• Journal of Environmental Science International
• /
• v.17 no.5
• /
• pp.525-535
• /
• 2008

5 public complaint areas against odor in Changwon Industrial Complex were selected and investigated to clear up the cause of the complaint. 16 companies operated in public complaint areas were visited and had a grip of their situation about odor generation and treatment. Two samples at it's site boundary of each company were taken to measure complex odor unit. Complex odor unit at the site boundary of investigated companies in the public complaint areas, for the most part, exceeded standard(odor unit 20) in industrial area. It was due to that this area was not designated as odor control region and that there are also many problems in current laws of Odor Protection Act, Air Quality Act and regional legislation. Accordingly, It will be necessary to revise the related legislation, to organize governance, to financially support the improvement of environmental facilities and to enforce guidance and the regulation rigidly for the odor emission reduction in Changwon Industrial Complex.

• Journal of the Korean Society of Environmental Restoration Technology
• /
• v.24 no.6
• /
• pp.49-65
• /
• 2021

Although the Environmental Impact Assessment (EIA) is continuously being advanced, the number of environmental disputes regarding it is still on the rise. In order to supplement this, it is necessary to analyze the accumulated complaint cases. In this study, through the analysis of complaint cases, it is possible to identify matters that need to be improved in the existing EIA stages as well as various damages and conflicts that were not previously considered or predicted. In the process, we dervied 'complaint-based data demands' that should be additionally examined to improve the EIA. To this end, a total of 348 news articles were collected by searching with combinations of 'environmental impact assessment' and a keyword for each of the six assessment groups. As a result of analysis of collected data, a total of 54 complaint-based data demands were suggested. Among those were 15 items including 'impact of changes in seawater flow on water quality' in the category of water environment; 13 items including 'area of green buffer zone' in atmospheric environment; 10 items including 'impact of soundproof wall on wind corridor' in living environment; 8 items including 'expected number of users' in socioeconomic environment, 4 items including 'feasibility assessment of development site in terms of environmental and ecological aspects' in natural ecological environment; and 4 items including 'prediction of sediment runoff and damaged areas according to the increase in intensity and frequency of torrential rain' in land environment. In future research, more systematic complaint collection and analysis as well as specific provision methods regarding stages, subjects, and forms of use should be sought to apply the derived data demands in the actual EIA process. It is expected that this study can serve to advance the prediction and assessment of EIA in the future and to minimize environmental impact as well as social conflict in advance.

• Journal of environmental and Sanitary engineering
• /
• v.14 no.4
• /
• pp.124-136
• /
• 1999

This paper investigated the symptoms of taxi drivers' physical self-consciousness. As the subjects for the study, 374 taxi drivers participated in the survey for three months, and its result showed as follows:1. In the items of the physical symptoms, the eye's fatigue was indicated as a greatest complaint, and the corporate-taxi drivers showed a higher complaint rate than the owner-taxi drivers. 2. The survey also indicated that taxi drivers over 50 years old showed the highest complaining rate of eye's fatigue, shoulder pain, loins pain, and severe headache. Feelings of burning on empty stomach was the highest complaint factor in the age group between 30 and 39 years old, and pain and burning feelings in eyes in the age group between 20 and 29 years old.3. In the study of the complaining rate of physical symptoms by working hours, the nighttime driers complained of their self-consciousness symptoms of leg and knee pain, shoulder pain, benumbed legs, and these drivers also showed a relatively high complaint rate resulting from the responsibility of living expenses.

• International conference on construction engineering and project management
• /
• 2022.06a
• /
• pp.111-118
• /
• 2022

Conflicts in public construction projects become more serious and complex so that they have a negative effect on performance of projecets. Conflicts in public construction projects are defined as expanding in complaints. This study analyzes the relationship structure and effect on performance between complaints and conflicts. First of all, 219 survey data collected from industry experts were used to derive complaints arising from the project and to understand the characteristics of each complaint. In the case of environmental damages, rather than environmental damage during construction, harmful substances or effects that can occur in completed facilities cause complaints from local residents, and opposition from environmental groups has a great effect on time and cost increase. As for safety damage, civil complaints related to prevention and countermeasures for safety accidents occur frequently, and additional construction affects cost increases. Through this study, it is possible to understand the serious complaints that are prone to conflict in public construction projects, their frequency, and the performance of the project.

• Journal of Environmental Health Sciences
• /
• v.45 no.6
• /
• pp.605-612
• /
• 2019

Objectives: This study aims to examine receptor-perceived characteristics of environmental and health damage in areas surrounded by industrial workplaces using environmental complaints collected by local governments in Korea. Methods: The environmental complaint data related to workplaces was collected by local governments at each municipality between the years 2015 and 2017. We analyzed the complaint data from the Busan area by the type of business (industry classification), the content of complaints (odor, smoke, noise, and certain health damage), and the frequency of complaints. Results: Among the workplaces examined, industry categories related to retail and service received the highest frequency of complaints related to noise. On the other hand, complaints of dust and odors were raised in higher frequency against manufacturing industries, indicating that air pollution was the main driver of such complaints. Most of the complaints regarding health effects from industries also contained other complaints, such as odor, noise, and dust. Our results indicate that environmental discomfort can lead to more serious health damage, and should be dealt with more seriously. Further management plans for mitigating discomforts such as noise are necessary. Conclusion: This study can be used as background data for identifying the policy priorities related to vulnerable areas polluted by industry and will contribute to improving the environmental health of residents in identified areas.

• Journal of Families and Better Life
• /
• v.23 no.4 s.76
• /
• pp.79-89
• /
• 2005

This study was conducted to encourage dissatisfied consumers to initiate an active complaining process over beauty salon services as well as to reduce consumer dissatisfaction at the time of using such services. A questionnaire survey was conducted with female consumers over the period between December 1 and December 20, 2004. A total of 753 questionnaires were used for the final analysis. The following findings were obtained: 1. Consumer dissatisfaction index with beauty salon services was 23.02 (65.77/100) and the respondents showed the highest level of dissatisfaction with the price. 2. The level of complaints about beauty salon services was very low, as shown by the index value 7.12 (25.43/100). Most of the respondents simply did not go back to the particular beauty shop, or complained privately to people around them when they felt dissatisfied with beauty service. 3. Benefit awareness and level of dissatisfaction had the greatest effect on the complaint behavior about unsatisfaction beauty salon services.

• The Proceedings of the Korean Institute of Illuminating and Electrical Installation Engineers
• /
• v.13 no.2
• /
• pp.156-156
• /
• 1999

This paper describes the characteristics and the criteria of electrical environmental effects produced from power system especially transmission line. Audible noise radio and TV interference, electric and magnetic inductions which are main items for optimal conductor selection as well as major contributors to the community complaint of electrical environmental problem, are surveyed and studied comparing with the criteria or the environmental protection regulation of domestic and foreign countries. As a result a domestic criteria of electrical environmental on power system was suggested.

• Journal of Environmental Health Sciences
• /
• v.40 no.5
• /
• pp.376-384
• /
• 2014

Objective: The purpose of this study is to compare the health status of residents who were exposed to sources of extremely low frequency electromagnetic fields (ELF-EMFs) in the living environment and those who were not exposed to such a source of ELF-EMFs through a survey designed to appraise the residents' health levels. Method: Aimed at 251 residents exposed to a source of ELF-EMFs and 278 residents not exposed to a source, the survey was conducted to investigate the health status of the residents on the basis of questionnaire SF-36. Result: The health status scores of residents exposed to ELF-EMFs turned out to be lower than those of their counterparts. In terms of self-reported symptoms related to health and sleep quality, residents exposed to ELF-EMFs were found to have a higher complaint rate of self-reported symptoms such as dizziness, depression, and fatigue. Regarding sleep disorders, residents exposed to ELF-EMFs appeared to have a slightly higher complaint rate of sleep disorders compared to non-exposed residents. Conclusion: If a region is to be exposed to a source of ELF-EMFs, a more proactive policy for reducing such exposure is advised. In addition, it is necessary to better understand problems of residents by emplacing an ELF-EMFs risk information delivery system and building an efficient communication system for voluntary participation during the construction phase.

• Journal of the Korean Society of Environmental Restoration Technology
• /
• v.26 no.6
• /
• pp.205-220
• /
• 2023

This study aimed to analyze the needs and interests of the public on endangered wildlife using complaint big data. We collected 1,203 complaints and their corresponding text data on endangered wildlife, pre-processed them, and constructed a document-term matrix for 1,739 text data. We performed LDA (Latent Dirichlet Allocation) topic modeling and network analysis. The results revealed that the complaints on endangered wildlife peaked in June-August, and the interest shifted from insects to various endangered wildlife in the living area, such as mammals, birds, and amphibians. In addition, the complaints on endangered wildlife could be categorized into 8 topics and 5 clusters, such as discovery report, habitat protection and response request, information inquiry, investigation and action request, and consultation request. The co-occurrence network analysis for each topic showed that the keywords reflecting the call center reporting procedure, such as photo, send, and take, had high centrality in common, and other keywords such as dung beetle, know, absence and think played an important role in the network. Through this analysis, we identified the main keywords and their relationships within each topic and derived the main issues for each topic. This study confirmed the increasing and diversifying public interest and complaints on endangered wildlife and highlighted the need for professional response. We also suggested developing and extending participatory conservation plans that align with the public's preferences and demands. This study demonstrated the feasibility of using complaint big data on endangered wildlife and its implications for policy decision-making and public promotion on endangered wildlife.

• Journal of the Korean Institute of Landscape Architecture
• /
• v.52 no.1
• /
• pp.34-45
• /
• 2024

Companion animals are increasingly being recognized as members of society in outdoor public spaces. However, the presence of dogs in cities has become a subject of conflict between pet owners and non-pet owners, causing problems in terms of hygiene and noise. This study was conducted to analyze public complaint data using the keywords 'dog,' 'pet,' and 'puppy' through text mining techniques to identify the causes of conflicts in outdoor public spaces related to dogs and to identify key issues. The main findings of the study are as follows. First, the majority of dog-related complaints were related to the use of outdoor public spaces. Second, different types of outdoor public spaces have different spatial issues. Third, there were a total of four topics of dog-related complaints: 'Requesting a dog playground', 'Raising safety issues related to animals', 'Using facilities other than dog-only areas', and 'Requesting increased park management and enforcement related to pet tickets'. This study analyzed the perceptions of citizens surrounding pets at a time when the creation and use of public spaces related to pets are expanding. In particular, it is significant in that it applied a new method of collecting public opinions by adopting complaint data that clearly presents problems and requests.