• 제목/요약/키워드: Fast-food

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서비스품질에 대한 만족이 점포충성도에 미치는 영향: 국내외 패스트푸드 브랜드간 비교연구 (Impact of Satisfaction about Service Quality on Store Loyalty: A Comparative Study of the International Brand and the Domestic Brand of Fast Food Franchise in Korea)

  • 장대성;김영택
    • 품질경영학회지
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    • 제30권2호
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    • pp.26-46
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    • 2002
  • This study was conducted to identify the differences In Customers' satisfaction about service quality between the largest Korean fast food franchise and the largest American Fast food franchise in Korea. And this study was performed to identify the critical service factors influencing the store loyalty of fast food franchise in Korea. The results of this study show that the American fast food franchise is doing better performances in service factors than the Korean fast food franchise. And the value of food and service is identified as the most critical factor for the store loyalty of the fast food franchise in Korea.

서울지역 소비자의 패스트푸드점 영양 성분 표시에 대한 인식 (Consumer Perceptions of Nutrition Labeling at Fast-Food Restaurants in Seoul)

  • 권수연;김옥선
    • 동아시아식생활학회지
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    • 제24권5호
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    • pp.544-551
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    • 2014
  • This study investigated customer perception of nutrition labeling at fast-food restaurants in Korea. Five hundred and fourteen customers with previous experience at fast-food restaurants were surveyed in July 2012 in Korea. A total of 502 completed questionnaires were analyzed (98.0%). The questionnaires asked about the general characteristics of the subjects, their perceptions and opinions of nutrition labeling at fast-food restaurants, any nutrients they would like to see included in nutrition labels, and their preferred nutrition labeling methods at fast-food restaurants. Of the respondents, 59.4% were male and 40.6% were female; 42.4% indicated that they eat at fast-food restaurants two to three times a month. Half of respondents (54.2%) knew of nutrition labeling of fast-food restaurants, with females being more aware than males. Males trusted nutrition labeling at fast-food restaurants more than females did, and more males than females responded that nutrition labeling helps when selecting healthy menu items. As for satisfaction with nutrition labeling at fast-food restaurants, males were more satisfied than females, and customers between 30 and 39 years old showed the highest rates of satisfaction. Calories was the criterion that most respondents (66.3%) wished to pre-displayed, followed by sodium and trans fat levels. Respondents mostly preferred nutrition labels at fast-food restaurants to be in the form of symbolic icons (36.5%). The results of this study can help shape the application of nutrition labeling at fast-food restaurants and can be used to help establish guidelines for nutritional education for customers in Korea.

울산 지역 대학생의 패스트푸드 이용실태에 관한 연구 (Fast food Consumption Patterns of College Students in Ulsan)

  • 김혜경
    • 한국식생활문화학회지
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    • 제11권1호
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    • pp.131-141
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    • 1996
  • Food consumption patterns are predictors of nutritional status at all age levels and vary among and between different age groups. This study was designed to asses food habits and fast food eating patterns of college students in Ulsan area through questionnaries. Data from 330 useable forms was analyzed for percent differences, frequency of consumption, and statistical significance of differences between male and female students (T-test and chi square methods were utilized). Food habit score of female students was significantly higher than of male students. The reason for using fast food chain was 'convenience' or 'good taste'. The most preferred food by subjects was noodle or dumpling and least preferred food was pizza. In general, they had a higher satisfaction scores in taste and service of fast food and lower scores in amount and price of it. From this results it appears there is a need for developing domestic brand fast food to lower the price of fast food and giving the nutrition education for proper food selections and eating patterns.

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패스트푸드 식당이용자의 식사행동에 관한 실태조사연구 (A Survey of Fast Food Ding out Behaviors)

  • 전미정
    • 대한가정학회지
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    • 제28권2호
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    • pp.15-29
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    • 1990
  • A survey was conducted of 1,454 customers to investigate dining out behaviors at fast food restaurants of Youido department compound, Myung-dong and Gang-nam district in Seoul, in April, 1988. The results are summarized as follows; The majority, 85% of customers, were aged 14 to 30, consisting of junior and senior high school children, college students and company employees. The reasons given by customers for patronizing fast food restaurants were the following, from most to least frequent; "convenient to dining," "the adequate place for the companionship", "the surroundings and dining equipment are pleasant and hygienic", "to be able to stay as long as I want". The fast foods purchased by the customers were mostly for a between meal snack or ice cream or drink rather than a full meal. The majority of the customers ate the purchased foods at the fast food restaurnats. However, a limited number of female customers preferred to take the packed fast foods to their homes. Tast Preference was a major factor in food selection from available food items. Ice cream, juice, French fried potatoes, salad, fried chicken, rolled rice with laver, and coke were high on the list of liked foods; in constrast, lower preference was for porridge, fish burger, doughnut, chicken burger and rice cake. Preference by food nationality was highest for Korean food, then Western food, Chinese food, Italian food and Japanse food, in that order. Customers offered suggestions for better fast food service, such as lowering the price, greater variety in the menu, increasing the propotion of vegetables and fruits on the fast food menu adn developing fast foods from traditional Korean foods. The customers, in particular, emphasized a need for the development of Korean traditional beverage of malted drink and persimmon punch, as well as mungbean pan cakes and sweet-spicy rice noodles(docbokki), as fast foods.y rice noodles(docbokki), as fast foods.

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음식서비스속성에 대한 대학생들의 태도 평가에 의한 패스트푸드점들 간의 차이 분석 (Analyzing Difference among Fast Food Restaurants by Measuring University Student′s Attitude to Foodservice Attributes)

  • 민계홍
    • 한국식품조리과학회지
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    • 제19권3호
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    • pp.363-373
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    • 2003
  • The purpose of this study was to identify university students' attitude to the foodservice attributes in their contribution to the selection or a fast food restaurant. Among 300 subjects, 214 were used in the analysis. The frequencies, Descriptives, ANOVA and t-test were used for the statistical analyses in this study. The findings from this study were as follows: firstly, there were no significant differences in the importance (or salience) of the foodservice attributes between the three different types of fast food restaurant. Secondly, there were no significant differences in the foodservice attributes between the means of the importance and salience for each of the selected fast food restaurants. Thirdly, there were no significant differences in the foodservice attributes in determining between the three types of fast food restaurant. Fourthly, there were no significant differences for the foodservice attributes between the mean importance (or salience) and universal mean for each of the selected fast food restaurants. Finally, the results of this study could provide some insight into the type of marketing strategies that may be successfully used by marketers who manage fast food restaurants.

패스트푸드점을 이용하는 광주 지역 중.고등학생의 의식에 관한 조사 (A Survey on Consciousness of Middle and High School Students Using Fast Food Restaurants in Kwangju)

  • 김경애;조수한
    • 동아시아식생활학회지
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    • 제4권2호
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    • pp.27-37
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    • 1994
  • A survey was conducted to investigate consciousness of middle and high school students unsing fast food restaurants in Kwang-ju, from July 20 to August 20 in 1993. The results are follows; 1. There are many motives which drive students into fast food restaurants. Among those are its convenience as a place of meeting friends, pleasant and clean environment for eating, no time limit of staying there, hygiene of dining equipment and table ware. 2.The majority of the students used the fast food restaurants between 12:00 and 14:00 pm. It shows that time does not influence much on using there, because they answered in high percent that they use at any time. 3. Student usually pay individually and in some cases their friends or parents pay the bill. 4. Major factor in fast food selection was their tastes, nexts, were proper price, nutrition, and so on, They prefer their home food to restaurants fast foods. 5. The most of students have positive response to make traditional Korean foods into fast foods. The students, in particular, emphasized for the development of traditional Korean foods ; Sikhae and Sujonggwa(beverage), Docbokki, Japchae, kinds of rice cake and Jun. 6. Students suggested to be better fast food service, such as lowering the price, increasing the portion size and developing fast foods from the traditional Korean foods.

서울 시내 3개 지역별 초등학교 6학년의 패스트푸드 섭취 실태와 식습관에 관한 연구 (Fast Food Consumption Patterns and Eating Habits of 6th Grade Elementary School Children in Seoul)

  • 신은경;김상연;이석화;배인영;이현규
    • 동아시아식생활학회지
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    • 제18권5호
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    • pp.662-674
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    • 2008
  • The purpose of this study was to investigate the patterns of fast food intake in residential areas and its relation to eating habits among 551 6th grade students (286 male students and 265 female students) from elementary schools located in Gangnam-gu, Dongjak-gu and Seongbuk-gu, Seoul. The results of this study were as follows. 1) There were significant differences in the preference for fast food among districts (p<0.05) and children from Seongbuk-gu showed a greater preference for fast food than those from Gangnam-gu and Dongjak-gu. In terms of preferences for particular types of fast food, children from Seongbuk-gu liked hamburgers more than those from Gangnam-gu and Dongjak-gu so that there were significant differences among districts (p<0.05). With regards to the frequency of intake of the various types of fast food, there were differences in hamburger, pizza and chicken among three districts (p<0.05) and children from Seongbuk-gu ate fast food 1 to significant 2 times more often than those from Gangnam-gu and Dongjak-gu. 2) There were significant differences in the regularity of mealtimes between districts (p<0.05), with children from Seongbuk-gu showing more irregularity in their mealtimes than those from Gangnam-gu and Dongjak-gu. There were significant differences in the frequency of snack intake (p<0.05), and children from Seongbuk-gu tended to take a snack 1 to 2 times more often than those from Gangnam-gu and Dongjak-gu. 3) In the frequency of fast food intake in accordance with obesity, there were significant differences between the obesity index (p<0.05). In particular, children who were underweight had a tendency to eat more fast food. There were significant differences between the frequency of fast food intake depending on children's pocket money (p<0.05), and children who took fast food more than twice a week tended to have more pocket money. According to these results, we report there are partly different trends in the consumption of fast food and food habits among the districts in Seoul. Therefore we suggest that different interventions be implemented within the different districts to reduce reliance on fast food restaurants and to address the perceptions of healthy eating as well as time and convenience barriers.

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연령에 따른 패스트푸드 이용실태, 선택, 만족도 비교 (Comparison of Fast Food Consumption Patterns, Choice, and Satisfaction According to Age)

  • 홍승희
    • 한국엔터테인먼트산업학회논문지
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    • 제13권5호
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    • pp.25-36
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    • 2019
  • 본 연구는 다양한 연령층으로 확대되고 있는 패스트푸드의 섭취실태 등을 분석하여, 소비자들이 균형되고 올바른 식생활을 실천할 수 있는 영양프로그램 개발 및 교육을 위한 자료로 활용하고자 수행하였다. 패스트푸드 섭취빈도는 20대와 30대에서 높았으며, 연령에 따라 유의한 차이를 보였다. 패스트푸드를 선택할 때 정보를 얻는 곳은 20대는 주로 친구와 인터넷이었으며, 30대 이상은 대중매체를 주로 이용하였다. 패스트푸드 섭취로 인한 가장 큰 식생활의 변화는 자극적인 음식을 좋아하게 되었고 외식의 빈도가 증가하였다. 패스트푸드를 젊은층은 맛이 있어서 선택하였으며, 중장년층은 시간의 영향을 받지 않아서 선택하였다. 패스트푸드를 섭취하였을 때 염려되는 것으로 30대는 주로 체중의 증가와 50대 이상은 건강에 영향을 주는 것으로 나타났다. 패스트푸드에서 개선되기를 바라는 것은 영양, 위생, 가격으로 나타났다. 결론적으로 패스트푸드 섭취빈도, 선택 및 만족도 등이 연령에 따라 유의적으로 영향을 받는 것으로 나타났다. 그러므로 전 연령층을 대상으로 하는 패스트푸드 섭취와 관련된 연구가 활성화되어 균형된 식생활을 실천할 수 있는 영양프로그램 개발 및 교육을 위한 기초자료의 확보가 필요할 것으로 생각된다.

한국의 패스트푸드 및 탄산음료에 관한 영양정책 방안제시 (A Suggestion to Develop a Nutrition Policy on Food and Nutrition Labeling and Education Systems for Fast Food and Carbonated Soft Drinks in Korea)

  • 정상진;김주현;이정숙;이다희;김숙희;유춘희
    • Journal of Nutrition and Health
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    • 제37권5호
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    • pp.394-405
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    • 2004
  • The objective of this study is to develop a nutrition policy on food and nutrition labeling and education systems for fast food and carbonated soft drinks in Korea by identifying the fast food and soft drink use and by examining nutrition policies and labeling in Korea and other countries. Fast food is defined as food dispensed quickly at a restaurant generally offering a limited menu of inexpensive items, which may be mostly not nutritious. It is a growing component of the Korean diet, especially on children and adolescent population. Low nutrient dense beverages such as carbonated drinks are also increasing in the children and adolescent's diet in Korea and concern has been raised that these beverages may replace more nutritious beverage and provide empty calories. According to 2001 Korean national health and nutrition survey, fast food and carbonated soft drinks were most popular among 13 - 19 years old adolescents. Thirty six and 72 percent of adolescents consumed hamburger and carbonated beverage equal to or more than once a week, respectively. In United States, all processed food including soft drinks should disclose full nutrition information by nutrition labeling requirement.. Restaurant foods are not required to provide nutrition information currently, but legislation on mandatory nutrition labeling of fast foods with other restaurant foods has been proposed currently in US. The sales of foods of minimal nutritional value, such as soft drinks, in the nation's schools is regulated by the United States Department of Agriculture. Nutrition information about fast food in US has been provided by fast food companies, non-profit organizations, hospitals and government through internet, booklet and brochure, etc, but the information is available from only a few resources in Korea. This study suggests a nutrition policy on fast food and soft drink use which includes establishing mandatory nutrition labeling and developing nutrition education materials and programs by web-site, booklet and government and school programs in Korea.

Korean adolescents' perceptions of nutrition and health towards fast foods in Busan area

  • Yoon, Ji-Young;Lyu, Eun-Soon;Lee, Kyung-A
    • Nutrition Research and Practice
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    • 제2권3호
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    • pp.171-177
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    • 2008
  • Adolescents in Busan area were asked in a survey about their perception and attitudes towards fast food. Most respondents answered that they consume fast food once a month because it is fast, easily accessible and tasty. Although they perceived fast food as unhealthy and less nutritious, they were less aware of its effect on their health and nutritional status. The more knowledgeable respondents were about nutrition and health the less likely they were to choose fast food over other meals. However, respondents who had little or no knowledge about the nutritional factors of fast food accounted for 43.1%. As to their source of dietary information, students relied on themselves(31.0%), parents(20.5%) and mends(19.9%). The medium through which students got the most nutrition and health information was television(66.8%), followed by the Internet(36.7%) and magazines(29.7%). This study will enable educators to plan more effective strategies for improving the dietary knowledge of the adolescent population.