• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.4
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• pp.186-193
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• 2012

Assessing service quality and satisfaction is the essential part of service science. In this study, for G2B electronic commerce service composed of information systems and human resources, a composite research model for exploring factors of service quality satisfaction is proposed. The proposed model uses SERVQUAL's five quality dimensions as independent antecedent factors and usefulness and ease-of-use of the technology acceptance model as mediating factors. A case of a G2B purchase service is empirically studied using the proposed model. The result shows that the proposed composite model is good and appropriate for explaining the characteristics of G2B services.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.2
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• pp.91-100
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• 2015

In this study, we propose an efficient two-phase heuristic policy, called an acceptance tolerance control policy, for Infrastructure as a Service (IaaS) cloud services that considers both the service provider and customer in terms of profit and satisfaction, respectively. Each time an IaaS cloud service is requested, this policy determines whether the service is accepted or rejected by calculating the potential for realizing the two performance objectives. Moreover, it uses acceptance tolerance to identify the possibility for error with the chosen decision while compensating for both future fluctuations in customer demand and error possibilities based on past decisions. We conducted a numerical experiment to verify the performance of the proposed policy using several actual IaaS cloud service specifications and comparing it with other heuristics.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.34 no.4
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• pp.145-151
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• 2011

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.

• Proceedings of the KSME Conference
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• 2007.05a
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• pp.614-619
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• 2007

The importance of simulation of plastic flow in the injection mold is increasing as the parts are more complex, but the small-scale enterprises can't afford to invest for the infra individually. CAE (Computer Aided Engineering) service was naturally born based on these needs. This paper presents the engineering collaboration model between the large and the small/medium enterprises in the field of injection molds. Based on the engineering collaboration hub and CAE service, small-scale enterprises could research the necessary technology and develop the proper products. The analysis results of CAE are provided by the integrated visualization system on the web. This paper also deals with the delivery shorting process of CAE service for electric/electronic parts which should meet the needs of customers as soon as possible.

• Proceedings of the KIEE Conference
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• 2008.07a
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• pp.2062-2064
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• 2008

○○양수 발전소에서 운전되고 있는 SFC에서 양수모드 운전시 간헐적으로(1회/1-3개월) 승속실패(승속실패 시점은 대략 정격속도(300RPM)의 10%인 30RPM 전,후) 사례가 발생하나 SFC 제어 창에는 Alarm이나 Trip 관련 경보가 전혀 발생되지 않는 등 비정상 운전임에도 불구하고 원인을 파악할 수 있는 관련 정보를 취득할 수 없는 상황에서 SFC를 포함하여, 관련되어 운전되는 AVR, 인터페이스 판넬 등에 대하여 정밀점검을 시행하고, 원인을 규명함과 동시에 정상화 시킨 진단 사례임.

• Proceedings of the KIEE Conference
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• 2000.07b
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• pp.1333-1335
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• 2000

In order to turn on the SCR gate, trigger signal source have to provide appropriate gate current and voltage under the gate rating based on the characteristic of SCR, the nature of load and power. It will be essential design factors such as trigger source impedance, trigger signal occurring, signal time width and turn off conditions. Also minimum gate trigger current is changed with the deterioration of SCR. SCR, which is needed large gate trigger current absolutely, is very important for SCR characteristic test because it causes unstable output in the misfile or makes a trouble to pulse trigger circuits. This paper shows scheme to test the performance of SCR with the precision analyzing mechanism and the changing trend of minimum gate current under the trigger conditions.

• Journal of information and communication convergence engineering
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• v.19 no.4
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• pp.257-262
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• 2021

Providing web services to users has become expensive in recent times. For better web services, a web server is provided with high-performance technology. To achieve great web service experiences, tools such as general-purpose graphics processing units (GPGPUs), artificial intelligence, high-performance computing, and three-dimensional simulation are widely used. However, graphics processing units (GPUs) are used in high-speed operations and have limited general applications. In this study, we developed a task queue in a GPU to improve the performance of a web service using a multiprocessor and studied how to receive and process user requests in bulk. We propose the use of a GPGPU-based task queue to process user requests more than GPGPU based a central processing unit thread, and to process more GPU threads on task queue at about 136% to 233%, and proved that the proposed method is effective for web service.

• Journal of the Korean Society for Precision Engineering
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• v.26 no.3
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• pp.11-18
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• 2009

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.4
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• pp.30-38
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• 2015

IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users' expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.1
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• pp.137-146
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• 2009

Researches on after-sales quality have centered on home electric appliances, figuring out how factors influencing after-sales service quality are causally related to customer's behavioral intentions, via consumer satisfaction as an intermediary parameter In most cases of after-sales service in home electric appliances, upon customer's request, service agents make a visit to where the appliance is installed, and check the product and do repairs. However, in case of a small portable device such as a cell phone, which people carry around at all times, most of the times customers themselves show up at the after-sales center, and demand a check-up and repairs. The main difference here is that the after-sales services are provided when a product can no longer perform its basic function and customer dissatisfaction is already up. In this case, the basic function of a product corresponds to must-be factor according to Kano model. The goal of our research is to identify critical factors for effective and efficient after-sales service, and how to monitor them on a routine basis. In our research, the quality after-sales service consists of three dimensions, interactive quality, result quality, and physical environment quality. We set up variables for each dimension, which would measure from customer's perspective key determining factors in service delivery process. Instead of focusing on customer satisfaction aspect, we focused on how after-sales service factors contribute to addressing customer complaints. Additionally, our future research would aim to verify how customer's behavioral intentions are affected, as the resolution of consumer complaints becomes more successful when adjustment of relevant quality factors improves after-sales service quality.