• Proceedings of the Korea Information Processing Society Conference
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• 2020.11a
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• pp.1097-1100
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• 2020

챗봇(Chatbot)은 자연어처리기술 등 인공지능 기술을 기반으로 한 사용자 친화적인 대화 방식 인터페이스를 제공하는 장점이 있어, 금융, 상담, 주문 등 다양한 산업 분야에서 적용되고 있다. 그러나, 챗봇의 응답이 사용자의 정신 모형과 불일치하는 경우, 다음 대화를 이어가는데 어려움을 야기하게 된다. 그러므로, 챗봇의 사용성을 확보하기 위해서는 응답 오류의 제거 또는 완화가 필수적이다. 기존의 챗봇의 사용성 개선과 관련된 연구들은 설문조사와 인터뷰 등 사용성 평가를 통해 상위 수준의 개선 방향만을 제안하고 있다. 따라서, 챗봇 개발 시, 실무자들이 응답 오류의 문제점을 분석하고, 이를 해결하기 위한 구체적인 개선 방안을 제시하는 데 한계가 있었다. 본 논문에서는 FMEA(Failure Modes and Effects Analysis) 기법을 활용해, 응답 오류의 치명도를 파악하고, 치명적인 오류들에 대해서는 FTA(Fault Tree Analysis) 기법을 기반으로 원인 분석을 실시하여 구체적으로 문제를 해결하기 위한 프로세스를 제안한다. 본 프로세스의 효용성을 검증하기 위해 주문 도메인의 챗봇에 적용해 보았다.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.9
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• pp.50-61
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• 2018

A precedent defense project study was carried out in the early stage of the project to support efficient determination of the acquisition method of the determined weapons system. A precedent study in the early stage of the project has been neglected, but lack of performance and increased costs are continuing problems. In a precedent study on a number of items within a limited time frame, expected risks during project implementation were not identified and reduced by failing to review the key review element in depth. Therefore, in this paper, we studied the application of the FTA/FMEA technique used in the system safety analysis process to identify key factors to be considered when carrying out the defense research project. The methodology for the development of the key review items was established through the improvement of the FTA/FMEA technique in order to meet specific conditions and given conditions. Based on the results of this study, we redefined core key factors in the precedent study stage, thereby eliminating unnecessary and anticipated risks that may arise in the future project management aspects of the defense project. It is anticipated that this will reduce costs and time in terms of the lifecycle of the weapon system and promote stable operation of the project through reduction of risk.

• The Safety technology
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• no.58
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• pp.8-13
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• 2002

• Journal of the Society of Naval Architects of Korea
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• v.37 no.3
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• pp.78-89
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• 2000

The quality of a product/system is getting more important concept nowadays. 'Performance', as one of the quality characteristics, means how well a product carries out its given functions and is the most adjacent characteristics to the customer satisfaction. To an engineer, however, who deals with large structures such as ships, 'Safety' is actually getting more important because of its direct relationship with failures of a product/system itself and human injuries when an accident occurs. In this study, therefore, we consider both performance and safety recognized the most important elements in dealing with structures and present a quality analysis method based on customer requirements by using QFD for performance analysis and FMEA for safety analysis respectively. Applying these methods to the hatchway of a bulk carrier, we could find 8 and 12 important parts based on performance and safety respectively. Among these, only 7 parts were pointed out commonly critical. From these, we can suggest that designers should pay more attention to these 7 parts and thus give a high priority of concerns to them when trying to improve the quality of system.

• Journal of Korean Society for Quality Management
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• v.42 no.3
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• pp.311-324
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• 2014

Purpose: It can deduce improvement plan that recognizes any risk factors in initial production and mass production by using FMEA and through this process, the appropriate criteria for defence items can be established. Methods: It proposes two methodology - Apply DT/OT data achieved from the beginning mass production stage based on FMECA data of the design stage, to risk management, and risk management plan that reflected line and field faliure data in case of is offered. Results: It proposes the risk management plan through Bayesian method and the risk identification that considered MTTF estimated value in case of initial production process. In case of mass production process, both risk identification by using fault occurrence frequency scores and Byaesian method, In case of the Initial production and mass production, it proposes use both two methods. Conclusion: A more realistic risk identification method can be applied, and by this method the quality improvement effect is expected.

• Journal of the Korean Institute of Gas
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• v.13 no.1
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• pp.45-51
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• 2009

A safety assessment was performed through the process analysis of hydrogen station. The purpose of this study provides basic information for the standard establishment about hydrogen stations. The processes of hydrogen stations were classified by four steps (process of manufacture, compression, storage, charge). FMEA (Failure Mode and Effect Analysis) method was applied to evaluate safety. Each risk element is following; S (severity), O (occurrence), D (detection). And the priority of order was decided by using RPN (Risk Priority Number) value multiplying three factors. Scenarios were generated based on FMEA results. And consequence analysis was practiced using PHAST program. In the result of C.A, jet fire and explosion were shown as accident types. In case of leakage of feed line in PSA process, concentration of CO gas is considered to prevent CO gas poisoning when the raw material that can product CO gas was used.

• Proceedings of the Korean Reliability Society Conference
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• 2004.07a
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• pp.249-261
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• 2004

Many of companies all over the world have been certified ISO 9000 which is customer focused since last ten 10 years, and industrial sector specific certifications have been developed, such as QS-9000 and ISO/TS 16949 which are specific requirements added to ISO 9000 for the automotive industrial sector. Requirements addressed in ISO 9000, QS-9000 and ISO/TS 16949 are considered to be significant. And I think that requirements for reliability elements such as Design FMEA, Process FMEA and Gage R＆R are very important. I sincerely hope that my study for requirements for reliability elements to be helpful to individual, companies and related association. There should be a lot of requirements in related with reliability in other industrial sectors and I am planning to study on it continuously.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.3
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• pp.27-37
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• 2017

As the global uncertainty of manufacturing has increased and the quality problem has become global, the recall has become a fatal risk that determines the durability of the company. In addition, as the convergence of PSS (product-service system) product becomes common due to the development of IT convergence technology, if the function of any part of hardware or software does not operate normally, there will be a problem in the entire function of PSS product. In order to manage the quality of such PSS products in a stable manner, a new approaches is needed to analyze and manage the hardware and software parts at the same time. However, the Fishbone diagram, FTA, and FMEA, which are widely used to interpret the current quality problem, are not suitable for analyzing the quality problem by considering the hardware and software at the same time. In this paper, a quality risk assessment model combining FTA and FMEA based on defect rate to be assessed daily on site to manage quality and fishbone diagram used in group activity to solve defective problem. The proposed FTA-FMEA based risk assessment model considers the system structure characteristics of the defect factors in terms of the relationship between hardware and software, and further recognizes and manages them as risk. In order to evaluate the proposed model, we applied the functions of ITS (intelligent transportation system). It is expected that the proposed model will be more effective in assessing quality risks of PSS products because it evaluates the structural characteristics of products and causes of defects considering hardware and software together.

• Management & Information Systems Review
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• v.22
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• pp.211-229
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• 2007

The ISO/TS16949 APQP goal of defect prevention and decrease of spread waste, is the customer satisfaction which leads a continuous improvement and profit creation. The quality expense where the most is caused by but with increase of production initial quality problem occurrence is increasing to is actuality. Like this confirmation amendment. with the problem which is forecast in the place development at the initial stage which it does completeness it does not confront not to be able, production phase to be imminent, the problem accumulates and it talks the development shedding of which occurs. In opposition, prediction confrontation. is forecast in development early stage to and it is a structure which does not occur a problem to production early stage. Like this development is a possibility of accomplishing competitive company from production phase. Which attains an goal of, chance cause it leads a APQP activity (common cause) with special cause prevention & detection the connection characteristic of the focus technique against a interaction is important. And the customer requirement satisfaction and must convert a APQP goal of attainment at the key characteristics action step. (1) The Prevention - with Design FMEA application prevention of the present design management/detection, (2) the Detection (prevention/detection) - with Process FMEA application prevention of the present process control/detection, (3) Special Cause - statistical process control (SPC) 4M cause spread removal, (4) Common Cause - statistical process control (SPC) the nothing zero defect which leads the continuous improvement back of spread with application it will be able to attain with application.

• Journal of the Korea Institute of Building Construction
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• v.21 no.6
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• pp.629-640
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• 2021

According to statistics from the Ministry of Land, Infrastructure and Transport in 2018, approximately 37% of residential buildings in Korea need to be reconstructed. Due to the rapid growth of the demolition industry, many side effects such as environmental destruction and safety accidents are becoming a problem in the demolition of existing buildings. This study proposes a decision-making process for selecting the most suitable dismantling method for field application by comprehensively considering safety, economic feasibility, and environmental characteristics. In particular, field applicability is evaluated by evaluating risk factors for the selected method. To this end, this study proposes the TOPSIS method for the selection of the dismantling method using the QFD development concept, and the FMEA method as a continuous development process of the selected method.