• 한국문헌정보학회지
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• 제39권3호
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• pp.245-261
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• 2005

본 연구는 국내 대학도서관 홈페이지상의 도서관서비스 항목의 접근성을 평가 분석해 봄으로써 이용자에게 어떻게 하면 효율적인 서비스를 할 수 있을 것인가에 대한 방향을 제시하는데 목적을 두었다. 조사대상은 전국적으로 4년제 국$\cdot$공립 및 사립대학교도서관 가운데 69개관을 계층적 표집방법에 의해 선정하여 홈페이지의 접근성을 평가하였으며, 평가항목은 네 개의 평가영역과 23개의 평가질문으로 구성하였고 이의 분석은 SPSS 12.0을 통하여 통계처리하였다. 평가영역에 대한 가설검증을 통해 결론을 도출하였고 이를 바탕으로 대학도서관에서의 홈페이지를 통한 보다 효율적인 도서관서비스를 위한 제안을 하였다.

• Journal of Information Science Theory and Practice
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• 제12권2호
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• pp.1-21
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• 2024

This study aims to develop a comprehensive technological framework anchored in a theoretical model to assess user satisfaction with university library websites (ULWs) in Myanmar. Adopting a quantitative approach, data were obtained via convenience sampling and subsequent inferential analysis. The target population for this study investigated users of various ULWs in Myanmar who were utilizing six university libraries. Of the collected responses, 273 valid surveys were analyzed using SPSS (version 25) and AMOS. Tools such as structural equation modeling and confirmatory factor analysis played pivotal roles in data interpretation and hypothesis validation. The proposed model highlights the significance of information quality, system quality, and librarian services in influencing both perceived usefulness (PU) and perceived ease of use (PEOU), culminating in user satisfaction. Notably, information quality and librarian services primarily impact PU, while system quality is more influential on PEOU. Interestingly, while PU has a direct bearing on user satisfaction, PEOU does not. Moreover, demographic elements such as age, gender, and education level introduce considerable differences in the utilization of ULW services. Drawing from the study's findings, recommendations are made for ULW managers in Myanmar to bolster services, aligning with user preferences. The resulting framework offers tangible benefits to Myanmar's educational sector, including academia, government entities, librarians, and policy framers. This pioneering research delves into the realm of ULWs in Myanmar's higher education sector. Practically, the research underscores the necessity for stakeholders, encompassing Myanmar's library experts and governing bodies, to elevate the standard of ULWs. Theoretically, a salient takeaway is the direct linkage between heightened usefulness and increased user satisfaction.

• 한국도서관정보학회지
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• 제38권2호
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• pp.399-430
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• 2007

이용자와 서비스환경의 변화에 대한 대응방안의 하나로 대학도서관에 점차 팀제 도입이 증가하고 있다. 본 연구는 대학도서관에 도입된 팀제의 유효성 평가를 통해 효율적인 팀제적용 방안을 제시하고자 하였다. 연구결과, 팀제의 유효성 평가에 있어 직급과 근무기간별 차이가 큰 것으로 조사되었으며, 커뮤니케이션의 활성화와 팀제 수용능력이 유효성에 가장 큰 영향을 미치는 것으로 조사되었다. 따라서, 팀제 도입에 따른 유효성을 극대화하기 위해서는 목표설정과 갈등해소에 직접적인 영향을 미치는 팀내 및 팀간 커뮤니케이션 활성화 방안의 마련과 팀제 수용능력의 향상을 통해 대학도서관의 특성과 목적에 적합한 팀제 모델이 제시될 필요가 있다.

• 한국문헌정보학회지
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• 제54권4호
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• pp.283-315
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• 2020

본 연구는 대학기록관의 온라인 홍보 활동을 평가하기 위한 지표를 개발하여 평가하고, 이를 바탕으로 개선방안을 논의하는 것을 목적으로 한다. 이를 위해 첫째, 대학기록관 홍보의 개념과 정의에 근거하여 평가가 이루어져야 하는 항목들을 유형화하고 둘째, 기록관을 비롯한 유관문화유산기관들과 비영리기관의 온라인 홍보 평가지표들을 취합하여 4가지 영역에서의 홍보 평가지표를 도출하였다. 셋째, 개발된 평가지표를 활용하여 대학기록관 웹사이트를 구축하여 기록정보서비스를 제공하고 있는 10개 기관을 선정하여 홍보 활동과 내용을 평가하였다. 평가결과, 대부분의 대학기록관은 기록정보서비스와 홍보가 부재하거나 미비함을 확인할 수 있었고, 기록정보서비스가 개발되어 있다 하더라도 적극적인 안내가 이루어지고 있지 않음을 확인할 수 있었다. 이 결과에 근거하여 온라인 홍보 활동을 활성화하기 위한 개선방안들과 후속연구를 제언하였다.

• International Journal of Knowledge Content Development & Technology
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• 제12권1호
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• pp.67-83
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• 2022

This study aims to evaluate some academic institutional repositories (IRs) in Ghana. Data were collected using observation and interview methods by examining the various websites of seven (7) selected academic institutional repositories in Ghana. The findings revealed that the University of Ghana, Legon, leads records count of the seven Institutional Repository (IRs) examined. Dspace was the prioritized software for managing and preserving the digital contents of these IRs. Theses, dissertations and research articles were the leading contents deposited on the IRs. The majority of the IRs have incorporated RSS (Rich Site Summary or Really Simple Syndication) feeds on their IRs with few using other Web 2.0 features. English was the only interface language used on all the IRs. From the interview, the findings revealed that most of the faculty members did not use the IR very often and 9(42.9) also indicated that, they have never deposited their materials on the IR. Faculty members again indicated that, inadequate ICT connectivity and infrastructure, unreliable power supply, Copyrights and intellectual rights, financial constrain, inadequate advocacy and training on the importance of IRs to faculty and users were the major challenges of academic libraries in operating IRs in Ghana.

• 한국도서관정보학회지
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• 제37권4호
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• pp.351-370
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• 2006

본 연구는 도서관 장기발전계획에 대한 점검과 평가를 통하여 도서관에서 전략적 계획수립이 갖는 의미를 재인식하고, 나아가 B대학교 학술정보관의 수립사례에 대한 집중적인 탐구와 분석을 통하여 타산지석의 교훈을 얻고자 한 것이다. 이를 위하여 SMART 평가기법을 도입하여 B대학교 학술정보관 장기발전계획에 명시된 비전, 사명, 핵심전략, 실행계획에 대하여 각각의 구체성, 측정가능성, 달성가능성, 적실성, 시간계획성을 측정, 평가하였다. 본 연구의 결과, 얻어진 결론은 다음과 같다. 첫째, B대학교 학술정보관의 비전은 Be the Smart Library, 사명은 Initiative User, Intelligent Environment, Informative Content, 핵심전략은 이용자정보소양 강화. $24{\times}7$서비스 실현, 주제별조직 활성화. 5A(Any time, where, service, device, network) 실현, Broadbanding LPR(Library Public Relations), Intelligent 건물구축, E-자원 확충, 정보자원수집과 관리의 경제성 확보, U-library 구현이다. 둘째, SMART 평가결과, B대학교 학술정보관의 비전은 3.80, 사명은 3.97 핵심전략은 3.74, 실행계획은 3.64이다. 셋째, B대학교 학술정보관 장기발전계획의 구체성은 4.06, 측정가능성은 3.72, 달성가능성은 3.68, 적실성은 3.90, 시간계획성은 3.58이다. 넷째, B대학교 학술정보관의 장기발전계획을 종합평가한 결과, 발전계획 구성 요소에서는 사명이 가장 우수한 반면, 실행계획에는 문제가 있다. 다섯째, SMART 평가 요소에서는 구체성이 가장 우수한 반면, 시간계획성에는 문제가 있어 보완이 필요하다.

• Industrial Engineering and Management Systems
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• 제14권4호
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• pp.347-371
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• 2015

A hybrid procedure based on multi-Criteria Satisfaction Analysis (MUSA) and a Network Data Envelopment Analysis (NDEA) is proposed to evaluate the relative efficiency of customer services in bank branches. First, a three-stage process including sub-processes such as customer expectations, customer satisfaction, and customer loyalty, is defined to model the banking customer services. Then, fulfillment of customer expectations, customer loyalty level, and the customer satisfaction degree are measured and quantified through a multi-dimensional questionnaire based on customers' perceptions analysis and MUSA method, respectively. The customer services scores and the other criteria such as mean of employee evaluation score, operation costs, assets, deposits, loans, number of accounts are considered in network three-stage DEA model. The proposed NDEA model is formed based on multipliers perspective, output-oriented, and constant return to scale assumptions. The proposed NDEA model quantifies and assesses the total efficiency of main process and assigns the efficiency to customer expectations, customer satisfactions, and customer loyalties sub-processes in bank branches. The whole procedure is applied on 30 bank branches in IRAN. The proposed approach can be used in other organizations such as airports, airline agencies, urban transportation systems, railway organizations, chain stores, chain restaurants, public libraries, and entertainment centers.

• 한국문헌정보학회지
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• 제15권
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• pp.175-195
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• 1988

Use studies of library collections have been conducted as a method of evaluating collections in a library. The main purpose of use studies is to evaluate the quality of a library collection in terms of extent and mode of its use. In addition to use studies, both quantitative and qualitative methods could be utilized in order to evaluate a library collection. However, the quantitative and qualitative collection evaluation methods are more concerned with the collection itself than with its use. Use studies have been conducted in large academic libraries for the following specific purposes: 1) They attempt to identify little used portion of collections that can be retired less accessible and less expensive storage area. 2) They try to identify core collections to satisfy some degree of circulation demands in the near future. 3) They try to identify use patterns of selected subject areas or type of books that can be used to adjusting collection development practices or fund allocations. 4) They try to assess the document delivery capability of a library to improve their availability. A number of methodologies employed for these specific purposes fall into four major categories; 1) circulation analysis method, 2) last circulation method, 3) relative use method, and 4) document delivery test. Each method is briefly reviewed with its limitations.

• 한국문헌정보학회지
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• 제17권
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• pp.261-273
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• 1989

The study attempted to determine if the effectiveness of bibliographic 'instruction would be different among student groups, divided by grade levels, major areas of study, and the level of library skills posessed before the instruction. The focal point of the investigation was the degree of improvement demonstrated by the changes in mean score of each group after taking bibliographic instruction. Sangmyong Women's University students who have taken the bibliographic instruction course for credit were the subjects of the study. Students' library skills were measured prior to the bibliographic instruction and post-test was followed. And the measured was based on the 'Library skills Test' developed by the Illinois Association of College and Research Libraries. Three hypotheses in the study were tested statistically by ANOVA. The followings are the results of the analysis: (1) There were no significant differences in bibliographic instruction effectiveness among student groups divided by grade levels; (2) There were significant differences (p<.01) in bibliographic instruction effectiveness among student groups divided by major areas of study. Bibliographic instruction was more effective for humanities or social sciences majors than for performing arts or physical education majors; (3) There were significant differences (p<.001) in bibliographic instruction effectiveness among student groups divided by the initial library skills. Obviously, bibliographic instruction was more effective for the students in bottom quartile than those in top quartile or middle quartiles. Finally, limitations of the study, recommendations based on the results and area for future research are briefly examined.

• 정보관리연구
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• 제38권2호
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• pp.127-152
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• 2007

오늘날 아동은 성인보다 컴퓨터와 인터넷을 통한 정보습득에 익숙하며 실제로 그들의 생활형태에 커다란 영향을 미치고 있다. 이에 공공도서관은 시공간에 제약 없이 아동들이 스스로 평생동안 학습하고, 책을 읽고, 정보에 접근할 수 있도록 웹사이트를 구축하여 제공해야 한다. 본 연구는 공공도서관 웹사이트의 중요성, 특히 아동을 위한 공공도서관 웹서비스의 중요성과 국내 동향을 분석하고 개선방안을 제시하고자 하는데 목적이 있다. 이를 위하여 대구 경북지역의 공공도서관 홈페이지를 대상으로 웹사이트의 구축여부, 구성체계, 검색서비스, 콘텐트를 분석하였다.