• Journal of the Korean Society for Library and Information Science
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• v.39 no.3
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• pp.245-261
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• 2005

The purpose of this study is to provide directions for more effective and efficient service for library user by evaluating and analyzing library service access points on university library homepages. 69 national/public and private university libraries throughout the country are selected by stratified sampling method. The items used for evaluation are composed of 4 areas and 23 questions, and SPSS 12.0 is used for statistical analysis. The results are elicited through the hypothesis testing, and some suggestions are made for the effective university library homepage service.

• Journal of Information Science Theory and Practice
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• v.12 no.2
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• pp.1-21
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• 2024

This study aims to develop a comprehensive technological framework anchored in a theoretical model to assess user satisfaction with university library websites (ULWs) in Myanmar. Adopting a quantitative approach, data were obtained via convenience sampling and subsequent inferential analysis. The target population for this study investigated users of various ULWs in Myanmar who were utilizing six university libraries. Of the collected responses, 273 valid surveys were analyzed using SPSS (version 25) and AMOS. Tools such as structural equation modeling and confirmatory factor analysis played pivotal roles in data interpretation and hypothesis validation. The proposed model highlights the significance of information quality, system quality, and librarian services in influencing both perceived usefulness (PU) and perceived ease of use (PEOU), culminating in user satisfaction. Notably, information quality and librarian services primarily impact PU, while system quality is more influential on PEOU. Interestingly, while PU has a direct bearing on user satisfaction, PEOU does not. Moreover, demographic elements such as age, gender, and education level introduce considerable differences in the utilization of ULW services. Drawing from the study's findings, recommendations are made for ULW managers in Myanmar to bolster services, aligning with user preferences. The resulting framework offers tangible benefits to Myanmar's educational sector, including academia, government entities, librarians, and policy framers. This pioneering research delves into the realm of ULWs in Myanmar's higher education sector. Practically, the research underscores the necessity for stakeholders, encompassing Myanmar's library experts and governing bodies, to elevate the standard of ULWs. Theoretically, a salient takeaway is the direct linkage between heightened usefulness and increased user satisfaction.

• Journal of Korean Library and Information Science Society
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• v.38 no.2
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• pp.399-430
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• 2007

According to the changing of user and service environment, one of countermeasures that introduction of team-based organization is increasing gradually in the university library. This study was conducted to suggest the efficient ways of assessing team effectiveness which is increasing gradually in the university library. The finding indicated that assessment of team effectiveness was shown large differences according to the working level and individual's working duration. In addition, activated communication and capacity of team-based organization were the most effectible factors on the team effectiveness. So that, for maximizing the team effectiveness, this study might be applicable to any strategy which seek to activate communication methods(within - and between team) those are directly effecting on purpose setting, conflict resolution and suggest suitable team-based organization model for University library's characteristic and purpose through improving on the capacity of team system.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.4
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• pp.283-315
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• 2020

The purpose of the research is to evaluate the current online PR activities focused on the websites of university archives. To achieve the goal, the research developed the indicators to assess online PR activities by synthesizing both the factors derived from the basic components and concepts of PRs at university archives and the existing indexes for evaluating the online PRs of related cultural organizations such as libraries, museums, archives, and non-profit organizations. The research found that most university archives did not have promotional activities positively because there was lack of archival information services development. Even if there were some archival information services, they were not actively publicizing the facts. On the basis of the results, the research suggested the alternatives to improve online PR activities and follow-up research topics to supplement limitations of the research.

• International Journal of Knowledge Content Development & Technology
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• v.12 no.1
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• pp.67-83
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• 2022

This study aims to evaluate some academic institutional repositories (IRs) in Ghana. Data were collected using observation and interview methods by examining the various websites of seven (7) selected academic institutional repositories in Ghana. The findings revealed that the University of Ghana, Legon, leads records count of the seven Institutional Repository (IRs) examined. Dspace was the prioritized software for managing and preserving the digital contents of these IRs. Theses, dissertations and research articles were the leading contents deposited on the IRs. The majority of the IRs have incorporated RSS (Rich Site Summary or Really Simple Syndication) feeds on their IRs with few using other Web 2.0 features. English was the only interface language used on all the IRs. From the interview, the findings revealed that most of the faculty members did not use the IR very often and 9(42.9) also indicated that, they have never deposited their materials on the IR. Faculty members again indicated that, inadequate ICT connectivity and infrastructure, unreliable power supply, Copyrights and intellectual rights, financial constrain, inadequate advocacy and training on the importance of IRs to faculty and users were the major challenges of academic libraries in operating IRs in Ghana.

• Journal of Korean Library and Information Science Society
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• v.37 no.4
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• pp.351-370
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• 2006

The goal of this study was to evaluate vision, mission, strategies, and action plans from the long-term development plan for the B University's library, and specificity, measurability, achievability, relevance, and time-frame were measured and evaluated for each with SMART method. The results obtained through this study are as below : Firstly, SMART evaluation result for the B University's library was 3.80 for the vision, 3.97 for the mission, 3.74 for strategies, and 3.64 for action plans. Secondly, specificity of the long-term development plan for the B University's library was 4.06, measurability was 3.72, achievability was 3.68, relevance was 3.90, and time-frame was 3.58. Thirdly, the overall evaluation of the long-term development plan for the B University's library showed that among components from the development plan, the mission was the most superior while action plans had problems. Fourthly, in SMART evaluation factors, specificity was the most superior while time-frame had problems such that it should be supplemented in the future.

• Industrial Engineering and Management Systems
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• v.14 no.4
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• pp.347-371
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• 2015

A hybrid procedure based on multi-Criteria Satisfaction Analysis (MUSA) and a Network Data Envelopment Analysis (NDEA) is proposed to evaluate the relative efficiency of customer services in bank branches. First, a three-stage process including sub-processes such as customer expectations, customer satisfaction, and customer loyalty, is defined to model the banking customer services. Then, fulfillment of customer expectations, customer loyalty level, and the customer satisfaction degree are measured and quantified through a multi-dimensional questionnaire based on customers' perceptions analysis and MUSA method, respectively. The customer services scores and the other criteria such as mean of employee evaluation score, operation costs, assets, deposits, loans, number of accounts are considered in network three-stage DEA model. The proposed NDEA model is formed based on multipliers perspective, output-oriented, and constant return to scale assumptions. The proposed NDEA model quantifies and assesses the total efficiency of main process and assigns the efficiency to customer expectations, customer satisfactions, and customer loyalties sub-processes in bank branches. The whole procedure is applied on 30 bank branches in IRAN. The proposed approach can be used in other organizations such as airports, airline agencies, urban transportation systems, railway organizations, chain stores, chain restaurants, public libraries, and entertainment centers.

• Journal of the Korean Society for Library and Information Science
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• v.15
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• pp.175-195
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• 1988

Use studies of library collections have been conducted as a method of evaluating collections in a library. The main purpose of use studies is to evaluate the quality of a library collection in terms of extent and mode of its use. In addition to use studies, both quantitative and qualitative methods could be utilized in order to evaluate a library collection. However, the quantitative and qualitative collection evaluation methods are more concerned with the collection itself than with its use. Use studies have been conducted in large academic libraries for the following specific purposes: 1) They attempt to identify little used portion of collections that can be retired less accessible and less expensive storage area. 2) They try to identify core collections to satisfy some degree of circulation demands in the near future. 3) They try to identify use patterns of selected subject areas or type of books that can be used to adjusting collection development practices or fund allocations. 4) They try to assess the document delivery capability of a library to improve their availability. A number of methodologies employed for these specific purposes fall into four major categories; 1) circulation analysis method, 2) last circulation method, 3) relative use method, and 4) document delivery test. Each method is briefly reviewed with its limitations.

• Journal of the Korean Society for Library and Information Science
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• v.17
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• pp.261-273
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• 1989

The study attempted to determine if the effectiveness of bibliographic 'instruction would be different among student groups, divided by grade levels, major areas of study, and the level of library skills posessed before the instruction. The focal point of the investigation was the degree of improvement demonstrated by the changes in mean score of each group after taking bibliographic instruction. Sangmyong Women's University students who have taken the bibliographic instruction course for credit were the subjects of the study. Students' library skills were measured prior to the bibliographic instruction and post-test was followed. And the measured was based on the 'Library skills Test' developed by the Illinois Association of College and Research Libraries. Three hypotheses in the study were tested statistically by ANOVA. The followings are the results of the analysis: (1) There were no significant differences in bibliographic instruction effectiveness among student groups divided by grade levels; (2) There were significant differences (p<.01) in bibliographic instruction effectiveness among student groups divided by major areas of study. Bibliographic instruction was more effective for humanities or social sciences majors than for performing arts or physical education majors; (3) There were significant differences (p<.001) in bibliographic instruction effectiveness among student groups divided by the initial library skills. Obviously, bibliographic instruction was more effective for the students in bottom quartile than those in top quartile or middle quartiles. Finally, limitations of the study, recommendations based on the results and area for future research are briefly examined.

• Journal of Information Management
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• v.38 no.2
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• pp.127-152
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• 2007

Children seem to be more familiar with getting information from computer and internet than adults, and also it is true that information behavior in the internet has strong influences in the living of the children. When considering this fact, the public library which is the gateway to knowledge should provide a website for children services, allowing to do their life-long learning, read books and access information, without any restrains from time and space. The purpose of this study is to show the importance of public library website, especially for the children, and also to analyze trend of the country and present the solution to the problems. To achieve these goal, the analysis on the websites of the public libraries in Dagu and Gyengbuk area has been conducted. In detail, these were conducted about following criterions: existence of the website, structural system, search service, and contents.