• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.3
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• pp.7-17
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• 2017

Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.3
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• pp.53-60
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• 2020

Evaluating the operational efficiency of electric vehicle charging stations (EVCSs) is important to understand charging network evolution and the charging behavior of electric vehicle users. However, aggregation of efficiency performance metrics poses a significant challenge to practitioners and researchers. In general, the operational efficiency of EVCSs can be measured as a complicated function of various factors with multiple criteria. Such a complex aspect of managing EVCSs becomes one of the challenging issues to measure their operational efficiency. Considering the difficulty in the efficiency measurement, this paper suggests a way to measure the operational efficiency of EVCSs based on data envelopment analysis (DEA). The DEA model is formulated as constant returns of output-oriented model with five types of inputs, four of them are the numbers of floating population and nearby charging stations, distance of nearby charging stations and traffic volume as desirable inputs and the other is the traffic speed in congestion as undesirable one. Meanwhile, the output is given by the charging frequency of EVCSs in a day. Using real-world data obtained from reliable sources, we suggest operational efficiencies of EVCSs in Seoul and discuss implications on the development of electric vehicle charging network. The result of efficiency measurement shows that most of EVCSs in Seoul are inefficient, while some districts (Nowon-gu, Dongdaemun-gu, Dongjak-gu, Songpa-gu, Guro-gu) have relatively more efficient EVCSs than the others.

• The Journal of Korean Academic Society of Nursing Education
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• v.26 no.4
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• pp.374-382
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• 2020

Purpose: The purpose of this study was to describe the profile of graduates from accelerated second-degree Bachelor of Science in Nursing programs and to analyze the relative efficiency of nursing colleges using data envelopment analysis. Methods: An online survey link was emailed to the deans of nursing colleges, who were then asked to send the link to graduates of the respective colleges. The survey questionnaire included demographics, reasons for applying to the accelerated second-degree Bachelor of Science in Nursing program, employment after graduation, and nursing career satisfaction. Results: Sixty-two graduates of the accelerated second-degree Bachelor of Science in Nursing program responded to the survey. The mean age at admission was 24.28 (± 3.01) years. Reasons for applying to the accelerated second-degree Bachelor of Science in Nursing program were primarily increasing job security and using it as a stepping stone to another career. Nursing career job satisfaction was 4.81 (± 1.07) and more than 82% recommended this program. The data envelopment analysis found the average efficiency score to be 0.84 (± 0.20) and 4 nursing colleges to be relatively efficient. Conclusion: The accelerated second-degree Bachelor of Science in Nursing program can be considered to be an effective means to produce quality nurses with non-nursing bachelor degrees in a short time; however, outcomes of this program need to be systematically monitored to maintain quality level. Through this, competent nurses with knowledge of adjacent studies will be added to the nursing workforce.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.7
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• pp.1764-1776
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• 2014

This study is the context about an introduction of a bookkeeping by double entry & accrual base accounting which is the turning point of National Accounting and defense integrated financial management which is delivered following system Digital Budget Accounting system, in other words about something to do with the improvement of efficiency of financial information data. National defense Integration Financial Information system (NDIFIS) facilitates Project program management and makes the whole process of Defense financial Business manageable in one system. Also, there is a purpose to increase the credibility and transparency of National defense finances by providing internal and external information users with credible financial statements and cost materials. By using data envelopment analysis (DEA) which is a useful method to measuring the efficiency of organization, this study aims to improve the financial information data efficiency by comparing the efficiency of the same type troops and when it comes to the inefficient troops, by offering the certain objective of efficiency.

• Journal of the Korea Institute of Building Construction
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• v.15 no.2
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• pp.217-226
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• 2015

The aim of this study is to compare relative efficiency Korean and Japanese construction firms over the period of 2000-2013, and to analysis relative efficiency using Data Envelopment Analysis (DEA). This study employs DEA in analyzing of 7 Korean construction firms and 8 Japanese construction firms using 2 input and 1 output variables. The efficiency results of this study is temporarily lowered due to IT Bubble Decay and Global Financial Crisis. The efficiency of Korean construction firms from 2000-2001 is lower Japanese construction firms, but the efficiency of Korean construction firms from 2002-2013 is higher Japanese construction firms. These results mean that the management of Korean construction firms were operating more efficiently than Japanese construction firms.

• Journal of the East Asian Society of Dietary Life
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• v.20 no.5
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• pp.823-835
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• 2010

The research aimed to measure the efficiency of using multi stores in a foodservice company using by DEA (data envelopment analysis) which is a new management science technique. The study also attempted to identify relevant variables affecting DEA efficiency in order to suggest methods for improving efficiency. The data were collected from 148 contract foodservice operations, which were operated in similar fashion in October 2009. The DEA efficiency was calculated as an output-oriented BCC Model. Sales, and CSI (customer satisfaction index) were used as output variables whereas food cost, labor cost, and management expense were used as input variables to calculate the DEA efficiency. Operation process variables of the unit consisted of the were consist of ratio of regular employee, ratio of housekeeper, meal counts, meal price, food cost per meal, contract period, number of menu items, forecasting accuracy, order accuracy, inventory turnover, use of processed food, deviation of food cost, number of new menus, and number of events. According to the BCC score and profitability, units were classified into four groups: High efficiency-high profitability (HEHP), High efficiency-low profitability (HELP), Low efficiency-high profitability (LEHP), and Low efficiency-low profitability (LELP). The HEHP group contained 54 units, which mostly contracted management fee type and had a high meal price. The units were also very large and, served three meals. Twenty of the units were operated with high labor cost: most of these were factories and hospitals. The LEHP group contained 20 units, that were mainly office stores of large scale and medium price. Fifty-four LELP group had a low meal price. A high performance group must have high efficiency, profitability, and satisfaction. The BCC score was over 0.969, the meal price was over 4,116 won, the food cost was over 2,077 won, and meal counts per month were over 10,212 meals.

• Journal of Navigation and Port Research
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• v.31 no.1 s.117
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• pp.89-97
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• 2007

This paper presented a approach to the measurement of efficiency in container terminals in Korea. To perform this objective, it used Data envelopment analysis(DEA) which has particular applicability in the service sector. DEA as mathematical programming techniques enables relative efficiency ratings to be derived within a set of analysed units. So this paper investigated the efficiency employing DEA-CCR and DEA-BCC Model on data for 15 container terminals from 1998 through 2005. Results of this paper, suggested to some plan for operation strategy in Container terminals.

• Journal of Korea Technology Innovation Society
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• v.12 no.1
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• pp.70-87
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• 2009

This paper studies the efficiency of public sector confronting with increasing oil price, economy crisis and energy-environment problems. In consideration that efficiency of national R&D program has been subjectively evaluated, this paper focuses objective validity by relative efficiency through a comparison among R&D programs in Korea. To implement this study, data published in national reports on R&D programs is used and analyzing method is induced by related books and theories. At the result of Data Envelopment Analysis on the collected data, this paper suggests the way to enhance the efficiency of nuclear R&D program. This study is the first on efficiency of national R&D programs applied DEA methods and is expected to contribute exploring the more efficient way of program management if more sophisticated DEA could be developed and applied.

• Journal of Korean Society of Water and Wastewater
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• v.35 no.2
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• pp.121-133
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• 2021

This study set up the estimates of leakage management efficiency evaluation and leakage management goal that could be used in local water distribution networks efficiency business and modernization business. The data were analyzed using data envelopment analysis and multiple regression analysis. To this end, with leakage management input indices concerning leakage reduction activities (e.g., aged pipe replacement, water meter replacement, leakage restoration, and leakage detection) and leakage management calculation indices (e.g., the increase of revenue water ratio and the reduction of leakage ratio), the data on 22 K-water consignment local water supply systems were analyzed for the years from 2004 through 2018. Using the results of efficiency analysis by data envelopment analysis, the other DMUs (Decision Making Unit) benchmarked the DMU with the highest efficiency to maximize the leakage management efficiency for all DMUs. Through this, leakage management goal estimates were drawn with the input indices of four leakage reduction activities and calculation indices of the increase of revenue water ratio and the reduction of leakage ratio by multiple regression analysis for each group based on the revenue water ratio and leakage ratio. The correlation coefficients of the leakage management goal estimate for the criteria for the revenue water ratio amounted to 0.553 and 0.771. The correlation coefficients of the leakage management goal estimate for the criteria for leakage ratio were 0.397 and 0.865. Accordingly, we estimated the quantity and priority of four leakage reduction activities for the target leakage ratio and revenue water ratio.

• The Journal of Society for e-Business Studies
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• v.26 no.2
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• pp.45-59
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• 2021

As software(SW) has been considered as a key driver of the fourth industrial revolution, significant R&D investment has been made by Korean government. Despite the attention and support by the government, systematic analysis on the SW R&D efficiency has not been fully addressed. In this study, the efficiency of SW national research and development projects was analyzed using Data Envelopment Analysis(DEA) techniques. Efficiency was measured from both static and dynamic perspectives based on 1,463 projects conducted by the National IT Industry Promotion Agency(NIPA) from 2008 to 2018. The static efficiency analysis identified the causes of inefficiency as scale and technology problems. As a result of dynamic efficiency analysis, we present a sector-specific response model using an efficiency-stability matrix. This study is meaningful in that efficiency analysis was conducted on the entire SW national R&D project, and static/dynamic efficiency analysis results are expected to be used as a guideline for planning SW national R&D project.