• 한국전자거래학회지
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• 제9권3호
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• pp.191-205
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• 2004

은행 등과 같이 고객의 서비스를 중요시하는 산업에서는 고객 만족도 향상을 위하여 eCRM(e-Customer Relationship Management)의 개념 도입이 촉진되고 있다. 이러한 고객의 만족도 향상을 위한 방안으로 본 연구에서는 은행의 금융상품 추천업무를 대상으로 전문가시스템을 이용한 eCRM 구축에 대하여 검토를 실시하였다. 이를 위하여 먼저 전문가시스템을 활용한 eCRM 시스템의 아키텍처를 제시하였고, 고객에게 금융상품 추천을 위한 전문가시스템 프로토타입을 개발하였다. 본 연구에서 제시된 금융상품추천 전문가시스템을 활용한 e-CRM시스템은 고객에게는 보다 양질의 금융 서비스를 제공하게 되며, 은행에서는 고객에 대한 보다 정확한 정보 수집이 용이하게 된다.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2005년도 추계학술대회 논문집
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• pp.440-443
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• 2005

The wide spread of internet business recently necessitates recommendation systems which can recommend the most suitable product fur customer demands. Currently the recommendation systems use content-based filtering and/or collaborative filtering methods, which are unable both to explain the reason for the recommendation and to reflect constantly changing requirements of the users. These methods guarantee good efficiency only if there is a lot of information about users. This paper proposes an algorithm called 'demand articulate & integration' which can perceive user's continuously varying intents and recommend proper contents. A method of knowledge classification which can be applicable to this algorithm is also developed in order to disassemble knowledge into basic units and articulate indices. The algorithm provides recommendation outputs that are close to expert's opinion through the tracing of articulate index. As a case study, a knowledge base for heritage information is constructed with the expert guide's knowledge. An intelligent recommendation system that can guide heritage tour as good as the expert guider is developed.

• 한국콘텐츠학회논문지
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• 제17권11호
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• pp.60-69
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• 2017

최근 인터넷과 스마트 폰의 발달로 사용자들 사이의 관계를 통해 다양한 정보를 생성하고 공유할 수 있는 소셜 미디어 서비스가 활발히 이용되고 있다. 특히 정보의 양이 방대해지고 신뢰할 수 없는 정보가 증가함에 따라 사용자에게 필요한 정보를 제공해 줄 수 있는 전문가 추천 기법에 대한 연구들이 진행되고 있다. 본 논문에서는 사용자의 관심 분야, 인적 관계, 응답 품질을 고려한 전문가 추천 기법을 제안한다. 사용자의 관심 분야는 사용자가 소셜 네트워크상의 활동을 분석해 최신의 사용자의 관심 분야 지수를 판단한다. 사용자의 인적 관계는 소셜 네트워크상의 같은 관심분야의 사용자만을 추출하여 인적 관계를 구축하여 인적 관계 지수를 판단한다. 사용자의 응답 품질은 사용자의 응답 속도와 응답 내용을 고려하여 응답 품질 지수를 판단한다. 마지막으로 사용자의 관심 분야, 인적 관계, 응답 품질을 합하여 사용자의 전문가 지수를 판단하고 사용자의 질의를 분석하여 질의와 전문가 그룹을 매칭하여 전문가를 추천한다. 다양한 성능평가를 통해 제안하는 기법이 기존 기법에 비해 성능이 우수함을 보인다.

• International Journal of Computer Science & Network Security
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• 제21권3호
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• pp.177-184
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• 2021

All over the world, people are affected by many chronic diseases and medical practitioners are working hard to find out the symptoms and remedies for the diseases. Many researchers focus on the feature detection of the disease and trying to get a better health recommendation system. It is necessary to detect the features automatically to provide the most relevant solution for the disease. This research gives the framework of Health Recommendation System (HRS) for identification of relevant and non-redundant features in the dataset for prediction and recommendation of diseases. This system consists of three phases such as Pre-processing, Feature Selection and Performance evaluation. It supports for handling of missing and noisy data using the proposed Imputation of missing data and noise detection based Pre-processing algorithm (IMDNDP). The selection of features from the pre-processed dataset is performed by proposed ensemble-based feature selection using an expert's knowledge (EFS-EK). It is very difficult to detect and monitor the diseases manually and also needs the expertise in the field so that process becomes time consuming. Finally, the prediction and recommendation can be done using Support Vector Machine (SVM) and rule-based approaches.

• 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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• 제15권5호
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• pp.390-394
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• 2009

시맨틱 웹 기반의 소셜 네트워크는 다양한 분야에서 높은 활용성을 가진다. 본 논문에서는 FOAF 기반 소셜 네트워크에 대하여 다양한 분석을 수행하고, 이를 바탕으로 네트워크 내의 전문가를 추천하는 시스템을 제안한다. 분석 시스템은 SparQL, RDFS 추론, 그리고 시각화 도구를 이용하여 온톨로지 기반 소셜 네트워크에 대한 효과적인 활용 방안을 제시한다. 그리고 이러한 분석 시스템을 실제 소셜 네트워크에 적용시켜 Centrality, Small world, Scale free 특성 등의 다양한 분석을 수행하고, 특정 분야에 대한 전문가를 분석하는 방법을 제시한다. 이러한 활용방법은 마케팅, 조직 관리, 지식 경영 시스템 등 다양한 분야에서 이용될 것으로 기대한다.

• 한국정보통신학회논문지
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• 제15권3호
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• pp.691-699
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• 2011

최근 사회망 기반의 검색 서비스들을 중심으로 다양한 방법들이 제시되고 있다. 기존의 추천시스템들은 특정 영역의 전문가를 검색할 수 있지만 검색하고자 하는 전문가에 대한 프로파일과 전문가를 평가하는 항목이 한 시스템에 있어야만 한다. 본 논문에서는 지식베이스와 XMDR을 이용하여 서로 다른 시스템에 존재하는 전문가 프로파일과 전문가를 평가하는 항목 수집을 자동화할 수 있다. 또한 다양한 리소스들을 이용하여 사회망을 동적으로 구축하여 여러 전문가를 추천할 수 있는 시스템을 구성하고자한다. 그러나 다양한 리소스들은 지역적으로 분산되어 있고 이종의 데이터 소스들로 구성되어있기 때문에 사용자 의사결정을 위한 정보를 얻는 것은 어렵다. 이러한 문제를 효율적으로 해결하기 위해서 사용자에게 단일 인터페이스를 제공하고 이종시스템들 간에 구축된 리소스들에는 각각 독립성과 투명성을 제공할 필요성이 있다. 따라서 본 논문에서는 분산되어있는 전문가 프로파일 추출을 위해 XMDR과 지식베이스를 이용하고 이러한 지식베이스를 사회망과 연계한 전문가 추천 시스템을 설계한다.

• 한국지능시스템학회논문지
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• 제23권1호
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• pp.7-11
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• 2013

전문가의 지식을 기반으로 한 추천시스템에 대한 다양한 연구가 최근 활발히 진행되고 있다. 지금까지의 전문가 기반 추천 시스템이 공통된 전문가 그룹의 지식을 바탕으로 모두에게 아이템을 추천하였다면, 본 논문에서는 개인의 필요와 전문가에 대한 관점을 반영한 개인화된 전문가 그룹의 지식을 기반으로 한 추천 시스템을 제안한다. 개인화된 전문가 그룹을 찾는 과정이 제안하는 추천 시스템에서 가장 중요한 부분이다. 이를 위해 개인화된 전문가를 효율적으로 찾아내는 지지 벡터 머신(SVM) 기반 기법을 제안한다. 추천 시스템에서 널리 사용되는 k 근접이웃 알고리즘과의 비교를 통하여서 개인화된 전문가를 기반으로 한 협업 필터링 추천 시스템의 효용성을 입증한다.

• Asia pacific journal of information systems
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• 제24권2호
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• pp.191-210
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• 2014

As mobile devices that can be connected to the Internet have spread and networking has become possible whenever/wherever, the Internet has become central in the dissemination and consumption of news. Accordingly, the ways news is gathered, disseminated, and consumed have changed greatly. In the traditional news media such as magazines and newspapers, expert editors determined what events were worthy of deploying their staffs or freelancers to cover and what stories from newswires or other sources would be printed. Furthermore, they determined how these stories would be displayed in their publications in terms of page placement, space allocation, type sizes, photographs, and other graphic elements. In turn, readers-news consumers-judged the importance of news not only by its subject and content, but also through subsidiary information such as its location and how it was displayed. Their judgments reflected their acceptance of an assumption that these expert editors had the knowledge and ability not only to serve as gatekeepers in determining what news was valuable and important but also how to rank its value and importance. As such, news assembled, dispensed, and consumed in this manner can be said to be expert-based recommended news. However, in the era of Internet news, the role of expert editors as gatekeepers has been greatly diminished. Many Internet news sites offer a huge volume of news on diverse topics from many media companies, thereby eliminating in many cases the gatekeeper role of expert editors. One result has been to turn news users from passive receptacles into activists who search for news that reflects their interests or tastes. To solve the problem of an overload of information and enhance the efficiency of news users' searches, Internet news sites have introduced numerous recommendation techniques. Recommendations based on popularity constitute one of the most frequently used of these techniques. This popularity-based approach shows a list of those news items that have been read and shared by many people, based on users' behavior such as clicks, evaluations, and sharing. "most-viewed list," "most-replied list," and "real-time issue" found on news sites belong to this system. Given that collective intelligence serves as the premise of these popularity-based recommendations, popularity-based news recommendations would be considered highly important because stories that have been read and shared by many people are presumably more likely to be better than those preferred by only a few people. However, these recommendations may reflect a popularity bias because stories judged likely to be more popular have been placed where they will be most noticeable. As a result, such stories are more likely to be continuously exposed and included in popularity-based recommended news lists. Popular news stories cannot be said to be necessarily those that are most important to readers. Given that many people use popularity-based recommended news and that the popularity-based recommendation approach greatly affects patterns of news use, a review of whether popularity-based news recommendations actually reflect important news can be said to be an indispensable procedure. Therefore, in this study, popularity-based news recommendations of an Internet news portal was compared with top placements of news in printed newspapers, and news users' judgments of which stories were personally and socially important were analyzed. The study was conducted in two stages. In the first stage, content analyses were used to compare the content of the popularity-based news recommendations of an Internet news site with those of the expert-based news recommendations of printed newspapers. Five days of news stories were collected. "most-viewed list" of the Naver portal site were used as the popularity-based recommendations; the expert-based recommendations were represented by the top pieces of news from five major daily newspapers-the Chosun Ilbo, the JoongAng Ilbo, the Dong-A Daily News, the Hankyoreh Shinmun, and the Kyunghyang Shinmun. In the second stage, along with the news stories collected in the first stage, some Internet news stories and some news stories from printed newspapers that the Internet and the newspapers did not have in common were randomly extracted and used in online questionnaire surveys that asked the importance of these selected news stories. According to our analysis, only 10.81% of the popularity-based news recommendations were similar in content with the expert-based news judgments. Therefore, the content of popularity-based news recommendations appears to be quite different from the content of expert-based recommendations. The differences in importance between these two groups of news stories were analyzed, and the results indicated that whereas the two groups did not differ significantly in their recommendations of stories of personal importance, the expert-based recommendations ranked higher in social importance. This study has importance for theory in its examination of popularity-based news recommendations from the two theoretical viewpoints of collective intelligence and popularity bias and by its use of both qualitative (content analysis) and quantitative methods (questionnaires). It also sheds light on the differences in the role of media channels that fulfill an agenda-setting function and Internet news sites that treat news from the viewpoint of markets.

• International Journal of Computer Science & Network Security
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• 제22권7호
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• pp.43-50
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• 2022

Continuous development is the key of development issue in developing nations. Smart city measurement is prevalently carried through in the cities in which the nations have been classified as industrialized countries. In addition, cities in Europe becomes the models of smart city system. Smart city concept used in the cities in Europe applies six predominant features i.e. smart economic, smart mobility, smart environment, smart people, smart living, and smart governance. This paper focuses on figuring out city' development strategy in developing nations particularly Indonesia in regard with European Framework by way of Multi Expert Multi Criterion Decision Making (ME-MCDM). Recommendation is resulted from the tests using the data collected from one of the metropolis cities in Indonesia, whereby issuing recommendation must firstly implement smart education, secondly communication, thirdly smart government, and fourthly smart health, as well as simultaneously implement smart energy and smart mobility.

• 한국지능정보시스템학회:학술대회논문집
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• 한국지능정보시스템학회 2002년도 춘계학술대회 논문집
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• pp.201-202
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• 2002

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