• Proceedings of the Korea Inteligent Information System Society Conference
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• 2003.05a
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• pp.214-225
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• 2003

Now a day, the company must strengthen the contact-point of the customer who the company has and has to block the secession of the customer by providing services or goods on time. Under this market situation, the corporation extends the CRM for the customer management and strategic management, and set the CRM-strategies up for managing the customer relationship. For this, the present enterprise's level and the business-ability for the management of the customer relationship should be considered. Therefore, in this study, we will analyze the critical factors to set the CRM up as a strategy by studying the literature review. In the critical factors, the factors of enterprise level as well as the technical factor will be included. Secondly, as you know, the BSC is used to evaluate the corporation as a index. In this study the BSC model is changed and rearranged for the applied BSC model to measure the C3M level of companies. Thirdly, based on the model developed, the factors in the first step are classified by levels and weighted values are calculated by using AHP method. As a result, we will show the diagnostic model for check the operational performance of management, marketing and sales etc.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.1340-1345
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• 2009

Ministry of Land, Transportation and Maritime Affairs has implemented Construction CALS project for improving informationization level of construction industry and for making construction production system efficient. Although an importance of evaluation on level and performance of construction informationziation projects has been emerged, Construction CALS hasn't been evaluated so far. In this study, the performance indicators of construction CALS as the most important base in creating a performance management system were deduced. For this aim, this study reviewed the former researches on system construction for managing performance, analyzed current status of Construction CALS, arranged the relationship between upper strategies and ISP, developed pools of performance indicators, and this study followed IT BSC methodology. As a result, this study developed performance indicators of Construction CALS through four strategies such as globalization and activation of Construction CALS standards, research & development for reaching to international level in construction informationization technology, stabilization of system operation and distribution by publicizing Construction CALS and improving its functions, and policy implementation for managing and coordinating Construction CALS projects. These indicators will be applied to build a system of performance management.

• Journal of the Korean Society for information Management
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• v.34 no.4
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• pp.173-199
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• 2017

Evaluation of education and training is the act of measuring and observing contents related to an educational program and evaluating its quality; and thereby providing the basis for the changes in the curriculum. The National Library of Korea (NLK) has urgently needed to introduce an evaluation method that can enhance the performance and quality of its continuing education program. Therefore, this study is aimed at developing an evaluation model that can objectively and comprehensively measure the effectiveness of NLK's job training program for its librarians. To this end, the study applied Kirkpatrick's 4-Level Training Evaluation Model and conducted review of preceding researches, investigation of NLK's librarian continuing education program, along with analysis on the stakeholders' needs. Based on the results, the study suggested evaluation system to establish the directions of the evaluation system. The findings of this study are expected to be used as a practical evaluation system for NLK's librarian education program.

• Steel and Composite Structures
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• v.50 no.6
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• pp.643-658
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• 2024

The main aim of this study is to quantify the code seismic design coefficients of the RCS system, which consisted of reinforced concrete columns and steel beams, based on the FEMA P-695 methodology. The underlying intention is to evaluate the seismic performance of the RCS system at the system level rather than the connection level. A set of 24 archetype buildings with a various number of stories, beam span lengths, gravity load levels, and seismic load levels are selected and designed based on the prevailing code requirements. Nonlinear analytical models are developed and validated by experimental tests. The pushover and response history dynamic analyses are conducted to evaluate the required data in the performance quantification process. The results show that the design coefficients suggested by the code are acceptable. However, the level of conservatism is very high. Thus, it is possible to use a larger R-factor in the design process or make some relaxations in the design requirements related to this structural system.

• Journal of Korean Society of Water and Wastewater
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• v.21 no.4
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• pp.453-465
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• 2007

With rapid expansion of the water market and growth of water companies, the recent trends in international water industry show that standardization of service activities concerning management of water and wastewater system (ISO/TC 224, to be issued in the second half year of 2007) is expected to have a large influence on the global water market including liberalization of water service market. In the Draft International Standard(DIS) of ISO/TC224, Performance Indicators(PIs) are suggested to estimate the service activities relating to water and wastewater treatment facilities. PIs have been developed in many countries including some international organization(World Bank, IWA and etc.) for service benchmarking. To evaluate public service level and establish plans to improve service level of wastewater utilities, we developed PIs for 120 items and applied them to 10 sewage utilities in the consideration of their scales, circumstances and conditions. In this study, we verified the applicability of the developed performance indicators(PIs). So, we concluded that PIs developed for the purpose of this study can be a useful tool applicable to objective evaluation of the service level of sewage utilities. Using the evaluation tool of PIs developed, it can also be used as a benchmarking tool in this industry as well as for enhancing the efficiency of operation and management of the sewage system. It will also contribute to the water resource management through determination of investment priorities based on the evaluation results and to raising international competitiveness of the domestic sewage utilities to meet the future opening of the water market.

• Proceedings of the KSRS Conference
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• 2003.11a
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• pp.100-102
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• 2003

This system is capable of obtaining quantitative information from images using natural features on the ortho-image maps that correspond with those from topographical maps. However, the qualitative information can also be obtained because because of the excellent visibility of ortho-image maps. There are plenty of promise for the use of ortho-image maps in the next generation topographic technology because of its wider applicability within the field. In keeping with the cutting edge, we produced ortho-image maps by scanning a specified area in narrow sections using the PKNU 2: a multispectral digital aerial photographing system made by ourselves. We evaluated the precision of the ortho-image maps, and performed an evaluation of the PKNU 2 system's capacity to improve the equipment of the PKNU 2. Ortho-image maps were made using Ground Control Points (GCPs) which were obtained from digital maps and aerial photographs of the PKNU 2. Thus, we demonstrated that it was possible to produce the ortho-image maps, which has a good constant level rate of less than 1m. The PKNU 2 system needs to be improving in the sensitivity of level maintenance equipment in the evaluation in terms of performance. It is thus required to survey the GCPs precisely for an accurate study.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2001.11b
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• pp.703-706
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• 2001

Currently domestic criteria for the aircraft noise is being adapted WECPNL(weighted equivalent continuous perceived noise level), while internationally preferred method is which is originated from $L_{eq}$ and can evaluate even environmental noise. WECPNL used in domestic as a evaluation method is only for the aircraft noise. It is, therefore, not adequate for the evaluation of residents' injury, moreover, it is very difficult to measure the aircraft noise with WECPNL due to the complicated calculating procedures as long as automatic measuring system is not used. Accordingly, this study aims to propose alternative evaluation method for the aircraft noise. To achieve this purpose, the data measured by automatic measuring system were gathered and calculated with three evaluation methods： WECPNL, $L_{eq}$ and $L_{dn}$ and the results calculated from different methods were compared and analyzed.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.19 no.9
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• pp.622-629
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• 2007

Compact semi-center type automotive air handling system(AHS) is developed in this study and it's performance is compared with the conventional 3-pieces type air hand-ling system. The pressure drop is measured at component level and system level, and air flow rate and air distribution of discharge air through each ducts from air handling system are measured. System level characteristics of pressure drop at face and windshield discharge mode and air flow rate are investigated, and also temperature control linearities are tested. The volume of the air handling system package is reduced about 20%. And air flow rate increase about 5 to 20% compared to the conventional 3-pieces type air handling system at each discharge mode with significantly improved air pressure drop both component and system level. Also, air distribution and temperature controllability meet to evaluation criteria.

• Journal of Environmental Science International
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• v.15 no.10
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• pp.913-918
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• 2006

Despite the wide distribution of air pollutants, the concentrations of indoor air pollutants may be the dominant risk factor in personal exposure due to the fact that most people spend an average of 80% of their time in enclosed buildings. Researches for improvement of indoor air quality have been developed such as installation of air cleaning device, ventilation system, titanium dioxide$(TiO_2)$ coating and so on. However, it is difficult to evaluate the magnitude of improvement of indoor air quality in field study because indoor air quality can be affected by source generation, outdoor air level, ventilation, decay by reaction, temperature, humidity, mixing condition and so on. In this study, evaluation of reduction of formaldehyde and nitrogen dioxide emission rate in indoor environments by $TiO_2$ coating material was carried out using mass balance model in indoor environment. we proposed the evaluation method of magnitude of improvement in indoor air quality, considering outdoor level and ventilation. Since simple indoor concentration measurements could not properly evaluate the indoor air quality, outdoor level and ventilation should be considered when evaluate the indoor net quality.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.1
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• pp.94-101
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• 2018

With the development of industrial technology and science, production and manufacturing facilities have been enhanced and improved, and the importance of the safety of workers has also been regulated and limited by various safety management methods. As a way to secure the safety of the workers from the production facility, the fail-safe and fool-proof methods are now being applied. Any possible insecure behavior and unsafe conditions can be removed by adopting the standards and specifications that are now secure the safety of workers and equipment. This research analyzes EN ISO 13849-1 international and European standards during CE certification. In order to secure acceptable reduced risks, the risk assessment process of ISO 12100 and the processes for reducing its risk are applied. In the current ISO 13849-1 standard, the criteria for the required performance level PLr (Required Performance Level) for the applicable risk and safety functions through the risk assessment are subjective and not subdivided. Therefore, the evaluation criteria are likely to cause judge's judgement error due to qualitative judgement. This research focuses on evaluation and acceptable performance level setting for the safety circuit of the equipment. We propose an objective and specific evaluation criteria to secure safety, and the proposed evaluation criteria are applied to the case study of the safety circuit for the equipment. In order to secure the safety of the entire safety circuit, the improvement of the MTTFd and DC level related to the SRP/CS (Safety-Related Parts of Control Systems)' lifetime is required for the future research.