• Asia Marketing Journal
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• 제16권1호
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• pp.71-100
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• 2014

While the role of emotional antecedents of effective selling behavior would be important, the issue has not been fully addressed in the sales literature. To fill this gap, we conceptualize and empirically examine the relationships among salesperson's emotional regulation processes such as emotional intelligence (EI) and emotional labor (EL), effective selling behavior, and sales performance on the basis of educational, occupational, social psychology literature and marketing literature (e.g., Henning-Thurau, Groth, Paul, and Gremler 2006; Kidwell et al. 2011; Liu et al. 2008; Mayer, Salovey, and Caruso 2008). First, salesperson's EI is defined as his or her capability that enables correct perceptions about emotional situations in sales interactions. The EI is expected to work as psychological resources for different types of EL (i.e., deep acting and surface acting) to be performed by salesperson as emotional expression strategies (e.g., Lie et al. 2008). It is, then, expected that the features of EL selected by the salesperson would lead to different levels of adaptive selling behavior (ASB) and thereby sales performance (Monaghan 2006). Further, given that salesperson's customer orientation (CO) is found to be an important correlate of ASB (Franke and Park 2006), it is expected that CO would moderate the relationship between EL and ASB (Rozell, Pettijohn, and Parker 2004). Hence, this research attempts to shed additional light on emotionally-driven (EL) as well as cognitively-driven (CO) antecedents of ASB (Frank and Park 2006). The findings of the survey research, done with 336 salespersons in insurance and financial companies, are summarized as follows. First, salespersons with a high level of EI are found to use both deep acting (regulating the emotions themselves) and surface acting (controlling only emotional expressions) in a versatile way, when implementing EL. Second, the more the salesperson performs deep acting, the more he or she shows ASB. It is, then, important for salespersons to use deep acting more frequently in the EL process in order to enhance the quality of interacting with customers through ASB. On the other hand, the salesperson's surface acting did not have a significant relationship with ASB. Moreover, CO was found to moderate the relationship between the salesperson's deep acting and ASB. That is, the context of high CO culture and individual salesperson's deep acting would synergistically make the selling efforts adaptive to customer preferences. Conceptualizing and empirically verifying the antecedent roles of important emotional constructs such as EI and EL in salesperson's effective selling behavior (ASB) and sales performance is a major theoretical contribution in the sales literature. Managerially, this research provides a deeper understanding on the nature of tasks performed by salespersons in service industries and a few guidelines for managing the sales force. First, sales organizations had better consciously assess EI capacity in the selection and nurturing processes of salespersons, given that EI can efficiently drive EL and the resulting effective selling behavior and performance. Further, the concept of EL could provide a framework to understand the salespersons' emotional experiences in depth. Especially, sales organizations may well think over how to develop deep acting capabilities of their sales representatives. In this direction, the training on deep acting strategies would be an essential task for improving effective selling behavior and performance of salespersons. This kind of training had better incorporate the perspectives of customers such that many customers can actually discern whether salespersons are doing either surface acting or deep acting. Finally, based on the synergistic effects of deep acting and CO culture, how to build and sustain CO is always an ever-important task in sales organizations. While the prior sales literature has emphasized the process and structure of highly customer-oriented sales organization, our research not only corroborates the important aspects of customer-oriented sales organization, but also adds the important dimension of competent sales representatives who can resonate with customers by deep acting for sales excellence.

• 지능정보연구
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• 제23권1호
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• pp.1-22
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• 2017

사업타당성 분석이나 기업 기술가치평가 등 미래의 사업에 대한 진입이나 투자 타당성을 분석하기 위해서는 새로운 사업과 관련한 시장을 추정하고 그 안에서 확보 가능한 매출을 객관적으로 추정하는 과정이 필수 불가결하다. 이런 신규 매출이나 시장규모의 추정 방법은 다양한 방법으로 구분이 가능한데 크게 정량적인 방법과 정성적인 방법으로 구분할 수 있다. 그러나 두 가지 방법 모두 많은 자원과 시간을 필요로 한다. 그래서 우리는 신규 사업의 평가지원을 위한 데이터 기반의 지능형 매출 예측 시스템을 제안하고자 한다. 본 연구는 사업타당성 분석이나 기술가치평가를 위한 신규 사업의 매출 추정 시스템을 개발하는데, 알고리즘 기반으로 전통적인 정량 예측방법 중 하나인 유추방법에 주목했다. 동일한 국내 산업에서 최근 창업한 기업의 매출 실적을 국내 신규 사업의 매출액을 추정하는 유추 대상 변수로 활용할 수 있는지 검토한다. 여기서 유추예측 대상은 최초 매출액과 초기 성장률이며, 주요 비교 차원은 산업분류, 창업시기 등이 고려된다. 특히 본 연구는 우리나라 창업 기업이 가지는 매출 성장률의 평균회귀 현상을 활용하는 지능형 정보 지원 시스템을 제안하다. 본 연구에서는 신규 매출 추정을 위해서 역사적 자료인 창업 매출 실적을 활용하는 방법이 적절한지 판단하기 위해서 잠재성장모형 등을 활용해 산업분류에 따른 신규 사업의 초기 매출액과 연도별 성장률이 산업분류별로 차이가 있는지 분석한다. 기존 기업의 창업 후 4년간 매출 성과의 종단자료를 잠재성장모형으로 분석하는데, 특정 산업분류에서 차이를 보여주는지 분석해 산업분류가 유추 예측에서 고려해야할 유의미한 변수인지 분석하는 것이다. 본 연구의 결과는 신속하고 객관적인 신규 사업 매출 추정을 가능하게 하는 지능형 정보시스템을 개발하게 해서 사업성타당성 분석이나 기술가치평가 과정의 효율성을 개선시켜 줄 것으로 기대된다.

• 기술혁신학회지
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• 제3권3호
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• pp.85-101
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• 2000

The purpose of this study is to test whether prices of personal computers reflect their varying degrees of non-marketable characteristics including after-sales service. This purpose is carried out using the hedonic price model. In this paper, we estimated 74 functional forms of hedonic price model using the quadratic Box-Cox transformation function and selected one based on the three criteria: expected signs, the statistical significance of estimated coefficients, and goodness of fit in terms of root-mean-square-percentage-error. In this study, we found hat as the after-sales service level increases the price of the personal computer increases. This result is consistent with the hypothesis that the less after-sales service offered with a personal computer, the less consumers are willing to pay for the personal computer, when all else remain constant. This finding shows that since the market works indirectly to influence pricing, the need to rely on consumer protection legislation to guarantee after-sales service is lessened. This study also found that after-sales service supported by each personal computer producer is not a free service, thus produces have a profit incentive for providing after-sales service.

• 유통과학연구
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• 제21권9호
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• pp.115-121
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• 2023

Purpose: This study aimed to deal with disputes between the seller and the buyer in connection with the Letter of Credit (LC) in a sales contract. The Contracts for the International Sale of Goods (CISG) provides the rules on the fundamental breaches which can lead to termination of the sales contract but the CISG is not enough to govern issues arising from the LC disputes when the sales contract is not clear about the payment terms. This paper tried to find some solutions to the disputes by considering international rules, such as the Principles of European Contract Law (PECL). Research design, data and methodology: The methodology applied in this study was an analysis of some court decisions and extended literature review. Results: The study revealed that in contracts for the sale of international goods, the buyer was obliged to open an LC as manner of payment. If the buyer failed to open an LC or amend the terms of the LC, the seller could avoid the contract because this could deprive the seller's expected interest. Conclusions: Few studies in Korea have been comprehensively analyzed in terms of the obligations of regarding the LC with respect to the CISG in court cases. This study suggests safeguarding the buyer and seller when the LC is considered absolute or conditional.

• 유통과학연구
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• 제14권11호
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• pp.83-90
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• 2016

Purpose - During the last two years, convenient stores (CS) are emerging as one of the most fast-growing retail trades in Korea. The goal of this work is to forecast and to analyze sales at CS using ARIMA-Intervention model (IM) and exponential smoothing method (ESM), together with sales at supermarkets in South Korea. Considering that two retail trades above are homogeneous and comparable in size and purchasing items on off-line distribution channel, individual behavior and characteristic can be detected and also relative superiority of future growth can be forecasted. In particular, the rapid growth of sales at CS is regarded as an everlasting external event, or step intervention, so that IM with season variation can be examined. At the same time, Winters ESM can be investigated as an alternative to seasonal ARIMA-IM, on the assumption that the underlying series shows exponentially decreasing weights over time. In case of sales at supermarkets, the marked intervention could not be found over the underlying periods, so that only Winters ESM is considered. Research Design, Data, and Methodology - The dataset of this research is obtained from Korean Statistical Information Service (1/2010~7/2016) and Survey of Service Trend of Korea Statistics Administration. This work is exploited time series analyses such as IM, ESM and model-fitting statistics by using TSPLOT, TSMODEL, EXSMOOTH, ARIMA and MODELFIT procedures in SPSS 23.0. Results - By applying seasonal ARIMA-Intervention model to sales at CS, the steep and persisting increase can be expected over the next one year. On the other hand, we expect the rate of sales growth of supermarkets to be lagging and tied up constantly in the next 2016 year. Conclusions - Based on 2017 one-year sales forecasts for CS and supermarkets, we can yield the useful information for the development of CS and also for all retail trades. Future study is needed to analyze sales of popular items individually such as tobacco, banana milk, soju and so on and to get segmented results. Furthermore, we can expand sales forecasts to other retail trades such as department stores, hypermarkets, non-store retailing, so that comprehensive diagnostics can be delivered in the future.

• 한국건설관리학회논문집
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• 제13권5호
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• pp.25-34
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• 2012

본 연구는 주택 후분양제도를 도입한지 6년여 기간이 경과되는 현 시점에서 제도시행의 취지 및 효과를 점검하고, 공급자 관점에서 분양시기에 따른 수익성 변화를 분석하여 그 정도를 파악하였다. 서울시 공동주택 사업을 대상으로 사례분석 하였으며, 분양수입의 현재가치분석, 민감도분석, 분양가를 예측한 현재가치분석을 실시하였다. 분석결과 첫째, 선분양제가 후분양제보다 5.1%~6.2% 수익성이 높았고, 선분양의 4가지 안(착공후 즉시, 건설공정 20%, 40%, 60%) 가운데 착공과 동시에 계약금을 회수하는 안의 분양수입이 가장 높았다. 둘째, 할인율 증가와 분양수입 감소는 정비례하였으며, 할인율이 커질수록 공급자관점에서의 분양수입은 감소하였다. 셋째, 분양시기에 따른 분양가격 변동을 감안하여, 기본형건축비의 변동폭을 고려한 분양수입의 현재가치는 선분양방식이 후분양방식에 비해 2% 내외의 미미한 수준에서 다소 높았다. 본 연구는 분양시기에 따른 수익성을 공급자 관점에서 명확하게 계량화하여 제시하였고, 분양시기 변화에 따른 분양가 변동을 고려하여 분양수입을 산출하였다는 점에 의의가 있다.

• 한국빅데이터학회지
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• 제4권2호
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• pp.85-91
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• 2019

언제 어디서나 사용 가능한 스마트기기를 통한 온라인 쇼핑이 보편화되어 소비자들은 손쉽게 패션 관련 상품을 구입할 수 있다. 따라서 소비자들은 패션 관련 상품을 구매할 때 날씨, 판매 가격과 같은 다양한 환경 변수에 반응하여 상품을 구매한다. 따라서 효율적인 재고 관리를 위해 판매된 상품들의 빅데이터를 활용하는 것이 패션 산업에서 매우 중요하다. 본 논문에서는 국내 패션 회사 'A'의 실제 상품 판매 빅데이터를 활용하여 제안한 빅데이터 분석 알고리즘을 통해 기온 변화에 따른 패션 상품의 판매량 변화를 분석하였다. 분석 결과에 따르면, 제안한 빅데이터 분석 알고리즘을 통해 예상할 수 있는 판매량 결과와 예상하지 못한 판매량 결과를 얻었다.

• 가정과삶의질연구
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• 제22권5호
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• pp.1-16
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• 2004

The purpose of this study is to identify the expectation of vocational abilities and the level of the existing abilities of the door-to-door saleswomen in the cosmetic industry, in order to provide baseline information that can be used to improve sales ability. The data were collected from 1,168 respondents to a questionnaire. Major findings were as follows: 1. The most commonly expected aptitude for the door-to-door salesperson was the ability 'to gain the confidence from customers'. The other important aptitudes were 'good attitudes', 'product information' and 'pleasant personality and patience'. 2. The overall level of the abilities according to their self-evaluation when compared with the level of expected abilities was 64.9 %. The item that received the lowest self-evaluation was 'ability in developing new market and audience'. 3. Vocational ability expectation was affected most strongly by education level. The variables that affected self-evaluation were career paths, education level, income, sales volume and position.

• Industrial Engineering and Management Systems
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• 제12권2호
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• pp.95-102
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• 2013

It is difficult to determine an appropriate discount price for daily perishable products to increase profit from a long-term standpoint. Even if the discount pricing is efficient to increase profit of the day, consumers memorize the sales price and they might hesitate to purchase the product at a regular price the following day. The authors discussed the inventory clearance pricing for a single period in our previous study by constructing a mathematical model to derive an optimal sales price to maximize the expected profit by considering the reference price effect of demand. This paper extends the discussion to handle the discount pricing for multiple periods. A mathematical analysis is first conducted to reveal the properties on an objective function, which is the present value of total expected profits for multiple periods. An algorithm is then proposed to derive an optimal price for asymmetric consumers. Numerical experiments investigate the characteristics of the objective function and optimal pricings.

• Industrial Engineering and Management Systems
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• 제14권2호
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• pp.111-121
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• 2015

A correct information of customer returns ratio under e-commerce is not always shared between supply chain (SC) members. Also, it is important issue for SC members to handle the unsold products in a market. This paper discusses the impact of information sharing of customer returns ratio on an optimal sales strategy including resale of customer returns and buyback policy for a SC under e-commerce with a manufacturer and a retailer. A retailer sells a single product and resells the resalable customer returns in the same market. A manufacturer produces the products and buys back the unsold products as to their quality from the retailer. The integrated SC (ISC) determines the optimal product order quantity to maximize the expected profit of the whole SC. The decentralized SC (DSC) makes the optimal decisions for order quantity and the wholesale price of products to maximize the expected profit of each SC member. The effect of information sharing is discussed between SC members under ISC and DSC. The analysis numerically investigates how information sharing of the returns ratio affects the optimal decision and the expected profits under ISC and DSC. Besides, effect of SC coordination to encourage the shift to ISC is discussed.