• Journal of Korean Society for Quality Management
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• v.47 no.3
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• pp.615-630
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• 2019

Purpose: Based on the theory of "Stimulus-Organism-Response" (S-O-R), this thesis takes customer forgiveness as a medium variable to explore the impact of merchant service remedy on customer behavior intention in the context of online shopping service failure. This thesis divides the merchant service remedy into two dimensions: spiritual recovery and material recovery, and reveals the influence difference of different merchant service remedy methods on customer behavior intention and the mediating role of customer forgiveness. Methods : 325 questionnaires were distributed and 307 valid questionnaires were collected for data analysis. The relationship between potential variables is proposed by using Structural Equations Modeling. Results : The two dimensions of service recovery have significant positive impact on customer forgiveness, and physical recovery has greater impact on customer forgiveness. In the influence of physical recovery on customer behavior intention, customer forgiveness is a partial mediating effect. However, in the influence of spiritual recovery on customer behavior intention, customer forgiveness is a complete mediating effect. Conclusion : In case of service faults, merchants should take the initiative to provide appropriate physical recovery and provide spiritual recovery sincerely and patiently. Only in this way can they regain good impression in the hearts of consumers and promote them to improve the quality of service recovery, so as to increase their willingness to repurchase Intention and positive word of mouth.

• Proceedings of the Earthquake Engineering Society of Korea Conference
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• 2002.09a
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• pp.300-307
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• 2002

Bridge foundation failure considering the effect of local scour around pier foundations under hi-directional seismic excitations is examined in probabilistic perspectives. The seismic responses of bridges with deep foundations are evaluated with a simplified mechanical model, which can consider the local scour effect around the deep foundation in addition to many other components. The probabilistic characteristics of local scour depths are estimated by using the Monte Carlo simulation. The probabilistic characteristics of basic random variables used in the Monte Carlo simulation are determined from the actual hydraulic data collected in middle size streams in Korea. The failure condition of deep foundation is assumed as bearing capacity failure of the ground below the foundation base. The probability of foundation failure of a simply supported bridge with various scour conditions and hi-directional seismic excitations are examined. It is found that the local scour and the recovery duration are critical factors in evaluating the probability of foundation failure. Moreover, the probability of foundation failure under hi-directional seismic excitations is much higher than under uni-directional seismic excitations. Therefore, it is reasonable to consider hi-directional seismic excitations in evaluating the seismic safety of bridge systems scoured by a flood.

• Geomechanics and Engineering
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• v.33 no.2
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• pp.155-165
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• 2023

Hurricane Katrina swept New Orleans, Louisiana, USA, in 2005, causing more than 1,000 fatalities and severe damage to the flood protection system. Recovery activities are complete, however, clarifying failure mechanisms and devising resilient and cost-effective retrofitting techniques for the flood protection system are still of utmost importance to enhance the general structural integrity of water retaining structures. This study presents extensive centrifuge test results to find various failure mechanisms and effective retrofitting techniques for a levee system. The result confirmed the rotational failure and translational failure mechanisms for the London Ave. Canal levee and 17^th St. Canal levee, respectively. In addition, it found that the floodwalls with fresh waterstop in their joints perform better than those with old/weathered waterstop by decreasing pore water pressure build-up in the levee. Structural caps placed on the top of the joints between I-walls could also prevent local failure by spreading the load to surrounding walls. At the same time, the self-sealing bentonite-sand mixture installed along the riverside of floodwalls could mitigate the failure of floodwalls by blocking the infiltration of seepage water into the gap formed between levee soils and floodwalls.

• Knowledge Management Research
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• v.11 no.3
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• pp.59-76
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• 2010

The knowledge of customer in healthcare service industry is widely accepted as one of the key information for the customers' satisfaction. Previous studies on the customer knowledge about service recovery showed that service providers are having difficulties with standardizing interaction with customer, This study investigated the attribution according to the failure in providing medical services and customer's participation as preceding variable of attribution. A survey was carried out targeting an obesity clinic having high participating rate from May 10 to May 28, 2010. The research results revealed that from whom the responsibility of the service failure originated between the patients and the medical institutions depending on the extent of the patients involvement in service process.

• Journal of Digital Contents Society
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• v.6 no.1
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• pp.41-48
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• 2005

In this paper, we propose and evaluate symbol timing recovery algorithm for S-DMT cable modern, which supports more channels and better quality symmetric mutimedia service over HFC network. We adopt timing recovery algorithm of PN sequence insertion in time domain and evaluate the performance of it in various noise channel such as AWGN, ISI, impulse. We verified that performance of this algorithm is depends on the channel noise environment and sampling clock offset and that over 10 dB degradation of Eb/No is occurred at the timing failure probability of $10^3$ in the composite noise channel of AWGN, ISI, and impulse in comparison with impulse noise-alone channel. finally, we verified that this algorithm showed good timing failure probability in case of sampling clock optimization was performed in advance.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.7
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• pp.1541-1548
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• 2012

This paper proposes a new multipath-based routing protocol on MANETs with Fast-Recovery of failures. The proposed protocol establishes the primary and secondary paths between a source and a destination considering the end-to-end packet reception reliability of routes. The primary path is used to transmit messages, and the secondary path is used to recover the path when detecting failures on the primary path. If a node detects a link failure during message transmission, it can recover the path locally by switching from the primary to the secondary path. By allowing the intermediate nodes to recover locally the route failure, the proposed protocol can reduce the number of packet loss and the amount of control packets for setting up new paths. The simulation result using QualNet simulator shows that the proposed protocol was about 10-20% higher than other protocols in terms of end-to-end message delivery ratio and the fault recovery time in case of link fault was about 3 times faster than the other protocols.

• Journal of KIISE:Computer Systems and Theory
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• v.26 no.10
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• pp.1194-1205
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• 1999

인과적 메시지 로깅은 정상수행시 낙관적 메시지 로깅의 장점을 가지고, 회복시 비관적 메시지 로깅의 장점을 가지고 있다. 본 논문에서는 회복 프로세스들간의 비동기성을 향상시키기 위한 인과적 메시지 로깅에 기반한 새로운 회복 알고리즘을 제안하고자 한다. 기존의 인과적 메시지 로깅 기반 회복 알고리즘들은 살아있는 프로세스들의 수행을 대기시키거나, 회복 프로세스들간의 높은 동기성을 요구한다. 본 논문에서 제안하는 회복 알고리즘은 각 회복 프로세스가 자신의 회복만을 책임지게 함으로써, 여러 개의 프로세스들이 동시적으로 고장이 발생하더라도 회복시 살아있는 프로세스들의 수행을 대기시키지 않고, 회복 프로세스들 중 하나의 회복 프로세스에게만 과부하가 발생하지 않도록 한다. 또한, 제안하는 알고리즘은 각 회복 프로세스의 회복 과정이 다른 회복 프로세스의 연속적인 고장들에 의해 지연되지 않도록 한다. 본 논문에서는 제안하는 회복 알고리즘의 정당성을 증명하고, 시뮬레이션을 통해서 제안하는 회복 알고리즘이 기존 회복 알고리즘에 비해 고장난 프로세스의 평균회복시간을 단축시킨다는 것을 보여준다.Abstract Causal message logging has the advantages of optimistic message logging during failure-free execution and pessimistic message logging during recovery. In this paper, we present a new recovery algorithm based on causal message logging for improving asynchrony among recovering processes. Existing recovery algorithms based on causal message logging block the execution of live processes or require high synchronization among recovering processes. As each recovering process is responsible for only its recovery in our algorithm, the algorithm avoids blocking the execution of live processes during recovery even in concurrently multiple failures and overloading only one among recovering processes. Moreover, it allows the recovery of each recovering process not to be delayed by the continuous failures of other recovering processes. We prove the correctness of our recovery algorithm, and our simulation results show that our algorithm reduces the average recovery time of a failed process compared with the existing recovery algorithms.

• Tuberculosis and Respiratory Diseases
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• v.47 no.2
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• pp.247-254
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• 1999

Respiratory failure is the most serious manifestation and usual cause of death in acute organophosphate poisoning, and is common in acute cholinergic crisis. But the respiratory failure may appear suddenly in a patient who is recovering from the cholinergic crisis, even while receiving conventional therapy. These are case report of 37 years old male and 24 years old female with intermediate syndrome in organophosphate poisoning. The two patients ingested organophosphate(fenthion and mixture of DDVP with chlorpyrifos respectively) incidentally and in a sucide attempt respectively. After apparent recovery from the cholinergic crisis with a conventional therapy but before the expected onset of delayed polyneuropathy, the respiratory failure appeared suddenly with a muscular weakness, affecting predominantly the proximal limb muscles, neck flexors, territories of several motor cranial nerves. The two patients needed mechanical ventilatory support and recovery from the intermediate syndrome was complete in both patients, although one subsequently developed hypoxic encephalopathy. The clinical manifestation and electrophysiologic study support the clinical diagnosis of intermediate syndrome. The syndrome carries a risk of death. because of respiratory paralysis, if not recognized early and treated adequatedly. Prompt endotrachial intubation and mechanical ventilatory support is the cornerstone of treatment of the intermediate syndrome. Therefore, all patient should be observed in a hospital for up to 5 days after poisoning.

• Tuberculosis and Respiratory Diseases
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• v.61 no.6
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• pp.562-566
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• 2006

Fat embolism syndrome is a rare clinical diagnosis of dyspnea with acute respiratory failure and neurological signs caused by a traumatic long bone fracture. We report a case of fat embolism in a 22 year-old man after a traffic accident. Dyspnea and stuporous mental changes developed on the $1^{st}$ day after the external fixation operation of a left metaphyseal femur fracture. On the following day, he was transferred from a hospital to this one because of acute respiratory failure. After recovery, macrophages with fat droplets were found in the bronchoalveolar lavage fluid 1. It is important to diagnose a fat embolism as the correct cause of acute respiratory failure through the BAL in the acute state of fat embolism syndrome It is believed that clinically apparent or sometimes hidden fat embolism syndrome can be diagnosed from the BAL during the recovery state.

• Korea Journal of Hospital Management
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• v.14 no.1
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• pp.99-122
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• 2009

In this study, the authors developed typologies of failures and recovery strategies in healthcare services, adopting the research framework of Kelley et al.(1993), Hoffman, et al.(1995), and Forbes et al.(2005). Data were collected form a sample of 559 respondents recruited in several regions of Korea through self-administered questionnaires. Data collection was done at hospitals and clinics respondents were visiting. The study has identified typologies of 21 failures and 10 recovery strategies in health care services. Results shows that "insufficient explanation by doctors" was the most frequent service failure followed by "insincere attitude of administrative employees" and "insincere attitude of nurses. "The type of recovery (compensation) that most of the respondents have received was apology from the healthcare service providers while the recovery that most respondents wanted to receive was sufficient explanation, suggesting that there is a significant gap between what is wanted and what is offered. Implications for healthcare service providers as well as limitations of the current study were discussed. Directions for further research were also suggested.