• The Journal of Information Systems
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• v.17 no.2
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• pp.137-154
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• 2008

Customer Relationship Management (CRM) is indispensable for companies in recent business environment, in which the customers are recognized as more valuable asset to increase the earning power of enterprise. For gaining competitive advantage, most companies want to maintain existing customer relationships and generate more profits with customers through long-term relationships. In this study, we developed the models which are designed to select CRM systems in financial institution, which is one of competitive sectors and undergoes rapid changes due to M&A(Merger and acquisition), innovation and reengineering in Korea. The selection model of CRM systems for financial institution was developed utilizing the Analytic Hierarchy Process (AHP) and the expert's knowledge were built up of three groups; researcher group, developer group, and user group. We found that there are significant deferences for the weights of criteria in our selection model according to the kind of experts. This study provides helpful guidance on how to assign appropriate weights to each criteria in selection models when financial institution introduce the CRM systems.

• Journal of Internet Computing and Services
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• v.7 no.1
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• pp.111-120
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• 2006

In spite of proliferating E-business success stories, many executives urge that they have not realized the return expected from investments in Internet-based E-business systems, Most of businesses tend to focus on immediate financial payoffs and overlook the improvements in information capabilities and business performance, The purpose of the research is to investigate the effects of Internet-based E-business systems on organizations' information capabilities, business performance, and financial performance, and to illustrate the roles and values of the systems in achieving business goals. Findings illustrate that when an organization's information capabilities are enhanced by Internet-based E-business systems, business performance tends to improve. In addition, the study implies that the business performance improvement may create consumer benefits, which would be indispensable factors to make a profit.

• Journal of Families and Better Life
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• v.16 no.3
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• pp.141-154
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• 1998

The purpose of this study was to examine a path model that investigated the relations among socioeconomic variables. financial management and financial satisfaction of urban households. for this purpose conceptual framework based on the system theory of family resource management was suggested. Data were collected from questionaire with 254 financial managers who were residents of Seoul. The major findings of this study were as follows: (1) The variables that effected financial satisfaction directly ere financial knowledge monthly saving amounts the gap between the level and standard of living and financial implementing. The financial planning effected indirectly on financial satsfaction through financial implementing. (2) The findings of this study provided support for a systems approach to family financial management. There result indicated that it is the combined effect of inputs and throughputs that effects the output of financial satisfaction.

• Journal of the Korean Home Economics Association
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• v.44 no.6 s.220
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• pp.129-140
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• 2006

In this study, the various financial management systems practiced by modem dual-income families were assessed by in-depth interviews with 6 people, 3 practicing integrated financial management and 3 practicing individual financial management. The results indicated significant differences between the two financial management methods regarding family structure, individual values, and family finances. Families that practiced individual financial management consisted of weekend couples without children who showed an individual-centered value tendency and seemed to take a positive attitude towards their future economic situation due to possession of their on stabilized financial assets. Based on these results, we can expect more families to adopt methods of individual financial management and show a wider variety in their financial planning tools which will require adequate and efficient countermeasures and strategies suitable for each financial management practice.

• The Journal of the Convergence on Culture Technology
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• v.3 no.4
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• pp.199-205
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• 2017

As cloud computing can utilize the proper allocation of system resources, it can be expected to have great benefits in terms of maintaining availability and reducing costs when a cloud is applied to a financial company's computer system. Although some provisions of the Financial Supervisory Regulation were revised in October 2016, this is limited to non-critical information processing systems, limits are remain whitch the application of cloud computing to the whole computer system of financial companies including electronic financial systems. In this paper, cloud security requirements are studied for the application of financial company's computational infrastructure system.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.15 no.11
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• pp.4163-4183
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• 2021

As measures for protecting users and ensuring security of electronic financial transactions, such as online banking, financial institutions in South Korea have implemented network segregation policies. However, a revision of such domain-centered standardized network segregation policies has been increasingly requested because of: 1) increased demand for remote work due to changes resulting from COVID-19 pandemic; and 2) the difficulty of applying new technologies of fintech companies based on information and communications technologies (ICTs) such as cloud services. Therefore, in this study, problems of the remote work environment arising from the network segregation policy currently applied to the financial sector in South Korea and those from the application of new ICTs such as fintech technology have been investigated. In addition, internal network protection policies of foreign financial sectors, such as those of the United States, United Kingdom, European Union, and Russia, and internal network protection policies of non-financial sectors, such as control systems, have been analyzed. As measures for the effective improvement of the current network segregation policy, we propose a policy change from domain-based to data-centric network segregation. Furthermore, to resolve threats of hacking at remote work, recently emerging as a global problem due to COVID-19 pandemic, a standard model for remote work system development applicable to financial companies and a reinforced terminal security model are presented, and an alternative control method applicable when network segregation is not applied is proposed.

• Asia pacific journal of information systems
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• v.29 no.1
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• pp.117-143
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• 2019

Advances in information technology (IT) bring about technological innovation in financial businesses, referred to as financial technology (fintech), beyond the traditional financial industry. While fintech implies more convenient and various financial services to customers, it leads to more complexity in the financial sector, as different industry players (e.g., IT firms) can participate in financial businesses. The complexity of fintech causes controversial issues related to policies and the appropriate development direction. In order to provide insight into the current state of fintech, this study explores the fundamental understanding of the fintech phenomenon from the perspective of the major stakeholders (i.e., financial authorities, financial companies, IT firms) in South Korea. This study analyzed news articles, where those stakeholders expressed their arguments, by using a content analysis. The study also conducted an intensive examination of their arguments by using a core-periphery approach of social representations. This study found that while the three beholders had a common opinion on deregulation of the fintech industry, each of them had different knowledge of the phenomenon. By revealing each beholder's structure of representations of fintech, this study not only provides common knowledge regarding fintech but also explicates the perceptual gaps among stakeholders. Findings of the study offer a big picture of current fintech initiatives, which can be useful knowledge for future research on fintech.

• Korean System Dynamics Review
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• v.1 no.1
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• pp.5-28
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• 2000

After the unanticipated financial crisis of Korea in 1997, lots of debates have been held on how to manage the crisis. However, few studies attempt to analyze policy makers' map that shaped and guided various measures for overcoming the crisis. This paper explores cognitive maps and systems thinking of the President of Korea who successfully managed the financial crisis. Futhermore, his cognitive map is compared to that of Prime Minister of Malaysia who overcome financial crisis successfully but in different ways. In this paper the causal map analysis of policy makers is proposed as a promising approach for in-depth investigation of systems thinking of policy makers.

• 제어로봇시스템학회:학술대회논문집
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• 2001.10a
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• pp.106.3-106
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• 2001

Financial institutions survive on the ability to collect and react to data. Today´s financial community is bombarded by massive amounts of information from real time data-feeds, risk management systems, and other intelligent sources. The large quantities of numerical data are virtually impossible to understand quickly. Humans have the ability to understand pictures instantaneously. Thus, by converting data into pictures, and using colour, size, shape, and pattern to define relationships, individuals can rapidly process complex Information.

• The Journal of Information Systems
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• v.14 no.1
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• pp.125-147
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• 2005

This research focused on the comparison of corporate business mokels to explain different financial performances on the eBusiness domain. Especially, because customers have the more buying [ower tha other business areas, customer value and the service quality were prepared for independent variables and operational margin which can be obtained by publicize report was used for a dependent variable in stead of the other variables dependent on human perception as well. As a result, this research found that the customer value measured by service quality concept impact on the financial performance of eBusiness corporation positively. To find out more delicate results, structural equation was used for statistical method using 324 survey samples on 10 corporations. Though data using for statistical analysis were divided into individual and corporate level and have the time gap between research time and financial performance publicized period, the value of this research is that the customer value and service quality concepts with very objective financial information were input for constructing a research model.