• Title/Summary/Keyword: Fast food

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Impact of Satisfaction about Service Quality on Store Loyalty: A Comparative Study of the International Brand and the Domestic Brand of Fast Food Franchise in Korea (서비스품질에 대한 만족이 점포충성도에 미치는 영향: 국내외 패스트푸드 브랜드간 비교연구)

  • 장대성;김영택
    • Journal of Korean Society for Quality Management
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    • v.30 no.2
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    • pp.26-46
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    • 2002
  • This study was conducted to identify the differences In Customers' satisfaction about service quality between the largest Korean fast food franchise and the largest American Fast food franchise in Korea. And this study was performed to identify the critical service factors influencing the store loyalty of fast food franchise in Korea. The results of this study show that the American fast food franchise is doing better performances in service factors than the Korean fast food franchise. And the value of food and service is identified as the most critical factor for the store loyalty of the fast food franchise in Korea.

Consumer Perceptions of Nutrition Labeling at Fast-Food Restaurants in Seoul (서울지역 소비자의 패스트푸드점 영양 성분 표시에 대한 인식)

  • Kwon, Sooyoun;Kim, Ok-Sun
    • Journal of the East Asian Society of Dietary Life
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    • v.24 no.5
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    • pp.544-551
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    • 2014
  • This study investigated customer perception of nutrition labeling at fast-food restaurants in Korea. Five hundred and fourteen customers with previous experience at fast-food restaurants were surveyed in July 2012 in Korea. A total of 502 completed questionnaires were analyzed (98.0%). The questionnaires asked about the general characteristics of the subjects, their perceptions and opinions of nutrition labeling at fast-food restaurants, any nutrients they would like to see included in nutrition labels, and their preferred nutrition labeling methods at fast-food restaurants. Of the respondents, 59.4% were male and 40.6% were female; 42.4% indicated that they eat at fast-food restaurants two to three times a month. Half of respondents (54.2%) knew of nutrition labeling of fast-food restaurants, with females being more aware than males. Males trusted nutrition labeling at fast-food restaurants more than females did, and more males than females responded that nutrition labeling helps when selecting healthy menu items. As for satisfaction with nutrition labeling at fast-food restaurants, males were more satisfied than females, and customers between 30 and 39 years old showed the highest rates of satisfaction. Calories was the criterion that most respondents (66.3%) wished to pre-displayed, followed by sodium and trans fat levels. Respondents mostly preferred nutrition labels at fast-food restaurants to be in the form of symbolic icons (36.5%). The results of this study can help shape the application of nutrition labeling at fast-food restaurants and can be used to help establish guidelines for nutritional education for customers in Korea.

Fast food Consumption Patterns of College Students in Ulsan (울산 지역 대학생의 패스트푸드 이용실태에 관한 연구)

  • Kim, Hye-Kyung
    • Journal of the Korean Society of Food Culture
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    • v.11 no.1
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    • pp.131-141
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    • 1996
  • Food consumption patterns are predictors of nutritional status at all age levels and vary among and between different age groups. This study was designed to asses food habits and fast food eating patterns of college students in Ulsan area through questionnaries. Data from 330 useable forms was analyzed for percent differences, frequency of consumption, and statistical significance of differences between male and female students (T-test and chi square methods were utilized). Food habit score of female students was significantly higher than of male students. The reason for using fast food chain was 'convenience' or 'good taste'. The most preferred food by subjects was noodle or dumpling and least preferred food was pizza. In general, they had a higher satisfaction scores in taste and service of fast food and lower scores in amount and price of it. From this results it appears there is a need for developing domestic brand fast food to lower the price of fast food and giving the nutrition education for proper food selections and eating patterns.

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A Survey of Fast Food Ding out Behaviors (패스트푸드 식당이용자의 식사행동에 관한 실태조사연구)

  • 전미정
    • Journal of the Korean Home Economics Association
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    • v.28 no.2
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    • pp.15-29
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    • 1990
  • A survey was conducted of 1,454 customers to investigate dining out behaviors at fast food restaurants of Youido department compound, Myung-dong and Gang-nam district in Seoul, in April, 1988. The results are summarized as follows; The majority, 85% of customers, were aged 14 to 30, consisting of junior and senior high school children, college students and company employees. The reasons given by customers for patronizing fast food restaurants were the following, from most to least frequent; "convenient to dining," "the adequate place for the companionship", "the surroundings and dining equipment are pleasant and hygienic", "to be able to stay as long as I want". The fast foods purchased by the customers were mostly for a between meal snack or ice cream or drink rather than a full meal. The majority of the customers ate the purchased foods at the fast food restaurnats. However, a limited number of female customers preferred to take the packed fast foods to their homes. Tast Preference was a major factor in food selection from available food items. Ice cream, juice, French fried potatoes, salad, fried chicken, rolled rice with laver, and coke were high on the list of liked foods; in constrast, lower preference was for porridge, fish burger, doughnut, chicken burger and rice cake. Preference by food nationality was highest for Korean food, then Western food, Chinese food, Italian food and Japanse food, in that order. Customers offered suggestions for better fast food service, such as lowering the price, greater variety in the menu, increasing the propotion of vegetables and fruits on the fast food menu adn developing fast foods from traditional Korean foods. The customers, in particular, emphasized a need for the development of Korean traditional beverage of malted drink and persimmon punch, as well as mungbean pan cakes and sweet-spicy rice noodles(docbokki), as fast foods.y rice noodles(docbokki), as fast foods.

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Analyzing Difference among Fast Food Restaurants by Measuring University Student′s Attitude to Foodservice Attributes (음식서비스속성에 대한 대학생들의 태도 평가에 의한 패스트푸드점들 간의 차이 분석)

  • 민계홍
    • Korean journal of food and cookery science
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    • v.19 no.3
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    • pp.363-373
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    • 2003
  • The purpose of this study was to identify university students' attitude to the foodservice attributes in their contribution to the selection or a fast food restaurant. Among 300 subjects, 214 were used in the analysis. The frequencies, Descriptives, ANOVA and t-test were used for the statistical analyses in this study. The findings from this study were as follows: firstly, there were no significant differences in the importance (or salience) of the foodservice attributes between the three different types of fast food restaurant. Secondly, there were no significant differences in the foodservice attributes between the means of the importance and salience for each of the selected fast food restaurants. Thirdly, there were no significant differences in the foodservice attributes in determining between the three types of fast food restaurant. Fourthly, there were no significant differences for the foodservice attributes between the mean importance (or salience) and universal mean for each of the selected fast food restaurants. Finally, the results of this study could provide some insight into the type of marketing strategies that may be successfully used by marketers who manage fast food restaurants.

A Survey on Consciousness of Middle and High School Students Using Fast Food Restaurants in Kwangju (패스트푸드점을 이용하는 광주 지역 중.고등학생의 의식에 관한 조사)

  • 김경애;조수한
    • Journal of the East Asian Society of Dietary Life
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    • v.4 no.2
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    • pp.27-37
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    • 1994
  • A survey was conducted to investigate consciousness of middle and high school students unsing fast food restaurants in Kwang-ju, from July 20 to August 20 in 1993. The results are follows; 1. There are many motives which drive students into fast food restaurants. Among those are its convenience as a place of meeting friends, pleasant and clean environment for eating, no time limit of staying there, hygiene of dining equipment and table ware. 2.The majority of the students used the fast food restaurants between 12:00 and 14:00 pm. It shows that time does not influence much on using there, because they answered in high percent that they use at any time. 3. Student usually pay individually and in some cases their friends or parents pay the bill. 4. Major factor in fast food selection was their tastes, nexts, were proper price, nutrition, and so on, They prefer their home food to restaurants fast foods. 5. The most of students have positive response to make traditional Korean foods into fast foods. The students, in particular, emphasized for the development of traditional Korean foods ; Sikhae and Sujonggwa(beverage), Docbokki, Japchae, kinds of rice cake and Jun. 6. Students suggested to be better fast food service, such as lowering the price, increasing the portion size and developing fast foods from the traditional Korean foods.

Fast Food Consumption Patterns and Eating Habits of 6th Grade Elementary School Children in Seoul (서울 시내 3개 지역별 초등학교 6학년의 패스트푸드 섭취 실태와 식습관에 관한 연구)

  • Shin, Eun-Kyung;Kim, Sang-Yeon;Lee, Seok-Hwa;Bae, In-Young;Lee, Hyeon-Gyu
    • Journal of the East Asian Society of Dietary Life
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    • v.18 no.5
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    • pp.662-674
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    • 2008
  • The purpose of this study was to investigate the patterns of fast food intake in residential areas and its relation to eating habits among 551 6th grade students (286 male students and 265 female students) from elementary schools located in Gangnam-gu, Dongjak-gu and Seongbuk-gu, Seoul. The results of this study were as follows. 1) There were significant differences in the preference for fast food among districts (p<0.05) and children from Seongbuk-gu showed a greater preference for fast food than those from Gangnam-gu and Dongjak-gu. In terms of preferences for particular types of fast food, children from Seongbuk-gu liked hamburgers more than those from Gangnam-gu and Dongjak-gu so that there were significant differences among districts (p<0.05). With regards to the frequency of intake of the various types of fast food, there were differences in hamburger, pizza and chicken among three districts (p<0.05) and children from Seongbuk-gu ate fast food 1 to significant 2 times more often than those from Gangnam-gu and Dongjak-gu. 2) There were significant differences in the regularity of mealtimes between districts (p<0.05), with children from Seongbuk-gu showing more irregularity in their mealtimes than those from Gangnam-gu and Dongjak-gu. There were significant differences in the frequency of snack intake (p<0.05), and children from Seongbuk-gu tended to take a snack 1 to 2 times more often than those from Gangnam-gu and Dongjak-gu. 3) In the frequency of fast food intake in accordance with obesity, there were significant differences between the obesity index (p<0.05). In particular, children who were underweight had a tendency to eat more fast food. There were significant differences between the frequency of fast food intake depending on children's pocket money (p<0.05), and children who took fast food more than twice a week tended to have more pocket money. According to these results, we report there are partly different trends in the consumption of fast food and food habits among the districts in Seoul. Therefore we suggest that different interventions be implemented within the different districts to reduce reliance on fast food restaurants and to address the perceptions of healthy eating as well as time and convenience barriers.

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Comparison of Fast Food Consumption Patterns, Choice, and Satisfaction According to Age (연령에 따른 패스트푸드 이용실태, 선택, 만족도 비교)

  • Hong, Seung–Hee
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.5
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    • pp.25-36
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    • 2019
  • The purpose of this study was to investigate the effect of fast food intake, choice, and satisfaction on age among 311 people living in the metropolitan area. The frequency of fast food intake was high in the 20s and 30s, and those in the 40s and over 50s were low, showing a significant difference according to age. Costs for fast food purchases mainly ranged from 5,000 won to 7,000 won. Major sources of information on choosing fast food were mainly from friends and the internet in 20s, and mass media from over 30s. Thirty-nine percent of subjects responded that their dietary habits changed after fast food intake, and the most changes was to like spicy food, followed by eating-out times increased. The factors affecting the choice of fast food were mainly easy to eat, followed by time was not influenced and taste, and taste showed significant difference according to age. Among the subjects who were worried about fast food, 30s showed mainly increase in body weight and over 50s had health problem, and a significant difference was observed according to age. For the improvements in fast food intake, subjects answered in nutrition, hygiene and price in order. Fast food brands, services, menus were the most satisfied in 30s, and 40s were the most unsatisfied, and there was a significant difference. In conclusion, the frequency of fast food intake was higher in young people, and the choice of fast food and satisfaction appeared to be significantly influenced by age. Therefore, data are required to recognize and practice a balanced diet by activating studies on the fast food intake of middle-aged and elderly people and understanding consumer changes.

A Suggestion to Develop a Nutrition Policy on Food and Nutrition Labeling and Education Systems for Fast Food and Carbonated Soft Drinks in Korea (한국의 패스트푸드 및 탄산음료에 관한 영양정책 방안제시)

  • 정상진;김주현;이정숙;이다희;김숙희;유춘희
    • Journal of Nutrition and Health
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    • v.37 no.5
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    • pp.394-405
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    • 2004
  • The objective of this study is to develop a nutrition policy on food and nutrition labeling and education systems for fast food and carbonated soft drinks in Korea by identifying the fast food and soft drink use and by examining nutrition policies and labeling in Korea and other countries. Fast food is defined as food dispensed quickly at a restaurant generally offering a limited menu of inexpensive items, which may be mostly not nutritious. It is a growing component of the Korean diet, especially on children and adolescent population. Low nutrient dense beverages such as carbonated drinks are also increasing in the children and adolescent's diet in Korea and concern has been raised that these beverages may replace more nutritious beverage and provide empty calories. According to 2001 Korean national health and nutrition survey, fast food and carbonated soft drinks were most popular among 13 - 19 years old adolescents. Thirty six and 72 percent of adolescents consumed hamburger and carbonated beverage equal to or more than once a week, respectively. In United States, all processed food including soft drinks should disclose full nutrition information by nutrition labeling requirement.. Restaurant foods are not required to provide nutrition information currently, but legislation on mandatory nutrition labeling of fast foods with other restaurant foods has been proposed currently in US. The sales of foods of minimal nutritional value, such as soft drinks, in the nation's schools is regulated by the United States Department of Agriculture. Nutrition information about fast food in US has been provided by fast food companies, non-profit organizations, hospitals and government through internet, booklet and brochure, etc, but the information is available from only a few resources in Korea. This study suggests a nutrition policy on fast food and soft drink use which includes establishing mandatory nutrition labeling and developing nutrition education materials and programs by web-site, booklet and government and school programs in Korea.

Korean adolescents' perceptions of nutrition and health towards fast foods in Busan area

  • Yoon, Ji-Young;Lyu, Eun-Soon;Lee, Kyung-A
    • Nutrition Research and Practice
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    • v.2 no.3
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    • pp.171-177
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    • 2008
  • Adolescents in Busan area were asked in a survey about their perception and attitudes towards fast food. Most respondents answered that they consume fast food once a month because it is fast, easily accessible and tasty. Although they perceived fast food as unhealthy and less nutritious, they were less aware of its effect on their health and nutritional status. The more knowledgeable respondents were about nutrition and health the less likely they were to choose fast food over other meals. However, respondents who had little or no knowledge about the nutritional factors of fast food accounted for 43.1%. As to their source of dietary information, students relied on themselves(31.0%), parents(20.5%) and mends(19.9%). The medium through which students got the most nutrition and health information was television(66.8%), followed by the Internet(36.7%) and magazines(29.7%). This study will enable educators to plan more effective strategies for improving the dietary knowledge of the adolescent population.