• Journal of Service Research and Studies
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• v.6 no.4
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• pp.1-13
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• 2016

Emotional labor may lead to service failure in service industries. Managers of an organization or a company can contribute to service recovery by reducing stress related to emotional labor. The aim of this study is to identify the antecedents and consequences of service recovery in respect of emotional labor. Data was surveyed from frontline employees to achieve the research purpose. The hypotheses were examined empirically using statistical tools. Results are as follows. First, surface acting had a negative impact on service recovery performance and deep acting had a positive impact. Second, empowerment and motivation had an influential relationship positively on service recovery performance. Third, service recovery performance was negatively related to intention to quit. In conclusion, managing employees' emotional labor strategies and work environment will bring high service recovery performance and low intention to quit.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.24 no.4
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• pp.655-667
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• 2014

A disaster is the time-excess case that computerized service can tolerate a failure and financial industry is being set up the disaster recovery system based on the disaster recovery plan and the business continuity plan for preparing these disasters. However, existing system can not guarantee the business continuity when it comes to cyber terror. This paper analyzes the building type and building technology of disaster recovery system for the financial fields. Also this paper explain the type of data backup using online redo log and type of archive log backup using WORM storage. And this paper proposes the model of improved data recovery combining above two types. Lastly this paper confirm the effectiveness and reliability for proposal rocovery model through the implementation of the test environment.

• Journal of the Korea Society of Computer and Information
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• v.6 no.2
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• pp.108-115
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• 2001

SDH-based SHR networks are the reconfiguration process in case of failure and APS protocol used. In this study, addresses the maximum allowed recovery time in two fiber bidirectional networks. We analyse the APS protocol and derive the Processing time domains of each n order to cope with the maximum reconfiguration time of 50㎳, as specified in the ITU-T standard. We finally analyze the interleaved failures. One is the signal degrade then the signal failure, the other is the signal failure then the signal failure. Any case analysis is carried out. reconfiguration time can be guaranteed.

• Journal of the Korea Institute of Military Science and Technology
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• v.10 no.2
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• pp.107-114
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• 2007

This paper describes the Petri Net(PN) model for reliability analysis of fault-tolerant dual Ethernet which Is applied in Naval Combat System. The network for Naval Combat System performs failure detection and auto path recovery by handling redundant path in case of temporary link failure. After studying the behavior of this kind of network, the reliability analysis model is proposed using stochastic Petri Net and continuous-time Markov chains. Finally, the numerical result is analyzed according to changing the failure rate and the recover rate of link.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.17 no.6
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• pp.71-88
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• 2022

The purpose of this study is to develop the competencies to help micro entrepreneurs who have experienced failure to successfully re-challenge. To this end, relevant literature published from 1977 to 2022 was analyzed, behavioral event interviews (BEI) were conducted with 7 successful micro entrepreneurs, and focus group interviews (FGI) were conducted three times by inviting competency development and HRD experts. Based on these research activities, the draft about competencies for micro entrepreneurs who had have failure was derived. And then inviting 12 experts in related field for Delphi Analysis, the final competency model that helps micro entrepreneurs successfully recover were developed as follows : Competency Groups(small business owners, recovery from failure), 8 detailed competencies(seize business opportunities, business planning, business differentiation, operation management, market exploration, research and development of products and services, positive self-regulation, overcoming and coping with failure experiences), 22 competency factors, and 72 behavioral indicators. This study has an academic significance in that it developed the competencies required for micro entrepreneurs recovering from failure. In addition, the results of this study can be used to develop a competency-based education program for micro entrepreneurs and to select suitable candidates for support programs.

• BMB Reports
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• v.43 no.8
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• pp.535-540
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• 2010

Patients with hemorrhagic fever with renal syndrome (HFRS) often exhibit altered serum lipid and lipoprotein profile during the oliguric phase of the disease. Serum lipid and lipoprotein profiles were assessed during the oliguric and recovery phases in six male patients with HFRS. In the oliguric phase of HFRS, the apolipoprotein (apo) C-III content in high-density lipoproteins (HDL) was elevated, whereas the apoA-I content was lowered. The level of expression and activity of antioxidant enzymes were severely reduced during the oliguric phase, while the cholesteryl ester transfer protein activity and protein level were unchanged between the phases. In the oliguric phase, electromobility of $HDL_2$ and $HDL_3$ was faster than in the recovery phase. Low-density lipoprotein (LDL) particle size was smaller and the distribution was less homogeneous. Patients with HFRS in the oliguric phase had severely modified lipoproteins in composition and metabolism.

• Journal of Institute of Control, Robotics and Systems
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• v.5 no.5
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• pp.614-621
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• 1999

In this paper, the analytical appproaches are presented for jointly determining the profit-miximizing configuration of the fault-tolerance real time modular cell manufacturing system. The transient(time-dependent) analysis of Markovian models is firstly applied to modular cell manufacturing system from a performability viewpoint whose modeling advantage lies in its ability to express the performance that truly matters - the user's perception of it - as well as various performance measures compositely in the context of application. The modular cells are modeled with hybrid decomposition method and then availability measures such as instantaneous availability, interval availability, expected cumulative operational time are evaluated as special cases of performability. In addition to this evaluation, sensitivity analysis of the entire manufacturing system as well as each machining cell is performed, from which the time of a major repair policy and the optimal configuration among the alternative configurations of the system can be determined. Secondly, the recovery policies from the machine failures by computing the minimal number of redundant machines and also from the task failures by computing the minimum number of tasks equipped with detection schemes of task failure and reworked upon failure detection, to meet the timing requirements are optimized. Some numerical examples are presented to demonstrate the effectiveness of the work.

• Proceedings of the Korean Geotechical Society Conference
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• 2005.03a
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• pp.171-178
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• 2005

It is unavoidable to be formed slopes under special circumstance of Korea where 70% of the whole area are composed of mountains when civil engineering projects such as roads, site developments are increased with industrial development and horizontal expansions of urban area. Moreover, stability of the slopes become one of quite important issues under special meteorological characteristics that over two-thirds of annual average rainfall are concentrated in summer season and the localized torrential downpour are getting more frequent recently. Resulting in these circumstances, partial slope failures by debris flow of the high water content soils are occurred frequently in cutting soil slopes. In this case of debris flow slope failure, slope declination method are selected for their stable recovery because it is impossible to recover entirely by existing recovery methods. Seeding or special grass planting methods are followed separately without exception. The method by which entire recover with bigger stability ratio would be possible and grass planting work would be done simultaneously is developed. In this study, the results of the tests including a real construction history in a failed slope using developed method are described

• Journal of the Korean Society for Aeronautical & Space Sciences
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• v.44 no.3
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• pp.256-265
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• 2016

Software based fault tolerance techniques are designed to allow a system to tolerate software faults in the system. Fault tolerance techniques are divided into two groups : software based fault tolerance techniques and hardware based fault tolerance techniques. We need a proper design method according to characteristics of the system. In this paper, the concepts of software based fault tolerance techniques for Dual Flight Control Computer are described. For software based fault tolerance design, we classified software failure, designed a way for failure detection and the way of recovery. Eventually the effectiveness of software based fault tolerance techniques was verified through the Software Test Environment(STE).

• Journal of information and communication convergence engineering
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• v.10 no.3
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• pp.231-236
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• 2012

For real-time wireless sensor network applications, it is essential to provide different levels of quality of service (QoS) such as reliability, low latency, and fault-tolerant traffic control. To meet these requirements, an (m,k)-firm based real-time routing protocol has been proposed in our prior work, including a novel local transmission status indicator called local DBP (L_DBP). In this paper, a fault recovery scheme for (m,k)-firm real-time streams is proposed to improve the performance of our prior work, by contributing a delay-aware forwarding candidates selection algorithm for providing restricted redundancy of packets on multipath with bounded delay in case of transmission failure. Each node can utilize the evaluated stream DBP (G_DBP) and L_DBP values as well as the deadline information of packets to dynamically define the forwarding candidate set. Simulation results show that for real-time service, it is possible to achieve both reliability and timeliness in the fault recovery process, which consequently avoids dynamic failure and guarantees meeting the end-to-end QoS requirement.