• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.424-435
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• 2017

Because services are delivered through the behaviors of people, it is very difficult to do the quality control and services failures are often happened. If services failures are not recovered by appropriate methods, customers make the negative word-of-mouth communications and have the negative intention to repurchase. The service recovery paradox demonstrates the importance of service recovery after the service failures. The purpose of this study is to investigate the antecedents of customer satisfaction of service recovery(CS), and its consequences of the CS. Independent variables of CS are distributive justice, procedural justice, and interactional justice, and dependent variables of CS are negative word of mouth communication and intention to repurchase. Data are collected using the scenario method. Research model and hypotheses are tested empirically using the statistical packages such as SPSS and AMOS.

• The KIPS Transactions:PartC
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• v.12C no.5 s.101
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• pp.695-700
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• 2005

To provide the fair rate and achieve the fair bandwidth allocation, many per-flow scheduling algorithms have been proposed such as fair queueing algorithm for congestion control. But these algorithms need to maintain the state, manage buffer and schedule packets on a per-flow basis; the complexity of these functions may prevent them from being cost-effectively implemented. In this paper, therefore, to acquire cost-effectively for implementation, we propose a CS-FNE(Core Stateless FNE) algorithm that is based on FM(Flow Number Estimation), and evaluated CS-FNE scheme together with CSFQ(Core Stateless Fair Queueing), FRED(Fair Random Early Detection), RED(Random Early Detection), and DRR(Dynamic Round Robin) in several different configurations and traffic sources. Through the simulation results, we showed that CS-FNE algorithm can allocate fair bandwidth approximately than other algorithms, and CS-FNE is simpler than many per-flow basis queueing mechanisms and it can be easily implemented.

• Journal of the Korea Convergence Society
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• v.8 no.8
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• pp.105-114
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• 2017

The purpose of this study was to identify the convergent interaction effects of work environment on the relation between patients related stress and nurse's burnout. Data were collected with a convenience sample of 168 nurses at hospital in Seoul, Korea from 1 July to 15 July 2014. The structured questionnaires measured patients related stress, work environment, and burnout. In the results, patients related stress enhanced burnout. The analysis of moderating effect of work environments to relation between patients related stress to burnout showed that high control, rewards, fairness, and value and low overload reduced the influence of patients related stress to burnout. And community had main effect to burnout. Based on these results, it is necessary to develop nurse's work environment improvement strategies for relieving burnout.

• Journal of Satellite, Information and Communications
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• v.10 no.3
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• pp.53-56
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• 2015

In this paper, we want provide improved services with faster transmission, IEEE 802.11n was standardized. A-MPDU (Aggregation MAC Protocol Data UNIT) is a vital function of the IEEE 802.11n standard, which was proposed to improve transmission rate by reducing frame transmission overhead. In this paper, we show the problems of TCP retransmission with A-MPDU and propose a solution utilizing the property of TCP cumulative ACK. If the transmission of an MPDU subframe fails, A-MPDU mechanism allows selective re-transmission of failed MPDU subframe in the MAC layer. In TCP traffic transmission, however, a failed MPDU transmission causes TCP Duplicate ACK, which causes unnecessary TCP re-transmission. Furthermore, congestion control of TCP causes reduction in throughput. By supressing unnecessary duplicate ACKs the proposed mechanism reduces the overhead in transmitting redundant TCP ACKs, and transmitting only a HS-ACK with the highest sequence number. By using the RACK mechanism, through the simulation results, it was conrmed that the RACK mechanism increases up to 20% compared the conventional A-MPDU, at the same time, it tightly assures the fairness among TCP flows.

• Journal of KIISE:Information Networking
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• v.27 no.1
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• pp.98-107
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• 2000

This paper compares the performance of feedback consolidation algorithms with or without a fast overload indication function which has been recently proposed in the ATM Forum for multicast ABR (Available Bit Rate) services in ATM networks. We use the performance criteria such as the ACR (Allowed Cell Rate) of a source, queue length at a switch, link utilization, fairness, and BRM (Backward Resource Management) cell overhead. Simulation results show that performance of the feedback consolidation algorithms with a fast overload indication function can be improved sign.ificantly than that of algorithms without this function in terms of ramp-down delay, particularly in initial start-up period or under a severe overload situation. The fast overload indication function can be combined with any feedback consolidation algorithm, whereas its performance is highly dependent on an underlying basic feedback consolidation algorithm.

• Journal of Communications and Networks
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• v.11 no.1
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• pp.26-35
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• 2009

In this paper, we investigate how to do resource allocation to guarantee a minimum user data rate at low signaling overhead in multi-cell orthogonal frequency division multiple access (OFDMA) wireless systems. We devise dynamic resource allocation (DRA) algorithms that can minimize the QoS violation ratio (i.e., the ratio of the number of users who fail to get the requested data rate to the total number of users in the overall network). We assume an OFDMA system that allows dynamic control of frequency reuse factor (FRF) of each sub-carrier. The proposed DRA algorithms determine the FRFs of the sub-carriers and allocate them to the users adaptively based on inter-cell interference and load distribution. In order to reduce the signaling overhead, we adopt a hierarchical resource allocation architecture which divides the resource allocation decision into the inter-cell coordinator (ICC) and the base station (BS) levels. We limit the information available at the ICC only to the load of each cell, that is, the total number of sub-carriers required for supporting the data rate requirement of all the users. We then present the DRA with limited coordination (DRA-LC) algorithm where the ICC performs load-adaptive inter-cell resource allocation with the limited information while the BS performs intra-cell resource allocation with full information about its own cell. For performance comparison, we design a centralized algorithm called DRA with full coordination (DRA-FC). Simulation results reveal that the DRA-LC algorithm can perform close to the DRA-FC algorithm at very low signaling overhead. In addition, it turns out to improve the QoS performance of the cell-boundary users, and achieve a better fairness among neighboring cells under non-uniform load distribution.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.6 no.8
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• pp.1200-1205
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• 2002

Construction of Private networks is becoming easier due to the openness of telecommunication market, rapidly developing telecommunication technology. The size of existing private networks is becoming huge which resulted in surplus of capacity of the networks. These trends will generate a problem of efficient use of national telecommunication resources and which will be a factor for the structure of domestic telecommunication market which will have a big impact on the existing telecommunication carriers. Therefore, national policy of private network issues should be considered along with the national efforts for the information infrastructure, control of telecommunication market, fairness of competition, strength Power of national competition. In this paper it will be suggested that the efficient policy on the issue of domestic private network, by analyzing present situation, status quo, laws, regulation and procedure for domestic private networks and comparing it with those of U.S.A, Japan, EU.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.12A
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• pp.1380-1386
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• 2004

Future communication networks would consist of wired and wireless access networks where there would be various types of traffic services. To meet the QoS requirements of those various traffic services simultaneously, new QoS control schemes are required. Since they are simple to deploy, cheep to manage, and easy to support subscriber mobility, wireless access networks are considered here. In this paper, a wireless joint buffer management and scheduling (W-JoBS) scheme, which is a modified version of the original JoBS algorithm at error-prone wireless access networks, is proposed. W-JoBS scheme is for providing service fairness among traffic classes with service compensation and channel-state dependent packet scheduling schemes. With computer simulation, this proposed W-JoBS scheme is evaluated and the performance of W-JoBS is compared with that of the original JoBS.

• Journal of Internet Computing and Services
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• v.3 no.6
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• pp.43-51
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• 2002

In this paper, we study the new packet dropping scheme using an active queue management algorithm. Active queue management mechanisms differ from the traditional drop tail mechanism in that in a drop tail queue packets are dropped when the buffer overflows, while in active queue management mechanisms, packets may be dropped early before congestion occurs, However, it still incurs high packet loss ratio when the buffer size is not large enough, By detecting congestion and notifying only a randomly selected fraction of connection, RED causes to the global synchronization and fairness problem. And also, it is the biggest problem that the network traffic characteristics need to be known in order to find the optimum average queue length, We propose a new efficient packet dropping method based on the active queue management for congestion control. The proposed scheme uses the per-flow rate and fair share rate estimates. To this end, we present the estimation algorithm to compute the flow arrival rate and the link fair rate, We shows the proposed method improves the network performance because the traffic generated can not cause rapid fluctuations in queue lengths which result in packet loss

• Journal of KIISE:Information Networking
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• v.32 no.2
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• pp.134-146
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• 2005

Research about QoS in the ad-hoc networks for stable service of various applications has been needed as the expectation about the realization of the ad-hoc networks grows bigger. Existing researches about QoS in the ad-hoc network had the problems which can not guarantee the quantitative services or create the overhead. In this paper, we propose a novel algorithm of QFAN(QoS Framework for Ad-hoc Networks) the framework to resolve such problems and considered application of the proposed algorithm into the ad-hoc networks. Our model can guarantee the minimum bandwidth of the real-time traffic as minimized the overhead. And, disproportionate distribution of bandwidth problem can resolve by the proposed algorithm through the fair share between real-time traffic and best-effort traffic about available bandwidth. We design both the TiRe(Tiny Reservation) and the ADR(Adaptive Drop Rate) control algorithm to apply the proposed QFAN. Using simulation, we confirm fair share of available bandwidth between real-time traffic and best-effort traffic as guarantee minimum required bandwidth of real-time traffic.