• 디지털융복합연구
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• 제10권1호
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• pp.195-202
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• 2012

본 연구는 컨설팅사브랜드가 컨설팅전문성, 활용경험과 구전의도사이에서의 매개 역할을 하는 것을 검증하였다. 본 연구 결과 첫째, 컨설팅전문성과 활용경험이 구전의도에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 컨설팅사브랜드는 컨설팅 전문성, 활용경험이 구전의도 관계에서 매개역할에 정(+)의 영향을 미치는 것으로 나타났다. 이를 통해 구전의도는 우선적으로 컨설팅사브랜드 가치를 높여야 하며 이를 위한 컨설팅전문성과 활용경험의 중요성을 인식하고 컨설팅사브랜드를 통한 컨설팅전문성과 활용경험 가치를 높여야 한다는 것을 확인한 것은 시사하는 바가 크다고 할 수 있다.

• 정보교육학회논문지
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• 제22권5호
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• pp.519-533
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• 2018

이 연구에서는 초등학교에서 SW교육 관련 내용을 지도하는 교사들의 수업 전문성 개발을 위해 참여하는 활동들에 대해 유형별로 분류하고, 최근 3년간 전문성 개발 활동 참여 정도, 활동 후 성과 등 전문성 개발 활동 형태 및 특성들에 대해 분석하였다. 초등 교사 276명이 설문에 참여하였고, 그 결과 집합으로 이루어지는 직무연수(96%), 원격으로 이루어지는 직무연수(96%)에 가장 많이 참여하였고, 컨설팅 장학 멘토링 동료관찰(82%), 관련부처 및 시도교육청 주관 강좌 워크숍 세미나(69%), 교과연구회(66%)등이 그 뒤를 이었다. 한편 비공식적 활동 중 독서가 가장 많았고, 유튜브, 깃허브 등 웹사이트 정보 활용(80%), 교사들의 전문성 계발 네트워크(76%)순으로 많이 참여 하는 것으로 나타났다. 또한 활동에 참여하는 이유로 대다수가 수업 전문성 향상을 위해서 활동에 참여하는 것으로 나타났으며, 활동 후 수업 전문성 향상 도움도, 직무역량 향상도, 현업적용도 및 수업 효능감, 긍정적 효과 정도에 영향을 미치는 것으로 나타났다. 연구 결과가 SW교육 관련 교과 지도를 위한 초등교사의 수업 전문성 개발 활동의 교육적 가치를 증진 시킬 수 있는 지속적 전문성 개발 방안을 마련할 수 있는 토대를 제공할 것으로 기대한다.

• 의학교육논단
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• 제13권2호
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• pp.9-23
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• 2011

This study aimed to investigate the effects of tutors' domain and teaching expertise on learning outcomes in a problem based learning (PBL) environment. Four tutors and 25 first-year medical students participated in this study. Tutors' domain expertise was classified by clinical or non-clinical which is basic medicine and teaching expertise by previous tutoring experiences or not. The results showed a statistically significant difference in achievement depending on the tutors' domain expertise. Students grouped with an experienced clinical tutor attained higher achievement scores than those with an experienced non-clinical tutor, while those with an inexperienced non-clinical tutor attained higher scores than those with both inexperienced clinical tutors and experienced non-clinical tutors. Students with clinical medicine tutors also showed higher satisfaction scores than those with non-clinical medicine tutors. In particular, students grouped with an experienced clinical tutor gained higher satisfaction scores than those with inexperienced non-clinical tutors, and among the inexperienced tutors, students tutored by a clinical tutor showed higher scores than those with a non-clinical tutor. Different intervention styles were also found depending on tutors' domain and teaching expertise. Experienced tutors gradually reduced the tutoring intervention, whereas the novice provided more as the semester proceeded. Moreover, experts with a clinical medicine degree preferred direct teaching, whereas, non-clinical tutors preferred facilitating. Also, experienced tutors in the clinical medicine facilitated critical awareness than the other tutors. These results show the importance of developing a program for novice tutors to improve PBL in medical education.

• 제어로봇시스템학회:학술대회논문집
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• 제어로봇시스템학회 1995년도 Proceedings of the Korea Automation Control Conference, 10th (KACC); Seoul, Korea; 23-25 Oct. 1995
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• pp.199-202
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• 1995

The authors experienced some industrial processes which essentially require human expertise. Human expertise for those processes have characteristics in common, and such human knowledge is described from a unified viewpoint in order to utilize it in automatization.

• 한국병원경영학회지
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• 제19권3호
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• pp.53-64
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• 2014

This research is designed to analyze the professionalism of administrators working in Korean hospitals as a way to make them a better expertise in the industry. For this purpose, we conducted a survey of 105 administrative professionals working in hospitals nationwide and statistical analysis was performed with the SPSS Windows version 15.0. The survey questions were developed based on the Spencer & Spencer's results of research in expertise variables. The results showed that the current Korean hospital administrator do have short of expertise required for their job position. Therefore, the curriculum reform is required for healthcare management programs in college and the Korean College of Hospital Administrators (KCHA) is required to change the contents of license exam based on the results of the study.

• Asia pacific journal of information systems
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• 제25권3호
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• pp.519-539
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• 2015

Customers are now demanding ever better service from customer service representatives (CSRs) to create superior customer service. Accordingly, CSRs are required to have more specialized knowledge and abilities of customer service. This study examines the roles of accumulated customer knowledge in electronic knowledge repositories (EKRs), which a firm has developed for customer service over time to enhance CSRs' work capabilities and work performance, in the context of call centers. To test the proposed research model and hypotheses, we conducted LISREL analysis using 261 responses collected on CSRs working for inbound call centers. The key results are as follows. First, accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise during the customer contact. Second, CSRs' knowledge utilization reinforces service expertise. Finally, service quality depends on CSRs' knowledge utilization and service expertise, but it is not directly related to accumulated customer knowledge. Overall, the findings suggest that accumulated customer knowledge in EKRs enhances CSRs' knowledge utilization and service expertise, and thereby leading to superior service quality.

• 아동학회지
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• 제26권3호
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• pp.29-42
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• 2005

In this study on the development of children's understanding of varieties of expertise, forty-seven 3-, 4- and 5-year old children were asked to differentiate expertise in the minds of adults, using twenty-four questions consisting of 3 levels of inferences, False belief tasks were also provided to discover correlations with knowledge of various pockets of expertise, Results revealed that 4- and 5-year olds made more correct attributions than 3-year olds. Children also inferred attributions properly on familiar experts, understanding of stereotypical roles, normal functioning, and underlying principles, in that order. Children's concepts of varieties of expertise were correlated with their understanding of false beliefs.

• 대한지구과학교육학회지
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• 제8권1호
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• pp.98-113
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• 2015

The purpose of this study was to explore how science docents developed their expertise in the context of situated learning where two experienced docents played roles of mentors. Two experienced docents as mentors and six participating docents as mentees interacted in the community to develop exhibition interpretation strategies to be more professional in interacting with visitors through the workshops developed by the researcher. To figure out how docents developed their expertise in exhibit interpretation, the researcher collected the data from docents through observation, artifacts, and interviews as well as surveys. The result of this study included that participating docents formed new perception about scientific inquiry as well as scientific literacy and they developed professional skills of planning, implementing, and reflecting of exhibition interpretation in the context of situated learning, where docents formed alliance one another. It is recognized that participating docents' passions to be professional in exhibition interpretation and two experienced docents' wills as mentors made dynamic interaction in pursuing the same aim of docents' expertise in exhibition interpretation.

• 감성과학
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• 제5권1호
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• pp.79-90
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• 2002

기억은 상황인식을 개발하고 유지하는 데 중요한 역할을 한다. 본 연구에서는 비행상황 인식의 민감도에 영향을 주는 기억과정들이 조종사의 전문성 정도에 따라 어떻게 다른지를 조사하였다. 실험 1에서는 조종사가 상황정보를 회상하기 위해 사용하는 여러 기억과정들을 비교하였다. 즉, 조종실 계기판에 제시되는 상이한 형태(공간적 및 언어적)의 상황정보에 관한 조종사의 기억을 즉각회상과 지연 회상법으로 평가하였다. 실험 2에서는 조종사의 상황인식 민감도를 측정하였고, 그 민감도와 실험 1에서 수집한 여러 회상기억 측정치들과의 상관관계를 조사하였다. 두 실험결과를 요약하면, 전문성 효과가 상황정보의 활동기억보다는 장기기억에서 나타났고, 상황인식 민감도를 높이는 데 요구되는 상황정보의 기억표상이 전문성 정도에 따라 달랐다. 실험결과의 이론적 설명이 심리학의 전문성 이론을 중심으로 논의되었다.

• 간호행정학회지
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• 제15권2호
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• pp.275-283
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• 2009

Purpose: This study investigated the effects of reeducation of nursing process on nurses' expertise, critical thinking disposition, and clinical decision making. Methods: Data were collected from March to June, 2007. The subjects were 47 Academic Credit Bank System Student Nurses. They were taught 'nursing process' during 1 semester(15weeks). 47 nurses were divided into three groups according to clinical experience(under 3 years, 3 to under 5 years, 5 years or more). After 15 weeks, the effects of education were compared using a paired t-test between pre-test and post-test. Results: There was a significant difference in the 3 to under 5 years experienced nurses's expertise(t=-3.659, p=.004) between the pre-test and post-test. There was a significant difference in the 5 years or more experienced nurses's expertise(t=-5.781, p<.001) and critical thinking disposition(t=-3.345, p=.003) between the pre-test and post-test. There were no significant differences in clinical decision making(accuracy, proficiency, and confidence) of 3 groups. Conclusion: Reeducation of nursing process is a valuable teaching and an evaluation strategy for 5 years or more experienced nurses to improve expertise and critical thinking disposition. We need to develop continuing education program for improving nurses' clinical decision making.