• Journal of the HCI Society of Korea
• /
• v.9 no.2
• /
• pp.33-40
• /
• 2014

Selecting appropriate features that products or services should provide for users has been a critical decision making problem for designers. However, the existing feature selection methods have prominent limitations when figuring out how they perceive the features. For example, selecting features based on the users' preference without analyzing users' mental models might lead to the 'feature creep' phenomenon. In this study, we suggest the 'False belief technique' that is able to detect users' mental model for the products/services that are formed after being provided with new features. This technique will be utilized as a way forward to help the designer to determine what features should be included in the new product development.