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A Study on the Development of Service Quality Scale in Traditional Market for Big Data Analysis

  • HWANG, Moon-Young
    • Korean Journal of Artificial Intelligence
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    • v.7 no.1
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    • pp.23-59
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    • 2019
  • The purpose of this study is to develop a measure of service quality in the traditional market by examining previous research on the service quality of the traditional market studied so far. After defining basic concepts through definition of traditional market and existing studies, 5 categories of configuration items for SERVQUAL measurement in traditional market were made up based on existing researches related to definition of service quality and service quality of traditional market. A survey was conducted on the items that fit the intention of this study and various statistical analyzes were conducted. Statistical analysis was performed using SPSS 22.0 and AMOS 22.0. The reliability of the items was measured by the reliability test, and the predictability and accuracy of the items were examined. The validity of the measured variables was verified through confirmatory factor analysis. Reliability, empathy, responsiveness, certainty, and tangibility were the most important factors in this study. Responsiveness factors include communication, time reduction, real time, promptness. Assurance factors include the assurance of delivery, prompt answers, product knowledge items. Tangibility factors include, convenient device systems, location information, presence as a fact, and as a result, the latest modern items are adopted. The quality of service in the traditional market developed in this study was found to be good in reliability and validity test. Confirmatory factor analysis result using structural equation model also met the conformity index standard. If service satisfaction is measured based on this research, basic data can be presented to policy makers who implement policies on traditional markets to make the right decisions. In addition, it will be able to provide traditional market operators with operational strategy and marketing data. In the future, based on the traditional market service quality scale developed in this study, it is necessary to grasp the factors to be continuously managed to improve the service quality of the traditional market, user satisfaction, and intention to use.

Effects of emotional labor and job characteristics on job stress and turnover intention in dental hygienists using the structural equation model (구조방정식을 이용한 치과위생사의 감정노동과 직무특성이 직무스트레스와 이직의도에 미치는 영향)

  • Choi, Boo-Keun;Kim, Jin-Soo;Ha, Mi-Na
    • Journal of Korean society of Dental Hygiene
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    • v.18 no.1
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    • pp.31-42
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    • 2018
  • Objectives: This study aims to alleviate dental hygienists' job stress caused by emotional labor, lower their turnover rate, improve the working environment, and offer better quality of services by understanding correlations among emotional labor, job characteristics, job stress, and turnover intention. Methods: A survey was conducted in the subjects with dental hygienists who were working at general hospitals, dental university hospitals, and private dental clinics located in Seoul, Gyeonggi, and Chungnam by the convenience sampling method from June 1 through 30, 2017, and the collected data were analyzed using by SPSS Windows Ver. 22.0 (IBM CO, Armonk, NY, USA) and AMOS 21. As the statistical analysis methods, convergent validity test, structural equation model analysis and model goodness of fit were conducted using independent samples t-test, one-way ANOVA, path analysis, and confirmatory factor analysis. Results: It turned out that the more dental hygienists' deep acting of emotional labor and the more their workload of job characteristics, the higher their job stress got, and that the higher their job stress, the higher their turnover intention got. Conclusions: As a method of lowering dental hygienists' turnover intention, they may resolve emotional disharmony with their own problem-solving method, but it is necessary to develop and support organizational culture for the improvement of working environment. Dental hygienists' organizations should implement the measures to minimize their turnover rate and job stress level by allocating appropriate workload.

The Analysis of Actual State of Working Environment and Working Uniforms for Burning Waste Workers (생활폐기물 소각장 작업자의 작업환경과 작업복 현황 분석)

  • 박순자;신정숙;정명희
    • Journal of the Korean Society of Clothing and Textiles
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    • v.27 no.8
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    • pp.992-1003
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    • 2003
  • This study analyzes the actual state of the working uniforms worn by burning waste workers to protect their body from the hazardous environment. Directions for improvement of the clothing fabrics is also suggested. We visited and interviewed those persons who worked in the burning waste plant in Seoul and in Gyunggi Province. 245 workers were surveyed by questionnaires, and 211 workers out of 245 were statistically analyzed. Frequencies and percentages were calculated and $\chi$$^2$ test, ANOVA and Scheffe Post hoc comparison methods were utilized to test some hypothesis. The working uniforms were classified as four general types: separate type, disposable-coverall. overall, and winter clothes. At present, the working uniforms are not suitable for the conditions which they are used. There is a lack of ventilation and an inability to absorb perspiration limited elasticity, and the uniforms are prone to static shock. The degree of satisfaction varied significantly, based on the worker's educational background and main work. However, only a small percentage of workers interviewed were satisfied with the appearance and the fit of the present working uniforms. The working duration had a negative impact on the satisfaction of the worker. This results suggest that materials, colors, design and size of working clothes must be improved. The suggestions are as follows: Firstly. to use disposable non-woven fabrics finished to increase moisture regain. Secondly. to use the bad air permeability fabrics to protect the skin from absorbtion of harmful gases, flying dust, heavy metals, etc.

Statistical Probability Analysis of Storage Temperatures of Domestic Refrigerator as a Risk Factor of Foodborne Illness Outbreak (식중독 발생 위해인자로서 가정용 냉장고의 온도에 대한 확률분포 분석)

  • Bahk, Gyung-Jin
    • Korean Journal of Food Science and Technology
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    • v.42 no.3
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    • pp.373-376
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    • 2010
  • The objective of this study was to present the proper probability distribution model based on the data obtained from surveys on domestic refrigerator food storage temperatures in home. Domestic refrigerator temperatures were determined as risk factors in foodborne disease outbreaks for microbial risk assessment (MRA). The temperature was measured by directly visiting 139 homes using a data logger from May to September of 2009. The overall mean temperature for all the refrigerators in the survey was $3.53{\pm}2.96^{\circ}C$, with 23.6% of the refrigerators measuring above $5^{\circ}C$. Probability distributions were also created using @RISK program based on the measured temperature data. Statistical ranking was determined by the goodness of fit (GOF, i.e., the Kolmogorov-Smirnov (KS) or Anderson-Darling (AD) test) to determine the proper probability distribution model. This result showed that the LogLogistic (-10.407, 13.616, 8.6107) distribution was found to be the most appropriate for the MRA model. The results of this study might be directly used as input variables in exposure evaluation for conducting MRA.

Radiation Exposure and Cancer Mortality Among Nuclear Power Plant Workers: a Meta-analysis (원전종사자의 방사선 노출과 암사망 위험도와의 관련성에 대한 메타분석)

  • Park, Eun-Sook;Moon, Ki-Eun;Kim, Han-Na;Lee, Won-Jin;Jin, Young-Woo
    • Journal of Preventive Medicine and Public Health
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    • v.43 no.2
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    • pp.185-192
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    • 2010
  • Objectives: We conducted a meta-analysis to investigate the relationship between low external doses of ionizing radiation exposure and the risk of cancer mortality among nuclear power plant workers. Methods: We searched MEDLINE using key words related to low dose and cancer risk. The selected articles were restricted to those written in English from 1990 to January 2009. We excluded those studies with no fit to the selection criteria and we included the cited references in published articles to minimize publication bias. Through this process, a total of 11 epidemiologic studies were finally included. A publication bias was tested for using Egger's test. The homogeneity test was performed before the integration of each of the standardized mortality ratios (SMRs) and the result proved that the studies were heterogeneous. Results: We found significant decreased deaths from all cancers (SMR = 0.75, 95% CI = 0.62 - 0.90), all cancers excluding leukemia, solid cancer, mouth and pharynx, esophagus, stomach, rectum, liver and gallbladder, pancreas, lung, prostate, lymphopoietic and hematopoitic cancer. The findings of this meta-analysis were similar with those of the 15 Country Collaborative Study conducted by the International Agency for Research on Cancer. A publication bias was found only for liver and gallbladder cancer (p = 0.015). Heterogeneity was observed for all cancers, all cancers excluding leukemia, solid cancer, esophagus, colon and lung cancer. Conclusions: Our findings of low mortality for stomach, rectum, liver and gallbladder cancers may explained by the health worker effect. Yet further studies are needed to clarify the low SMR of cancers, for which there is no useful screening tool, in nuclear power plant workers.

Estimation of Low-flow by Power Distribution (Power Distribution을 이용한 저수지 하천유량 추정)

  • Kim, Sang-Ug;Son, Min-Woo;Hong, Il-Pyo
    • Proceedings of the Korea Water Resources Association Conference
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    • 2006.05a
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    • pp.697-700
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    • 2006
  • 저수시 하천유량(Low Streamflow)의 추정은 하천의 수질관리, 용수공급계획, 댐 방류계획등의 수자원관리에 있어서 매우 중요한 부분이다. 이러한 중요성에 따라 Vogel과 Kroll (1989)은 저수시 하천유량을 추정하기 위한 여러 가지 확률분포함수를 제안하였다. 가장 흔히 제안되어지는 이변수 확률분포(Two-Parameter Distribution)로는 Lognormal 분포와 Weibull 분포가 있으며 이와 더불어 Three-Parameter Lognormal, Three-Parameter Weibull, Log Person Type Ⅲ 분포도 널리 사용되어진다. 그러나 이러한 여러 가지 확률 분포함수 중에서 가장 적절한 확률분포의 선택은 저수시 하천유량의 물리적인 측면과는 상관없이 주로 적합도(Gooness of Fit)에 기인된 통계치에 의해서만 결정되기도 하는데 이러한 경우 잘못된 가정을 받아들이는 확률이 높아짐에 따라 추정결과의 신뢰성(Reliability)을 감소시킬 수 있다. 이러한 문제점을 극복하기 위해서 Onoz와 Bayazit (2001)는 Recession Curve를 지수함수로 가정하고 최대 갈수 기간의 길이(Maximum Dry Period Length)의 확률에 대한 이론적인 결과치들을 사용하여 Weibull 분포의 특정한 경우에 해당되어지는 Power 분포를 유도하였으며 유도된 Power 분포의 매개변수를 추정하기 위하여 L-Moment 방법을 사용하였다. 또한 Onoz와 Bayazit (2001) 작은 유출량에서 확률분포와 잘 맞지 않는 경우 작은 유출량값에 작은 가중치를 부여하여 확률분포에 대한 영향을 줄이는 방법인 LL-Moment 방법을 제안하였다. 본 연구에서는 낙동강 유역의 1번부터 5번 소유역에 대해 SSARR 모형을 이용하여 모의한 유출량을 이용하여 Weibull 분포, L-Moment방법에 의해 추정된 매개변수를 사용한 Power 분포, LL-Moment 방법에 의해 추정된 매개변수를 사용한 Power 분포를 적용하였으며 이들 분포의 적합도를 PPCC Test를 사용하여 평가해봄으로써 낙동강 유역에서의 저수시의 유출량 추정에 대한 Power 분포의 적용성을 판단해 보았다.

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Impact of Leader's Coaching on Employees' Job Satisfaction and Job Involvement: Focusing on Mediating Effect of Self-efficacy (리더의 코칭이 조직구성원들의 직무만족과 직무몰입에 미치는 영향: 자기효능감의 매개효과를 중심으로)

  • Kim, Jeong-Sik;Lee, Dong-Woo;Yoo, Ho-Sang;Yoon, Tae-Sik
    • The Journal of the Korea Contents Association
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    • v.11 no.7
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    • pp.374-386
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    • 2011
  • This study investigated the impact of leader's coaching on job satisfaction and job involvement. In particular, this study examined employees' self-efficacy as a mediator in the relationship between leader's coaching and job satisfaction and job involvement. On the basis of theoretical linkages between the constructs, a conceptual model and hypotheses were established. Empirical data were collected by using a set of questionnaires. This survey was administered to employees working in 20 firms. 269 samples were used for the analysis. This study conducted a exploratory factor analysis and confirmatory factor analysis for the validity test, structural equation modeling(SEM) was employed to test the hypothesized relationships in the conceptual model. This study shows that the proposed model is reasonably fit to the actual data. From these analyses, the following results were obtained. First, leader's coaching is positively related to employees' self-efficacy. Second, leader's coaching is positively related to job satisfaction and job involvement. Third, employees' self-efficacy has partially mediated effects on the relationship between leader's coaching and job satisfaction and job involvement.

Impact Performance of Bridge Rail Composed of Composite Post and Tubular Thrie Beam (튜브형 트라이빔과 합성 지주를 사용한 교랑난간의 충격거동)

  • Ko, Man-Gi;Kim, Kee-Dong
    • Journal of Korean Society of Steel Construction
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    • v.13 no.3
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    • pp.313-325
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    • 2001
  • Tubular bridge rail was developed to restrain and redirect a 14ton van-type truck. The developed bridge rail permits better visibility than concrete safety-shape bridge rail, and it has better structural adequacy than the existing steel and aluminum bridge rails in Korea. The new bridge rail consists of a tubular thrie beam(TTB) rail and a steel guard rail, which are connected to composite posts. The TTB shape provides both better containment of diverse bumper heights and more tight fit between the ends of bridge rail and roadside guardrails than the existing bridge rail sections currently used in Korea. Making composite post by filling concrete inside the steel pipe of the same size as are used for the roadside guardrail post was found to be more efficient in increasing the stiffness and ultimate strength than simply increasing the size of the steel pipe. The system was crash-tested for the impact condition of 14ton-80km/h-$15^{\circ}$, and it satisfied all evaluation criteria set forth in NCHRP Report 350 for a Test Level 4 safety appurtenance. Acceptable performances were obtained in computer simulations for the impact condition of S2.

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A Study on the Theme Park Users' Choice behavior -Application of Constraints-Induced Conjoint Choice Model- (주제공원 이용자들의 선택행동 연구 -Constraints-Induced Conjoint Choice Model의 적용-)

  • 홍성권;이용훈
    • Journal of the Korean Institute of Landscape Architecture
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    • v.28 no.2
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    • pp.18-27
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    • 2000
  • The importance of constraints has been one of major issues in recreation for prediction of choice behavior; however, traditional conjoint choice model did not consider the effects of these variables or fail to integrate them into choice model adequately. The purposes of this research are (a) to estimate the effects of constraints in theme park choice behavior by the constraints-induced conjoint choice model, and (b) to test additional explanatory power of the additional constraints in this suggested model against the more parsimonious traditional model. A leading polling agency was employed to select respondents. Both alternative generating and choice set generating fractional factorial design were conducted to meet the necessary and sufficient conditions for calibration of the constraints-induced conjoint choice model. Th alternative-specific model was calibrated. The log-likelihood ratio test revealed that suggested model was accepted in the favor of the traditional model, and the goodness-of-fit($\rho$$^2$) of suggested and traditional model was 0.48427 and 0.47950, respectively. There was no difference between traditional and suggested model in estimates of attribute levels of car and shuttle bus because alternatives were created to estimate the effects of constraints independently from mode related variables. Most parameters values of constraints had the expected sign and magnitude: the results reflected the characteristics of the theme parks, such as abundance of natural attractions and poor accessibility in Everland, location of major fun rides indoor in Lotte World, city park like characteristics of Dream Land, and traffic jams in Seoul. Instead of the multinomial logit model, the nested logit model is recommended for future researches because this model more reasonably reflects the real decision-making process in park choice. Development of new methodology too integrate this hierarchical decision-making into choice model is anticipated.

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Analysis Marketing of Products in Baseball Cap (베이스볼 캡(Baseball cap)의 시판 제품 분석)

  • Kim, Na-Young;Jang, Jeong-Ah
    • Fashion & Textile Research Journal
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    • v.11 no.6
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    • pp.925-933
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    • 2009
  • This research was carried out by analyzing a form and composition in baseball cap targeting 97 marketing products, and we have typified it by frequency analysis. We have carried out comparing and wearing test between comparative pattern and the most preferred three products of sports brand, fashion brand A, and fashion brand B (flex fit). And also, in order to provide basic indices for developing new pattern, we have carried out analysis of variance. 1. As a result of analyzing a form in baseball cap, the most general pattern type for crown is central cutting with six pieces. In a cap, a basic type with no decoration was the most general. In the size adjustment and decoration, belt type and embroidery type (front or side embroidery of the crown) was the most common, respectively. 2. As a result of comparing and analyzing six-piece typed crown pattern, the comparative pattern was the same and symmetric in size and form of three patterns in front, side, and back. However, the patterns of marketing products of three brands were different in size and form of three patterns in front, side, and back. The patterns of sports brand were the largest in crown height and width, thus it was good at providing activity and motion. The patterns of fashion brand A were the shortest in the crown length and well-curved in front pattern, so it was well-matched with head shape. The patterns of fashion brand B were well-described back side of head since its convex and long patterns in the back head. 3. As a result of wearing test by five-point Likert scale among brand, pattern of fashion brand B outperformed the others since it was well-matched with head shape. In the cap, pattern of fashion brand A is the most preferred which was 7.5 cm of length and 18cm of width.