and development$\urcorner$ . $\ulcorner$Renewal and development$\urcorner$ and $\ulcorner$customer focus$\urcorner$ received better grades than other evaluation categories. Third, $\ulcorner$Finance$\urcorner$ indicated similar distribution overall. Small and medium-sized companies had lower grades than large companies on 'market ability' of $\ulcorner$customer$\urcorner$ , but, clients of small and medium-sized companies had higher grade for 'client satisfaction' than large companies. Most of the companies supported 'infrastructure support for foodservice operation' of $\ulcorner$process$\urcorner$ by the main office of CFMCs, but, the branch chain offices of CFMCs were not applied efficiently. Large companies made more effort to improve the 'employee ability' of $\ulcorner$human focus$\urcorner$ than small and medium-sized CFMC. The 'research and development cost' of $\ulcorner$renewal and development$\urcorner$ was increased compared to the previous year. In conclusion, if CFMCs were to perform self-evaluation and a routine checkups by utilizing CFMC's IC measuring tool, improvements in CFMC operational capacities as well as foodservice quality can be noted. (Korean J Nutrition 38(10)'880$\sim$894,2005)

• 한국식품조리과학회지
• /
• 제16권2호
• /
• pp.195-201
• /
• 2000

대학 급식 시설의 미생물적 위생상태를 평가하기 위해서 도마, 칼, 식판 그리고 행주에 대하여 ATP bioluminescence와 표준평판 균수를 측정 비교하여 분석, 평가한 결과는 다음과 같다. 1) 도마, 칼, 식판 그리고 행주에 대한 표준평판 균수의 허용기준으로 1 $\textrm{cm}^2$당 40을 기준으로 하고 ATP bioluminescence는 800 RLU을 허용기준으로 하여 만족 할만한 수준과 시정할 수준으로 구분하여 위생상태를 평가하였을 때 ATP bioluminescence 측정값과 표준평판 균수 측정값은 84.7%의 일치도를 보였다. 2) 사용 전 도마, 칼, 식판, 및 행주의 ATP bioluminescence 측정값과 표준평판 균수 측정값의 일치도는 91.7%, 사용 중 두 값의 일치도는 75%. 그리고 세척ㆍ소독 후의 두값의 일치도는 87.5%로 사용 전의 일치도가 가장 높았고 사용 중의 일치도가 가장 낮았다. 3) ATP bioluminescence 측정과 표준 평판 균수 측정으로 얻어진 결과에서 사용 전 도마, 칼, 식판, 및 행주의 87.5%가 허용기준 이하이고, 사용 중 도마, 칼, 식판, 및 행주의 29.2%만이 허용기준 이하이며, 세척ㆍ소독 후 도마, 칼, 식판, 및 행주의 42.7%가 허용기준 이하로 사용전의 위생상태가 가장 양호하며 사용 중인 경우 위생상태가 가장 불량하여 즉각적인 조치가 필요하다. 4) 사용 전 도마, 칼, 식판, 행주 4종류의 표준평판 균수가 허용기준 이하 검출된 대학 급식 시설은 3곳이며, 사용 중 4종류의 표준평판 균수가 허용기준 이하 검출된 곳은 없었고 세척ㆍ소독 후 4종류의 표준평판 균수가 허용기준 이하 검출된 곳도 없었다. 5) 도마, 칼, 식판, 및 행주의 용도별 분리사용은 거의 이루어지고 있지 않고 있다. 특히 칼과 도마는 교차오염의 가능성이 크므로 용도에 따라 구분하여 분리 사용이 필요하며 소독방법 및 횟수에서 행주의 소독이 가장 잘 이루어지고 있으며 도마의 소독이 가장 미흡하게 나타나고 있다. 사용 중 도마, 칼, 행주에 대한 즉각적인 조치와 분리 사용이 필요하며 칼, 도마, 행주에 대한 적절한 소독 방법이 강구되어야 한다고 사려된다. 결론적으로 ATP bioluminescence 측정값은 표준평판균수 측정값과 높은 일치도를 보여 급식 분야의 미생물 품질관리 평가에 ATP bioluminescence 측정의 이용 가능성이 높게 나타나고 있으며 실제로 HACCP system에 적용하기 위하여 보다 지속적인 연구가 필요하다고 사려된다.